Unit Clerk-Emergency Department

Job Overview

Overview

The Emergency Department specializes in emergency medicine and operates 24 hours a day. The department sees a variety of patients from newborns to geriatrics who come by ambulance or walk in. the Emergency Department provides the initial treatment and stabilization of patients who come with a broad spectrum of illnesses and injuries, some of which can be life threatening.

The Emergency Department Unit Clerk is the communications coordinator and is responsible for clerical work on the unit. Successful performance contributes to a holistic approach to the delivery of services, family-centered care and a high level of satisfaction from team members, patients and families through excellent customer service.

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/  

Responsibilities

Leadership and Management

• Exercises and promotes effective communication in a multidisciplinary team approach.
• Serves as preceptor and mentors new Unit Clerk staff as a positive role model.
• Willing to cross-train to associated area on the unit and takes responsibility to maintain own competencies.

Safety and Quality

• Acts in accordance with DNV Primary Stroke Center guidelines and educational requirements therein.
• Acts in accordance with the Society of Cardiovascular Patient Care guidelines and educational requirements therein related to Heart Failure Accreditation and Chest Pain Center Accreditation. Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Service

• Utilizes current technology and electronic medical record to complete duties efficiently.
• Utilizes electronic medical record to facilitate patient flow in the department.
• Promotes family-centered care appropriate to age of patients served in the emergency department.
• Coordinates and prioritizes the dissemination of information.
• Manages clerical supplies, i.e., ordering, obtaining, transporting, storing, filing, etc.
• Adheres to unit specific employee accountabilities.
• Is flexible with assignments and work load, and maintains personal performance standards and skills.
• Utilizes cost effective measures consistent with the needs of the users, established standards and the hospital’s budgetary guidelines.
• Exercises and promotes effective communication in a multidisciplinary team approach.

Financial

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health FOCUS Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Balances team and individual responsibilities, objective and open to other’s views, gives and welcomes feedback, contributes to positive team goals, puts success of team above own interest.
• Completes all annual education and competency requirements within the calendar year.

Qualifications