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ADA Accommodation Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

ADA Accommodation Coordinator

Dubuque, IA  : 4141 Westmark Drive, Dubuque, IA 52002

Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401

Coralville, IA:  3273 Ridgeway Drive Coralville IA 52241

Dublin, OH : 5500 Glendon Court Dublin OH 43016

New Albany, OH : 7795 Walton Parkway New Albany, OH 43054

Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268

Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063

Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125

Southfield, MI : 300 Galleria Officentre Southfield MI 48034

Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826

PRIMARY PURPOSE:  To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
  • Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
  • Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.  Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
  • Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
  • Conducts initial employee interview per process guidelines.
  • Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists). 
  • Refers cases as appropriate to team lead.
  • Maintains professional client relationships.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of related experience or equivalent combination of education and experience required.  One (1) year of benefits or claims management experience preferred.

Skills & Knowledge

  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Good negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

NOTE:  Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

#disabilitycoordinator

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Quality Assurance Document Specialist

Shift: Monday – Friday 8:00am – 4:30pm CST

Type: The QA Document Specialist is a full‑time temporary role with an expected duration of up to six (6) months. Upon successful completion of the temporary assignment, the position is intended to transition into a regular full‑time role.

 

Purpose of the Position

Properly sequences plant production schedule and test schedule to maximize efficiencies and ensure regulatory compliance. Prints, reviews and distributes production and packaging documentation weekly for all lines.

Essential Position Responsibilities – This is a Salary Non-Exempt position. 

Recommends production run sequence to ensure maximum operational efficiency, compliance with regulatory and other guidelines, and optimum product quality. Reviews production needs as set by the planning department and product-related requirements including export regulatory requirements, certification requirements, etc. Recommends production sequence at 3-week, 1-week and ad hoc points. Voices concerns about set-up or schedules that are inefficient or do not comply with product requirements, and recommends alternatives. Ensures the proper flexes of  material are done in a timely fashion. 

Ensures necessary production documentation as required by product-related requirements. Responsible for ensuring the accuracy of shop floor documents throughout the facility, working to avoid errors in end products. Maintains forms for documenting processes and shop floor documents instructions. Provides tracking forms. 

Coordinates the sequence of plant trials, new product startups and test schedules, in close collaboration with the R&D department. Follows pre-determined guidelines to make formula adjustments as needed, and implements additional formula adjustments as directed. Contributes to the review of new formulas, documents and packaging materials. 

Participates as a member of the Team. Participates in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy  possible within the larger organization. 

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. 

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the person in this position and is not intended to limit the thinking and creativity of the person as to the work of this function nor is it intended that this describe all the work that may be required of the person in this position. 

Physical Activities: Enters and locates information on a computer. Visually verifies information, often in small print. Communicates with Customers, Vendors, or Employees via telephone, in person, and/or electronic mail. May present information to small or large groups. Must be able to work in various temperatures. Move about in a manufacturing environment and surrounding property. May travel via car or plane to various work locations. May lift up to 50 lbs.  

Personal Protective Equipment (PPE): Use plant PPE program. 

Travel: Limited travel; may travel a few times a year with an occasional overnight stay.  

Technical Experience: 3 years’ relevant experience, including quality assurance, food manufacturing and thermal processing experience. Experience coordinating process changes, generating issue resolutions, and working in a dynamic operation with multiple priorities required. Knowledge of food safety, sanitation and quality systems required. Strong project management skills, analytical skills to identify potential issues, trends and risks, and excellent mathematical skills required. Proficient with personal computers, including a functional knowledge of the Microsoft Office suite. Experience with IQS and JD Edwards systems preferred. 

Industry Experience: Manufacturing and or food processing organization preferred. 

Minimum Education: High school diploma or equivalent. 

Preferred Education: Bachelor’s Degree in Food Science, Biology, Microbiology or Chemistry.

 

We value military experience and welcome veterans to join our team. 

 

CNA Emergency Department – PRN

Employment Type:

Part time

Shift:

Evening Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Nurse Assistant.

As a Nurse Assistant at MercyOne, the Nurse Assistant (NA) is a member of the MercyOne Dubuque/Dyersville Medical Center healthcare team and is under the direct supervision of a registered professional nurse.  NAs provide holistic, compassionate, individualized, and effective patient care by assisting the patient with activities of daily living. Nurse Assistant (NA) also provide other physical, emotional, and spiritual needs consistent with the Mission of MercyOne, Vision of Patient Care Services, evidence-based standards of care, and established policies and procedures.

Schedule:

  • PRN (As needed). Hours and shifts may vary!

General Requirements:

All Nurse Assistants (other than Senior Care):

  • Must be at least 16 years of age, Child labor laws are applicable to all minors under the age of 18. May be required to be 18 years of age in some area.

  • Must meet at least one of the following requirements:

    • Be active on the Iowa registry (required for long term care nurse assistants in Iowa, and nurse assistants who work in Illinois or Wisconsin are required to be on their respective state’s registry)

    • Show proof of completion of 75-hour CNA course

    • Show proof of EMT Certification

    • Show proof of formally holding (and completed training for) a medical occupation specialty from the military (current or former)

  • High school diploma or GED equivalent preferred. 

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

Senior Care Nurse Assistant:

  • Must be at least 16 years of age, Child labor laws are applicable to all minors under the age of 18. May required to be 18 years of age in some area.

  • Certification in a 75-hour CNA certification program required and be active on the Iowa registry (required for long-term care nurse assistant in Iowa).

  • High school diploma or GED equivalent preferred. 

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Client Service Representative (CSR)

The Client Service Representative is responsible for carrying out various P&C activities related to the servicing and development of clients’ insurance programs.

Requirements

Key Responsibilities:

· Prepare and process “special” Certificates of Insurance, according to company guidelines

· Manage CSR24 portal for clients, including setting up access and troubleshooting technical issues

· Create and Renew certificate masters

· Create and manage monthly reports for clients

· Process change requests

· Check non-premium endorsements

· Send out cancellation certificates as needed

· Create and organize renewal questionnaires

· Order Loss Runs from insurance companies and review for large losses/reserves

· Review Motor Vehicle Records

· Assist administrative team as needed

· Other duties as assigned

Skills/Qualifications:

· BA or BS or applicable job experience

· 1-3 years experience in P&C or related field

· Must have strong Outlook, Word, Excel and PowerPoint Skills

· Ability to work in a fast-paced environment while adapting to changing deadlines and priorities

· Excellent verbal and written communication skills required

PRODUCTION OPERATOR 1ST SHIFT

Summary:

A person in the position usually reports to an area supervisor, who reports to the Manufacturing ClearSpan Manager. A Production Worker is responsible for producing, fabricating and/or assembling products and for setting up and maintaining an environment within which products may be produced.

 

Essential Duties and Responsibilities:

Tasks & Responsibilities:

  • Set up all tools, appliances, benches, sewing machine, tube benders, band saws, drills presses, jigs, fixtures and materials needed to assemble and/or fabricate the assigned product.
  • Ability to operate power and hand tools and other machines such as drills, marvel band saws, cold saws, presses, tube bender machinery and other manufacturing machinery.
  • Ability to load and unload workstation with tooling and product.
  • Review work order for instructions and/or special requirements.
  • Measure, cut and/or move materials into position for fabrication or assembly according to design drawings and work order instructions.
  • Fabricate and/or assemble product.
  • Inspect all work done for overall quality and identify any errors. If instructions call for an external inspector, notify inspector and wait for inspection.
  • Correct any errors or rework as necessary.
  • Prepare finished product for next assembly or for transfer to another location as indicated by instructions.
  • Support and practice safe operation of equipment in adherence to ESAPCO safety procedures and regulations.
  • Document work completed.
  • Accomplish organizational goals by accepting ownership for accomplishing new and different requests, explore opportunities to add value to job accomplishments.
  • Maintain a clean and organized workstation.
  • Perform daily maintenance of equipment.
  • Adhere to all safety and OSHA regulations.
  • Trained to operate a sit-down forklift as needed
  • Other duties as assigned

Utility Specialist

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

This Utility Specialist role is primarily focused on developing foundational skills in natural gas utility operations, with key responsibilities in meter reading, resolving metering discrepancies, and locating underground gas facilities. For the first couple of years, gas meter reading will be the primary duty, accounting for approximately 80% of the workload. As mobile meter reading collection is phased down, the position will gradually transition into a broader range of operations work, including line locating, all aspects of meter installations, and regulated compliance activities. This role offers substantial opportunities for growth and skill development across natural gas operations and maintenance.

Pay Range: $23.39 – $35.24 per hour / Grade 44 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Gas Operations Supervisor

Location: Montrose, Colorado

Essential Functions:
•    Meter Reading
•    Meter Discrepancy true up
•    Locate underground facilities.
•    Report gas leaks on service lines, broken meters and service seals which are observed in the course of work.
•    Installation of Natural Gas meters.
•    Promote safety in all phases of the operations.
•    Perform gas leak and AC surveys
•    Promote the Company service plans.
•    Provide requested after hours (on-call) services as required.

Additional Responsibilities:
•    Read Meters and assist in truing up any discrepancies found during cycle read.
•    Provide operational support to install, remove and replace gas meters, complete meter routines and turn-on and shut-off activities as needed.
•    Contact customers concerning collection on delinquent accounts as needed.
•    May receive company training in gas operations or appliance repair.

What Is Required:
•    High School Diploma or equivalent is required.
•    This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
•    This role will be required to travel up to 50% of the time.

What Is Desired:
•    No experience required. Training provided.
•    Familiarity of Black Hills service territory and the surrounding area.
•    Ability to accurately read meters and enter reads on keyboard.
•    Good customer relation skills.
•    Ability to be flexible and work where needed.
•    Computer skills desirable.
•    Excellent team and interpersonal skills required.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 23.39 to 35.24

Damage Prevention Technician

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

This position is responsible for helping ensure pipeline safety in the Division/District through focused outreach and education. Job duties include daily site visits throughout the district, contractor education, and intervention when necessary to protect company assets.

Pay Range: $25.72 – $38.44 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Operations Supervisor

Location: Montrose, or Delta Colorado

Essential Functions:
•    Ability to understand excavation construction and help mitigate damages by coordinating locate stand by efforts.
•    Document interactions, site information and utilities using organizational software.
•    Proactively identifying problem areas to ensure the integrity of company assets.
•    Engage, monitor, and evaluate the performance of 3rd party and 2nd party contractors.
•    Utilize the provided mapping tools and other location information, to locate areas of concern.
•    Ability to effectively present and communicate with the public, internal employees, and contractors.
•    Operate a company vehicle.

What Is Required:
•    High School Diploma or Equivalent
•    Driver’s License is required Upon Hire
•    This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.

What Is Desired:
•    Mobile technology skills.
•    Ability to work outdoors in all weather conditions.
•    Safely operation a motor vehicle.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 25.72 to 38.44

Welder Operations Technician

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

In this role the Operations Welder Technician will safely perform general gas distribution system maintenance, operation, and all facets of construction including welding installation of steel and polyethylene mains, fabrication of metering facilities.

Pay Range: $28.75 – $43.17 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Supervisor of Operations

Location: Frederick, Colorado

Essential Functions:
•    Coordinates the location of other utilities underground facilities relative to construction activities.
•    Install facilities according to specifications such as trench depth/width, proper auguring, plowing and shoring.
•    Inspect and supervise construction activities of gas contract construction crews.
•    Maintain pipeline welding certifications and perform plastic fusion of mains and services and proper installation of mechanical fittings.
•    Responsible for performing and inspecting pipeline and structural welding required for construction and maintenance of company facilities including the installation, operation and maintenance of all gas pipeline related facilities.
•    Perform governmental compliance activities (PHMSA, State Agencies, EPA, USFS, etc.)
•    Responsible for locating, coating, mapping, hot tapping, stopping, installing, relocating, replacing, maintaining, and repairing gas lines. Inspect pipeline and structural welding required for construction and maintenance of company facilities including the installation, operation and maintenance of distribution and transmission facilities.
•    Provide oversight and inspection to ensure asset protection and compliance with company procedures of excavation activities near pipeline facilities.
•    Responsible for inspection duties per company policies including completion of required documentation, as-built drawings, contractor oversight and supervision, act as company representative during construction activities, report progress to Operations Management and ensure accurate reporting and compliance with Safety and Environmental policies.

Additional Responsibilities:
•    Perform general customer service activity including, but not limited to, turn-ons and turn-offs, replace meters, collect unpaid bills, investigate calls regarding gas leaks and carbon monoxide presence.
•    Scheduled on-call rotation.
•    Perform and train others in the safe and efficient operation of gas distribution systems.

What Is Required:
•    High School Diploma or equivalent
•    Welding certification required within 4 months of hire.
•    This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
•    This role will be required to travel up to 50% of the time.

What Is Desired:
•    Comprehensive understanding of gas distribution construction, maintenance, system operations and safety procedures.
•    Knowledge of odorization, meter sizing and general construction practices.
•    Ability to read prints, layout projects and fabricate work, while meeting Black Hills Construction Standards.
•    Ability to make required spontaneous decisions during emergency conditions that may affect the safety of other employees, contractors, and the public.
•    Knowledge of basic properties of metals and plastic pipeline materials.
•    Knowledge and experience in safe handling practices of flammable gases, liquids and high-pressure systems.
•    Operate all plastic fusion equipment including all tools required for maintenance and emergency on plastic pipelines.
•    Operate micrometers, calipers, and thickness testing equipment.
•    Ability to maintain a valid driver’s license with a safe driving record to allow operation of company vehicles.
•    Obtain or maintain required AP 1104 steel welding certification.
•    Ability to obtain and maintain PE fusion certificate.
 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 28.75 to 43.17

Program Manager Solution Growth & Adoption

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

At Black Hills Energy, the Program Manager – Customer Solutions Growth & Adoption is responsible for leading the development, execution, and growth of customer-facing programs across both regulated and non-regulated portfolios. This role is designed for a strategic thinker who is sales-minded, customer-focused, and skilled at working across a shared services model to drive results through influence rather than direct authority. The ideal candidate will bring a strong understanding of utility customer needs, program design, and cross-functional collaboration. They will coordinate and schedule with internal stakeholders across marketing, operations, customer service, and regulatory teams to ensure programs are effectively positioned, promoted, and delivered across our eight-state service territory.

Pay Range: $86,700 – $130,050 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Senior Manager – Customer Solutions

Location: Pueblo, CO

Be part of a supportive organization that values work-life balance! Enjoy a flexible work schedule with the ability to work from home up to two days a week. Please note, this benefit is subject to change based on company policies and leadership discretion.

Relocation Assistance:  Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:
•    Lead the development and execution of customer-facing programs across both regulated and non-regulated portfolios.
•    Design and implement program strategies that align with customer needs, business goals, and regulatory requirements.
•    Collaborate across shared multiple partnerships (marketing, communications, customer service, operations) to enable outreach and program delivery through internal stakeholders.
•    Drive customer engagement and program adoption using sales-minded approaches, data insights, and targeted campaigns. Tracks and validates adoption through tangible metrics and reporting to ensure program success.
•    Monitor and report on program performance using KPIs such as customer acquisition, retention, satisfaction, margin, and compliance. Make recommendations for program modifications based on data and collaborate with leadership to discuss successes and opportunities within the program.
•    Identify and evaluate new program opportunities through market research, customer feedback, and competitive analysis. Leads rollout of new programs, and maintains successful adoption/maintenance of existing programs.
•    Support regulatory filings and compliance activities for regulated programs in coordination with legal, regulatory, and government affairs.
•    Manage vendor and partner relationships to ensure service quality and alignment with program goals.
•    Equip internal teams to serve as program ambassadors across our service territory through training, messaging, and support materials.

Additional Responsibilities:
•    Prepare and deliver presentations to internal and external stakeholders on program strategy, performance, and outcomes.
•    Maintain awareness of industry trends, policy changes, and emerging technologies that may impact customer programs.
•    Participate in cross-functional planning and strategy sessions to align customer solutions with broader company initiatives.

What Is Required:
•    Bachelor’s Degree in finance, business, marketing, energy management or related area or equivalent combination of education and experience
•    Five (5) years of relevant experience in utility programs, customer solutions, product management, or marketing.
•    Ability to develop and evolve customer-facing programs based on insights, feedback, and market trends.
•    Strong orientation toward customer acquisition, retention, and satisfaction—without being a direct sales role.
•    Ability to lead through influence in a shared services model, driving alignment and accountability across teams. Skilled at working across departments (marketing, operations, customer service, regulatory) to drive shared outcomes.
•    Ability to guide campaign strategy and equip internal stakeholders to serve as program ambassadors.
•    Ability to speak to a variety of audiences to convey program information and training, such as large groups, leadership teams, technicians and field experts.
•    Capable of managing multiple initiatives, timelines, and deliverables in a dynamic, multi-state environment.
•    Strong written and verbal communication, with the ability to present ideas clearly to diverse audiences.
•    This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
•    This role will be required to travel up to 10% of the time.

What Is Desired:
•    Master’s Degree in business administration (MBA), public administration, or a related discipline is a plus.
•    Experience working in cross-functional teams or shared service environments.
•    Project Management Professional 
•    Proficient in analyzing KPIs, customer data, and program performance to inform strategy and improvements.
•    Understanding of both regulated and non-regulated utility programs, including compliance and customer expectations.
•    Self-motivated and flexible, with the ability to adapt to changing priorities and lead through ambiguity.
•    Demonstrated ability to develop and manage customer-facing programs with measurable outcomes.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 86700 to 130050

Account Manager

The  Account Manager is responsible for providing support to the operations team by coordinating, managing, tracking, and scheduling delivery appointment times for customers. This position is the primary account manager for the customers of TFL.

 

Duties/Responsibilities:

  • Monitor customer emails and inquiries and respond in a timely manner
  • Coordinate with customers to efficiently book backhauls and reloads
  • Track driver movement and load status to ensure deliveries or pick-ups are pacing as scheduled
  • Communicate with Billing/Payroll department regarding driver paperwork discrepancies
  • Effectively manage targeted growth accounts
  • Accurately & efficiently enter customer orders
  • Understand customer needs and demands to proactively manage supply chains and minimize delays
  • Correlate with IT department to update customers and load information into the TMS system as needed
  • Dispatch short-haul drivers to pick up and deliver loads to customers and vendors
  • Performs other duties as assigned

Required Skills/Abilities:

  • Proficiency in computer programs such as Microsoft word, excel, etc.
  • Excellent organizational, written, and verbal communication skills
  • Must be a self-starter and have a positive, “can-do” attitude
  • Embraces teamwork and appreciates problem-solving in group environments

 

Military veterans are encouraged to apply!