Video Teller Associate (Dubuque)

Job Overview

You’re ambitious. Energetic. Tech-Savvy. Accurate.
You’re a Dupaco products and services superstar. A connoisseur of member connections.
Are you up for an amazing opportunity as the next Video Teller  Associate?

If you want to be a key player in Dupaco’s cutting edge technology, then here is what you need to know:

You’ll be:

• Connecting with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls
• Recognizing potential member needs and educating them on appropriate credit union services
• Promoting a positive and professional image of the credit union
• Answering calls on a timely basis and maintaining a level of consistency in responses being provided
• Assisting in training new employees
• Coordinating unusual or sensitive member relation situations and/or calls for correct and timely solution
• Interfacing with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

You’ll need:

• A flexible schedule to meet the needs of our members
• The ability to think on your feet and solve problems effectively 
• The ability to provide personalized service with warmth and competence on the telephone
• Exceptional written and verbal communication skills
• Strong computer skills with the desire to learn new software and technology

Learn more about our Live Video Tellers