Forklift Operator-2nd Shift

As the Forklift Operator, you are essential to the safety, quality, and productivity of the warehouse. Your primary role is to handle the unloading, loading, and movement of materials using several types of equipment safely and efficiently throughout the warehouse.

Check out a day in the life as a Forklift Operator at HODGE: https://vimeo.com/825240880/ccd00b901f?share=copy

Why HODGE

At HODGE, we truly believe success comes from treating people like family. That’s why we offer a fulfilling career that goes beyond just a paycheck. HODGE offers a wide range of perks and benefits that make it the perfect place to grow your skillset:

Balance: We understand the importance of a healthy work-life balance. At HODGE, you can count on having holidays off (while still getting paid for them), allowing you to spend quality time with your family and friends.
Great Benefits: We value our employees’ well-being and offer a comprehensive benefits package. Enjoy paid time off, 401k, medical, dental, and vision insurance, life insurance, an employee assistance program, wellness program, and much more!
Competitive Pay: We offer competitive wages. Your hard work will be recognized and rewarded!
Safety First: At HODGE, we prioritize safety above all else. Your well-being is our top priority. We protect our work family by maintaining safety policies, including the use of personal protective equipment (PPE) and proactive hazard identification.
Ambition: We’re a team of ambitious individuals who are dedicated to achieving great things together. We embrace the “Whatever It Takes” mindset, ensuring that we go the extra mile to deliver exceptional results.
Friendly Work Environment: Join a team that feels like family! You’ll be supported by colleagues who genuinely care about your success and well-being.

What You’ll Do

Safe Equipment Operation: Operate forklifts, reach trucks, overhead cranes, and other types of industrial equipment to move materials within the warehouse or production area. Ensure the safe and efficient handling of materials following all safety guidelines and protocols. Conduct pre-operational equipment checks to ensure proper functionality and report any issues promptly.
Material Handling: Load and unload materials from trucks, containers, and storage areas, ensuring proper stacking and securing of products. Transport materials to designated storage areas or production lines as required. Verify the accuracy of shipments and receipts, reporting any discrepancies.
Inventory Control: Assist in maintaining accurate inventory records by documenting material movements and updating the inventory management system. Monitor stock levels and inform supervisors of low stock or potential shortages. Organize materials to optimize storage space and facility easy access.
Effective Communication: Interact professionally and effectively with peers, suppliers, and leadership, providing clear updates on material movement and assisting with any issues or inquiries.
Safety: Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees.
Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family. 
Additional Duties: Perform tasks as assigned to support dynamic changes in business conditions.

Qualifications: To perform this job successfully, the Forklift Operator must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill and ability required.

Education/Experience:

Effective communication and interpersonal skills.
Attention to detail and excellent organization skills.
Commitment to promoting a positive workplace and safety-first culture.
Basic proficiency in using warehouse management software and Microsoft Office Tools.
Experience with or willingness to learn the use of material handling equipment a plus.
For jobs requiring heavy machinery: Employees must be at least 18 years old to operate heavy equipment, including forklifts and hoists.

Your future starts here! Apply now and join our team at HODGE.

CDL A Driver-2nd Shift

As a CDL A Driver, you are essential to the safety, quality, and productivity of the warehouse. The primary responsibility will be transporting goods and materials between our warehouse facilities, suppliers, and customers. Your role will involve operating company vehicles, manage inventory, and ensure timely and accurate deliveries while adhering to all safety and traffic regulations.

Why HODGE
At HODGE, we truly believe success comes from treating people like family. That’s why we offer a fulfilling career that goes beyond just a paycheck. HODGE offers a wide range of perks and benefits that make it the perfect place to grow your skillset:

Balance: We understand the importance of a healthy work-life balance. At HODGE, you can count on having holidays off (while still getting paid for them), allowing you to spend quality time with your family and friends.
Great Benefits: We value our employees’ well-being and offer a comprehensive benefits package. Enjoy paid time off, 401k, medical, dental, and vision insurance, life insurance, an employee assistance program, wellness program, and much more!
Competitive Pay: We offer competitive wages. Your hard work will be recognized and rewarded!
Safety First: At HODGE, we prioritize safety above all else. Your well-being is our top priority. We protect our work family by maintaining safety policies, including the use of personal protective equipment (PPE) and proactive hazard identification.
Ambition: We’re a team of ambitious individuals who are dedicated to achieving great things together. We embrace the “Whatever It Takes” mindset, ensuring that we go the extra mile to deliver exceptional results.
Friendly Work Environment: Join a team that feels like family! You’ll be supported by colleagues who genuinely care about your success and well-being.

What You’ll Do

Safe Equipment & Vehicle Operation: Operate forklifts, overhead cranes, yard trucks, tractor-trailers, and straight trucks to move and deliver materials to designated locations. Ensure the safe and efficient handling of materials following all safety guidelines and protocols. Conduct pre-operational equipment checks to ensure proper functionality and report any issues promptly.
Regulation Compliance: Adhere to all traffic laws, DOT regulations, and company policies to ensure safe and complaint operations.
Material Handling: Load and unload materials from trucks, containers, and storage areas, ensuring proper stacking and securing of products. Transport materials to designated locations as required. Verify the accuracy of shipments and receipts, reporting any discrepancies.
Inventory Control: Assist in maintaining accurate inventory records by documenting material and trailer movements and updating the inventory management system. Monitor stock levels and inform supervisors of low stock or potential shortages. Organize materials and trailers to optimize space and easy access.
Effective Communication: Interact professionally and effectively with peers, suppliers, and leadership, providing clear updates on material movement and assisting with any issues or inquiries.
Safety: Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees.
Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family. 
Additional Duties: Perform tasks as assigned to support dynamic changes in business conditions.

Qualifications: To perform this job successfully, the CDL A Driver must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill and ability required.

Education/Experience:

Effective communication and interpersonal skills.
Attention to detail and excellent organization skills.
Commitment to promoting a positive workplace and safety-first culture.
Basic proficiency in using warehouse management software and Microsoft Office Tools.
Experience with or willingness to learn the use of material handling equipment a plus.
Valid Commercial Driver’s License – Class A and medical card.
Minimum 2 years of verifiable tractor-trailer driving experience.
- Internal employees with at least 1 year of service may be considered based on strong performance in safety, attendance, quality, and productivity. Subject to review by Safety, HR, and Operations.
For jobs requiring use of CDL: Employees must be at least 21 years of age.
CDL holders who obtained their license on or after February 7, 2022, must have successfully completed training through an FMCSA-registered driving school, in compliance with Entry-Level Driver Training (ELDT) regulations

Your future starts here! Apply now and join our team at HODGE.

HODGE Hiring Event at Express

HODGE HIRING EVENT

Thursday, March 12th from 1 PM – 4 PM

1701 John F Kennedy Rd Dubuque

Express Employment Professionals is partnering with HODGE to host a career fair hiring event! HODGE is experiencing significant growth and is looking for reliable, motivated individuals to join their team. Stop in to learn more about available positions, meet with recruiters, and explore opportunities with a company known for its strong family values and advancement potential.

CURRENT OPENINGS:
Dubuque – 2nd & 3rd Shift
-Forklift Operators
-Warehouse Clerks
-Warehouse Coordinators

Peosta – 2nd Shift
-Forklift Operators
-Warehouse Coordinators

STARTING PAY:
$18 – $25 per hour
Pay varies depending on position, shift, and experience.

Why HODGE?
-Growing company with long-term stability
-Strong family-oriented culture
-Opportunities for advancement
-Competitive pay and benefits

WHAT TO EXPECT:
-Meet with hiring representative
-Learn about current opportunities
-Discuss positions that match your experience and career goals
-Potential to leave with a job offer

Questions? Contact Express Employment Professionals at 563-583-1600

Planner

Express Employment is seeking qualified candidates for a Planner position with a well-established local manufacturing company. This is a great opportunity for someone who enjoys working in a fast-paced production environment and has experience coordinating materials, inventory, or production processes. The ideal candidate will be organized, detail-oriented, and comfortable working with multiple departments to help ensure materials and production needs are planned efficiently.

Responsibilities:

Assist with production and material planning
Coordinate materials and inventory for manufacturing operations
Support shipping and receiving processes
Track orders, materials, and production needs
Communicate with internal teams to ensure smooth workflow

Qualifications:

Background in business, shipping/receiving, or material handling
Manufacturing experience strongly preferred
Planning or production coordination experience is a plus
Strong organization and communication skills

Receptionist

Express Employment Professionals is seeking a Receptionist for a local Dubuque company. This role is perfect for someone who enjoys working with people, staying organized, and supporting day-to-day office operations.

Monday–Friday | 8:00 AM – 4:00 PM
Evaluation-to-Hire Opportunity

Key Responsibilities

Answer and direct incoming phone calls in a professional manner
Respond to emails and assist with general office communication
Utilize company software to assist with scheduling and customer inquiries
Perform light billing tasks in QuickBooks
Maintain organized records and assist with general administrative duties

What We’re Looking For

Strong customer service and communication skills
Comfortable using computers and learning new software
Organized with strong attention to detail
Entry-level candidates are welcome to apply if they have solid computer skills

Training

1–2 weeks of training provided to learn systems and processes

Benefits Upon Hire

Health Insurance
Dental Insurance
401(k) with 3% company match
PTO

Apply today with Express Employment Professionals to learn more about this opportunity!

Benefit Liaison

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Benefit Liaison

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of these Centers of Excellence:

Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268

Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002

PRIMARY PURPOSE: To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
Maintains records and files pertinent to absence programs.
Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
Assists with client training and development of communications; assists in administration of benefits fairs as needed.
Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as needed.

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Six (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Skills & Knowledge

Knowledge of legal requirements and best practices relevant to absence programs and administration
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Negotiation skills
Good interpersonal skills
Self motivated with ability to work independently
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $50,000-$55,000 annually. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Certified Pharmacy Technician

Employment Type:

Full time

Shift:

Rotating Shift

Description:

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Retail Pharmacy Tech!

As a Retail Pharmacy Tech at MercyOne, you will assist in the technical functions of the practice of pharmacy, enabling the pharmacist to provide pharmaceutical care to the patient.

Greet and assist patients/customers in person and on the phone in a professional and confidential manner

Communicate effectively with colleagues and customers alike, being a good listener and adjusting style as needed
Represent MercyOne Retail Pharmacies in a courteous, friendly, and caring manner

Perform duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly

Operate cash register accurately, including cash, credit card, in store charges and payments on account

Assist with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs

Ensure that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment

File prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested

Collect accurate patient demographic, allergy and medication data from patients and caregivers

Utilize pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment

Package and label prescriptions for final verification of pharmacist in an organized and highly accurate manner

Contact prescribers to obtain prescription refill authorization

Accept prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber’s representative – at the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber’s agent

Perform drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training

Contact 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc)

Actively participate in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments

Schedule:

40 hours a week

General Requirements:

Must be 18 years of age or older

Registration with Iowa Board of Pharmacy within 30 days of employment

Certification as a Pharmacy Technician within one year of employment

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Phlebotomist – Lab Assistant – On the Job Training

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Lab Assistant.

As a Lab Assistant at MercyOne, you will support a variety of laboratory departments by assisting technical staff in the collection, processing, analysis, and reporting of laboratory tests necessary for patient diagnosis and treatment. The role requires the skills needed to ensure specimens, patient information, and testing workflows are handled accurately and efficiently. By contributing to reliable test processes and smooth laboratory operations, this position helps maintain timely turnaround, data integrity, and compliance with quality and safety standards.

· Performs venipunctures, finger sticks, and heel sticks appropriate to patient age (neonates through geriatric adults) and ensures proper specimen collection according to laboratory policy.

· Accepts specimens and requisitions from internal and external customers and manages add‑on orders and pending lists in accordance with laboratory procedures.

· Identifies patients and specimens using two unique patient identifiers and accurately labels specimen containers to ensure correct identification.

· Registers and logs specimens in the Laboratory Information System (LIS), evaluates specimen adequacy and acceptability, and scans required documentation into the patient record.

· Performs specimen processing such as proper identification, aliquoting, plate streaking, slide preparation, special handling, and required documentation in accordance with laboratory protocols.

· Assists in resolving problematic patient specimens and test orders in collaboration with laboratory staff and clients.

· Follows safety, infection control, and chemical‑handling procedures and supports efficient workflow practices that promote accurate testing, timely turnaround, and productivity expectations.

· Operates laboratory information systems proficiently to support accurate data entry and workflow management.

· Contributes to general laboratory operations by restocking supplies, participating in peer teaching, and engaging in department or hospital committees and projects as assigned.

Schedule: 4:00 am – 12:30 pm; weekend and holiday rotation

General Requirements:

· Laboratory experience and knowledge of medical terminology preferred.

· Strong computer skills with the ability to learn new systems and tools quickly.

· Must be comfortable operating in a collaborative, shared leadership environment.

· Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

Education:

· High school diploma or GED required.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Specialty Pharmacy Patient Care Coordinator

Overview: MedOne is seeking a Certified Pharmacy Technician to deliver concierge-level support that helps members access specialty medications, including those sourced internationally. In this dynamic role, you’ll guide patients through enrollment, financial assistance, and medication coordination while serving as a trusted liaison between providers, pharmacies, and care teams.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully

transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You’ll Do:

Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners
Provide program and product specific financial knowledge
Direct and support members with completion of enrollment requirements
Convey pharmacy and claim details in easy-to-understand terms to callers
Provide excelled member relations and concierge level style of services
Comprehend and explain step therapy and copay requirements
Act as a liaison between members, providers, pharmacies, and care facilities
Coordinator scheduling of specialty medication delivery
Utilize basic de-escalation techniques
Maintain and be proactive with assigned case load and timely updates
Prepare and provide clear communications verbally and in written formats
Support operations of MedOne Member, Clinical, and Pharmacy services
Align with, and support MedOne’s Core Values

What You Will Bring to MedOne:

1 year minimum of customer service experience
Pharmacy Technician Certification is highly encouraged. If you don’t have it, you will be required to obtain it within one year of employment.
Must obtain certification as a pharmacy technician within one year of hire date
Strong knowledge of Microsoft Office products including Word, Excel, and Teams
Customer empathy skills and proficiency in de-escalating challenging situations
Excellent interpersonal, written, and verbal skills
Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible
Demonstrated ability to work effectively in a call center or office environment
Must be able to stand/sit for long periods of time within limited space
Must be able to life up 25 pounds

Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being.

To support you in living this value, we offer:

Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance + additional benefits
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full Time, Hourly
Reports to: Patient Care Coordinator Team Lead

How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.

Member Advocate

Position Overview:

Are you passionate about helping others and delivering exceptional customer service? As part of the Member Advocate Team at MedOne, you’ll be the friendly, knowledgeable voice assisting our members, pharmacies, and healthcare providers with their pharmacy benefits. We are especially encouraging candidates with an active Certified Pharmacy Technician (CPhT) certification to apply, as your expertise will be highly valued in this role. If you’re a great communicator with stellar organizational skills, we want you on our team!

About MedOne:

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You Will Do at MedOne:

Member Advocates are the primary source of information for members, pharmacies, and physicians via phone, email, and chat.
Provide information and resolve member, pharmacy, and physician inquiries. Research and resolve claim processing and eligibility issues
Serve as an intermediary between healthcare organizations and members in facilitating patient care
Compile and record information and correspondence related to member needs or requirements
Document engagement outcomes and steps taken with clarity and concision
Think quickly on one’s feet while navigating multiple systems to effectively engage with members
Work collaboratively and cooperatively with other departments to resolve issues and improve the member, physician, and pharmacy experience
Effectively work through difficult conversations with members while maintaining composure, showing empathy, and displaying active listening skills

What you will bring to MedOne:

An active CPhT (Pharmacy Tech Certification) is highly encouraged but not required.
Minimum of 1 year of customer service experience.
Strong proficiency in Microsoft Office products.
Willingness to obtain certification as a pharmacy technician within one year of hire.
Excellent customer service and teamwork skills.
Flexibility with scheduling, including rotating Saturdays and evening shifts
Reliability and punctuality.
Spanish speaking abilities are highly valued for this role.

Why Join MedOne?

Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance.
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.

Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Employment Type: Full-Time, Hourly

Hours: Hours may vary within our normal business hours.

How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.