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Customer Solutions Representative

Do you have a passion for helping others? Do you like researching and finding solutions? Do you want variety and different challenges in your day? We are looking for problem solvers, critical thinkers, and level-headed employees to help guide our customers. This position will work in office in Dubuque, Iowa.

As a team of highly motivated, customer-centric professionals, we’re looking for the right person to join our Customer Solutions team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone, e-mail and using our on-line Chat function. We are looking for tech savvy individuals, who enjoy problem solving on the spot.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

In A Typical Work Day You Will…

  • Provide 1st level customer support via phone, on-line Chat and other social media tools to receive and enter customer orders.
  • Assist customers using products for the first time. (i.e., purchasing on ecommerce, registering on websites, etc.).
  • Troubleshoot problems customers may experience. (i.e., password reset, wrong class registration, activation code not working, etc.).
  • Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
  • Update corporate CRM with information based on support issues handled.

Who We Need!

  • Ability to use multiple software platforms and programs.
  • Prior customer support experience, professionalism, attention to detail and accuracy is a must!
  • Ability to multi-task with strong verbal and written communication skills is essential.
  • A higher education degree is preferred, but any educational background is welcomed.
  • This role is more than the title perceives – this is a gateway role to home in on your skills, with the potential to advance within our company.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decisions in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offer:

  • Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • A generous PTO policy, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Sales Internship

Are you a college student looking for flexible hours? Great River Learning is seeking an intern who wants to learn about product development from start to finish, and who are interested in pursuing an outside sales position after graduation. In this internship, you will receive sales training and implement basic sales calls. Imagine the fun and excitement of being an investor on Shark Tank. Our sales process is to interview college professors, listen for business potential, and persuade select candidates to work with our company. Wouldn’t that be a fun way to acquire new business!? At Great River Learning (GRL) you’re in the driver’s seat. You work with different colleges and universities in your territory to identify business opportunities, interview professors, and persuade author candidates that have what it takes to become GRL authors. Occasionally, you’ll need to beat-out other “sharks” swimming in the same water. We want to partner with talented educators in charge of lower-level, higher-enrollment courses to develop more interactive and engaging materials. Also, if the publication we develop works well locally we have the experience and resources to market it nationally. This summer internship is an in-person position located in our home office in Dubuque, Iowa; no remote work is currently available.

In A Typical Work Week as a Sales Intern, You Will…

  • Work directly with our Senior Acquisitions Manager and Internship Coordinator to plan your week.
  • Send emails and make phone calls to schedule meetings.
  • Assist with meetings and interviews, identify business opportunities, and recruit select college professors to become GRL authors.
  • Follow-up with prospective and existing authors. This includes keeping notes and next steps in our CRM software for all prospective, in-development, and existing publications.

Characteristics of Who GRL Looks For in Sales Interns, You are…

  • Someone interested in learning more about a career in sales.
  • A top performer that’s used to going above and beyond the minimum expectations.
  • Competitive, highly organized, and self-driven.
  • Someone who sees time as a resource that shouldn’t be wasted. You take advantage of time between appointments!
  • Someone who possesses enough leadership, motivation and purpose to hold yourself accountable.
  • Positive and have a “can do” attitude towards life.

Who We Are

Great River Learning (GRL) is an established, higher education company that focuses on developing engaging publications by integrating videos, animations, and interactive exercises. We see enormous business opportunity because we know most students don’t read traditional 900-page textbooks…unless they’re cramming for a test. We develop next-generation textbooks that are well designed, interactive, and media-rich. Our employees are driven and passionate about excelling, learning, having fun, and making the world a better place by helping to improve the experience of both college-level students and professors. Learn more by visiting us at www.greatriverlearning.com.

It’s More Than Just an Internship!

Come work for our family of companies that strives to be more than just a publishing company. We build more than a community here, we build a family with our employees, and our clients. We will work around your class schedule and extracurricular activities. Our scheduling, and managers, are flexible with you. Plus, we pay our interns! So come learn about how you can grow from an intern to a potential full time hire after graduation.

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

 

Chief Enrollment and Marketing Officer

The University of Wisconsin-Platteville is seeking applicants for the Chief Enrollment and Marketing Officer.

The Chief Enrollment and Marketing Officer directs the recruitment, admissions, financial aid, and marketing units of the University, guiding resource allocation and personnel management in support of establishing and attaining institutional enrollment goals.

The Chief Enrollment and Marketing Officer will exercise strategic, operations, and tactical oversight, or direct responsibility, to create a holistic and well-integrated approach to the work of the unit and will exhibit a deep commitment to university success. The Chief Enrollment Officer will collaboratively set and achieve enrollment goals that increase the university’s market share while meeting tuition revenue targets.
This is a paid leave and benefit eligible position, with a salary of $120,000 – 130,000 commensurate with experience and education.

Leadership and Management:

  • Oversee multiple functional areas; including but not limited to: Admissions and Recruitment, Marketing, and Financial Aid
  • Serve as the lead brand ambassador for the University, advancing the institution’s identity, brand awareness, messaging, and marketing.
  • Embody the UW-Platteville values, particularly Access and Success for students, taking a holistic approach to enrollment that balances recruiting with partnering with others on campus to promote student success.
  • Demonstrate the ability to function with agility and grace in the dynamic, competitive, and critical higher education landscape.
  • Provide strategic support to the Assistant Chancellor and other members of the Chancellor’s cabinet, including collaborations with academic affairs, student support, athletics and administration and finance among others.

Strategic Initiatives and Projects:

  • Lead department and university-wide initiatives, including participating in university committees, contributing to the creation of department communications and publications, leading key initiatives that support enrollment, marketing, and recruitment, and sharing the responsibility for the future direction of the division.
  • Partner with stakeholders to develop shared strategies and consistency in approaches for supporting students.

Requirements:

  • Master’s degree in higher education, business, leadership, or a related field (or equivalent experience)
  • 7-10 years’ of progressively responsible experience in enrollment management, admissions, student recruitment, marketing, financial aid, or related higher education administration.
  • Experience managing budgets, staff, and multiple functions
  • Strategic planning and leadership: ability to develop and implement enrollment strategies aligned with institutional goals

    For the full position description and to apply, please visit the University of Wisconsin-Platteville career site.

Medical Coder

Requirements

  • Credentialed as RHIA (Registered Health Information Administrator), RHIT (Registered Health Information Technician), CCA (Certified Coding Associate), CCS (Certified Coding Specialist) or CPC (Certified Professional Coder) preferred or be enrolled and working toward one of the above referenced certifications
  • If working toward a certification, must receive certification within six months of completion of courses
  • Minimum 6 months’ experience required as a coder or health information analyst in a hospital or clinic setting
  • Comprehensive knowledge of medical terminology, anatomy, physiology, clinical medicine, ICD-10-CM and CPT-4 coding systems required
  • Proficient with basic computer skills in a Windows environment, basic Excel and Word usage

Work Hours

We are seeking a full-time (40 hr/ week) Medical Coder to work Monday- Friday, 8:00 AM- 4:30 PM, in our HIM department.

Job Summary

The Medical Coder reviews medical documentation and supporting information for the assignment of ICD-10-CM and CPT-4 codes via computerized coding system in accordance with coding guidelines. They also communicate with a variety of clinical disciplines and physicians to clarify documentation requirements.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Assigns appropriate medical codes based on review of medical documentation and supporting information.
  2. Enters coding information via computerized coding system in accordance with coding guidelines.
  3. Clarifies documentation requirements with clinicians and physicians.
  4. Responsible for clearing system and regulator edits for medical necessity and other coding guidelines.
  5. Assigns and validates charges on accounts.
  6. Works closely with revenue cycle staff to ensure accurate and timely completion of accounts for billing purposes.
  7. Works closely with clinical departments to ensure appropriate documentation is completed in the medical record for coding and billing purposes.
  8. Abstracts quality and registry data to external reporting agencies as required by regulation.
  9. Attends all mandatory meetings and in-services.
  10. Adheres to Southwest Health’s value-based behavior standards.
  11. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

 

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0998
Email: hr@southwesthealth.org
Fax: (608) 342-5015

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Facilities & Maintenance Manager

The Facilities & Maintenance Manager directs the maintenance and operation of county-owned buildings. Responsibilities include electrical, HVAC, plumbing, and fire alarm systems, leading staff and contractors, and ensuring safety and compliance. The Manager develops and manages the department, ensures compliance with building codes and safety standards, and provides customer service to departments regarding facility-related concerns.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.

Administrative:

Develop and manage the department budget ensuring effective allocation of resources. Provide excellent customer service in collaboration with other departments to promptly address and support facility-related concerns. Maintain strong understanding of building systems and compliance with relevant building codes and safety standards. Manage vendors and negotiate contracts as needed.

Staff Management:

Supervise and provide leadership to maintenance and custodial staff, contractors, and vendors. Train, oversee, and perform custodial duties if necessary. Prioritize and manage multiple projects, set goals, and oversee scheduling and execution of maintenance and repair work.

Estimating/Project Management:

Manage and coordinate capital projects and vendor contracts. Works with vendors and staff to maintain buildings and grounds. Works in tandem with the IT department on joint installation projects and other infrastructure needs. Inspects completed work for conformance to blueprints, specifications, and standards. Oversees work orders, establishes and adjusts work procedures to meet production schedules and implements changes in working conditions and use of equipment to increase efficiency of work crew. Plans, budgets and schedule facilities modification including cost estimates, bid sheets, layouts and contracts for construction.

Maintenance:

Conduct regular inspections, repairs, and testing of buildings and grounds, including HVAC, mechanical, electrical, and plumbing systems. Develop and implement preventative maintenance programs in compliance with health and safety regulations. Oversee procurement of equipment, supplies, and services necessary for building and grounds maintenance.

Custodial:

Oversee and, when necessary, perform custodial duties to ensure cleanliness and health standards in county facilities. Monitor and inventory cleaning supplies and maintenance items.

Budget:

Prepares and presents annual budget.

Election Support:

In coordination with Auditor, Commissioner of Elections and local municipalities, safely and securely deliver and pick-up more than 30 election cages to polling locations throughout Dubuque County. Following the completion of each election, ensure secure storage of election cages.

Minimum Education Qualifications

Education and/or Experience Requirements:

  • High school diploma or GED equivalency
  • Three to five years of experience in complex institutional heating, cooling, plumbing, electrical, surveillance, elevator, computer and fire alarm systems preferred and supervisory experience; or any equivalent of education and experience that provides the required knowledge, skills and abilities.

Licenses, Certifications, and Other Requirements:

  • Valid driver’s license.
  • Must reside within a 25 mile radius of the Dubuque County Courthouse.
  • Criminal History/DHS Registry check required.

Minimum Knowledge, Skills, and Abilities Qualifications

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

  • Complex institutional heating, cooling, plumbing, electrical systems, surveillance, elevator and fire alarm systems preventative maintenance and methods to repair these systems.
  • General carpentry skills, janitorial, housekeeping and grounds keeping procedures.
  • Blueprint Reading; specifications and standards.
  • Safety regulations and standards relating to facilities maintenance.
  • Principles and practices of public management, administration, and labor relations.
  • Be on call 24 hours a day to handle or consult on major maintenance problems.
  • Represent Dubuque County and perform duties in a professional, responsible, and trustworthy manner.
  • Establish, interpret, apply, and articulate departmental policies and procedures and collective bargaining agreements.
  • Be detail-oriented when working with documents and information.
  • Write reports, business correspondence and procedure manuals.
  • Organize and prioritize multiple responsibilities and competing priorities.
  • Communicate effectively, orally and in writing, to individuals and groups, in formal and non-formal situations.
  • Analyze and solve organizational and operational problems with a variety of concrete variables in situations where only limited standardization exists; develop timely and economical solutions accordingly.
  • Interpret a variety of instructions furnished in written, oral, diagram and schedule form.
  • Organize and present information and ideas clearly and concisely, in oral and written form.
  • Handle moderate to high levels of stress and meet deadlines appropriate to the position.
  • Have clarity of speech, hearing and writing which permits effective communication.

In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

  • Have sufficient vision which permits moderate to heavy production and review of a wide variety of materials both in electronic and hardcopy forms.
  • Have sufficient manual dexterity to make handwritten notations and which permits effective use of a keyboard and mouse.
  • Lift, carry, push, and pull up to 100 pounds.
  • Stand, sit, climb, balance, stoop, kneel, squat, bend, twist, reach and crawl.

Work Environment

  • Work is both indoors and outdoors. Work outdoors in different terrain and various weather conditions.
  • Work flexible schedules and additional time as needed.
  • Occasional risk of hazardous fumes/odors/toxic chemicals or bodily fluids/communicable diseases.

EOE / ADA Statement

Dubuque County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Dubuque County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

 

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

 

Human Resource Manager

Job description:

Job Summary:

The Human Resources Manager administers the recruitment, hiring, and on-boarding of all agency staff, in addition to managing the principal components of the agency’s employee benefit and leave (DL and FMLA) programs. The HR Manager is responsible for ensuring the agency is in full compliance of all DOL and EEOC employment laws. The successful Human Resources Manager will champion employee engagement programs to increase retention and morale.

Qualifications/Requirements:

  • BA/BS degree in human resources or a related field preferred with a minimum of two years relevant work experience; or a Master’s degree in human resources or a related field with a minimum of one year relevant work experience. Familiarity with union environments preferred.
  • PHR or SPHR preferred.
  • Understanding of the principles of human resources management.
  • Working knowledge of FMLA, ADA compliance.
  • Experience managing Worker’s Compensation and return to work procedures.
  • Must develop cooperative relationships with a variety of agency personnel, outside agency professionals, consumers, parents/guardians, and licensing and accreditation personnel.
  • Must be able to provide leadership through highly refined human relationship skills.
  • Ability to provide supported documentation (driver’s license and insurance) and drive an agency owned vehicle; or the ability to independently move from location to location between agency service sites.
  • The ability to work independently in a fast paced environment; strong interpersonal skills and excellent organizational skills.
  • Ability to clearly communicate both verbally and in writing.
  • Ability to use a computer.

Job Summary:

The Human Resources Manager administers the recruitment, hiring, and on-boarding of all agency staff, in addition to managing the principal components of the agency’s employee benefit and leave (DL and FMLA) programs. The HR Manager is responsible for ensuring the agency is in full compliance of all DOL and EEOC employment laws. The successful Human Resources Manager will champion employee engagement programs to increase retention and morale.

Primary Job Duties:

  • Oversees and administers the human resource-related activities of the agency including: recruitment; screening and interviewing prospective employees; completing new employee orientation; administering those aspects of the union/management contract that pertain to job postings, biddings, etc.; and maintaining personnel files.
  • In conjunction with the Financial Services Director, manages the principal components of the agency’s employee benefit program, including the health and life insurance. Oversees the agency’s workers’ compensation activities. Administers and tracks the activities associated with FMLA. Provides employees with timely notification and explanation of COBRA and other employee benefits.
  • Plans, organizes, and administers an active employee recruitment program. Identifies employee applicant resources. Develops community relationships that promote the visibility of the agency and enhance employee recruitment efforts. Investigates creative methods to attract personnel to the agency. Researches and recommends methods to retain employees. Facilitates implementation of various agency-approved incentive programs.
  • In conjunction with agency’s administrative team, develops, recommends, and updates the policies and procedures that guide the operations of the agency’s human resources department. Researches and interprets human resources policies. Communicates and provides training on policies/procedures pertaining to the workforce.
  • Ensures the agency is in full compliance with all federal, state, and local labor laws.
  • Guides the employee discipline process: provides counsel to employees; reviews written disciplinary reports; facilitates employee disciplinary meeting. Assists department directors in the investigation of grievous violations of agency work rules and policies.
  • Administers all aspects of the union/management contract pertinent to human resource activities. Participates in grievance resolution.
  • Oversees volunteer and internship-related policies and procedures. Processes intern/volunteer application, per policy. Ensures volunteer/intern assignments are directed to appropriate personnel.

Hours/Days of Work:

Office hours are usually 8:00 a.m. – 4:30 p.m. Monday through Friday, but may work occasional evenings or weekend hours.

Benefits

  • Health, Dental, and Vision plans
  • Employer sponsored life insurance
  • 401k with employer contribution and match
  • Paid Time Off
  • Accrued Disability Leave

Interested applicants please send cover letter with salary requirements and resume. www.arearesidentialcare.org/careers

Area Residential Care is an Equal Opportunity Employer

Agency Case Manager Full Time

Agency Case Manager

Are you a compassionate professional excited about supporting and advocating for adults with intellectual and developmental disabilities?

Your future starts here!

About the job: We are seeking an Agency Case Manager to coordinate service delivery for individuals served in the agency. You will act as the primary contact for the supported individuals, their families/guardians, other agency providers, and funding sources. The successful Agency Case Manager will provide high quality case coordination between day and residential programming, develop active treatment programs / supports to ensure that individuals served reach their personal goals and achieve outcomes, analyze and develop individual program plans, prepare professional reports, coordinate and facilitate program planning meetings, and regularly visit supported individuals in day programming and residential locations. A complete job description is available upon request from our Human Resources Dept.

Schedule: The primary office hours for this salaried position are Monday-Friday from 8:00 a.m.- 4:30 p.m. Some early mornings, evenings and weekends are necessary as well as being on call.

Salary: $41,645.06-$49,600.57

Benefits:

  • Benefits:
    • 401(k)
    • 401(k) matching
    • Health insurance
    • Vision insurance
    • Dental insurance
    • Life insurance paid by employer
    • Paid time off
    • Referral program
    • Retirement plan
    • Employee assistance program

Required qualifications:

  • Bachelors degree in social work, special education, psychology, human services or a related field
  • 1-2 years relevant experience required
  • Behavioral experience preferred.
  • Must be able to promote, escort or physically restraint as needed.
  • Must be able to lift 20 lbs. regularly and up to 50 lbs occasionally
  • Excellent verbal and written communication skills.
  • Strong computer skills
  • Must possess a valid driver’s license and provide proof of insurance.
  • Some travel is required

The successful candidate is required to successfully pass a background check and complete a pre-employment physical and drug screen as a condition of employment.

Why Area Residential Care?We are a private non-profit organization dedicated to ensuring that every individual has the opportunity to live, work, and participate in a supportive and accessible community. Join a team of employees that are passionate about the work we do and the individuals we support! We offer a range of benefits including health and dental insurance, life insurance, retirement savings plans, vision coverage, and paid time off.

Area Residential Care provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, familial status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

 

Location: 3355 Kennedy Circle, Dubuque, IA 52002.

Residential Supervisor

Job description

Do you enjoy leading others and building collaborative relationships? Area Residential Care is seeking a Residential Supervisor for two of our Residential Services group homes. In this role you will support adults with intellectual disabilities and build relationships with agency staff, outside professionals, and parents/guardians.

Our Supervisors are responsible for managing all components of service delivery. The Residential Supervisor will float between two of our residential locations to facilitate best practices in all levels of service delivery; ensure staff follow approved active treatment, program, and activity plans; and promote adherence to agency policies and procedures. The Supervisor will regularly monitor programs and collaborate to identify growth opportunities. The Supervisor will also assist with setting up on the job training and has to provide feedback to others working.

Job Type: Full-time Generally 11 am-7 pm Monday through Friday with shared on-call responsibilities.

Wage range: $19.30-$23.11

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance paid by employer
  • Paid time off
  • Referral program
  • Retirement plan
  • Employee assistance program

Required qualifications:

Minimum

  • Education: High school diploma or HSED (GED)
  • Skills, Experience: 1 year of supervisory experience required.
  • Must have strong computer skills, including experience with Microsoft Office.
  • Excellent verbal and written communication skills required. Must demonstrate an understanding of basic budgetary information.
  • Valid driver’ license and driving record that meets agency authorized driver criteria.
  • Must be able to lift 20 lbs. regularly, up to 50 lbs. on occasion.

Preferred

Education: AA or BA in Human Services, Management, or Education-related field.

Why Area Residential Care? We are a private non-profit organization dedicated to ensuring that every individual has the opportunity to live, work, and participate in a supportive and accessible community. Join a team of employees that are passionate about the work we do and the individuals we support! We offer a range of benefits including health and dental insurance, life insurance, retirement savings plans, vision coverage, and paid time off.

Area Residential Care provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, familial status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Part-time Teller

Part-time Teller
We currently have a Part-time Teller position open for immediate placement. Approximately 25 hours per week. The part-time shift will be Monday through Friday from 12:00 pm to 5:00 pm (some flexibility in hours may be required from time to time).

Primary responsibilities of this position include:
  • Accurately and timely input of data into the core processing system to include proper identification and verification
  • Assist customers with enrollment processes for digital banking services including online banking, e-statements and mobile banking
  • Operate a teller drawer and facilitate transactions such as deposits, withdraws, wire transfers, check orders, change orders, night drops, mail transactions, issue negotiable instruments, and other ancillary products
  • Provide phone support by answering incoming phone calls providing resolution to the caller’s question, concern or needs and customer retention focus
  • Answer general questions, provide product and service information and complete customer maintenance requests
  • Resolution support of errors, disputes, fraud and debit card and digital banking issues
  • Process transfer requests, check orders and bank mail
  • General branch operations including but not limited to greeting and directing customers and maintaining the lobby area
We’re looking for individuals who possess the following skills:
  • Excellent customer service and communication with new and existing clients
  • Able to operate an on-line teller terminal and cash handling experience
  • Detail oriented and organized
  • Behave in a positive manner towards customers and co-workers
  • Demonstrate professionalism through personal appearance, grammar, personal work area, punctuality, organization and ethical behavior
  • Support the bank’s vision, goals and core values while maintaining a focus on the community
We offer competitive salary and benefits package:
  • This position starts at $18.00 per hour
  • Dental Insurance (Employee Only option)
  • 401k Plan with an employer match
  • Employee Stock Ownership Plan (ESOP)
  • Bank-paid Life & AD&D Insurance
  • 15 vacation days (prorated)
  • 11 paid Federal holidays
  • Section 125 Medical Flex/Dependent Care Reimbursement program
  • Casual “dress for your day” dress code
  • Gym membership reimbursement plan

Cashier/Kitchen Help-Lamont

Now Hiring: Cashiers & Kitchen Helpers!
Location: Lamont, IA
Wage: $14-$15 | Multiple Shifts Available 
Schedule Varies | Must be able to work some weekends. 
 
Are you a people person who loves a fast-paced environment, snacks, and a little bit of everything? Join our awesome team at your local convenience store and gas station where no two days are the same! 
 
What You’ll Do (AKA Your Superpowers):
  • Work the register like a pro and make our customers smile
  • Help close the store with style and security
  • Restock shelves with all the goodies our customers love
  • Deliver top-notch customer service (bonus points for knowing a regular’s favorite snack!)
  • Whip up tasty bites in our kitchen area—yes, you’ll get to smell delicious food all day
Why You’ll Love It Here:
  • Flexible hours to fit your life
  • Great starting pay
  • A team that feels more like family
  • Never a dull moment
Whether you're looking to earn some extra cash or want a part-time gig where you’ll never be bored, this could be your perfect fit.
Apply today and let’s make convenience fun again!
 
If interested in this position, call the Manchester office at 563.927.2585 or email manchester@careerpros.com
Sedona Staffing is an Equal Opportunity Employer.