Program Instructor-Certified Nursing Assistant (PI-CNA)

Sunnycrest Manor is accepting applications for Program Instructors who assist individuals with disabilities and supervise the day to day activities.

Examples of Duties

  • Provides personal care, instruction and training to residents and clients.
  • Prepares clients for school, work, and daily activities.
  • Teaches adult living skills including bathing, dressing toileting, grooming and personal hygiene.
  • Assists clients into and out of beds, wheel chairs, and vehicles.
  • Teaches behavioral skills and protects clients from harm and self-abuse.
  • Controls clients utilizing verbal redirection, mechanical and physical restraints.
  • Provides occupation and daily living therapy to assist clients to adopt to their environment.
  • Teaches and demonstrates proper manners, eating skills, and maintenance activities.
  • Provides physical therapy and exercise programs.
  • Assists with communication skills based on needs utilizing sign language and appropriate verbalization.
  • Teaches money skills, escorts clients to recreational, leisure, shopping or other trips.
  • Escorts clients to doctor’s appointments and/or hospital.
  • Maintains detailed records and charts on client activities and results and physical matters.
  • Performs general housekeeping, laundry and meal duties pertaining to client programs as required.
  • Follows proscribed protocols for safety and infection control.
  • Performs related tasks as required.

 

Minimum Qualifications

High school diploma or GED.

Willing to obtain Certified Nursing Assistant certification within a year of employment.

Must satisfactorily compete Program Instructor and Crisis Prevention Intervention training course within six months of employment.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Experience in the custodial care of intellectually disabled patients preferred.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
MH/MR care and nursing practices and procedures.
Theory and practice of quality patient care.

Basic knowledge of:
Common physical and mental illnesses, their symptoms and appropriate medical care.
Human anatomy as related to treatments and therapies.
First aid methods.

Ability to:
Observe, recognize and respond to behavioral problems and take appropriate action.
Follow oral and written instructions of a technical nature.
Deal with clients empathetically and respectfully.
Prepare, maintain, and understand nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.
Occasional exposure to outside weather conditions and some outdoor work.

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

 

Registered Nurse (RN)

Sunnycrest Manor is accepting applications for RNs who performs nursing care to the residents of Sunnycrest Manor in accordance with the Iowa Nurse Practice Act.

Work is performed under the regular supervision of the Nursing Department Management Staff.

Supervision is exercised over certified nursing assistants, restorative nursing assistants, nursing assistant transporters, ward clerks, certified medication aides, and program instructors.

Examples of Duties

  • Reviews prior shift records, reviews treatment and medication instructions.
  • Assigns and supervises the work of nursing assistants and others on an assigned shift involving the plan of care of residents; instructs subordinates on procedures and techniques for the routine care of residents.
  • Personally administers medications; giving injections, catherizations, inserts nasogastric tubes; changes dressings, checks blood pressure; and provides other nursing services as indicated.
  • Documents condition, development, and treatment in patient records.
  • Observes and evaluates patients’ condition and initiates action.
  • Accompanies physicians on rounds and gives information as requested.
  • Briefs relieving or supervisory staff on nursing shift developments.
  • Assists Registered Nurse in utilizing the nursing process which involves assessment, nursing diagnosis, the establishment, implementation, and evaluation of the plan of care.
  • Administers, records use, monitors effects and side-effects of medications.
  • Consuls with patients’ families.
  • Follows proscribed protocols for safety and infection control.
  • Monitors nutritional status and dining process of residents.
  • Assists Registered Nurse in the development of Minimum Data Set (MDS) Assessment and the formal care planning process.
  • Performs related tasks as required.

 

Minimum Qualifications

Graduation from a school of nursing approved by the Iowa Board of Nursing and is licensed practical nurse as issued by the State of Iowa.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
Thorough knowledge of:
The minimum standards of nursing practice for the licensed practical nurse in the State of Iowa.
Precautions to be taken in the use of medications.
Treatment, diagnostic, immunization and related medical services for the type of patients in an area of assignment.
Rules, regulations, procedures, and policies pertaining to nursing services of the assigned institution.

Ability to:
Observe medical problems and initiate appropriate action.
Assign and supervise the work of a staff of nonprofessional personnel and to instruct them in practices and techniques.
Accurately maintain patient medical records and prepare reports.
Establish and maintain effective relationships with patients, physicians, subordinates and others contacted in the course of work.
Work with aggressive patients.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Machine Operator- Platteville

Express Employment in Platteville, WI, has partnered with a local business in Platteville WI, to search for candidates for MACHINE OPERATOR roles.

Responsibilities:

– Monitor machine performance and make adjustments to ensure efficient and high-quality production

– Inspect finished products to ensure they meet quality standards and specifications

– Manage material inventory, ensuring an adequate supply for continuous production

Qualifications:

– Previous experience as a machine operator

– Basic mechanical aptitude and troubleshooting skills

– Keen attention to detail

Wage: $18/hour

Schedule:

Monday to Thursday – 1st Shift: 5:00AM – 3:00PM

Position Type: Machine Operator

About Express: Express Employment Professionals is a locally owned and operated job match company. We specialize in connecting our community to long-term, permanent work opportunities. As a 2025 Best of Staffing Awards Winner, we are dedicated to helping individuals find the best job to match their desires and skill set. One interview with us is similar to interviewing for over 100 companies. Apply to join our Express family today. As always, there is never a fee to the job seeker!

Express Employment is an Equal Opportunity Employer

Bar Back

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Job Functions

  • Maintain established bar stock levels by transporting cases of beer, bottled water, liquor, etc. from walk-in coolers to bar.
  • Prepare written requisitions for stock.
  • Maintain supplies of ice, glassware, drink garnishes, and keep fresh fruit rotated.
  • Clean and maintain all areas of bar.
  • Restock kegs of beer (approximately 50 pounds) in the walk-in coolers.
  • Clean reach-in coolers and rotate bottled beer.
  • Empty trash bins in bar area and transport to proper refuse bin.

Qualifications

  • Must be at least 18 years of age.
  • Prior experience in the same or related field preferred.
  • Must have excellent customer service and communication skills.
  • Must be able to stand and/or walk for duration of shift.
  • Must be able to lift and maneuver up to 50 pounds regularly.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Director of Contact Center Operations

SC Data Center, Inc., an affiliate of Colony Brands, Inc.ΓÇöone of the world’ largest and most successful direct marketing catalog and e-Commerce companiesΓÇöis seeking a Director of Contact Centers to lead our customer experience strategy and operations.
This pivotal leadership role comes at a time of continued growth and transition, as we prepare for an upcoming retirement within our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound, and digital channels. This role requires a visionary leader who can drive performance, foster engagement, and maintain a strong culture of service in a virtual environment.

What YouΓÇÖll Do
The Director of Contact Centers will lead the strategic and day-to-day operations of our fully remote Home Agent Department, overseeing a distributed team of customer service professionals across inbound, outbound, and digital channels. This role is pivotal in shaping a seamless, high-quality customer experience while driving operational excellence in a virtual environment. We’re seeking a results-oriented leader who thrives in a digital-first landscape and is passionate about building empowered, high-performing teams. The Director will be responsible for:
ΓÇó Managing and optimizing remote contact center operations to meet and exceed performance targets
ΓÇó Coaching and developing team leaders and agents through data-driven feedback and continuous learning initiatives
ΓÇó Overseeing outsourced offshore agent partnerships, ensuring alignment with performance standards, brand values, and customer experience expectations
ΓÇó Championing employee engagement, morale, and retention through innovative virtual development programs
ΓÇó Leveraging technology and analytics to enhance service delivery, efficiency, and customer satisfaction
ΓÇó Fostering a culture of accountability, collaboration, and excellence across a geographically dispersed workforce

What It Takes
We are seeking a visionary contact center leader with proven experience leading remote workforce operations at scale. The ideal candidate is a strategic thinker and dynamic communicator who thrives in collaborative environments and inspires high performance across teams. This individual will bring deep expertise in customer experience strategy and contact center innovationΓÇösomeone who not only understands modern service delivery models but can translate that knowledge into actionable plans, drive execution, and adapt with agility as business needs evolve. A successful candidate will demonstrate a strong ability to lead through change, foster engagement, and deliver measurable results aligned with organizational goals.

In addition, we are looking for:
ΓÇó A bachelor’s degree in business administration or communications or related field
ΓÇó 5+ years of contact center leadership experience
ΓÇó Experience leading a large temporary or part-time workforce
ΓÇó Experience leading enterprise-wide technology initiatives; including driving selection and rollout of large-scale contact center systems
ΓÇó Preferred experience with off-shore vendor negotiations/oversight
ΓÇó Preferred budgeting experience
ΓÇó Possesses a working knowledge of Word, Excel, and forecasting/WFM programs
ΓÇó Understanding the importance of confidentiality regarding employee and customer information

Bilingual Bakery Supervisor

This role will be responsible for a variety of tasks including but not limited to coordinating materials, equipment, tools, procedures, and directing and supervising production employees to ensure productions schedules are met. This position to provides leadership to resolve and facilitate through issues and improve overall working relationships and environment within the Bakery.
You’ll also be responsible for:
• Supervising the training, operations, working techniques, and safety conditions for all employees.
• Monitoring work in progress and assess needs for current and upcoming shifts.
• Initiating resolutions regarding processes or product abnormalities and/or opportunities for improvement.
• Establishing and maintaining positive communications within the Bakery.

Qualifications

We need an individual who is self- motivated and can work independently while following procedures. In addition, we are looking for an individual who can work in a fast-paced work environment with a high attention to detail.
• Possess a high school education and three years of relevant experience. Bachelor’s degree preferred, but not required.
• Strong experience/knowledge of supervising a group of employees in a manufacturing environment. Food Manufacturing preferred, but not required.
• Exceptional communication and strong verbal and numerical reasoning skills.

Experienced Sales Professional

Job description

Rockstars Only!

Experienced Sales Associate — Make Money. Have Fun. Be Legendary.

Location: Dubuque, IA
Store: Stu’ Home Improvement Outlet
Pay: Hourly + Crazy Bonuses + Daily Sales Spiffs
Hours: Full-time / Part-time
Apply Fast ΓÇö Positions WonΓÇÖt Last!

WeΓÇÖre not your typical big-box snoozefest. This is retail with a purpose.
YouΓÇÖll help customers score INSANE deals on appliances, flooring, furniture, tools, doors, and more. WeΓÇÖre talking $3,000 fridges for $800. Deals that make jaws drop.

And YOU?
YouΓÇÖre the closer. The energy. The fire. The fun.
If you love talking to people, thrive on hustle, and want your paycheck to grow every time you help a customer save tons of money.

What YouΓÇÖll Do:

  • Greet customers like theyΓÇÖre part of the family.
  • Help them find the best deals and close the sale
  • Answer questions about products (training provided)
  • Crush daily sales goals ΓÇö with bonuses for top performers
  • Keep the showroom looking

What We Offer:

  • Top-tier base pay + daily/weekly bonuses
  • Get paid to talk, connect, and sell
  • No corporate nonsense ΓÇö we reward hustle, not politics
  • Fun, fast-paced, and energetic team
  • Every day is different: new products, new people, new wins
  • Advancement opportunity ΓÇö we promote from within!

Who You Are:

  • Outgoing, confident, and motivated
  • Can talk to anyone about anything
  • Love the idea of performance pay
  • Can work weekends (our busiest days)
  • Retail or car sales experience is a plus ΓÇö but not required

This is your chance to be part of something new, exciting, and growing fast. Our store is the talk of Dubuque ΓÇö and we want YOU to help take it to the next level.

Stu’ Home Improvement Outlet
Never Pay Retail Again.

Job Type: Full-time

Pay: $50,000.00 – $75,000.00 per year

Benefits:

  • Employee discount
  • Flexible schedule
  • Opportunities for advancement
  • Paid time off

 

People with a criminal record are encouraged to apply

Experience:

  • Sales : 1 year (Required)

 

Work Location: In person

Customer Experience Team Lead

Do you have a passion for helping others? Do you dream of a career with a great company, where you can make an impact and help people? Then Platinum Supplemental Insurance is where you need to be. Immerse yourself in a fast-paced, engaging environment where you can make a meaningful difference in customers’ lives. This is your opportunity to make a difference and grow your career.

As a Customer Experience Lead, you will set the vision, direction and culture of your team. To be successful, you will manage individual and team performance expectations and goals, provide individual coaching feedback sessions aimed to improve customer satisfaction, and focus on associate career development. In this supervisory role, you will also monitor performance metrics and associate behaviors while serving as a point of contact for escalated contact resolution, in addition to serving as the liaison between Platinum and third-party administrators and insurance partners.

If this sounds like the next step in your career, and you want to work with a fun, talented team, keep reading and apply today.

 Here’s What You’ll Do in This Role:

  • Provide an overall outstanding customer service experience as a top priority
  • Proactively check in with customers to ensure satisfaction and retention.
  • Provide information over the phone or in person regarding existing products and services, policy preservation, and problem-solving
  • Maintain accurate records of customer and agent interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Assist Platinum Sales Reps with underwriting requirements, product information, and procedures
  • Learn and articulate the basic components of several different insurance policy options
  • Act as the liaison between Platinum, insurance carrier partners and third-party administrators to support and maintain strong working relationships. 
  • Identify opportunities to improve coverage experience and service outcomes.
  • Coach and support customer service representatives
  • Assists with developmental programs for Customer Service Staff
  • Monitor call qualify, follow-up, and customer experience standards.
  • Participate in continuing education requirements relevant to new policy changes
  • Handle complex and escalated customer service issues
  • Delegate tasks as needed to maintain department efficiency
  • Adhere to ethical and professional standards included within the Platinum Supplemental Insurance employee handbook
  • Adhere to all company policies and procedures including the Platinum Security and Privacy Policies

Preferred Qualifications and Experience:

  • Associate’s Degree in Business Administration or equivalent experience, Bachelor’s Degree preferred
  • Previous experience working with customers or in claims or administration is a plus
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Apply TODAY! Join a fun team of people doing important work.

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Benefits Coordinator

Benefits Coordinator

At Platinum, we believe in providing an exceptional and personalized service experience to each of our customers. Our benefits coordinators form lasting relationships with customers by becoming product experts and handling every aspect of our callers’ requests from start to finish. You will be challenged to think critically; you will grow personally and professionally, all while working alongside a fun, motivated team.

Here’s What You’ll Do in This Role:

  • Your top priority will be to provide a friendly, compassionate, and knowledgeable customer service experience with each interaction.
  • Provide excellent customer service to policyholders, claimants and outside sales representatives on inbound and outbound calls.
  • Become an expert in the insurance policies marketed by Platinum so you can help customers and outside sales representatives understand the benefits, make changes and file claims.
  • Practice effective use of our computer systems, including navigating and maintaining accurate customer records in database systems, and processing emails efficiently and effortlessly using telecommunication systems.
  • Comply with HIPAA regulations by protecting the private health information of all customers.
  • Assist with department administrative needs.
  • Obtain an accident and health insurance license. (Platinum will assist with your successful completion of the required insurance licensing as part of training.)

Preferred Qualifications and Experience:

  • At least a high school degree: Associate degree or higher preferred
  • Previous experience working with customers or in claims or administration
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Join a fun team of people doing important work…Apply TODAY!

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.