Technical Support/Help Desk

Job Overview

The University of Dubuque is a growing faith-based University that is seeking a Technical Support/Help Desk professional. The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match. 

Position Summary:

This position provides primary Help Desk support to students, faculty, and staff, serving as the main point of contact for resolving technical issues related to computers, software, and campus technology. The role includes troubleshooting hardware and applications, supporting network and audio-visual systems, and ensuring reliable functionality of technology resources.

The position also collaborates with the Office of Technology team, maintains accurate documentation and work orders, and supports operational tasks such as budgeting, purchasing, and billing. Strong problem-solving skills and a commitment to responsive service are essential.

Primary Responsibilities:

• Provide primary Help Desk support for students, faculty and staff who need assistance using equipment that are under the jurisdiction of the Office of Technology
• Provide secondary technical support for, and troubleshooting of, computer workstations (including laptops), printers and other peripherals, network connecting equipment, servers and audio-video equipment
• Support use and functionality of all applications
• Work in conjunction with the Office of Technology staff to assure functionality of the campus computer network system, audio-video systems, and multimedia equipment
• Manage processes of the Office of Technology staff and create work orders
• Manage and maintain Office of Technology business operations such as purchases, budget and billing
• Perform other duties as assigned in support of the University's Mission

Specific Responsibilities:

• Function as Primary Help Desk contact, including documentation of work orders
• Secondary responsibilities include troubleshooting software and hardware systems or programs at all workstations, and assure user's ability to use applications as they become available
• Support operation of Microsoft Applications and various academic courseware
• Support operation of Microsoft Active Directory
• Assist with Microsoft Office licensing and software installs
• Display a continuous systematic approach to resolving technical problems that includes proper documentation
• Other technology based duties as special conditions arise
• Maintain records of finance and budget

Qualifications:

• Associate Degree required
• One-year experience troubleshooting hardware and software problems is preferred
• Working knowledge and experience with word processing, spreadsheets, database, and presentation applications, specifically Microsoft products
• Demonstrated analytical, organizational, and interpersonal skills including assisting non-technical computer users
• Must be able to communicate and work well with others
• Must possess the ability to handle several tasks concurrently, plus coordinate and organize time and jobs so work is completed in a timely manner
• Must be able to gain new skills independently, efficiently, and quickly

To apply with a growing faith-based University for the Technical Support/Help Desk position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to hr@dbq.edu. 

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/