Apply Now

Workflow Design Specialist

Dupaco Community Credit Union

1 Positions

ID: WORKF002258

Posted On 09/19/2022

Job Overview

As the Workflow Design Specialist, you are responsible for improving the accuracy and efficiency of manual processes by designing, streamlining, and programing Phoenix workflows. Allowing for members to be better served by staff in a timely and personable manor.

Responsibilities:

  • Provide quality service to members, potential members and coworkers
  • Demonstrate teamwork and professionalism in all interactions with coworkers
  • Promote a professional image of the credit union at all times
  • Design and create business process automation workflows using Phoenix workflow, SQL and XM logic.
  • Provides support for workflows created and makes changes within policy guidelines as needed.
  • Work with staff on processes and analyze ways that workflow can enhance their experience
  • Assist in product rollout and follow-up with employees to determine if workflows are meeting the expectation with that product’s processes.
  • Communication with help desk and training teams to make recommendations for staff regarding workflow updates and rollouts.
  • Assist in logging and managing cases with Finastra for Phoenix workflow issues
  • Answer calls to support, coach and assist employees to provide superior member service and remain aware of front line processes and procedures in order to develop effective workflows
  • Meet goals set for the department and the position

Qualifications:

  • Associate’s degree in related field or equivalent experience
  • A minimum of 2 years of SQL query writing experience
  • Knowledge of best practices when dealing with relational databases
  • Ability to write and troubleshoot new and existing SQL queries
  • Skilled at optimizing large complicated SQL statements
  • Knowledge of web services and familiarity with HTTP, REST, JSON
  • Excellent written and verbal skills to professionally communicate with staff
  • Ability to make sound decisions with a thorough knowledge and understanding in credit union policies and procedures
  • Preferred Experience:
    • Knowledge of Confluence and Jira

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

mhostert@dupaco.com

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services
Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

WORKF002258

# Positions

1

Start Date

20220919

End Date

20230104

Featured Job

TH Ad

TH Comments


Similar Jobs

Payroll-HR Specialist

Kendall Hunt Publishing Company

IT-Tech Support Specialist – Evenings

Westmark Enterprises, Inc.

Warranty Parts Specialist

Sedona Staffing Services

Payroll-HR Specialist

Westmark Enterprises, Inc.

IRA Specialist

DuTrac Community Credit Union

IT Help Desk Specialist

Cottingham & Butler/ SISCO

Customer Success Implementation Specialist

Eagle Point Software Corporation

Communication Specialist-Switchboard

UnityPoint Health Finley Hospital

Senior Academic Designer, Literacy/Primary Grades

McGraw Hill

Senior Academic Designer, Literacy/Grades 3-5

McGraw Hill

Share this Job
Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com.

A Dupaco career is different.
We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love

Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.