Technical Product Manager - AI

Job Overview

Overview

Impact the Moment

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide every day. We design intuitive and effective tools and experiences that maximize teachers’ time and students’ learning. And we do all of this in a supportive and collaborative environment where we work alongside brilliant colleagues, touch lives around the world, see the difference our hard work makes, and continue our paths of lifelong learning.

Your impact on the team

The Technical Product Manager (TPM) - AI in McGraw Hill, is a results-oriented individual with a passion and capability for creating high-quality learning solutions, on time, on scope, and on quality. As a leader of products, platforms, and/or teams within Digital Platform Group (DPG), the TPM is an advocate for customer-empathetic software, able to promote teamwork and knowledge sharing and demonstrate thoughtful collaboration with customers and stakeholders across multiple business units.

Partnering with business unit product managers, the TPM designs, develops, and implements digital learning solutions. Leading and coordinating across development teams, the TPM drives the successful delivery of product and platform iterations to the market. They help define, manage, and implement innovative digital products and functionalities that meet market demands and MH priorities. Acting as the product’s conscience, the TPM prioritizes customer needs against available resources to deliver viable solutions that enhance learning for students, instructors, and institutions.

This is a remote position open to applicants authorized to work for any employer within the United States. It requires up to 25% travel for the year and preference will be given to applicants who reside in Central or East Coast time zones.

What you will be doing

• This position will partner with the AI product owners, data science, and development teams on the delivery of AI-driven initiatives within our Higher Education platforms
• Be the conscience of the product, continuously view the product from the user’s perspective, ensuring the best possible experience. Prioritize customer experience throughout all development stages.
• Resolve ambiguous product requirements to achieve a clear vision that can then be shared with product and/or platform team(s).
• Own and deliver product cycle plans aligned with business milestones. Partner with development, business, and customer-facing teams to ensure timely, budget-friendly, and quality releases.
• Draft project charters and requirements, incorporating inputs from all stakeholders. Translate customer needs into actionable tasks for the engineering team and ensure the delivered product meets roadmap milestones.
• Oversee all aspects of the product, including technical debt, infrastructure, tools, and features. Ensure continuous attention and improvement.
• Assist in troubleshooting and resolving customer-reported issues. Assess trends and suggest enhancements to improve the user experience and reduce call volume.
• Identify and manage cross-team dependencies, leading collaboration for a seamless user experience. Ensure all affected teams understand and manage these dependencies effectively.
• Track competitive and technological landscape, keeping abreast of new innovations and developments in the market space.
• Partner with business units to provide training on new product features. Work with sales and marketing to promote the product and ensure a positive impact on revenues.

What you can bring to the role:

• 3+ years of experience in leading Agile-based, software product development teams and/or leading content development teams, with an emphasis on Pre-K through Higher Education content development and management.
• Demonstrated interest or experience with creating generative AI solutions, and traditional predictive AI solutions. 
• Demonstrated success defining and launching complex SaaS products, especially in educational software, to large, established user bases and with no downtime.
• Experience with wireframe and design analysis, business/e-commerce/SaaS application analysis, use case diagram development, and user story writing.
• Demonstrated ability to lead user-centered design processes, with a strong focus on user experience.
• Knowledge of the Web Content Accessibility Guidelines
• Knowledge of instructional design; experience in scalable production of digital content
• Jira and Confluence experience
• Experience working with remote teams in various time zones.
• Acute attention to detail, ability to analyze complex systems, and expertise in managing multiple projects concurrently.
• Strong ability to understand, write, demonstrate, and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams
• Bachelor's degree in a relevant field.
• Scrum Product Owner Certification is desirable.
• Knowledge of and experience using Higher Education digital products and platforms is desirable

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.

The pay range for this position is between $95,000 - $140,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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