Technical Product Manager

Job Overview

Overview

Impact the Moment

McGraw Hill is a diverse and inclusive company that believes we can change the world by leveling the playing field and giving every learner an equal opportunity to succeed. We create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide. Our goal is to accelerate student success through intuitive and effective learning experiences and to continually reimagine the way our customers teach and learn, simplifying the path to a better education for all.

How can you make an impact?

As the Technical Product Manager (TPM) – Innovation, you will partner with a small nimble Innovation Program team and business unit partners in the rapid prototyping, design, development, and implementation of digital learning solutions. The TPM is responsible for helping their product, content, and/or platform team(s) to define, manage, and implement innovative digital products and platform functionalities that are uniquely responsive to market demands and MH priorities.

We are looking for a results-oriented Technical Product Manager with a passion and capability for creating high-quality learning solutions, on time, on-scope, and on-quality. As a leader of products & platforms, the Technical Product Manager is an advocate for customer-empathetic software, able to promote teamwork and knowledge sharing and demonstrate thoughtful collaboration with customers and stakeholders across multiple business units. This is a remote position open to applicants within the United States and requires up to 25% travel for the year. Preference will be given to applicants who reside in New York, New Jersey, or Boston area.

What you will do:

• Be the conscience of the product, continuously looking at the product from the end user’s perspective and driving the complete experience to the best possible outcome for the end user. Ensure the customer experience is represented as a top priority throughout all stages of development, resulting in user-empathetic software.
• Resolve ambiguous product requirements to achieve a clear vision that can then be shared with product and/or platform team(s).
• Develop a shared vision for product(s) through investigation of market demands, user feedback, and competitive analysis. In partnership with the business unit, gather and prioritize product and customer requirements, articulate user personas and needs, and facilitate user testing programs, including business acceptance testing and user research.
• Own, drive, and deliver the product and/or platform cycle plans aligned with business milestones. Partner with development teams, business units, 3rd party vendors, and customer-facing teams to ensure a viable scope is delivered on time, on budget, and on quality.
• Draft project charters, requirements, and themes/epics/stories while considering and/or incorporating inputs from all stakeholders. The TPM translates requests and customer needs into working requirements for the engineering team and works with the engineering team to ensure that the delivered product/service is in line with the desired functionality for roadmap milestones.
• Ensure cross-team dependencies are identified, understood by all affected teams, and then properly managed. When the TPM is dependent upon multiple teams, it is the TPM’s responsibility to lead cross-team collaboration and coordination that results in a successful end-to-end user experience. This cross-team communication, leadership, and alignment are essential for the TPM to be successful.
• Track competitive and technological landscape, keeping abreast of innovations and developments in the market space.
• Partner with the business units around knowledge transfer and training on new product features. The TPM must work with the sales and marketing team to evangelize and explain the new product/platform to ensure a positive impact on revenues and work with ancillary departments across the organization to share the benefits of the release across business units.

We’re looking for someone who has:

• A bachelor's degree
• 3+ years of experience in leading Agile-based, software product development teams.
• Demonstrated success defining and launching complex SaaS products, especially in educational software, to large, established user bases and with no downtime.
• Strong decision-making, persuasion, and negotiation skills.
• Ability to understand and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams.
• Experience with wireframe and design analysis, business/e-commerce/SaaS application analysis, use case diagram development, and user story writing.
• Demonstrated ability to lead user-centered design processes, with a strong focus on user experience.
• Proven success at influencing and collaborating across teams and work cultures; must be able to collaborate effectively with diverse personalities and skill sets and enjoy constructive conflict.
• Knowledge of instructional design; experience in scalable production of digital content
• Demonstrated ability to enter new situations and drive change.
• Deadline‐conscious, results‐driven, and high‐performing in a high‐intensity environment
• Acute attention to detail, ability to analyze complex systems, and expertise in managing multiple projects concurrently.
• Excellent verbal, written, demo, interpersonal, and organizational communication skills; must be able to communicate with technical teams and business stakeholders, as well as document software for these audiences.
• Jira and Confluence experience.
• Experience working with remote teams in various time zones.
• Scrum Product Owner Certification (preferred)
• Basic understanding of fundamental principles of business (preferred)
• Knowledge of and experience using Higher Education digital products and platforms (preferred)

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights. If you are curious, open to new ideas, and ready to make a difference, we want to talk to you.

The pay range for this position is between $55,000 and $128,000 annually, however, the base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. 

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in an email.

47319