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Forklift Operator – Day Shift

To transfer products using an industrial forklift, hand lift or pallet jack in a manner which complies with safety procedures, company and USDA requirements.

ESSENTIAL POSITION RESPONSIBILITIES  

Stores and moves product using an industrial forklift, hand lift or pallet jack. Operates an electronic or hand operated pallet jack between departments, buildings, and grounds. Collects and delivers a wide variety of materials while adhering to established safety procedures. 

Delivers materials to work areas as directed from production supervisor, stacks materials in storage areas and loads/unloads shipments in trailer. Ensures product or equipment being moved is undamaged and handled in a safe manner. 

Performs routine servicing of equipment such as changing batteries, charging batteries, and checks tires. Responsible for identifying any mechanical problems or damage with the pallet jack and ensure the problems are reported to the supervisor for further inspection and repair.  

Detects and reports defective materials or questionable conditions to the department supervisor.  Maintains the work area and equipment in a clean orderly condition and follows prescribed safety regulations.

Performs visual safety inspection of machine before operation.

Loads and unloads trucks, stacking and consolidating partial pallets.

Assists with inventory, correctly recording numbers and codes.

Keeps dock area clear and organized to ensure efficient work flow.

Completes and delivers daily and weekly reports to the floor supervisor.  

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Forklift/Pallet Jack Operator and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Must be able to move or lift up to 50 pounds of supplies anywhere from floor to shoulder level. 

Personal Protective Equipment (PPE): Std waterproof gloves, hearing protection, chemical resistant apron & gloves, face shield, reinforced toe footwear.

Travel: N/A

Technical Experience: Must be able to obtain and maintain forklift license and pallet jack license.

Industry Experience: Preference of poultry or food processing organization.

Minimum Education: N/A

Preferred Education: High School Diploma or GED.

Advocacy Coordination Team Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Advocacy Coordination Team Specialist

PRIMARY PURPOSE:  Actively researches, resolves, and administers escalated inquires for all lines of business, including but not limited to Family Medical Leave (FMLA), complex paid and unpaid state, military, and company-specific leaves, accommodations, disability and statutory claims. Provides excellent customer service displaying care and empathy to callers regarding claims and executes technical and jurisdictional requirements for accurate claims processing, benefit review and interpretation of regulations, financial payment processing, and error correction of complex or high exposure claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Makes independent claim determinations, based on the information received, to approve complex claims or make a recommendation to team lead to deny claims based on the requirements.
  • Analyzes and authorizes leave, accommodation, disability, and statutory claims and determines benefits due pursuant to client plans, and state and federal regulations.
  • Enters and adjusts payments and evaluates file interface to support payment research and resolution.
  • Communicates clearly and professionally with claimant and client on all aspects of the claims process including claim approval, decision authority level to move the call forward, and issue resolution by phone, written correspondence and/or claims system.
  • Facilitates claim resolution and handles escalated calls with claimant, human resources managers, treating physician’s office, client, or others with a goal of one-call resolution.
  • Ensures claims files are coded correctly and that adequate documentation is in the claim.
  • Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan and takes all necessary action to manage claims process to completion. 
  • Informs claimants and client of documentation required to process claims, required timeframes, payment information and claims status. 
  • Determines benefits due, makes timely and accurate claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
  • Maintains professional client relationships and adheres to client specific requirements such as service level expectations, regulatory requirements, and reporting.
  • Meets the organization’s quality program(s) minimum requirements.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.  Bachelor's degree from an accredited college or university preferred.

Experience
Three (3) years of related experience or equivalent combination of experience and education required to include two (2) years of disability claims experience. Experience with SMART, SIR, GAIN, or other HR systems preferred. Experience with TAMS, Juris, viaOne express, and mySedgwick preferred for internal candidates. 

Skills & Knowledge

  • Knowledge of ERISA regulations, state and federal FMLA, ADAAA, Social Security application procedures, required offsets and deductions, and disability procedures
  • Working knowledge of medical terminology and duration management
  • Proficient computer skills including working knowledge of Microsoft Office
  • Exemplary call handling and de-escalation skills
  • Excellent interpersonal communication skills, oral and written
  • Analytical, interpretive, and critical thinking skills
  • Effective decision-making
  • Ability to manage ambiguity
  • Strong organizational and multitasking skills
  • Ability to exercise judgement autonomously within established procedures
  • Ability to work in a team environment
  • Ability to meet or exceed performance competencies as required by program

WORK ENVIRONMENT
Required to adhere to a set schedule with established break times. When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual:  Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Gravy Maker – Day Shift

PURPOSE OF THE POSITION Prepare batches of gravy dry mixes, and/or super-micros for the kitchen per the approved formulas for the production run.

ESSENTIAL POSITION RESPONSIBILITIES Read and accurately interpret batching sheets and other production documents to determine the order and quantity of ingredients. Batching sheets will also contain references to super-micros that are pre-weighed by Quality Assurance personnel. These must be added to complete batching requirements.

Stage ingredients to be batched.

Clean totes to contain the batches.

Write accurately to record production-related data including but not limited to recording lot numbers and supplier for each ingredient on batch sheets, recording batching date code on gravy tags, recording plan # for which gravy is intended.

Ensure each ingredient bag is inspected as it is being dumped checking for the condition of the bag, foreign material, grain lumps, off-color, off odor, infestation, or expired materials

Perform batching, weighing each ingredient per gravy card into a tote, labeling tote, and staging tote.

Ensure gravies are batched 10–12 hours ahead according to the production schedule

The operator will need to physically move bags of ingredients and totes weighing up to 50 lbs.

Conduct general cleaning of the area including maintenance of gravy room, filtration system and dry ingredient area in a clean and orderly fashion. All totes shall be vacuumed or wiped clean prior to batching gravies. Cover unused ingredients to prevent contamination and tape opened bags shut, dating and initialing each one.

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Gravy Maker and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

Physical Activities: Ability to lift up to 50 lbs and stand on feet for entire shift.

Personal Protective Equipment (PPE): Steel-toed shoes, Ear Plugs, Hair Net, Safety glasses, face mask

Travel: N/A.

Technical Experience: Machine Operation preferred.

Industry Experience: Manufacturing or warehouse.

Minimum Education: High School Diploma or equivalent. Must be able to read, write and understand English.

Preferred Education: N/A.

IT Operations Analyst I

We’re looking for a detail-oriented and eager-to-learn Operations Analyst I to provide front-line support for our LuminX and Ebix Enterprise platforms. This entry-level role is essential to maintaining the accuracy and efficiency of our insurance claims processing, billing, and eligibility systems. You’ll collaborate with internal teams and vendors to troubleshoot issues, manage user access, and support system workflows — building foundational expertise in our core platforms.

This is a great opportunity for someone with a background in help desk support, insurance operations, or healthcare billing who enjoys solving problems, learning new technologies, and growing into a systems expert.

Key Responsibilities

  • Serve as the first point of contact for system-related support through the help desk portal.
  • Troubleshoot user issues, document resolutions, and escalate complex problems.
  • Manage user setup, access permissions, and security updates.
  • Learn and support core systems including LuminX and Ebix Enterprise.
  • Assist with EDI transactions (claims, enrollment, remittance) and system workflows.
  • Support routine data maintenance (e.g., adding groups, plans, members).
  • Collaborate with vendors and internal stakeholders to ensure smooth operations.
  • Contribute to documentation, training materials, and internal knowledge sharing.
  • Participate in training and development to grow technical and operational skills.

Qualifications

  • 1+ years in help desk support, IT operations, or insurance administration preferred.
  • Strong technical aptitude, excellent communication, documentation, and customer service skills.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).
  • Attention to detail and ability to manage multiple priorities.
  • Curious, collaborative, and motivated to grow into a subject matter expert.

Nice to Have

  • Experience with LuminX, Ebix Enterprise, or similar claims platforms; exposure to SQL, .NET, C#, or Power BI; certifications such as CompTIA+, MCSA, or ITIL.
  • Familiarity with insurance claims processing, billing/coding, EDI transactions, and healthcare systems is helpful.

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. 

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Assistant Store Manager/Bench Manager

Assistant Store Manager / Bench Manager

Employment Type: Full Time 

Supervisor: Store Manager

Location: Must be willing to relocate

Job Description

To assist the store manager in operating a store that stresses the importance of customer service, maintains associate morale, provides training, and maximizes sales and profits.

Qualifications

  • Bachelor’s degree in business related field preferred
  • Minimum 2 years of retail or managerial experience
  • Satisfactory completion of National Retail Hardware Association test within three months of starting
  • Valid driver’s license with clean driving record

Key Responsibilities

  • Interact, assist, and provide prompt attention to customers and associates throughout entire store
  • Assist store manager in maintaining and ensuring cleanliness and appearance of the store 
  • May be required to perform tasks normally required of associates in every classification including, but not limited to, driving forklift, load outs, changing tires, and running cash registers
  • Perform daily walking tour of store to ensure all areas meet company standards and to assign duties
  • Produce timely results in areas not meeting company standards, and follow through on priorities 
  • Observe needs of customers through merchandising, stock levels, prompt service, refunds and sales
  • Aid in maintaining all aspects of merchandising including but not limited to endcaps, displays, signing, facing, and cross merchandising
  • Provide training for associates as needed and help maintain a knowledgeable associate base
  • Aid in the supervision of all store personnel and notify manager of problems arising in the day-to-day operation of the store
  • Assist manager in maintaining proper staffing needs, follow hiring procedures, and maintain consistent disciplinary action as directed by manager
  • Play a role in Ad Set and maintenance
  • Learn manager responsibilities, such as operations, scheduling, training, personnel issues, etc.
  • Responsible for inventory and order verification, and overseeing bank deposits when manager is not available 
  • Perform various administration functions and open and close the store as needed
  • Be involved in the community in which the store serves and encourage others to get involved in non-profit organizations
  • Other duties as requested by management

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheet analysis
  • Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
  • Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
  • Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to perform forecasting, marketing, and analysis
  • Ability to write routine reports, correspondence and speak effectively before individuals or groups
  • Ability to calculate figures and amounts such as discounts, percentages, and volume
  • Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records.  
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
  • Ability to work well under pressure with attention to detail and flexible in attending to new priorities as they arise
  • Good decision-making and problem-solving skills and ability to make realistic and rational decisions based on logical assumptions and relevant facts
  • Some knowledge in construction, maintenance, electrical, repair, plumbing, forklift and pallet jack operations is helpful but not required
  • Ability to assign and evaluate work, coach, mentor, delegate, do planning, recordkeeping, reporting, supervising, and training
  • Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

Benefits

Part-Time and Full-Time Eligible:

  • Competitive match on 401K
  • PTO
  • Holidays
  • Birthday-off with pay
  • Associate discount and many other benefits

Full-Time Also Eligible:

  • Health insurance
  • Dental insurance
  • Vision insurance 
  • Flexible spending accounts
  • Short-term and long-term disability

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Associate Dean of Research (Staff)

The University of Dubuque is a growing faith-based University that is seeking an Associate Dean of Research for the John and Alice Butler College of Osteopathic Medicine.  The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

Position Summary:

The Associate Dean of Research serves as the chief advocate and strategist for research development within the John and Alice Butler College of Osteopathic Medicine (proposed, applicant seeking accreditation). Reporting to the Dean, this position provides leadership in building an integrated, mission-aligned research enterprise that reflects the University’s commitment to innovation, compassion, and service to rural and underserved communities. The Associate Dean will design and implement the infrastructure to support basic, translational, clinical, and educational research across all departments, while fostering collaboration with community partners, regional health systems, and other colleges of the University.

Primary Responsibilities:

  • Develop and execute a comprehensive research strategic plan consistent with the COM’s academic and service missions
  • Establish policies, procedures, and metrics for research productivity, compliance, and responsible conduct of research
  • Champion the integration of research and scholarship throughout the osteopathic curriculum
  • Represent the COM in university-wide research planning and in external collaborations and consortia
  • Mentor faculty and learners in research design, funding strategies, and publication
  • Lead initiatives that promote interdisciplinary and interprofessional collaboration, including partnerships with local health providers, rural clinics, and public-health agencies
  • Develop research mentoring programs for students and residents to enhance scholarly output and professional growth
  • Oversee research compliance
  • Direct or supervise staff supporting pre- and post-award activities, data management, and reporting
  • Promote ethical conduct of research and stewardship of funds
  • Identify and pursue extramural funding opportunities
  • Foster relationships with granting agencies, community partners, and philanthropic organizations
  • Coordinate internal seed-grant programs and research symposia that elevate faculty and student visibility
  • Support research that connects osteopathic principles with biomedical innovation, simulation science, and health-systems improvement
  • Encourage applied research addressing rural health, preventive care, population health, and healthcare delivery equity
  • Promote the use of emerging technologies (AI, data analytics, and digital health tools) to advance discovery and educational research
  • Perform other duties as assigned in support of the University’s Mission

Skills and Abilities:

  • Advanced skills in written and oral communication
  • Adherence to the highest standards of personal integrity
  • Desire to innovate and continuously improve

Qualifications:

  • Doctorate Degree Required
  • Record of research productivity and extramural funding sufficient for appointment at the Associate or Full Professor rank required
  • Demonstrate experience in research administration or academic leadership required
  • Strong understanding of federal funding mechanisms, compliance standards, and responsible conduct of research required
  • Commitment to the mission of osteopathic medical education and to service for rural and underserved communities required
  • Experience building a research enterprise in a medical school strongly preferred
  • Success in mentoring faculty and students in scholarly activity strongly preferred
  • Familiarity with simulation-based or educational research preferred
  • Collaborative leadership style and the ability to inspire innovation across disciplines required

To apply with a growing faith-based University for the Associate Dean of Research for the John and Alice Butler College of Osteopathic Medicine position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/

Orientation Specialist

Are you passionate about creating a smooth and successful start for professional drivers? Join our team as an Orientation Specialist, where you’ll play a key role in ensuring drivers are well-prepared, vehicles are road-ready, and our terminal operations run efficiently. This role blends hands-on training, safety coordination, and cross-functional teamwork to deliver an exceptional onboarding experience. 

Duties & Responsibilities

  • Lead Road & Skills Testing: Evaluate new drivers through comprehensive road and skills assessments to ensure readiness and safety.
  • Train on Tech Tools: Guide drivers through the use of Geotab devices and e-logs, making sure they’re confident and compliant.
  • Collaborate Across Teams: Partner with Orientation, Safety, Maintenance, Operations, and Recruiting to streamline processes and support driver success.
  • Inspect & Document Vehicles: Conduct thorough inspections of trucks being issued, ensuring accurate documentation and readiness.
  • Teach Equipment Use: Provide hands-on training for Reefer units, APU/EPU systems, and other essential equipment.
  • Support Terminal Operations: Assist the Orientation Manager and contribute to the smooth functioning of the terminal.
  • Adapt & Assist: Take on additional responsibilities as needed to support our drivers and team.

Talent Requirements: 

  • High school diploma or equivalent, paired with relevant professional experience.
  • Ability to process information with high levels of accuracy and energy.
  • Ability to multi-task and prioritize workload.
  • Computer proficiency and ability to navigate between multiple programs.
  • Demonstrates an “All In to Win” attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

Benefits

  • Opportunity to earn bonus incentives!
  • Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
  • 120 hours of PTO on your first day!
  • 401(k)

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Check us out!

Helpdesk Manager

Description

The Help Desk Manager is the primary contact for all interactions with the IT Department. Responsible for coordination, implementation, and management of overall Help Desk functions, including related supervisory responsibilities for managing support staff. In addition to oversight of Help Desk operation, responsible for mentoring and training staff, meeting deadlines, working with departmental heads or Elected Officials and identifying opportunities to create and communicate processes that improve user experience and measure performance.

Must have an incredibly wide grasp of technology to be able to translate problems from users into solutions. Delegating authority over reported problems that may have into the areas of expertise for the other positions in the department. Decision making authority over equipment to purchase, replace early if deemed needed and replace as part of rotation planning.

This position will work closely with the IT Operations Manager in a leadership position to learn, train, implement and reinforce the ITIL framework for the department. The position will be the reporting supervisor of any future helpdesk employees.

Job Duties

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.

Manage All Help Desk Responsibilities:

  • Take initial telephone or email inquiries and troubleshoot and manage standard hardware, software, or network problems
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine best solution based on the issue and details provided by customer
  • Direct unresolved issues to the next level of support personnel
  • Pass on any feedback or suggestions by customer to the appropriate team member
  • Deliver frontline technical support for staff and partners.
  • Foster positive end-user relationships and drive customer satisfaction.
  • Promote continuous improvement of Tier 1 support through building and implementing training programs for Tier 1 troubleshooting.
  • Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
  • Build processes and create efficiency for all Help Desk processes/
  • Analyze the business requirements of all departments to determine their technological needs
  • Successful delivery of services and projects supporting the business both on time and within budget through proactive team management and leadership.
  • Escalation and resolution of software issues
  • Escalation and resolution of third-party software/systems
  • Define team goals and lead staff to achieve desired results and while being accountable for team performance.
  • Define and implement processes and procedures for supporting all departments across the organization.
  • Collect feedback to determine patterns and issues such that they can be resolved
  • Develop and maintain Technical Support/knowledge base.
  • Independently resolve critical technical issues promptly, perform root cause analysis, document all issues, and implement steps for future mitigation.
  • Build and deploy workstation images and Autopilot/Intune configurations.
  • Administer Microsoft 365 mailbox, Teams, SharePoint.
  • Manage Intune/Endpoint Manager policies, device enrollment, and application deployment.
  • Maintain AD users, groups, and hybrid identity.
  • Lead OS and application patching cycles for County devices.

 

Employee Supervision:

  • Accomplish department objectives by supervising employee interns and monitoring their progress and performance.
  • Maintain departmental staffing by selecting, orienting, and training employees and developing personal growth opportunities.
  • Develop employee interns within their roles via coaching, counseling, and disciplining employees.
  • Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.
  • Conduct performance evaluations for all direct reports.
  • Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
  • Oversee and support a team of help desk professionals, ensuring timely and efficient problem resolution.
  • Maintain and update onboarding documentation and processes for new hires
  • Establish working schedules, manage time off to ensure appropriate coverage for operating workloads and task allocation.
  • Manage and mentor employees
  • Ensure Help Desk maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge

 

Oversee Assets Management and Inventory:

  • Manages hardware purchases for the department. This entails analysis of technology trends and recommendations for effective and economical solutions to IT needs. Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations or new systems and report to upper management.
  • Implement policy for rotation of computers, laptops, and tablets
  • Ability to determine cost effectiveness of replacement or repair of equipment
  • Manage warranties for equipment

Training:

  • Develops and implements end user training programs.
  • Train users on new software and hardware.

Customer Service:

  • Effectively communicates, positive customer interaction, develops Help Desk ticket protocol and maintains an efficient turnaround time for customer satisfaction, handles crisis type situations with frustrated customers.
  • Communicating with customers and providing in-person and phone support
  • Positive customer interaction.
  • Maintaining a high level of Help Desk customer focus by prioritizing issues and communicating appropriately with external vendors and internal customers.
  • Work well under pressure.
  • Ensure customer service excellence by monitoring tickets and assisting other departments as needed for continuous process and service improvement.
  • Ensure Help Desk staff is appropriately staffed, skilled, and trained to deliver excellent technical support.

Special Projects:
Assigned as needed, every project is different (examples: Implementing an inventory policy and update all things that need to be completed to get the project in motion, implementing a new application service)

Documentation of departmental specific procedures for business continuity purposes 

Minimum Qualifications

Education and/or Experience Requirements:

  • Bachelor’s Degree in a computer-related field required or 6-7 years of experience or a proven equivalent combination of education, training and field experience.

 

Licenses, Certifications, and Other Requirements:

  • None.

 

Supplemental Information

Minimum Knowledge, Skills, and Abilities Qualifications

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

  • Basic level of networking, able to use standard tools such as ping, NSLookup etc.
  • Manage multiple incoming tasks at once and multitask without compromising results.
  • Able to work with distressed end users and keep calm and professional during times of elevated tensions and stressful situations.
  • Troubleshoot a diverse range of technology issues covering both consumer and enterprise devices.
  • Fluent in mobile technologies covering smart phones and tablets for the major platforms.
  • Experienced in – Office 365, Microsoft Office, Adobe Creative Suite, SharePoint, Exchange, Active Directory
  • Able to translate what a user says they want to do and develop a workflow to achieve that goal.
  • Troubleshooting skills and ability to break a problem down and step through it methodically.
  • Ability to independently plan, organize and prioritize projects and requests for service.
  • Ability to establish and maintain effective working relationships and exercise tact when dealing with government officials, outside agencies, co-workers and supervisors.

In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

  • Most activities involve sedentary work at a desk or computer workstation.
  • Extended periods of sitting, standing, walking, kneeling, bending, crouching, reaching, stooping, and climbing.
  • Frequently lift and/or carry computer monitors, terminals, equipment, supplies and other materials weighing between 30 and 50 lbs.
  • Hand-eye coordination and manual dexterity are necessary to use hands and arms to reach, finger, handle, grasp and feel to operate computers and other equipment.

Work Environment

  • Primarily work is in an office setting.
  • Occasional travel.
  • Work hours may vary and include nights and weekends.
  • Occasional stressful interactions when dealing with irate individuals and/or time constraints

 

Equal Opportunity

Dubuque County is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at (563) 589-4441.

Seasonal Screen Printer

Onsite Job.

· Receives production order and job assignments and reads order to verify quantity to be run, overrun tolerance, color sequence, and substrate

· Obtains substrate, screen, ink, squeegee, and related supplies needed to produce job

· Sets up press according to established company guidelines, safety, and job requirements

· Adjusts drying rack or sets dryer for proper drying or curing

· Prints job maintaining optimum production speed and makes press adjustments to maintain print quality, registration, and color

· Solves printing problems

· Ensures proper cleanliness of press, work station, and immediate press area

Performs other related duties as required and assigned

Screen Printer

Onsite Job.

┬╖ Receives production order and job assignments and reads order to verify quantity to be run, overrun tolerance, color sequence, and substrate

┬╖ Obtains substrate, screen, ink, squeegee, and related supplies needed to produce job

┬╖ Sets up press according to established company guidelines, safety, and job requirements

┬╖ Adjusts drying rack or sets dryer for proper drying or curing

┬╖ Prints job maintaining optimum production speed and makes press adjustments to maintain print quality, registration, and color

┬╖ Solves printing problems

┬╖ Ensures proper cleanliness of press, work station, and immediate press area

Performs other related duties as required and assigned