Patient Financial Services Representative/Biller – Eye Center

Requirements

• Must have a high school diploma, GED, or equivalent.
• Minimum of one to two years of experience with health insurance, collection techniques, or patient registration required
• Proficiency with Microsoft Excel, including the ability to create daily and monthly logs and summary reports, insert simple formulas and manipulate the design and appearance of worksheets required.

Work Hours

We are seeking a full-time (40 hours/week) Patient Financial Services Representative/ Biller to work Monday- Friday in our Eye Clinic.

Job Summary

The Patient Financial Services Rep serves as the primary liaison between patients and insurance companies. They ensure that both primary and secondary claims are submitted in a timely manner and received by the appropriate insurance carriers. They also appeal denials when appropriate and work to identify and resolve the root causes. The Patient Financial Services Rep thinks creatively to find effective solutions to payment issues. They are knowledgeable about payer guidelines and rules and are capable of training other staff on correct procedures by payer. They also have a solid understanding of general contract terms by payer. The Patient Financial Services Rep analyzes credit balances to ensure accurate and timely refunds to the appropriate parties. They facilitate prompt payments, identify overdue accounts, take necessary follow-up actions, and maintain complete and accurate patient accounting records. They are familiar with and assist patients in utilizing all available facility programs designed to help resolve account balances efficiently. Additionally, they accurately identify accounts for collections and consistently maintain a high level of customer satisfaction.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Prepares claims for insurance submission, resolving edits and problems that prevent a claim from being submitted to payers.
2. Reviews and trends late charges.
3. Submits clean claims to all types of payers.
4. Ensures solid knowledge of billing rules, including those specific to contracted and government payers. Is prepared to educate hospital staff on these rules and work with IT to ensure that system is optimized to account for rules specific to each payer
5. Reviews denials, appealing when necessary and identifying and recommend solutions to root causes of denials.
6. Identifies trends in problems and appropriately addresses root cause to minimize future problems.
7. Interacts with patients, guarantors, physicians, attorneys, worker comp carriers, employers, and third party payers by telephone, mail, e-mail, internet, fax, or in person to establish customer billing satisfaction and to ensure prompt reimbursement for patient accounts.
8. Serves as the primary liaison between patients and insurance companies.
9. Regularly analyzes and processes credit balances, ensuring all credit balances are addressed timely.
10. Reviews and addresses any variances to payment outside contractual expectations.
11. Actively works with others to create efficiency in revenue cycle processes. Utilizes EHR and other tools and resources provided in order to accomplish this.  Works toward a paperless office.
12. Prepares noninsurance claims for submission including monthly institutional claims and private pay statements.
13. Promptly checks status and resolves submission on claims when insurance has not responded in a timely manner.
14. Is familiar with, and assists patients on all resources available to resolve outstanding accounts. This includes discounts, payment plans, collection, and community care.
15. Attends staff meetings and in service training sessions.
16. Adheres to Southwest Health’s value-based behavior standards.
17. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
18. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0998
Email: hr@southwesthealth.org
Fax: (608) 342-5015