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Tumbler Operator

TUMBLER OPERATOR

WAGE: $20.30/HOUR

LOCATION: DUBUQUE, IA

 

Job Summary

The Tumbler Operator is responsible for operating tumbling machines and related finishing equipment to clean, deburr, polish, or smooth metal stampings produced at our facility. The role requires turning out parts that meet quality specifications, maintaining safe and clean work areas, and supporting efficient production flow.

Key Responsibilities

  • Load metal stampings or parts into tumbling machines according to production orders and set-up instructions.

  • Monitor tumbling operations: ensure correct media, cycle times, machine settings, and part flow.

  • Unload finished parts and perform visual inspections for quality (e.g., surface finish, burr removal, cleanliness).

  • Reject or flag any parts that do not meet appearance or quality standards; communicate issues to quality/inspection team.

  • Record production counts, machine cycle times, defects and downtime.

  • Perform routine cleaning, maintenance and housekeeping of tumbling equipment and surrounding area (e.g., remove media, clean machine drums, inspect for wear).

  • Adhere to all safety protocols, including use of personal protective equipment (PPE), machine guards, lock-out/tag-out when necessary, and follow company safety procedures.

  • Assist with set-ups, changeovers and machine adjustments when needed (e.g., adjusting media types, machine speed, or part orientation).

  • Support continuous improvement initiatives: suggest process improvements, assist with problem solving when tumbling issues occur (e.g., unusual wear, media contamination, machine jams).

  • Help maintain inventory of tumbling media and supplies, and alert supervisor when stock is low.

  • Cooperate with team members, maintenance staff, quality department, and production leads to maintain production goals and shift schedules.

Qualifications & Skills

  • High School Diploma or GED preferred.

  • Previous manufacturing or machine‐operating experience is a plus (especially in finishing / tumbling, metal fabrication or stamping).

  • Mechanical aptitude: ability to understand machine operations, follow set‐up instructions, perform minor adjustments and basic maintenance.

  • Strong attention to detail with an ability to visually inspect parts for finish/quality.

  • Good communication skills and ability to work in a team environment.

  • Able to follow written and verbal instructions, read job orders, basic math skills (e.g., count parts, calculate yields).

  • Good physical stamina: able to stand for long periods, lift up to ~50 lbs occasionally, bend, stoop, and move around production floor.

  • Flexible to work mandatory overtime and potentially different shifts as production requires.

  • Commitment to safety and quality standards.


 

 

Please email resume to nikki@careerpros.com

 

Sedona Staffing Services is an Equal Opportunity Employer

General Laborer – Day Shift

Assists in general tasks to support the needs of producing and packaging products according to company and governmental standards. 

ESSENTIAL POSITION RESPONSIBILITIES 

This is a general laborer position. This position will perform task that may include but are not limited to the following: packing product, stacking and unstacking product to meet customers’ orders, sorting  finished goods, document damaged goods, verifying packaging code and UPC to match planned product,  general cleaning and sanitation of facility and surrounding grounds, and other task as assigned by management.  

Participates as a member of the Team. Participates in ongoing development, communication and  implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.  Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization. 

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established  operating systems (e.g. quality, security, office environment, company policies); understands the  responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. 

Performs other duties as necessary in support of business objectives: This position description is  intended to guide the activities of the Sorter and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position. 

Physical Activities: Must be able to lift, push, pull, and carry up to 30 lbs. Standing on feet for the entire shift. Must be able to work in extreme hot/cold, wet/dry environments. 

Personal Protective Equipment (PPE): Steel toed shoes, Ear Plugs, Hair Net. Safety Vest and hard hat where required. 

Travel: N/A 

Technical Experience: N/A

Preferred Industry Experience: Background in manufacturing. 

Minimum Education: N/A 

Preferred Education: N/A 

Plant Nurse (Nights)

Provide support to employees in the facility by administering First Aid, processing medical paperwork, conducting physical exams and urine tests for substance abuse testing, dispensing over the counter medication, and following worker’s compensation procedures.

Provide Nursing Care & Activities. Uses First Aid equipment for employee health checks. Provides minor nursing needs to employees on a walk-in-basis. Performs emergency first aid to all employees who require it. Conducts all necessary drug screens on current employees. Conducts COVID testing as necessary. Will be available by phone as a back up for the Nurse Supervisor. Will report to the plant for injuries or as needs arise.

Reporting & Processes. Processes paperwork for OSHA to meet Federal guidelines. Processes and files insurance claims for the facility. Communicates with all management personnel routinely. Completes incident reports and investigations as necessary. Assists with New Employee Orientation as needed. Assists with case management tasks related to worker’s compensation claims (attending appointments, contacting Sedgwick, sending/receiving documents related to claim, etc.) Attends meetings in the Nurse Supervisor’s absence and is prepared to present information if necessary. Obtain certification and teach CPR/First aid courses. Update internal incident record as well as OSHA logs as necessary. Delegates authorized medical tasks via state Nurse Practice Act in accordance with necessity.

Communication & Relationships. Communicates effectively at all levels from employees to management to physicians, both written and verbal. Communicates with doctors and hospitals regarding medical/worker’s compensation claims.

Participates as a member of the Team. Participates in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g., quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the person in this position and is not intended to limit the thinking and creativity of the person as to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Enters and locates information on a computer. Visually verifies information, often in small print.  Communicates with Customers, Vendors, or Employees via telephone, in person, and/or electronic mail. May present information to small or large groups. Must be able to work in various temperatures. Move about in a manufacturing environment and surrounding property.

Personal Protective Equipment (PPE): As required by visiting facility.

Travel: Travels domestically to and from multiple facilities or work-sites.

Technical Experience: First aid, CPR and ability to operate blood pressure equipment. MS Word and Excel experience necessary.

Industry Experience: Preference for poultry or food processing organization.

Minimum Education: Must have a current Registered Nurse (RN) in practicing state and current CPR certification. Preferred compact licensure.

Preferred Education: Bachelor’s Degree in nursing-related field.

#ZR1

Kitchen Operator – Days

ESSENTIAL POSITION RESPONSIBILITIES

 Follow the order of the schedule and call for batches from the meat room, as required.

 Weigh all ingredients and record weight before batching.

 Record lot numbers and supplier for each ingredient used.

 Kitchen operator is a final check for Q.C and supervisor- must notify Q.C and supervisor of anything unusual; i.e. batch too thick, too thin, off-color, off odor.

 Follow formula guidelines, which are listed, on each batch sheet.

 Record batching information for each batch made on formula kitchen sheets. These include gravy weight, water level, water temp, tri-blender R.P.M.’s final batch weight, fill temps and additives.

 Clean and sanitize entire kitchen during can size changeovers or when notified by Supervisor.

 Follow rinse procedures for cleaning the emulsifier and tanks 1, 2, & 3.

 Regulate the dropping temperature, as required. Follow batch sheet guidelines or Supervisor instructions.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the kitchen operator and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Ability to lift up to 50 lbs, must be able to stand on feet for the entire shift.

 Personal Protective Equipment (PPE): Safety Glasses, Rubber Gloves, Rubber boots, Safety boots, Rubber Apron, Hearing Protection

 Travel: No travel.

 Technical Experience: NA

 Industry Experience: Background in manufacturing.

 Minimum Education: High School Diploma or equivalent. Must have basic math skills. Must be able to read, write and understand English.

 

Simo Kitchen – Day Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Follow the order of the schedule and call for batches from the meat room, as required.

 Weigh all ingredients and record weight before batching.

 Record lot numbers and supplier for each ingredient used.

 Kitchen operator is a final check for Q.C and supervisor- must notify Q.C and supervisor of anything unusual; i.e. batch too thick, too thin, off-color, off odor.

 Follow formula guidelines, which are listed, on each batch sheet.

 Record batching information for each batch made on formula kitchen sheets. These include gravy weight, water level, water temp, tri-blender R.P.M.’s final batch weight, fill temps and additives.

 Clean and sanitize entire kitchen during can size changeovers or when notified by Supervisor.

 Follow rinse procedures for cleaning the emulsifier and tanks 1, 2, & 3.

 Regulate the dropping temperature, as required. Follow batch sheet guidelines or Supervisor instructions.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Simo Kitchen and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 A worker shall work in compliance with the provisions of this Act and the regulations; Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn; Report to his or her employer or supervisor the absence of or defect in any equipment or protective device of which the worker is aware and which may endanger himself, herself or another worker; and report to his or her employer or supervisor any contravention of this Act or the regulations or the existence of any hazard of which he or she knows.

No worker shall remove or make ineffective any protective device required by the regulations or by his or her employer, without providing an adequate temporary device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; Use or operate any equipment, machine, device or thing or work in a manner that may endanger himself, herself or any other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

 Physical Activities: Ability to lift up to 50 lbs, must be able to stand on feet for the entire shift.

 Personal Protective Equipment (PPE): Hearing protection, safety shoes, gloves, safety glasses.

 Travel: No travel.

 Technical Experience: NA

 Industry Experience: Background in manufacturing.

 Minimum Education: High School Diploma or equivalent. Must have basic math skills

 

General Laborer – Night Shift

Assists in general tasks to support the needs of producing and packaging products according to company and governmental standards. 

ESSENTIAL POSITION RESPONSIBILITIES 

This is a general laborer position. This position will perform task that may include but are not limited to the following: packing product, stacking and unstacking product to meet customers’ orders, sorting  finished goods, document damaged goods, verifying packaging code and UPC to match planned product,  general cleaning and sanitation of facility and surrounding grounds, and other task as assigned by management.  

Participates as a member of the Team. Participates in ongoing development, communication and  implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.  Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization. 

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established  operating systems (e.g. quality, security, office environment, company policies); understands the  responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. 

Performs other duties as necessary in support of business objectives: This position description is  intended to guide the activities of the Sorter and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position. 

Physical Activities: Must be able to lift, push, pull, and carry up to 30 lbs. Standing on feet for the entire shift. Must be able to work in extreme hot/cold, wet/dry environments. 

Personal Protective Equipment (PPE): Steel toed shoes, Ear Plugs, Hair Net. Safety Vest and hard hat where required. 

Travel: N/A 

Technical Experience: N/A

Preferred Industry Experience: Background in manufacturing. 

Minimum Education: N/A 

Preferred Education: N/A 

Janitor – Night Shift

To maintain the facility and grounds in a manner consistent with the requirements of the complex facility manager while meeting all local, state or federal requirements.

ESSENTIAL POSITION RESPONSIBILITIES

Ensure cleanliness of offices and production areas: Maintains a clean work area following master sanitation schedule to ensure requirements are met in all offices, bathrooms, and break-rooms. Meeting timelines and completing daily reports to verify completion.

Manage chemicals and cleaning supplies inventory: Monitor usage and cleaning supplies, while effectively communicating levels to manager to ensure no shortages. Read and understand safety labels and preventative practices as well as precautions against, or adequate control of, exposure to hazardous substances by following all established safety procedures including but not limited to Blood Borne Pathogens (BBP) guidelines to reduce manual handling risks.

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Janitor and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Must be able to walk, stoop, sit, squat, climb ladders and stairs as well as lift and carry objects up to 75 lbs. in weight, lifting from floor to crown multiple times daily, perform simple grasping and fine finger manipulation of small objects, work comfortably in confined spaces. Must be able to work on feet for the entire shift.  

Personal Protective Equipment (PPE): Will use appropriate footwear, hearing protection, hair net, safety glasses, dust mask and any other protective equipment required or needed.

Travel: None.

Technical Experience: N/A

Industry Experience: N/A

Minimum Education: Must be able to read, write and understand English. 

Preferred Education: N/A

Competencies: Communication skills & decision quality – Must have the ability to make good decisions and communicate effectively with others and leadership team.

Kitchen Operator – Night Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Follow the order of the schedule and call for batches from the meat room, as required.

 Weigh all ingredients and record weight before batching.

 Record lot numbers and supplier for each ingredient used.

 Kitchen operator is a final check for Q.C and supervisor- must notify Q.C and supervisor of anything unusual; i.e. batch too thick, too thin, off-color, off odor.

 Follow formula guidelines, which are listed, on each batch sheet.

 Record batching information for each batch made on formula kitchen sheets. These include gravy weight, water level, water temp, tri-blender R.P.M.’s final batch weight, fill temps and additives.

 Clean and sanitize entire kitchen during can size changeovers or when notified by Supervisor.

 Follow rinse procedures for cleaning the emulsifier and tanks 1, 2, & 3.

 Regulate the dropping temperature, as required. Follow batch sheet guidelines or Supervisor instructions.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the kitchen operator and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Ability to lift up to 50 lbs, must be able to stand on feet for the entire shift.

 Personal Protective Equipment (PPE): Safety Glasses, Rubber Gloves, Rubber boots, Safety boots, Rubber Apron, Hearing Protection

 Travel: No travel.

 Technical Experience: NA

 Industry Experience: Background in manufacturing.

 Minimum Education: High School Diploma or equivalent. Must have basic math skills. Must be able to read, write and understand English.

 

Manifestor – Night Shift

PURPOSE OF THE POSITION The Manifestor keeps track of all incoming and outgoing products and assists in all related functions in record keeping requirements and inventory.

ESSENTIAL POSITION RESPONSIBILITIES

Scans pallets to accurately capture proper case count, weights and dates.

Documents numbers and codes per pallet. Creates label for pallet.

Ensures all paperwork is completed in accordance with established time frames or record keeping requirements.

Verifies pallets and labels are correct and sent to the right destination.

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Manifestor and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Be able to efficiently work in a plant environment. Regularly required to stand, reach and move about the facility. Light to moderate physical effort required. Walking; bending – twisting at the neck – waist; light lifting/carrying. Frequent sitting; standing; simple grasping; fine manipulation/feeling; reaching at shoulder level; repetitive motion of the shoulders and arms. Constant repetitive motion of the hands; talking; use of vision and hearing. Will work on feet for entire shift in a cold, hot, noisy environment. Stooping, bending, climbing, twisting, stretching, pushing, pulling and lifting up to 50 pounds

Personal Protective Equipment (PPE): Std waterproof gloves, hearing protection, chemical resistant apron – gloves, face shield, reinforced toed footwear

Travel: NA

Technical Experience: Preferred experience in shipping and receiving, working with large moving equipment.

Industry Experience: Preference for poultry or food processing organization.

Minimum Education: Have the ability to read and understand training material and policies. Able to read, write and communicate in English. Basic math skills. Shipping Manifestors may be required to obtain and maintain a palletjack and forklift license.

Preferred Education: High school diploma/GED; or one to three months related experience or training. Good command of the English language, both written and spoken.

Advocacy Coordination Team Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Advocacy Coordination Team Specialist

PRIMARY PURPOSE: Actively researches, resolves, and administers escalated inquires for all lines of business, including but not limited to Family Medical Leave (FMLA), complex paid and unpaid state, military, and company-specific leaves, accommodations, disability and statutory claims. Provides excellent customer service displaying care and empathy to callers regarding claims and executes technical and jurisdictional requirements for accurate claims processing, benefit review and interpretation of regulations, financial payment processing, and error correction of complex or high exposure claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Makes independent claim determinations, based on the information received, to approve complex claims or make a recommendation to team lead to deny claims based on the requirements.
  • Analyzes and authorizes leave, accommodation, disability, and statutory claims and determines benefits due pursuant to client plans, and state and federal regulations.
  • Enters and adjusts payments and evaluates file interface to support payment research and resolution.
  • Communicates clearly and professionally with claimant and client on all aspects of the claims process including claim approval, decision authority level to move the call forward, and issue resolution by phone, written correspondence and/or claims system.
  • Facilitates claim resolution and handles escalated calls with claimant, human resources managers, treating physician’s office, client, or others with a goal of one-call resolution.
  • Ensures claims files are coded correctly and that adequate documentation is in the claim.
  • Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan and takes all necessary action to manage claims process to completion. 
  • Informs claimants and client of documentation required to process claims, required timeframes, payment information and claims status. 
  • Determines benefits due, makes timely and accurate claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
  • Maintains professional client relationships and adheres to client specific requirements such as service level expectations, regulatory requirements, and reporting.
  • Meets the organization’s quality program(s) minimum requirements.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor's degree from an accredited college or university preferred.

Experience
Three (3) years of related experience or equivalent combination of experience and education required to include two (2) years of disability claims experience. Experience with SMART, SIR, GAIN, or other HR systems preferred. Experience with TAMS, Juris, viaOne express, and mySedgwick preferred for internal candidates.

Skills & Knowledge

  • Knowledge of ERISA regulations, state and federal FMLA, ADAAA, Social Security application procedures, required offsets and deductions, and disability procedures
  • Working knowledge of medical terminology and duration management
  • Proficient computer skills including working knowledge of Microsoft Office
  • Exemplary call handling and de-escalation skills
  • Excellent interpersonal communication skills, oral and written
  • Analytical, interpretive, and critical thinking skills
  • Effective decision-making
  • Ability to manage ambiguity
  • Strong organizational and multitasking skills
  • Ability to exercise judgement autonomously within established procedures
  • Ability to work in a team environment
  • Ability to meet or exceed performance competencies as required by program

WORK ENVIRONMENT
Required to adhere to a set schedule with established break times. When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.