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Thompson Tire - Service Advisor

Thompson Tire & Retread

1 Positions

ID: 14181

Posted On 05/27/2022

Job Overview

Thompson Tire & Retread is a local, family-owned, full-service tire business serving customers in Cedar Rapids, Dubuque, and Davenport, Iowa. We serve commercial customers through competitive prices on a wide variety of tire brands and customized tires service, including onsite repairs and 24/7 roadside assistance. Additionally, we have a Goodyear Authorized Retread plant in our Dubuque location that can help our customers save money on their new tires. The opportunities in this business and within the transportation organization are growing as needs increase!

Thompson is a destination employer looking for team members to join us for the long-haul. We focus on promoting from within and providing career paths - not just jobs. Our leadership team is continually evolving our strategic plan to stay in line with what our customers AND employees want and need.

 

Primary Responsibilities

  • Develop and manage customer relationships to identify solutions in the form of tire sales and service.
  • Learn and demonstrate strong OEM product and service knowledge including attending off-site training opportunities when available.
  • Monitor industry and competitor trends to inform customer communications and prospect strategies.
  • Provide excellent customer service, from answering phones, setting up and scheduling desired service, and processing payments upon completion.
  • Balance a daily drawer.
  • Order inventory as needed and process inventory receivers when necessary.
  • Identify and prospect customers by building a network of referrals and utilizing OEM resources that provide opportunities to make new contacts.
  • Develop and present sales proposals to prospective and existing customers. Utilize resources creatively to overcome objections that lead to sales growth.
  • Develop and manage relationships with customers to translate first time sales into repeat sales.
  • Maintain and document accurate sales and customer account information to fulfill legal and compliance requirements.
  • Exhibit discretion in solving customer dissatisfaction or escalating to management as needed.

Requirements

  • High School diploma or GED
  • Valid, insurable driver’s license is preferred but not required
  • Frequent reaching, bending, lifting and repetitive motions up to 10 lbs.
  • Sedentary work up to 6 hrs. a day
  • Occasional lifting up to 50 lbs.

Why Join Us?

  • First shift only, off by 4PM and no nights or weekends!
  • Paid holidays and PTO accrual starts on day one.
  • Local, family-owned company with family values in everything we do.
  • Comprehensive health, dental, vision, and disability insurance available the first of the month after 30 days of employment.
  • Company paid life insurance.
  • 401(k) with employer match.

 

Thompson Truck & Trailer offers a competitive benefits package the first of the month following 30 days of employment: Group medical, dental, vision, life, disability, 401(k), PTO, paid holidays with no waiting period, and tuition reimbursement.

Thompson Truck & Trailer: https://www.thompsontruck.com/

Thompson Tire & Retread: https://www.thompsontireandretread.com/

Visit us on Facebook at: https://www.facebook.com/pg/ThompsonTruckandTrailer/posts/

 

Thompson Truck and Trailer is proud to be an EEO employer. We do not discriminate based upon race, religion, color, sex, age, national origin, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities at our company.

Primary Contact

365532

Royce Dague

VP Thompson Tire & Retread, Tire

563-585-2388

Phone

Phone

Phone

Fax

rdague@thompsontruck.com

Email

True

True

True

Job Details

Categories

Customer Service
Sales/Service
Transportation

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement


Qualifications

Education

High School/GED

Company ID

1282

Job REQ #

# Positions

1

Start Date

20220527

End Date

20220630

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Thompson Tire & Retread

About the Company

Thompson Tire & Retread has been handling the commercial tire and service needs of fleet managers and owner operators throughout eastern Iowa for more than 20 years. Always excelling at customer service and providing a great culture for our team. We have locations in Dubuque, IA, Davenport, IA, and Cedar Rapids, IA with the production of our Goodyear Authorized Retread's being part of our Dubuque location. Contact Thompson Tire & Retread for a quote on a tire service, learn more about the tire brands we offer, or schedule your next appointment with us online. We have commercial tires, industrial tires, farm tires, OTR tires, and consumer tires.