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Patient Financial Service Representative

Southwest Health

1 Positions

ID: 37292

Posted On 08/22/2023

Job Overview

Job Title

Patient Financial Service Representative

Posting Date

November 22, 2023


  • Must have a high school diploma, GED, or equivalent
  • Minimum of one to two years of experience with health insurance, collection techniques, or patient registration required
  • Proficiency with Microsoft Excel including the ability to create daily and monthly logs and summary reports, insert simple formulas and manipulate the design and appearance of worksheets required
  • Previous medical billing experience, including knowledge of hospital and professional claim forms, and coding preferred
  • Understanding of medical terminology preferred
  • Previous experience with 10 key calculators preferred
  • Knowledge of Corporate Compliance issues and HIPPA privacy guidelines helpful

Work Hours

We are seeking a full-time (40 hours/week) Patient Financial Service Representative to work between the hours of 7:30am-4:00pm.

Job Summary

Serves as the primary liaison between patients and insurance companies. Ensures primary and secondary claims are submitted timely and received by insurance company. Appeals appropriately and works to find root cause of denials.  Thinks outside of the box to find solutions to payment problems. Is familiar with payer guidelines and rules and is able to train other staff in correct practices by payer. Understands general contract guidelines by payer. Analyzes credit balances to ensure accurate and timely refunding to appropriate parties. Facilitates timely payment, identifies overdue accounts, takes required actions, and maintains complete and accurate patient accounting records. Is familiar with and assists patients in all facility programs designed to help resolve their balance in a timely manner. Accurately recommends accounts for collections. Maintains high level of customer satisfaction.

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below. Click Here to learn what others say about SH.


SH is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.


Contact Info

Southwest Health
Attn: Human Resources
1400 East Side Rd
Platteville, WI 53818
Phone: (608) 342-0993
Fax: (608) 342-5015

Primary Contact


Miranda Koch

HR Generalist, Human Resources










Job Details



Platteville, WI

Job Type



Full Time


Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)



High School/GED

Company ID


Job REQ #

# Positions


Start Date


End Date


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Southwest Health

About the Company

Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic and rehabilitation facility in Cuba City, Kieler, and a soon-to-be clinic in Darlington, Wisconsin.


We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. We are also proud to be recognized by Press Ganey three years in a row as a Guardian of Excellence award winner for patient experience. 


Southwest Health features a family medicine clinic, Eye Center, Birth Center, a Specialty Clinic with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.