VIP Ambassador

Job Overview

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Through direct contact, direct mail, telemarketing, and written correspondence, encourage VIP customer retention and loyalty.  Recruit new memberships for B Connected, increase rated play, and attend to VIP guests’ needs.  Circulate on the casino floor assisting guests with questions and requests.  Work at the B Connected counter assisting club reps.

• Work and perform duties of a B connected representative including gift shop and box office responsibilities.
• Circulate on the floor and assist VIP customers with requests and questions.
• Identify un-hosted VIP customers on the casino floor via Salesforce and cultivate relationships.
• Identify high value unrated play on the casino floor and encourage the guests to sign up for B Connected.
• Assist with the B Connected VIP lounge.
• Provide excellent customer service and promote B Connected benefits and events.
• Assist with casino promotions including player events, slot tournaments, live entertainment, drawings, etc.
• Assist casino hosts and executive casino hosts with player development efforts and events.
• Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.

Qualifications

• Must be at least 21 years of age
• High school diploma or GED
• One to two years experience in customer service
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.