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Patient Financial Counselor

Requirements

  • Must have a high school diploma, GED, or equivalent
  • Minimum 6 months experience in office setting with experience answering multi-line phone preferred
  • Previous medical billing experience, including knowledge of hospital and professional claim forms preferred
  • Previous experience with health insurance, collection techniques, or patient registration preferred
  • Good understanding of medical terminology preferred
  • Basic data entry skills required as well as proficiency with Microsoft Word and Microsoft Outlook
  • Basic proficiency with Microsoft Excel with ability to create daily and monthly logs, summary reports, simple formulas and design of worksheets.

Work Hours

We are seeking a full-time (40 hr/ week) Patient Financial Counselor to work Monday- Friday in our hospital and business office.

Job Summary

The Patient Financial Counselor helps patients understand their medical bills and payment options. They work within Epic (our billing system) to respond to any billing questions from patients. If a patient has concerns, they can also meet with them in person to provide assistance.

The counselor works closely with the Insurance Billing team to resolve any billing issues that come up. In addition to explaining payment plans and financial assistance programs, the counselor actively assists patients in applying for financial assistance, including contacting Medicaid or other programs on their behalf when needed.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Help patients get the proper information to apply for financial assistance.
  2. Be able to set up patients on payment plans, if needed.
  3. Meet with patients face to face to discuss concerns or questions.
  4. Answers incoming work que questions and resolve patient concerns within 24 hours of the message.
  5. Call patients on past due help account balances in an effort to close out those accounts timely.
  6. Reconcile payment plans and work accounts to get them current also communicate non payments to manager.
  7. Reconcile Americollect monthly reports and correct accounts accordingly.
  8. Process outgoing and incoming mail daily.
  9. Attends staff meetings and in-service training sessions.
  10. Adheres to Southwest Health’s value-based behavior standards.
  11. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
  12. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0998
Email: hr@southwesthealth.org
Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Service Coordinator (Dispatcher)

Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process customer service requests as they arrive through email or direct customer input
  • Coordination of IT support groups scheduling service incidents in call tracking system
  • Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
  • Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
  • Schedule and track preventive maintenance schedules
  • Coordinate and track contracts and schedule service requests with third party vendors
  • Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
  • Analyze data to ensure that performance standards are maintained and customer requirements are consistently met

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

  • Previous administrative experience is preferred, ideally in a professional business or operations support environment.

  • We are willing to train motivated candidates who are eager to learn and grow in the role.

OTHER SKILLS AND ABILITIES:

Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must possess excellent telephony and active listening skills

Must be an effective time manager; prioritize tasks in a fast-paced environment.

Self-motivated with the ability to work in a fast-moving environment

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Requires a valid, restriction-free driver’s license.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Administrative Service Coordinator

We’re looking for a highly organized, detail-oriented coordinator to join our team! This role is perfect for someone with administrative or office support experience who enjoys scheduling, communication, and keeping projects on track. No IT background required – we’ll train you on the technical systems you’ll use.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle incoming service requests and schedule work for the team
  • Track and update work orders to keep projects accurate and on time
  • Monitor supplies and assist with ordering
  • Keep customers informed on service progress and timelines
  • Support the service team with administrative and coordination tasks

 

EXPERIENCE:

    • Strong administrative/office support experience
    • Proficiency with Microsoft Office (Excel, Outlook, Word)
    • Excellent communication and organizational skills
    • Ability to manage multiple priorities in a fast-paced environment

This is a full-time, Monday-Friday role with training provided, growth opportunities, and a supportive team environment.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Driver

Driver wanted

 

Qualifications:
Valid Class A CDL driver and clean driving record

Job description:
Dubuque Mulch/Dubuque Hardwoods seeks an experienced CDL Truck Driver with a valid Class A license and over one year of Experience.
We offer a competitive pay and home nightly opportunities.
Benefits:
Paid Time Off
Retirement plan
Health insurance
Dental Insurance

Operate Clean, Maintained trucks

If interested, please contact us
563-582-0587