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Member Experience Training and Quality Lead

Position Overview:

The Training and Quality Lead is responsible for administering group and individual training, quality reviews, related reporting, analysis, and recommendations. This role will conduct new hire and ongoing training initiatives.

About MedOne:

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You Will Do at MedOne:

  • Facilitate training for Member Advocates and Patient Care Coordinators
  • Complete Quality Assurance (QA) assessments
  • Participate in Member Engagement, handling phone, chat and email inquiries
  • Work collaboratively to develop and modify training initiatives which support Member satisfaction, performance standards, and employee growth
  • Evolve training and QA procedures, documents, video tutorials, and AI tools
  • Perform on-going training and QA needs analysis based upon trending data
  • Identify initiatives to raise performance, employee growth, and member satisfaction 
  • Monitor Member interactions to identify improvement needs
  • Monitor CSAT results
  • Review outcomes of member surveys; create and execute training and QA initiatives addressing areas in need of improvement
  • Coach staff regarding de-escalation techniques, and customer service skills
  • Provide direct feedback to employees regarding training and QA assessments
  • Collaborate regularly with Team Leads and Manager
  • Participate in phone queue staffing, assisting callers
  • Align with, and support MedOne’s Core Values

What you will bring to MedOne:

  • College degree in Instructional Design, Communications, or Business Management
  • Background in pharmacy, pharmacy benefits, or other related healthcare field
  • Understanding of pharmacy benefit management concepts and operations
  • Motivated to understand pharmacy benefit management, including pharmaceutical drugs and drug therapies and share this knowledge to broaden skillset of team
  • Demonstrated training facilitation and content creation skills
  • Strong knowledge of Microsoft Office, including Word, Excel and Teams
  • Must possess a current Pharmacy Technician Certification
  • Strong listening, verbal, and written communication skills 
  • Skilled at providing feedback to others, influencing and coaching for success
  • Work effectively in a team environment
  • Must be timely, dependable and must notify supervisor of schedule changes
  • Must demonstrate professionalism while maintaining discretion with sensitive personnel and  interdepartmental information

Why Join MedOne?

  • Competitive salary and bonuses that reward your performance.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) with company match to secure your future.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
  • A vibrant and collaborative work culture.

Location: We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Employment Type: Full-Time, Salaried

Hours: Hours may vary within our normal business hours.

How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.

Paramedic/CMA/LPN/RN – Tri-State Occupational Health

Description

Are you looking for a positive work environment that allows for a health work life balance? If so, you will fit right in with our passionate, knowledgeable, and fun-loving team!

Tri-State Occupational Health is looking for a Paramedic, CMA, LPN, or RN to join their team! The provider and clinical team relationships allow the department to provide superior service to our patients. Within the department you will find a positive and supportive culture that allows you to work independently as well as part of a team. Ideal team member will have excellent communication skills and enjoy working in a fast-paced environment. On-the-job-training provided, no experience required!

What you’ll be doing:

  • Assisting with care coordination and onsite testing
  • Performing hearing tests, spirometry, respirator fit testing, Titmus exams, administering of vaccines
  • Completing detailed paperwork/forms specific to the patient’s visit.
  • Will require certification in NIOSH Spirometry and CAOHC Hearing Conservation after probationary period – expenses will be paid by employer.

Schedule: Primary schedule is 8:00am – 5:00pm, Monday – Friday. 80 hours per two week pay period 

Location: Dubuque, IA

Full-Time Benefits Package includes:

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Responsibilities:

  • Collaborate with health care team to direct/perform nursing assessment and interventions according to plan of care.
  • Integrate the nursing process in all patient contact, care, diagnostic testing, and treatments. Collect pertinent patient health care data, review medical records and confer/collaborate with physician/mid-level providers to ensure patient needs are met.
  • Communicate effectively with patients, co-workers, and others. Promote patient wellness and provide patient education.
  • Document care provided, including but not limited to: assessment, interventions, medication, patient education, and assist with integrity of medical record.
  • Maintain an office environment that is safe, neat, organized, and supplied with necessary equipment, instruments, supplies, and educational materials. Ensure equipment is functioning safely and properly. Perform cleaning and maintenance of equipment according to guidelines.
  • Demonstrate flexibility in performing other additional duties of patient care. Provide input for devising systems to improve quality and efficiency of patient care and workflow. Participate in required meetings.
  • Facilitate reimbursement of services provided, including but not limited to: charge tickets, referrals, and insurance requirements.
  • Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:
Experience – One to three years of similar or related experience preferred.

Education – Equivalent to a one- or two-year college degree or completion of a specialized course of study or certification at a business or trade school. Valid LPN/RN licensure required.

Interpersonal Skills – A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills – Keyboarding skills and use of electronic equipment. Use and operate a wide variety of diagnostic and medical equipment. Use personal protection safety equipment including gloves, lab coats, gowns, goggles, and face masks/shields. BLS required biannually

Physical Aspects:

Stooping – Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Kneeling – Bending legs at knee to come to a rest on knee or knees.

Crouching – Bending the body downward and forward by bending leg and spine.

Reaching – Extending hand(s) and arm(s) in any direction.

Standing – Particularly for sustained periods of time.

Walking – Moving about on foot to accomplish tasks, particularly for long distances.

Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Pulling – Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Feeling – Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Medium Work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 10 pounds force constantly to move objects.

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

3rd Shift Customer Service -Peosta

We are looking for 3rd shift team members to join our Peosta Location! Team members working 3rd shift receive and additional $2 per hour!

$15 +$2= $17 per hour!

This position comes with a $2.00 per hour bonus in addition to regular per hour wage during the hours of 10:00pm to 6:00AM.

Kwik Stop is a locally owned and community focused and is proud to be in your neighborhood. Team Members enjoy variety in their day. From learning the register, offering customer service, maintaining clean facilities, and preparing food, you experience a quick fast paced shift!

Team Members in this role love:

  • A fast paced and fun environment
  • Flexibility to work a schedule that works for you!
  • Weekdays and weekend availability too!
  • Ability to work independently and with a team!
  • Part time or Full time hours

Perks of joining our team:

  • Working alongside an amazing team
  • Opportunity for growth

    Don’t forget – all team members get coffee with a career ☕– free coffee and soda when you work!

    Our team members make an impact in the Peosta Community every day. Be a Kwik Care hero starting today! Our application process is quick and easy! You can fill out our fast app online. Or you can stop into our Peosta locations to fill out a quick paper app.

Gas Operations Supervisor – $20,000 Sign-On Bonus!

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

In this important role you will effectively lead a service and operations workforce, focusing on obtaining organizational objectives within the guidelines of providing safe, reliable natural gas utility service to customers. Supervisor position will oversee and support field technicians operating natural gas transmission, underground storage, and gas compression facilities

Pay Range: $105,750 – $174,450 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)
$20,000 sign-on bonus is offered for this position!
•    NOTICE: The $20K sign-on bonus is for external, new hires only. Current employees or rehires of Black Hills Energy are not eligible for this bonus.

Work Location: Glenwood Springs, Colorado
•    May live in any of the following locations and commute to Glenwood Springs: Basalt, Gypsum, Eagle, Edwards, Rifle, Silt, New Castle, or Carbondale 
•    Geographic Differential Wages: Due to this position’s location and reporting requirements, this position is eligible for geographic differential wages and the successful candidate will be paid an additional 27.4% of base wages. The geographic differential wages require permanent residence within 30 minutes of the Glenwood Springs, Colorado office located at 96 Darrow St. (County Rd. 160), Glenwood Springs, CO 81601. (base salary x geo-differential % = additional compensation).

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Reporting Relationship: Gas Operations Manager

Essential Functions:
•    Proactively promote and lead safety initiatives in all phases of operations and in compliance with DOT, State, and Company standards.
•    Supervise, schedule, train, and develop front-line employees performing work in the areas of construction, maintenance, appliance repair, and customer and administrative support.
•    Manage employee & labor relations issues at the operational level, with assistance from Human Resources.
•    Lead all aspects of and ensure the completion of all regulated/mandated work.
•    Respond to and resolve customer requests and issues while providing top tier customer service.
•    Actively participate in maintaining favorable community relations.
•    Actively sponsor or lead continuous improvement efforts and build a positive environment that empowers all employees to continuously improve.
•    Make daily decisions that positively impact capital and maintenance programs including external contractors.
•    Respond to emergency situations and participate in the emergency on-call rotation schedule.

Additional Responsibilities:
•    Provide technical, financial, and operational expertise.
•    Maintain training records and compliance documentation.
•    Other duties as assigned.

What Is Required:
•    Bachelor’s Degree business management, engineering or related field or equivalent combination of education and experience
•    Minimum of (3) three years of utility industry, gas operations, or other relevant experience

What Is Desired:
•    Strong leadership skills including coaching and engaging employees.
•    Strong communication and presentation skills.
•    Ability to connect with a wide variety of audiences.
•    Ability to be effective in a fast-paced environment.
•    Financial management, budgetary, planning, and forecasting skills.
•    Ability to independently manage multiple tasks.
•    Strong problem resolution and project management skills.
•    Proficient computer skills (word processing, spreadsheets, presentation software).
•    Ability to participate in cross-functional teams and manage external contractors.
•    Excellent collaboration and customer service skills.
 

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 105750 to 174450

Gas Operations Technician I, II or Senior

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:
In this role the Gas Operations Technician will safely perform general gas distribution system maintenance, operation, leak survey, odorization, CP and construction work.

Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level I: $25.72 – $38.44 per hour
Level II: $28.75 – $43.17 per hour
Senior: $32.36 – $48.41 per hour

Reporting Relationship: Gas Operations Supervisor

Location: Cody, Wyoming

Essential Functions:
•    Provide recommendations on proper material type and size to accommodate load requirements and pressure.
•    Insure accurate location and installation of facilities such as service lines, mains and meter sets.
•    Proficient in underground line locating.
•    Above and underground leak classification and repairs.
•    Gas measurement, pressure regulation and over pressure protection installations.
•    Install facilities according to specifications such as trench depth/width, proper auguring, plowing and shoring.
•    Perform hot line tapping of mains and services of various sizes and type by selection of proper equipment and using correct procedures.
•    Perform leak repair on underground facilities using approved repair methods and materials based on type of sizes of mains and services.
•    Maintain certification and perform plastic fusion of mains and services and proper installation of mechanical fittings.
•    Perform Walking Gas Leak Survey with an Instrument.
•    Perform Odorant Checks and Preform Maintenance on Odorizers.
•    Perform CP Checks.

Additional Responsibilities:
•    Perform pressure testing of facilities to ensure integrity and satisfy company and Regulatory requirements and proper above grade corrosion control by application of recommended painting techniques and material, also below grade corrosion control and anode installation surface preparation and coating applications.
•    Inspect and supervise construction activities of gas contract construction crews.
•    Other duties as required.

What Is Required:
Level I: 
•    High School Diploma or equivalent.
Level II: 
•    High School Diploma or equivalent
•    Minimum of 2 years of experience in natural gas, construction, maintenance, or other related experience is required.
Senior: 
•    High School Diploma or equivalent
•    Minimum of 4 years of experience in natural gas, construction, maintenance, or other related experience is required.

What Is Desired:
•    Comprehensive understanding of gas operating safety procedures.
•    Familiarity of Black Hills construction standards and procedures.
•    Ability to pass PE Fusion certificate.
•    Ability to effectively prioritize projects and equipment needs while maintaining a rigorous construction activity schedule.
•    A demonstrated mechanical ability, the ability to read and understand operation manuals and has a solid understanding of regulators, meters, and pipefitting and gas operations.
•    Ability to remain calm and make effective spontaneous decision during emergency situations that may affect the safety of the general public, contractors and other employees.
•    Effective customer interaction and resolution skills.
•    Familiarity with steel welding procedures.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.   

Wage: 25.72 to 38.44

Sales Associate – PART TIME

Sales Associate

Employment Type: Part Time 

Supervisor: Store Manager 

Job Description

The Sales Associate is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as needed. They display a helpful, friendly attitude towards all customers to make Theisen’s the Best of the Best in our industry. This involves greeting and assisting customers, helping them to determine correct merchandise for their needs and explaining benefits and features of merchandise. They may also perform general upkeep of the facility and may assist on cash registers.

Qualifications

  • 3-12 months retail experience preferred
  • Valid driver’s License with a clean driving record

Key Responsibilities

  • Provide excellent customer service
  • Approach customers storewide and ask if help is needed and take them to the location of merchandise 
  • Explain benefits and features of merchandise to customers and suggest add-on merchandise 
  • Maintain general knowledge of all products, may need to have expertise in specific product areas
  • Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
  • Answer telephone and customer questions within established guidelines
  • Practice and maintain security measures
  • Communicate out-of-stocks using hot sheet/new item requests
  • Use radios to request additional help
  • Assist customers with check out and carryouts
  • Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
  • Receive merchandise shipments, and check them against receiving reports
  • Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise 
  • Restock shelves and displays and assemble products as needed
  • Process Interstore transfers
  • Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
  • Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
  • Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Good customer service skills
  • Basic math skills
  • Exhibit a high level of integrity and business ethics  
  • Ability to answer phones, and learn cash register functions
  • Familiar with forklift and pallet jack operations is preferred but not required
  • Excellent verbal communication skills
  • Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

Benefits

Part-Time and Full-Time Eligible:

  • Competitive match on 401K
  • PTO
  • Holidays
  • Birthday-off with pay
  • Associate discount and many other benefits

Full-Time Also Eligible:

  • Health insurance
  • Dental insurance
  • Vision insurance 
  • Flexible spending accounts
  • Short-term and long-term disability

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Sales Associate – Garden Center

Sales Associate

Employment Type: Full Time or Part Time 

Supervisor: Store Manager 

Job Description

The Sales Associate is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as needed. They display a helpful, friendly attitude towards all customers to make Theisen’s the Best of the Best in our industry. This involves greeting and assisting customers, helping them to determine correct merchandise for their needs and explaining benefits and features of merchandise. They may also perform general upkeep of the facility and may assist on cash registers.

Qualifications

  • 3-12 months retail experience preferred
  • Valid driver’s License with a clean driving record

Key Responsibilities

  • Provide excellent customer service
  • Approach customers storewide and ask if help is needed and take them to the location of merchandise 
  • Explain benefits and features of merchandise to customers and suggest add-on merchandise 
  • Maintain general knowledge of all products, may need to have expertise in specific product areas
  • Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
  • Answer telephone and customer questions within established guidelines
  • Practice and maintain security measures
  • Communicate out-of-stocks using hot sheet/new item requests
  • Use radios to request additional help
  • Assist customers with check out and carryouts
  • Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
  • Receive merchandise shipments, and check them against receiving reports
  • Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise 
  • Restock shelves and displays and assemble products as needed
  • Process Interstore transfers
  • Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
  • Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
  • Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Good customer service skills
  • Basic math skills
  • Exhibit a high level of integrity and business ethics  
  • Ability to answer phones, and learn cash register functions
  • Familiar with forklift and pallet jack operations is preferred but not required
  • Excellent verbal communication skills
  • Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

Benefits

Part-Time and Full-Time Eligible:

  • Competitive match on 401K
  • PTO
  • Holidays
  • Birthday-off with pay
  • Associate discount and many other benefits

Full-Time Also Eligible:

  • Health insurance
  • Dental insurance
  • Vision insurance 
  • Flexible spending accounts
  • Short-term and long-term disability

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Nursing Faculty

Position One: Teaching pre-nursing courses full time in a high school setting. Location of the teaching load will be in the Dubuque Community Schools and some courses in Cascade and West Dubuque Schools.

Position Two: Provide effective instruction of pediatric nursing and carry out assigned related responsibilities. Maintain instructional continuity in high-impact courses, support accreditation compliance, and strategically strengthen clinical partnerships.

Master’s degree in nursing required; or BSN with annual progression toward a master’s degree in nursing. Must have a minimum three years’ experience in nursing; previous teaching experience is desired. Must be able to meet Iowa Board of Nursing academic qualifications and the credentialing requirements in Northeast Iowa Community College’s Quality Faculty Plan (QFP). Must be approved by the Department of Inspection and Appeals (DIA) to teach Certified Nurse Aide coursework.
CERTIFICATIONS AND LICENSES:
Must possess and maintain current RN licensure.
To fully support the mission of Northeast Iowa Community College through the functions of teaching, service and scholarship. To provide effective instruction to ensure academic programming attains student learning outcomes and prepares students for successful transition into the workforce or transfer to a post-secondary institution. To carry out assigned responsibilities to ensure academic programs are sustainable and aligned with accreditation standards.
KNOWLEDGE, SKILLS, AND ABILITIES: The candidate must have strong leadership ability; excellent communication skills; and must be ethical, honest, and objective. Experience with and aptitude for working with representatives from business, industry, education, and other agencies in the identification of vocational and general education programming to meet the needs of the department and the college. Ability to assimilate data and to organize presentations for individuals and groups. Skilled in short-term and long range planning. Committed to excellence in teaching and learning. Commitment and willingness to participate fully in quality improvement at the personal, departmental, and institutional levels.
Demonstrated ability to teach in both a face-face and online instructional format.

Facility & Equipment Detailer

The function of this position is to maintain the appearance of Tucker Freight Lines’ equipment and property.
Duties/Responsibilities:

  • Clean, detail and vacuum the interior and exterior of trucks
  • Wash, wax, and buff trucks
  • Maintain the proper function of all service tools and equipment
  • Coordinating work with team members
  • Maintain cleanliness in the detail bay
  • Inspect, clean, and outfit new and unseated trucks in preparation for them to be seated. Coordinate any necessary repairs with Shop Manager.
  • Other duties as assigned.

 

Required Skills/Abilities:

  • Must be a self-starter and have a positive, “can-do” attitude
  • Embraces teamwork and appreciates problem-solving in group environments
  • Ability to lift 25lbs or more
  • Ability to thrive in a fast-paced environment

Tucker Freight Lines uses E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Customer Service Representative

Join Our Dynamic Team as a Customer Service Representative at Fidelity Bank & Trust in our Platteville office!

 

Are you looking for an engaging and dynamic full-time opportunity in the banking industry? Look no further! We are currently seeking an experienced and motivated individual to join our team as a Customer Service Representative. As a vital member of our organization, you will play a key role in delivering exceptional customer service and providing financial solutions to our valued clients.

What You Will Do:

Customer Service Excellence: Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.

Cash Handling: Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.

Product Knowledge: Driven to learn all aspects of retail products. Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.

Compliance: Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.

Team Collaboration: Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

What You Will Need:

·         Experience as a bank teller or in a financial institution is a plus but not required.

·         Excellent customer service and communication skills.

·         Proficiency in handling cash and conducting financial transactions.

·         Ability to work in a fast-paced environment with attention to detail and accuracy.

·         Familiarity with Microsoft Office Suite.

Why Join Us at Fidelity Bank & Trust:

Exciting Growth Opportunities: Take your career to new heights with our commitment to professional development and advancement.

Collaborative Environment: Work alongside a supportive team that values collaboration and teamwork.

Competitive Benefits: Learn about your benefits offered to full-time employees.

Innovation Culture: Be part of an organization that embraces innovation and stays ahead in the ever-evolving banking industry.

 

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

Physical Demands

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m. 

 

Travel

Travel is not required.

Required Education and Experience

1.      Prior customer service experience is preferred.

2.      Prior banking experience is preferred.

3.      Experience with computer use and Microsoft suite

Additional Eligibility Qualifications

None required for this position.

Other Duties

This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.