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Customer Experience Team Lead

Customer Experience Team Lead
Location: Dubuque, IA

Express Employment Professionals is hiring a Customer Experience Team Lead for a respected local client. This role is ideal for someone who enjoys leading teams, supporting customers, and driving service excellence.

What You’ll Do:

  • Lead, coach, and support a customer service team
  • Ensure a positive, high-quality customer experience
  • Monitor performance metrics and service standards
  • Handle escalated customer issues
  • Assist internal teams with product and process support
  • Collaborate with internal departments and external partners
  • Identify opportunities to improve service and efficiency

What We’re Looking For:

  • Customer service experience; leadership experience preferred
  • Strong communication and problem-solving skills
  • Organized, detail-oriented, and team-focused
  • Proficiency in Microsoft Office

Why You’ll Like It Here:

  • Early Fridays and partial work-from-home schedule
  • Casual, professional work environment
  • Competitive pay and benefits
  • Paid holidays and vacation
  • Growth-focused company culture

Apply today with Express Employment Professionals to learn more about this opportunity.

Utility Production – Night Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Fills in for the employees during breaks and any type of absence while maintaining the continuing quality of the plant operations.

 Fully operate all necessary equipment in assigned area.

 Record downtime, can loss, lot numbers, record temperature, and any other report document.

 Ensure all areas are cleaned to standard.

 Perform weekly sanitation.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Utility Crew and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

Physical Activities: Must be able to work in a busy, noisy, dusty environment with temperature extremes, work on feet for an entire shift and be able to lift up to 75 pounds.

Personal Protective Equipment (PPE): Safety glasses, steel toed shoes, earplugs, hair net.

 Travel: N/A

 Technical Experience: N/A

 Industry Experience: May be required to obtain and maintain company issued forklift license

 Minimum Education: High school diploma or equivalent. Must have basic math skills. Must be able to read, write, and understand English.

 Preferred Education: N/A

Gravy Maker – D Shift

PURPOSE OF THE POSITION Prepare batches of gravy dry mixes, and/or super-micros for the kitchen per the approved formulas for the production run.

ESSENTIAL POSITION RESPONSIBILITIES Read and accurately interpret batching sheets and other production documents to determine the order and quantity of ingredients. Batching sheets will also contain references to super-micros that are pre-weighed by Quality Assurance personnel. These must be added to complete batching requirements.

Stage ingredients to be batched.

Clean totes to contain the batches.

Write accurately to record production-related data including but not limited to recording lot numbers and supplier for each ingredient on batch sheets, recording batching date code on gravy tags, recording plan # for which gravy is intended.

Ensure each ingredient bag is inspected as it is being dumped checking for the condition of the bag, foreign material, grain lumps, off-color, off odor, infestation, or expired materials

Perform batching, weighing each ingredient per gravy card into a tote, labeling tote, and staging tote.

Ensure gravies are batched 10–12 hours ahead according to the production schedule

The operator will need to physically move bags of ingredients and totes weighing up to 50 lbs.

Conduct general cleaning of the area including maintenance of gravy room, filtration system and dry ingredient area in a clean and orderly fashion. All totes shall be vacuumed or wiped clean prior to batching gravies. Cover unused ingredients to prevent contamination and tape opened bags shut, dating and initialing each one.

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Gravy Maker and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

Physical Activities: Ability to lift up to 50 lbs and stand on feet for entire shift.

Personal Protective Equipment (PPE): Steel-toed shoes, Ear Plugs, Hair Net, Safety glasses, face mask

Travel: N/A.

Technical Experience: Machine Operation preferred.

Industry Experience: Manufacturing or warehouse.

Minimum Education: High School Diploma or equivalent. Must be able to read, write and understand English.

Preferred Education: N/A.

Simo Kitchen – Night Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Follow the order of the schedule and call for batches from the meat room, as required.

 Weigh all ingredients and record weight before batching.

 Record lot numbers and supplier for each ingredient used.

 Kitchen operator is a final check for Q.C and supervisor- must notify Q.C and supervisor of anything unusual; i.e. batch too thick, too thin, off-color, off odor.

 Follow formula guidelines, which are listed, on each batch sheet.

 Record batching information for each batch made on formula kitchen sheets. These include gravy weight, water level, water temp, tri-blender R.P.M.’s final batch weight, fill temps and additives.

 Clean and sanitize entire kitchen during can size changeovers or when notified by Supervisor.

 Follow rinse procedures for cleaning the emulsifier and tanks 1, 2, & 3.

 Regulate the dropping temperature, as required. Follow batch sheet guidelines or Supervisor instructions.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Simo Kitchen and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 A worker shall work in compliance with the provisions of this Act and the regulations; Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn; Report to his or her employer or supervisor the absence of or defect in any equipment or protective device of which the worker is aware and which may endanger himself, herself or another worker; and report to his or her employer or supervisor any contravention of this Act or the regulations or the existence of any hazard of which he or she knows.

No worker shall remove or make ineffective any protective device required by the regulations or by his or her employer, without providing an adequate temporary device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; Use or operate any equipment, machine, device or thing or work in a manner that may endanger himself, herself or any other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

 Physical Activities: Ability to lift up to 50 lbs, must be able to stand on feet for the entire shift.

 Personal Protective Equipment (PPE): Hearing protection, safety shoes, gloves, safety glasses.

 Travel: No travel.

 Technical Experience: NA

 Industry Experience: Background in manufacturing.

 Minimum Education: High School Diploma or equivalent. Must have basic math skills

 

Meatroom Operator – Days

PURPOSE OF THE POSITION Safely grind meats for use in various formulas. ESSENTIAL POSITION RESPONSIBILITIES Check that grinders are assembled. Prepare meats on meat table in order thrown. Ensure that proper meats are batched for each formula and weight specification by selecting the proper meats for the formula and conveying them to the grinders. Push meats onto conveyors as indicated by each product formula. Inspect meat blocks for foreign material, spoilage, off odor, green meat and/or excess denaturing. Reverse plate and change knives. Wash down floor and equipment between batches. Shovel scrap meat from floor to scrap totes with drainage holes. Clean and stack empty pallets neatly for removal to the designated area. Run the fresh meats side of the meat room. Perform weekly sanitation. Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization. Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Meat Room Position and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position. Physical Activities: Must lift up to 50 lbs and stand on feet for entire shift. Personal Protective Equipment (PPE): Company issued protective wear, Steel Toe Shoes, Slip-resistant boots, Hearing Protection Travel: N/A. Technical Experience: Machine Operation preferred. Industry Experience: Manufacturing or warehouse. Minimum Education: High School Diploma or equivalent. Must be able to read, write and understand English Preferred Education: N/A.

Account Manager

Unlimited Potential!

Job Summary:

Rainbo Oil is looking for a competitive Account Manager to develop sales strategies and attract new clients in a designated territory. You will be responsible for developing current customers and securing new customers. The successful candidate will play a key role in increasing revenue by managing and negotiating with clients, generating leads, qualifying prospects, and researching competition. You will be an ambassador of our companies, becoming a trusted face to our customers while adhering to our company core values and policies.

This position will focus on our Western Wisconsin and Eastern Minnesota market. 

Job Responsibilities:

  • Create and implement a sales strategy to meet personal and company sales goals.
  • Maintain and expand client base within assigned territory while reaching desired profitability levels within preferred heavy duty and industrial lubrication sales markets.
  • Daily outreach to customers and prospective customers to build and maintain relationships.
  • Develop positioning and messaging that resonates with customers and differentiates us, our products, and our services.
  • Coordinate with other team members and leaders to generate sales and provide excellent customer service.
  • Develop and deliver reports regarding territory prospects and sales potential on a regular basis using different platforms as required by team leaders.
  • Stay informed on latest industry and company developments.
  • Adhere to all company procedures, policies and display company core values so that you provide an accurate representation of the company to all potential and current customers.

Job Requirements:

  • Minimum 5 years proven sales experience in outside B2B sales.
  • Self-motivated and driven for personal and company success.
  • Familiarity with different sales techniques and pipeline management.
  • Strong organizational skills.
  • Computer competent especially with Microsoft Office.
  • Strong verbal and written communication, negotiation, and interpersonal skills.

A Bachelor’s Degree preferred, not required.

Up to $70,000 base plus commissions.

Our Culture:

  • As a company, we focus on providing our team and customers with the core values that create a committed team atmosphere along with insuring we provide outstanding customer service. We are true partners with those we do business. We are committed to their success as much as our own.

Rainbo Oil provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Shipper Receiver – Nights

 ESSENTIAL POSITION RESPONSIBILITIES

The operator is responsible for storing and retrieving goods in the storage area of the workplace. Rotates stock so oldest materials are used first. Notes and reports any damaged cartons, crates or containers. Records items added or removed from inventory.

Prepares products for shipment by retrieving the designated product and ensuring it is properly loaded and sealed correctly.

Stores product by using an industrial forklift and uses a handheld scan gun/RFGEN for lot tracking to maintain accurate inventory. Working from written or verbal instructions by operating a forklift to pick up, move, load and unload product on, or from trailers while meeting department, facility, company, and regulatory guidelines.

 Performs minor service of equipment and completes written daily safety inspections. Identifies and reports noted problems to supervisor for further inspection and repair.

 Responsible for changing batteries or fuel bottles, refueling forklift or troubleshooting repairs as needed.

 Maintains the work area, dock and equipment in a clean and orderly condition adhere to storage design principles, and recommends improvement.

 Creates product labels for inventory purposes. Reads and understands lot numbers, expiration dates, ingredient lists, and production schedules. Completes various reports daily and enters the required information into the computer program efficiently and timely.

 Responsible for using basic tools such as wrenches, tape measures, scales, air, and water hoses. Consolidates partial pallets as directed by productions supervisor.

 The operator must be able to maneuver forklift in tight spaces while maintaining a safe work zone for other drivers and team members.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Shipper/Receiver and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Must be able to climb on and off of the forklift; must be able to back fork-lift up safely which requires turning neck and body in the opposite direction. Must be able to lift and stack up to 75 lbs from floor to crown, will be required to work in extreme temperatures both hot and cold, wet, dry, dusty environment. Must be able to sit and walk for long periods of time, lift up to 75 pounds multiple times daily, work in temperature extremes.

 Personal Protective Equipment (PPE): Safety Glasses, Rubber Gloves, Rubber boots, Rubber Apron, Hearing Protection, and any other PPE as required in the appropriate area.

 Technical Experience: Knowledge of Julian calendar, FIFO practices, preferred experience in shipping and receiving, working with large moving equipment. Basic computer literacy. Knowledge of military time, RFGEN and JDE.

 Industry Experience: Shipping and receiving knowledge preferred.

 Minimum Education: High School Diploma or Equivalent. Perform basic math. Must be able to obtain and maintain company issued forklift license. Must be able to read, write and understand English

 Preferred Education: N/A

 

Product Manager

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. 

 

 

PURPOSE AND SCOPE

This position is responsible for the implementation of the short and long-term product strategies for specific Rite Hite product lines and/or categories.  As a direct report to the Product Management Leader, the Product Manager will provide insight and feedback to help develop strategic plans and will support the development and execution of product marketing/media plans. The incumbent will manage and execute specific product lines through product life cycles to optimize profit and meet marketing, financial, and corporate growth objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Product Roadmap

  • Execute and maintain a 3+ year product/category roadmap for specified products in the company portfolio.
  • Define product requirements incorporating customer and market insights from sales, service, and marketing.
  • Conduct ongoing reviews of pricing structure to ensure its accuracy and appropriateness for assigned product categories.

Product Lifecycle

  • Execute new product introductions through the product life cycle.
  • Implement and execute end-of-life actions for products that no longer add value to the company portfolio.
  • Collaborate with cross-functional team to deliver the planned roadmap on time.
  • Provide immediate resolution to escalated customer challenges and critical risks across the product development process.
  • Analyze sales representative performance and help develop any strategies or corrective actions that may be required to maximize distributor performance for assigned product categories.

Market Insight & Continuous Improvement

  • Conduct market research and track market trends within product lines/ categories.
  • Collaborate with functional areas such as sales, applications, customer support, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
  • Determine the need for product revisions, expansion, and/or elimination and make recommendations to the Product Management Leader to drive overall product category strategy.
  • Collaborate with cross function team to deliver continuous improvement projects.
  • Identify gaps that exist withing the product lines/categories.

Product Marketing & Training

  • Support marketing team to generate the annual marketing plan including the product value proposition and positioning as well as launch and installed base strategies.
  • Provide content for sales literature, sales tools, promotions, ads and other marketing materials.
  • Collaborate with marketing team to deliver product training.

EDUCATION and/or EXPERIENCE

  • Bachelor’s degree in business, engineering or similar required.
  • 3+ years related experience and/or training in new product, program or project management.
  • Or equivalent combination of education and experience. 
  • MBA preferred.

KNOWLEDGE / SKILL REQUIREMENTS:

The ideal candidate will demonstrate:

  • Ability to work and communicate with colleagues across operating companies and supporting functions.
  • Excellent interpersonal skills.
  • Aptitude in decision-making and problem-solving.
  • Must be able to plan, organize and prioritize work. Must be able to meet deadlines.
  • Up to 25% travel may be required.

SUPERVISORY RESPONSIBILITIES:

  • This role will not have any direct reports.

 

 

What We Offer

At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

  • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

  • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

  • Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Labeler – Night Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Ensures product labels meet production schedule specifications. Manages label materials and verifies all product labeling is correct with customer orders.

 Loads labels into the machine. Records information from label boxes. Ensures label matches code on the can.

 Adjusts machine for label alignment and glue adhesion. Able to do changeovers. Able to maintain machines speeds. Records downtime.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the labeler and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Must have the ability to lift up to 50 lbs. Standing on feet for an entire shift and use grasping motion with hands.

 Personal Protective Equipment (PPE): Steel Toe Shoes, Hearing Protection.

 Travel: No travel.

 Technical Experience: N/A

 Industry Experience: Preference for pet or food processing organization.

 Minimum Education: High School Diploma or equivalent. Must have basic math skills. Must be able to read, write and understand English.

 Preferred Education: N/A

 

Account Manager

Unlimited Potential!

Job Summary:

Rainbo Oil is looking for a competitive Account Manager to develop sales strategies and attract new clients in a designated territory. You will be responsible for developing current customers and securing new customers. The successful candidate will play a key role in increasing revenue by managing and negotiating with clients, generating leads, qualifying prospects, and researching competition. You will be an ambassador of our companies, becoming a trusted face to our customers while adhering to our company core values and policies.

This position will focus on our Western Wisconsin and Eastern Minnesota market. 

Job Responsibilities:

  • Create and implement a sales strategy to meet personal and company sales goals.
  • Maintain and expand client base within assigned territory while reaching desired profitability levels within preferred heavy duty and industrial lubrication sales markets.
  • Daily outreach to customers and prospective customers to build and maintain relationships.
  • Develop positioning and messaging that resonates with customers and differentiates us, our products, and our services.
  • Coordinate with other team members and leaders to generate sales and provide excellent customer service.
  • Develop and deliver reports regarding territory prospects and sales potential on a regular basis using different platforms as required by team leaders.
  • Stay informed on latest industry and company developments.
  • Adhere to all company procedures, policies and display company core values so that you provide an accurate representation of the company to all potential and current customers.

Job Requirements:

  • Minimum 5 years proven sales experience in outside B2B sales.
  • Self-motivated and driven for personal and company success.
  • Familiarity with different sales techniques and pipeline management.
  • Strong organizational skills.
  • Computer competent especially with Microsoft Office.
  • Strong verbal and written communication, negotiation, and interpersonal skills.

A Bachelor’s Degree preferred, not required.

Up to $70,000 base plus commissions.

Our Culture:

  • As a company, we focus on providing our team and customers with the core values that create a committed team atmosphere along with insuring we provide outstanding customer service. We are true partners with those we do business. We are committed to their success as much as our own.

Rainbo Oil provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.