Service Coordinator (Dispatcher)

Job Overview

Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process customer service requests as they arrive through email or direct customer input
• Coordination of IT support groups scheduling service incidents in call tracking system
• Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
• Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
• Schedule and track preventive maintenance schedules
• Coordinate and track contracts and schedule service requests with third party vendors
• Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
• Analyze data to ensure that performance standards are maintained and customer requirements are consistently met

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

• Previous administrative experience is preferred, ideally in a professional business or operations support environment.

• We are willing to train motivated candidates who are eager to learn and grow in the role.

OTHER SKILLS AND ABILITIES:

Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must possess excellent telephony and active listening skills

Must be an effective time manager; prioritize tasks in a fast-paced environment. 

Self-motivated with the ability to work in a fast-moving environment

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Requires a valid, restriction-free driver's license 

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com