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Paint Line Utility – 2nd Shift

Join the team of Employee Owners at Mi-T-M!

Job Summary:

The Paint Line Utility is responsible for preparing, hanging, removing, and packaging parts on the powder coating line in accordance with company and customer specifications. This role requires adherence to safety standards, and attention to detail to ensure quality output.

Hours: 3pm – 1:15am, Monday through Thursday (overtime hours as needed)

Responsibilities:

  • Prepare and hang parts on the powder coating conveyor line to ensure efficient production
  • Remove parts from the line and package them to accurately according to customer specifications
  • Inspect parts for quality and adherence to specifications
  • Wear and utilize protective equipment such as gloves, eye protection and respiratory gear as needed for specific tasks
  • Maintain 5S in the floor area around the equipment, ensuring a safe and organized workplace
  • Additional duties as assigned

Job Qualifications:

  • Great work ethic and attendance
  • Excellent problem-solving abilities
  • Strong attention to detail
  • Flexibility and adaptability
  • Continuous improvement mindset
  • Ability to use various computer systems
  • Ability to lift 50lbs
  • Willingness to stand for extended periods throughout the shift
  • Ability to follow all safety protocols and procedures
  • Willingness to wear PPE and work in a factory environment with exposure to heat, noise, dust and fumes
  • Flexibility to work various shifts based on production needs
  • High school diploma or GED required

 

RFP & Proposal Specialist

Position Overview:  The RFP & Proposal Specialist is a strategic team member that is key in winning new business and renewing existing business by putting together pharmacy benefit proposals that appeal to prospective and current clients, while meeting MedOne goals.  

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You’ll Do:

  • Work with Director of Sales Operations to complete all formal RFPs and informal proposals 
  • Validate intake of data and information to ensure we have what is required to produce a proposal 
  • Coordinate the process with other functional areas of the business to collect needed information to complete proposals on time with accuracy and thoroughness
  • Respond to RFPs in a manner consistent with MedOne processes and industry best practices
  • Expand and refine knowledge base of RFP responses to improve efficiencies / throughput, while increasing win-rates
  • Participate in developing and executing sales and marketing strategy and ensure proposals are hitting on key themes
  • Create and maintain up-to-date and relevant content to utilize in proposals to ensure MedOne is positioned in the most positive light possible
  • Tailor proposals based on channel based on iterative feedback to support continuous improvement and higher win rates
  • Gather feedback on lost opportunities and incorporate into future proposals
  • Identify gaps and opportunities in solution area for improvements in proposal strategy
  • Explore and implement new solutions / software to improve proposal generation efficiencies and effectiveness
  • Serve as a power user of CRM for the Sales & Marketing department to manage the pipeline with regular report-outs to management
  • Support other sales and marketing operational activities as needed 

What You Will Bring to MedOne:

  • Bachelor’s degree in relevant field
  • 3+ years of experience writing and managing proposals/RFP responses 
  • Pharmacy benefits experience a plus
  • Exceptional content writing, editing and proofreading skills
  • Experience in project management
  • Ability to inspire and decisively address issues and engage management as appropriate
  • Ability to identify opportunities for operational improvements, and propose and implement changes
  • Experience providing meaningful reporting
  • Advanced Microsoft Word, including custom styles and templates
  • Intermediate Microsoft Outlook, Excel, PowerPoint, and Teams, as well as Adobe Acrobat. 
  • Advanced knowledge of Excel is a plus
  • Familiarity with CRM software a plus
  • Proficiency with proposal database software is a plus 

Why MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

  • Competitive salary and bonuses that reward your performance.
  • Comprehensive health, dental, and vision insurance + additional benefits
  • 401(k) with company match to secure your future.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
  • A vibrant and collaborative work culture.

Location: We have offices in Dubuque, IA and Kansas City, KS; however, we are open to fully remote candidates within the United States.

Employment Type: Full Time, Salary

Reports to: Director of Sales Operations

How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.

Pharmacist Inpatient

Requirements

  • Doctor of Pharmacy (PharmD) degree from an ACPE-accredited college of pharmacy.
  • Active Wisconsin Pharmacist License in good standing issued by the Wisconsin Department of Safety and Professional Services (DSPS), or eligibility for Wisconsin licensure.
  • Ability to meet Wisconsin and federal requirements related to pharmacy practice, medication dispensing, and patient confidentiality.
  • Department-specific certifications required/recommended per the Clinical Employee Certification Requirements.

Preferred Qualifications

  • Completion of a PGY1 Pharmacy Residency or equivalent inpatient hospital pharmacy experience.
  • Prior experience in oncology pharmacy, infusion services, or sterile compounding within a hospital or ambulatory care setting.
  • Experience with chemotherapy order verification, hazardous drug handling, and infusion center workflows.
  • Familiarity with oncology treatment protocols and clinical guidelines (e.g., NCCN, ASCO).

Work Hours

We are seeking a 40 hours/week Inpatient Pharmacist to work Monday-Friday between the hours of 6:30am – 5:00pm. This position includes an every fifth weekend rotation, an every fourth-fifth holiday rotation, and on-call coverage.

Job Summary

Provides comprehensive pharmaceutical care to hospitalized medical and surgical patients while also supporting oncology and infusion center operations. This role ensures safe, effective, and evidence-based medication therapy management, with focused expertise in perioperative pharmacotherapy, chemotherapy, biologics, immunotherapies, and supportive care. The pharmacist collaborates closely with physicians, surgeons, nurses, and other healthcare professionals to optimize patient outcomes across inpatient units, surgical services, and ambulatory infusion settings.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded as management may deem.

    • Maintains professional competencies to meet current and future needs of the patients.
    • Adheres to Southwest Health’s value-based behavior standards.
    • Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
    • Performs other duties and responsibilities as requested or required.
  • Inpatient Clinical Pharmacy Services Responsibilities
    • Review, verify, and dispense medication orders for hospitalized patients, ensuring accuracy, appropriateness, and compliance with hospital policies and regulatory standards.
    • Perform clinical medication reviews, including dosing adjustments based on renal/hepatic function, pharmacokinetics, and patient‑specific factors.
    • Participate in interdisciplinary rounds, providing pharmacotherapy recommendations and monitoring plans.
    • Monitor therapeutic drug levels and clinical responses; document interventions in the electronic health record.
    • Provide drug information and clinical consultation to physicians, nurses, and allied health staff.
    • Support antimicrobial stewardship, pain management, anticoagulation, and other specialized inpatient therapies as assigned.
  • Oncology & Infusion Center Responsibilities
    • Verify, prepare (or supervise preparation of), and dispense chemotherapy, biologic agents, immunotherapies, and supportive care medications in accordance with established protocols.
    • Ensure compliance with USP <797>, USP <800>, and hazardous drug handling standards.
    • Review oncology treatment plans, including regimen selection, dosing calculations, pre‑medications, and supportive therapies.
    • Monitor patients for chemotherapy‑related toxicities, adverse drug reactions, and drug–drug interactions; recommend interventions as needed.
    • Provide patient and caregiver education on chemotherapy, infusion therapies, side effects, safe handling, and adherence.
    • Collaborate with oncology providers and infusion nursing staff to ensure safe and efficient workflow within the infusion center.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0993
Email: hr@southwesthealth.org
Fax: (608) 342-5015

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Assistant Store Manager Kwik Stop

Kwik Stop, a respected name in the convenience store industry, is seeking a dedicated and professional Assistant Store Manager to join our retail management team full-time. Intrigued? Read on to find out more!

PAY & BENEFITS:

We offer a competitive salary range of $19-$21 per hour, along with a comprehensive benefits package that includes:

  • Free coffee and soda while working
  • 401(k) with company match
  • Employer-paid short-term disability
  • PTO
  • Health, dental, and vision insurance
  • Employee assistance program

If you have a passion for customer service and leadership, we invite you to read more about this exciting retail management opportunity!

ABOUT US:

Kwik Stop isn’t just a gas station – we’re a one-stop shop for hot meals, cold drinks, and plenty of other conveniences for the road! For over 50 years, our locally owned and community-focused convenience store has been providing Iowans with quality products and fuel to keep them on the go. Our goal is to make a difference in our community! Our philanthropic efforts extend across the state, as we partner with local nonprofits and participate in sponsorships to strengthen our communities. Staff members love working in our dynamic, fast-paced environment, and they take pride in making a difference for every customer!

YOUR TYPICAL DAY AS AN ASSISTANT STORE MANAGER:

As the Assistant Store Manager at Kwik Stop, you will begin your shift by greeting your team and reviewing the daily schedule. Your responsibilities will include maintaining accurate financial records and inventory, ensuring seamless operations. Throughout the day, you will provide exceptional customer service, handle cash transactions efficiently, and resolve any issues that may arise. You will also play a crucial role in training and mentoring team members, fostering a positive and productive store environment. Each day, you will contribute to the store’s success and positively impact the community.

QUALIFICATIONS:

  • Leadership experience in a retail setting
  • Cash handling or customer service experience
  • Strong communication and team-building skills
  • Ability to multitask and handle high-pressure situations
  • Proficiency in basic computer skills and point-of-sale systems
  • Ability to stand for long periods and occasionally lift up to 50 lbs

SCHEDULE:

This full-time retail management position is available in Dubuque and requires availability for the 2nd shift. Kwik Stop offers a flexible schedule to accommodate your work-life balance.

If you meet the qualifications and are ready to advance your career with Kwik Stop, we encourage you to apply. Our application process is quick and user-friendly, taking just 3 minutes to complete on any mobile device. Click here to submit your application. After applying, you can expect a prompt response as we are eager to find the right candidate to join our team.

Retail Customer Service

We are hiring CUSTOMER SERVICE Team Members to join our team!

$15+per hour

Kwik Stop is a locally owned and community focused and is proud to be in your neighborhood. Team Members enjoy variety in their day. From learning the register, offering customer service, maintaining clean facilities, and preparing food, you experience a quick fast paced shift!

Team Members in this role love:

  • A fast paced and fun environment
  • Flexibility to work a schedule that works for you!
    • 1st, 2nd, or 3rd shift available.
    • Weekdays and weekend availability too!
    • Full or part-time hours.
  • Ability to work independently and with a team.
  • Build relationships with loyal customers!

Perks of joining our team:

  • $2 shift differential for 3rd shift
  • Working alongside an amazing team
  • Opportunity for growth
  • Benefits for all full-time employees include PTO, Insurance, 401k w/ company match, and employee assistance program.

Don’t forget – all team members get coffee with a career ☕– free coffee and soda when you work!

Our team members make an impact in the Dubuque Community every day. Be a Kwik Care hero starting today! Our application process is quick and easy! You can fill out our fast app online. Or you can stop into any of locations to fill out a quick paper app.

RN Infusion

Requirements

  • Must be a graduate of an accredited school of nursing, bachelor’s degree preferred.
  • Must fulfill licensure requirements of the State of Wisconsin for a RN and be legally eligible to practice in the state of Wisconsin.
  • Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) required.
  • Knowledge and understanding of the Wisconsin Nurse Practice Act and RN Scope of Practice.
  • Experience with process improvement.
  • Proficient in Microsoft Word, Excel and Outlook.

Work Hours

We are seeking a limited-term Infusion RN to work part-time to full-time (20–40 hours per week) on weekdays from 7:30 a.m. to 3:00 p.m. This position is temporary and will run through July 31, 2026.

Job Summary

The Infusion nurse is responsible for administering nursing care to patients in a safe, efficient, compassionate, and courteous manner using proper nursing procedures. The infusion nurse performs infusion administration, physician assistance, information gathering, sample collection, patient education, patient follow-up, supply maintenance, and consultation.

The nurse must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age-specific needs, and to provide the care needed as described in the unit’s/area’s/department’s policies and procedures.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded as management may deem.

  1. The nurse should be able to administer injections, blood transfusions, hydration, and other medications as ordered by physician. The nurse should demonstrate knowledge and skills in the following areas:
    • Safe handling, simple preparation and disposal of drugs
    • Vascular access device management
    • Common problems encountered by patients and families
    • Available resources in the home
    • Delegating to and supervising clinical activities of other licensed and unlicensed personnel within the guidelines set forth by the Wisconsin State Board of Nursing
  2. The nurse will have a working knowledge of medications and associated side effects, good patient teaching skills and a thorough understanding of various treatment programs.
  3. Assists physician as needed. Ensures that all information is available.
  4. Obtains patient histories. Takes and records various readings such as heart and respiratory rate, blood pressure, weight, body temperature, mental status, etc.
  5. Obtains laboratory results.
  6. Collects samples from patients including blood, urine, etc. Prepares samples for analysis or shipment.
  7. Schedules radiological studies. Makes follow up patient appointments, or follows up on patient appointments. Answers routine questions from patients, and family. Obtains referrals, etc.
  8. Consults with other medical personnel and may provide expert information about medications, side effects, etc.
  9. Initiates pre-authorizations for infusions, or radiology procedures with the assistance of Patient Financial Services as required.
  10. The nurse will display excellent interpersonal skills and the ability to effectively communicate with staff, physicians, and a diverse patient population.
  11. The nurse will have the ability to organize and coordinate complex clinical activities.
  12. Delivery of nursing care via the nursing process; assessment (collection of data), planning, interventions and evaluations.
  13. Attends to needs of patients and visitors.
  14. Provides education to the patient.
  15. Assures patient as needed; allay fears and answer questions as necessary for the patients.
  16. Documents medications and nursing care in a timely and accurate manner.
  17. Arranges for follow-up care or referral.
  18. Assures that consents are obtained and signed.
  19. Exhibits cooperation and positive attitude toward other hospital departments.
  20. Orders and accounts for medical supply stock.
  21. Completes incident and error forms when appropriate.
  22. Follows procedure for medication administration and narcotic control.
  23. Communicates questions about appropriateness of medical or nursing care through chain of command as needed.
  24. Takes primary responsibility for keeping own knowledge and skills current.
  25. Works with other departments in coordinating care.
  26. Cleans area as needed.
  27. Applies and change dressings.
  28. Collects and delivers lab specimens as required.
  29. Exhibits cooperation and positive attitude toward other hospital departments.
  30. Participates in departmental meetings and in-services.
  31. Encourages and educates clinical staff regarding adherence to the standards of rooming the patient and expectations set forth by the department.
  32. Adheres to standards of safety and infection control in delivery of patient care.
  33. Adheres to Southwest Health’s value-based behavior standards.
  34. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
  35. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0993
Email: hr@southwesthealth.org
Fax: (608) 342-5015

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Director of Regulatory, Rate Design & Revenue Requirements

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:
Provide strategic leadership for all regulatory activities within the Company’s utility business, driving the development and execution of revenue requirements and rate design strategies across assigned state(s) or jurisdiction(s). Direct the development and execution of regulatory policies and initiatives that support business strategies, including the development and filing of rate case applications. Provide strategic guidance to company leadership regarding regulatory strategy for assigned state(s) or jurisdiction(s). Direct, develop and maintain trusted regulatory stakeholder relationships to advance the Company’s business interests in the assigned state(s) or jurisdiction(s).

Pay Range: $165,850 – $273,700 / Grade 23 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Vice President of Regulatory

Location: Rapid City, SD

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:
•    Lead the development and execution of regulatory policies and initiatives—focused on revenue requirements and rate design—to support the Company’s business strategy and goals within assigned state(s) or jurisdiction(s).
•    Direct the preparation, analysis, development and filing of rate case applications and other regulatory filings primarily covering both revenue requirements and rate design components in support of the Company’s strategic plan.
•    Direct, develop and maintain trusted relationships with regulatory stakeholders through meetings, conference participation and industry association engagement.
•    Advocate on behalf of the company in both written and oral communications, including in regulatory proceedings, legislative hearings, and industry association committees and meetings. Will be required to act as a witness in rate review and other filings.
•    Partner with operations, financial management and other corporate organizations in development of financial and strategic plans for assigned state(s) or jurisdiction(s).
•    Provide direction in support of the Company’s press releases, SEC filings, and annual regulatory reports.
•    Develop and implement policies, procedures, and process improvements to ensure the Company is operating in compliance with regulations and that regulatory reporting requirements are met.
•    Exercise management authority concerning staffing, development and mentoring, performance appraisals, promotions, salary recommendations and terminations in accordance with company policies and laws across multiple geographic work locations.

Additional Responsibilities:
•    Direct, develop and maintain effective internal and external business relationships.
•    Other duties as assigned.

What Is Required:
•    Bachelor’s Degree relevant field, such as Engineering, Business, Accounting, Finance, Legal or Economics
•    Minimum of 10 years of experience in finance, accounting, regulatory or a related field.
•    Minimum of 3 years of people leadership experience is required.

What Is Desired:
•    Advanced understanding of utility operations, the utility regulatory process and rate analysis for gas and electric utility service with focus on revenue requirements and rate design, as well as the impact of regulatory outcomes to business success.
•    Knowledge of accounting and financial concepts including internal controls, financial statements and how operational decisions impact them, and return on investment and cost of capital calculations and how to interpret the results and make recommendations on how to improve.
•    Creative problem solving and strong analytical skills.
•    Knowledge of negotiations, advocacy, and conflict management.
•    Self-motivated with excellent organizational skills and the ability to handle multiple projects effectively in a dynamic, fast-paced environment while meeting deadlines.
•    Exemplary interpersonal, verbal, and written communication skills; ability to prepare and give presentations to external stakeholders as well as provide expert witness testimony at a hearing.
•    Strong partnership and collaboration skills.
•    Ability to maintain strict confidentiality of business information.
•    Ability to translate regulatory rules and regulations into operating impacts and actions as well as understanding tariffs within the industry.
•    Ability to build consensus and successfully communicate with and influence regulatory stakeholders.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 165850 to 273700

Gas Engineer I, II, Senior, Lead or Principal

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

As a Gas Engineer, you will assist in providing engineering services to our natural gas utility operations in multiple states under guidance from the Engineering Manager. You will fulfill industry regulations, work in partnership with state operations to ensure safe, reliable service to customers, and participate on multi-functional teams to support the company’s natural gas business.

Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level I: $72,900 – $109,250 / Grade 13
Level II: $84,600 – $126,900 / Grade 15 
Senior: $94,800 – $156,250 / Grade 17
Lead: $103,150 – $170,200 / Grade 18
Principal: $113,650 – $187,700 / Grade 19

Reporting Relationship: Design Engineering Manager

Location: Lawarence or Wichita Kansas

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:
•    Provide basic engineering support and service to natural gas operations in the company’s multiple state natural gas business.
•    Participate in various projects concurrently.
•    Work as team member to achieve department goals.
•    Maintain a successful partnership with operations leadership and personnel.
•    Ability to analyze information, problem solve and troubleshoot technical and operational issues.
•    Frequent interactions with vendors, suppliers, industry associations.
•    Maintain a safe work environment by adopting basic knowledge of personal and industry safety principles.

Additional Responsibilities:
•    Participate in community relations-based activities, where desired and where interest exists.
•    Participate in state and federal audits.
•    All other duties as assigned.

What Is Required:
Level I: 
•    Bachelor’s Degree in Engineering
•    No experience required. Training provided. 
Level II: 
•    Bachelor’s Degree in Engineering
•    Minimum of 1 year of gas industry experience; with proven knowledge of natural gas operations.
Senior:
•    Bachelor’s Degree in Engineering
•    Minimum of 4 years of gas industry experience; with proven knowledge of natural gas operations.
Lead: 
•    Bachelor’s Degree in Engineering
•    Minimum of 7 years of gas industry experience; with proven knowledge of natural gas operations.
Principal: 
•    Bachelor’s Degree Engineering from an ABET accredited institution.
•    Minimum of 12 years of gas industry experience; with proven knowledge of natural gas operations.
•    Professional Engineer (PE) License Professional Engineer license upon hire.

What Is Desired:
•    Demonstrated technical understanding.
•    Ability to thoroughly document analytical work.
•    Skilled in the use of word processing, database, and spreadsheet programs.
•    Proficient writing and editing skills.
•    Strong interpersonal, communication, and presentation skills.
•    Self-starter, energetic, proactive, and a team player.
 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 84600 to 187700

Customer Resolution Associate

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

This important role works in a contact center environment, learning how to provide excellent customer service responses to all contacts in an accurate and professional manner.

Pay Range: $18.25 per hour

Reporting Relationship: Customer Contact Center Supervisor

Location: This position will be located inside our Corporate Headquarters, Horizon Point in Rapid City, SD and/or at our Fayetteville, AR office. Only local candidates will be considered in both locations.

Essential Functions:
•    Respond to customer inquiries and requests for service by researching, analyzing, entering, verifying system data, and taking appropriate action to assure accurate and timely resolution.
•    Handle emergency contacts with accuracy and urgency to ensure the safety of our employees and customers.
•    Achieve first contact resolution by reviewing accounts and negotiating with customers to meet customer needs and minimize Company risk.
•    Complete order entry and order completion of work orders.
•    Actively promote the Company’s products, programs and services.
•    Demonstrate and manage effective time utilization.
•    Be a team player.
•    Provide superior service resulting in a favorable perception of the Company.
•    Develop skills to build partnerships within the Company.
•    Develop business acumen.

Additional Responsibilities:
•    Attend ongoing classroom training and web-based learning opportunities to increase customer service skills and industry knowledge.
•    Ability to work various shifts. Shifts are assigned based on a shift bidding process conducted periodically based on business needs.
•    Ability to speak fluent English is a requirement. Ability to speak Spanish is a plus.
•    Other duties as assigned.

What Is Required:
•    High School Diploma or equivalent.

What Is Desired:
•    Prior customer service experience
•    General computer knowledge.
•    General knowledge of service delivery.
•    Ability to navigate a computerized data entry system or other relevant applications.
•    Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems.
•    Problem solving and discussion skills.
•    Ability to communicate accurately and timely.
•    Basic mathematical and calculation skills.
•    Ability to perform in a fast-paced, multi-tasking environment.
•    Strong interpersonal skills with ability to work in an internal team and virtual team environment that shares common goals and daily expectations.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 18.25 to 18.25