My Account
Archives: Jobs
Director Customer Service Extended Coverage
Job Summary
The Director of Customer Service – Extended Coverage provides strategic and operational leadership for all after-hours customer service functions supporting the OTR and Solutions business units. This role ensures consistent, high-quality customer experience during nights, weekends, and holidays by driving service excellence, enabling real-time problem resolution, and maintaining seamless communication with daytime operations.
The Director leads and develops a team of Customer Service Representatives who act as the primary point of contact for customers and internal stakeholders after hours, ensuring issues are addressed quickly, accurately, and in alignment with company standards and customer expectations.
Key Responsibilities
Leadership and Talent Development
- Lead, coach, and develop the Extended Coverage Customer Service team to ensure all service expectations are met for after-hours operations.
- Serve as the senior escalation point for customer, carrier, and operational issues during nights, weekends, and holidays.
- Partner with the SVP of Customer Service and cross-functional Directors to ensure consistent processes, effective communication, and seamless handoffs between daytime and after-hours operations.
- Establish, track, and analyze performance metrics aligned with company objectives, including the OTR 9 Campaign and 98% on-time delivery targets.
- Represent Extended Coverage operations in leadership forums, providing data-driven insights, recommendations, and progress updates.
Customer Experience
- Oversee all after-hours customer interactions, ensuring timely, accurate, and consistent communication regarding load status, delays, and service disruptions.
- Drive proactive customer outreach when service risks are identified, ensuring recovery plans are clearly communicated, executed, and documented.
- Ensure Extended Coverage Representatives are equipped with accurate, real-time information and empowered to make decisions that protect service performance and customer relationships.
- Collaborate closely with daytime Customer Service and Account Management teams to ensure seamless transitions, clear ownership, and effective follow-up on all open issues.
Operational Execution
- Oversee daily performance of Extended Coverage operations, ensuring strict adherence to customer SOPs, temperature compliance, appointment accuracy, and real-time tracking requirements.
- Manage workload distribution, coverage schedules, and shift alignment to provide comprehensive operational support across all time zones and business units.
- Ensure Extended Coverage team members effectively utilize tools such as AS400, Front, and Freight Science to optimize efficiency, visibility, and data accuracy.
- Identify, address, and eliminate process gaps or inefficiencies that negatively impact after-hours response times or operational performance.
People Management
- Recruit, train, and coach a high-performing Extended Coverage Customer Service team, ensuring staffing aligns with business needs and service expectations.
- Foster a culture of ownership, accountability, and teamwork across all shifts, promoting collaboration and consistent service delivery.
- Provide real-time feedback, conduct regular one-on-ones, and support ongoing professional development to help team members grow in skill, confidence, and decision-making capability.
- Collaborate with HR and Training to maintain structured onboarding and continuing education programs tailored to the unique needs of after-hours operations.
Continuous Improvement
- Analyze service failures and escalations to identify trends, root causes, and opportunities for corrective actions.
- Lead initiatives to enhance communication, data flow, and decision-making between Extended Coverage and daytime operations.
- Partner with IT and Operations to evaluate and implement new tools, automation, and process improvements that drive after-hours efficiency and accuracy.
- Champion Extended Coverage as an integral, high-value component of the company’s overall customer experience strategy.
Work Environment
- In-office/Remote
Travel Required
- None
Schedule
- Primarily evenings, weekends, and holidays in alignment with Extended Coverage operations
Education and Experience
- Bachelor’s degree in Business, Logistics, or related field (or equivalent experience).
- Minimum 5 years of leadership experience in transportation, logistics, or customer service operations.
- Strong understanding of OTR operations, service expectations, and customer communication standards.
- Proven ability to manage multiple priorities and make sound decisions under pressure.
- Excellent communication, relationship management, and problem-solving skills.
- Experience with AS400, Front, or similar systems preferred.
- Must be available for evening and weekend leadership coverage as needed
Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
Equal Opportunity Statement
Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental
disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Line Cook-$2,000 Retention Bonus
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Cook orders in a timely manner according to memorized standard recipes. Monitor food production to ensure that quality standards are met. Maintain inventory of station and order stock.
- Receive and prepare food orders according to memorized standard recipes.
- Coordinate orders for pick-up.
- Maintain cleanliness of work station and storage areas at all times.
- Control waste by monitoring proper rotation, storage, and quantity control.
- Maintain inventory of station and order stock to maintain pars.
- Consistently apply established safety and sanitation procedures.
Qualifications
- Must have a minimum of one (1) year of experience as a cook.
- Must be able to stand and/or walk for duration of shift.
- Must be able to lift, carry, and maneuver up to 75 pounds.
- Other physical requirements of the position include but are not necessarily limited to reaching, grasping, bending, kneeling, and twisting at the waist.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Food & Beverage Supervisor
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift.
Job Functions
- Maintain daily employee work station and break schedules.
- Ensure prompt and courteous service to customers.
- Monitor employee compliance with established service standards.
- Greet and communicate with guests in a friendly and courteous manner.
- Oversee the service operation of restaurant during assigned shift.
- Ensure beverage shift operations are opened and closed properly and on time.
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
- Resolve guest complaints in a professional and timely manner.
- Requisition and maintain control of all inventories.
- Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
- Coordinate cleaning and repairs of beverage outlets.
- Perform related administrative and reporting duties.
Qualifications
- Must be at least 21 years of age.
- Associate’s degree in a related field, or one (1) year of related experience
- Must be able to stand and walk for majority of shift.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Bell Street Eatery Chef
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for the preparing meals according to established recipes and standards and for the daily operations of assigned restaurant.
Job Functions
- Personally and alongside staff, prepare meals according to established recipes and standards.
- Responsible for supervising and directing the work of the kitchen staff in assigned specialty restaurant.
- Responsible for other personnel matters which may include but not necessarily be limited to interviewing, hiring, scheduling, training, coaching, evaluating, promoting, counseling, and discharging.
- Requisition stock according to business needs/pars.
- Ensure that all food products meet quality standards and are properly stored and rotated.
- Ensure that the kitchen, storage areas, and other related areas are kept clean and free of safety hazards.
- Resolve customer complaints about food quality or preparation in an appropriate and timely fashion.
Qualifications
Job Specifications
- Minimum of two (2) years of experience as a Sous Chef or other similar position strongly preferred.
- Must have a thorough knowledge of cooking techniques, menus, and recipes for a specific cuisine or style of room in which assigned.
- Must be able to stand for the majority of a shift.
- Other physical demands include but are not limited to grasping, reaching, bending, lifting, and kneeling.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Woodfire Grille Busperson
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
- Clean tables by removing soiled dishes, silverware, glassware, and refuse and wiping table top and seats.
- Remove dishes from tables and place in plastic bus tub (approx. 40 lbs. in weight) in a timely manner.
- Set up tables according to established standards.
- Transport filled bus tubs to kitchen dishwashing area.
- Maintain cleanliness of side station and all work areas.
Qualifications
- Must be at least 18 years or older
- Prior experience strongly preferred.
- Must be able to lift, maneuver, and carry up to 40 pounds.
- Must be able to stand and/or walk for duration of shift.
- Must be able to carry and serve beverages using a hand-held tray.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Bell Street Eatery Attendant
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
- Receive food and beverage orders from guests.
- Prepare and serve food and beverages in accordance with established service standards.
- Operate cash register, complete monetary transactions, and maintain an accurate bank.
- Maintain cleanliness of restaurant areas.
Qualifications
- Must be at least 18 years or older
- Prior food handling experience preferred.
- Must have excellent customer skills.
- Must be able to stand and walk for extended periods of time for majority of shift.
- Must be able to lift and maneuver up to 25 pounds.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Woodfire Grille Bartender
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Receive and prepare beverage orders including mixing alcoholic and nonalcoholic drinks according to standard beverage recipes. Complete monetary transactions and maintain an accurate bank. Maintain the cleanliness of the bar area and equipment.
- Receive and prepare beverage orders from customers and cocktail servers.
- Mix alcoholic and non-alcoholic beverages according to memorized standard beverage recipes.
- Serve beverages, using repetitive motions, in accordance with established service procedures.
- Operate cash register, complete transactions according to procedures, and maintain accurate bank.
- Maintain cleanliness of bar area by removing used glasses, napkins, emptying ashtrays, and wiping bar top.
- Greet and communicate with guests in a friendly, courteous manner.
- Prepare written requisitions and orders for bar stock.
- Maintain and replenish ice supply.
Qualifications
- Must be at least 18 years of age.
- One (1) year of previous bartender experience in fine dining required.
- Must have excellent customer service and communication skills.
- Must be able to stand and walk for duration of shift.
- Must be able to lift, carry, and maneuver up to 25 pounds.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Kitchen Hood Exhaust Cleaner
Job Responsibilities
- Inspect and clean kitchen exhaust systems in accordance with National Fire Protection Association Standard 96.
- Cleaning full kitchen exhaust systems including: hoods, duct work, access panels, filters, and exhaust fans.
- Setting up all equipment for the cleaning process.
- Provide appropriate documentation after each assignment detailing service of work performed, deficiencies, or repairs needed.
- Document completed work by providing before and after pictures of each service
- Ability to work flexible hours including late nights, early mornings, mid-day
- Must have attention to detail in the cleaning process.
- Maintain professional appearance and attitude while on the job
- Drive work vehicles to and from job site
Work Experience and Requirements
- Valid Driver’s License with good driving history.
- Must be insurable
- This position requires regular driving of company vehicles. In accordance with company insurance requirements, candidates who require an SR-22 filing are not eligible.
- Must be dependable and on time.
- Must not have a phobia regarding heights
- Must not mind getting dirty
- (washer, dryer, shower provided)
- Must be able to climb ladders to get on the rooftop to clean fans.
- Must be able to work in hot and cold weather outdoors.
After 30 days, uniform options can be provided
- Must be able to lift 70 lbs.
- Must have good communication skills with customers and management.
- Must be at least 18 years of age
- Must Have Reliable Transportation to our shop location
- Company vehicles are provided for transportation from company to work site and back
- Knowledge of basic tools
- Preferred experience with kitchen exhaust systems, but not a must
- (Example: working in commercial kitchen, restaurants, fast food, etc.)
Required education:
- Preferred high school or equivalent, but not a must.
Required license or certification:
- Driver’s License (REQUIRED)
Training Provided (usually completed within 30 days, but depending on circumstances- at most 90 days)
Salary:
- Beginning: $17.00
- After 90 Day Probation Period (Training Completion / Successful Performance Review): Up to $18.00
- Opportunity for raises up to: $19.00+
Part-Time, but can receive full-time hours depending on demand of cleaning jobs
Jobs are usually scheduled during these times:
- Day Shift: usually 4:00AM – 2:00 PM
- Middle Shift: usually 11:00 AM -7:00 PM
- Night/Overnight: Usually 6:00 PM – 4:00 AM
**Jobs are scheduled typically when restaurants are closed or during their slow hours**
Rock Crusher Lead
Rock Crusher Lead
Location: Prairie du Chien, WI
Pay: $35–$40/hour (based on experience)
Schedule: Full-time, 40 hours/week with possible overtime
Pay: $35–$40/hour (based on experience)
Schedule: Full-time, 40 hours/week with possible overtime
Job Summary
Seeking an experienced Rock Crusher to lead daily rock crushing and/or sand screening operations. This is a hands-on leadership role focused on safety, efficiency, and production.
Key Responsibilities
- Operate and oversee rock crushing and/or sand screening equipment
- Supervise daily job-site operations
- Ensure safe, efficient production and meet output goals
- Perform basic inspections and troubleshooting
Qualifications
- Experience in rock crushing and/or sand screening
- Strong knowledge of heavy equipment operations
- Ability to lead a crew and enforce safety standards
Pay & Benefits
- $35–$40/hour depending on experience
- Overtime opportunities
- Full-time, stable position with leadership responsibility
If you’re a dependable, safety-conscious operator looking for a steady opportunity, we’d like to hear from you!
If interested:
