Unit Secretary-Physical Therapy/Outpatient

Job Overview

Overview

The Unit Secretary supports the communication hub of the department. This is the first impression and line of communication with the patients, the providers, and referral sources. The Unit Secretary schedules, initiates, and maintains the patient registration process in collaboration with the Sr. Unit Secretary; assists with point-of-service collections; helps to maintain communication with outside sources, including referring providers, insurance companies, and other hospital departments. This individual may assist with data collection and verification as requested and assigned, including charge verification, departmental data collection, and reporting to other hospital departments. Another key function is supply management and requisitioning.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Patient Registration and Account Management

• Schedules, initiates, and maintains the patient registration process.
• Completes point-of-service collection.
• Maintains communication with outside sources, including referring providers, insurance companies, and other hospital departments.
• Collects and verifies data as requested and assigned, including charge verification, departmental data collection, and reporting to other hospital departments.

Staff and Patient Support Services

• Educates staff regarding front desk operations.
• Educates patients regarding insurance coverage, co-pays, co-insurance, and limitations.
• Provides therapy tech support as needed.

Supply Requisition and Management

• Requisitions and manages supplies.
• Maintains appropriate supply lists.

Qualifications

Education:

• High School Diploma/GED required

Experience:

• Prior healthcare business office experience (ex: unit clerk, insurance, billing or registration office position)