Volunteer Services Manager

Job Overview

Overview

We are looking for a full-time Volunteer Services Manager to work in our Volunteer Services department. Work hours will be days, Monday - Friday, for 80 hours per pay period.

Improve the volunteer visibility in the community and has overall responsibility for recruiting, organizing, training, and recognizing volunteers involved in a range of activities in both patient care and non-patient care areas of the hospital. Manage, redesign and develop a volunteer structure that integrates volunteers who effectively support the operations of the hospital with strategic communication, program development, and partnership to support both clinical and administrative areas of the organization.

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/  

Responsibilities

Operational & Staff Management

• Recruit, screen, interview, evaluate, retain and develop volunteer programs.

• Serves as a liaison between the state Senior Health Insurance Information Program (SHIIP) Office and the on-site volunteer program.

• Coordinate training programs for orientation of volunteers and for programs and activities through appropriate training resources.
• Provide supervision of volunteers.
• Financial management of volunteer budget; budget review/reporting.
• Develop and implement quality assessment measurements to ensure volunteers are meeting their program assignment needs and personal/educational needs.

Program Management

• Establish recruitment plan to maintain an active source of volunteers for programs and activities.
• Redesign and develop an enhanced structure for volunteers to effectively participate in existing and new areas of the hospital.

• Develop departmental action plans and measures of success and annual review thereof, relevant to business and action plans.
• Creates a strong community presence through volunteer efforts within and outside the organization.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications