Warranty Coordinator

Job Overview

​For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity. 

In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.

Job Summary

The Warranty Coordinator is responsible for managing the end-to-end warranty claim process for Hirschbach's fleet, which will involve submitting, reviewing, and documenting warranty claims while adhering to manufacturer guidelines. They will partner with internal teams, dealerships/Hirschbach shops, and manufacturers to resolve inquiries and maintain accurate records. 

Duties & Responsibilities

• Manage end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
• Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies. 
• Liaise with each shop location and the Road Assist team to gather necessary information and supporting documentation for warranty claims. 
• Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction. 
• Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks. 
• Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
• Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement. 
• Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components. 
• Assist in training fleet personnel on warranty claim procedures and requirements.
• Other duties as assigned. 

Talent Requirements

• High school diploma, or equivalent; additional education or certification in automotive or heavy truck technology is a plus. 
• Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus. 
• Excellent attention to detail and strong analytical skills.
• Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others. 
• Proficient with MS Office Suite, particularly Microsoft Excel.
• Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment. 
• Possesses a proactive leadership mindset with a strong commitment to professional growth, and a dedication to advancing with the company. 
• Strong problem-solving skills and the ability to work independently.
• Exceptional organizational and documentation skills. 

Pay & Benefits

• Monday - Friday, no weekends!
• Opportunity to earn bonus incentives!
• Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
• 120 hours of Paid Time Off earned on your first day!
• 160 Work From Home Hours after 1 year of service
• 401(k)

 
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.