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Warehouse Clerk

WAREHOUSE CLERK

SHIFT: 2nd and 3rd shift

WAGE: $19-20/HOUR

 

Position Overview: A Warehouse Clerk with forklift and clerical duties is responsible for managing inventory, assisting with the smooth operation of the warehouse, and performing administrative tasks. This role requires both physical and clerical work, including operating forklifts to move goods and performing data entry, maintaining records, and ensuring all documentation is accurate and up-to-date.

Key Responsibilities:

  1. Forklift Operations:
    • Safely operate forklifts to move, stack, load, and unload materials, products, and inventory.
    • Ensure that goods are stored in the correct locations to optimize warehouse space.
    • Perform regular safety checks on the forklift and report any issues to management.
    • Comply with all safety protocols and warehouse regulations during forklift operation.
  2. Inventory Management:
    • Assist with receiving, inspecting, and counting inventory.
    • Ensure that inventory is accurately recorded in the system and matches physical counts.
    • Assist with stock organization and labeling.
    • Monitor inventory levels and notify supervisors when stock is running low or when there are discrepancies.
  3. Shipping and Receiving:
    • Prepare items for shipment by packing, labeling, and ensuring all necessary documentation is included.
    • Receive incoming shipments, verify order accuracy, and update the inventory system.
    • Coordinate the unloading of shipments and the proper storage of materials.
  4. Clerical and Administrative Tasks:
    • Perform data entry to update inventory records, order logs, and shipping/receiving logs.
    • Maintain accurate records of stock movement, inventory levels, and equipment usage.
    • Generate and process reports related to inventory, shipping, and receiving.
    • Respond to customer and internal inquiries regarding inventory status or shipment details.
    • Assist with order processing and tracking.
  5. Safety and Compliance:
    • Ensure the warehouse is organized, clean, and adheres to safety guidelines.
    • Help enforce safety regulations and ensure compliance with workplace health and safety standards.
    • Report any safety hazards or incidents to supervisors promptly.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a warehouse setting, including forklift operation, preferred.
  • Valid forklift certification or the ability to obtain certification.
  • Basic computer skills with knowledge of inventory management software (e.g., SAP, Oracle).
  • Strong attention to detail and organizational skills.
  • Good communication skills and ability to work in a team environment.
  • Physical stamina to lift, carry, and move materials up to 50 lbs.


Please submit resume to nikki@careerpros.com

 

Sedona Staffing Services is an Equal Opportunity Employer

Lubricant Driver – Home Nightly

Class A CDL Driver

Molo Lubricants, a Division of Rainbo Oil,is seeking another CDL driver to join our team! If you’re safety-driven and results-oriented, consider joining Molo Lubricants in Virginia, IL as our new full-time Class A CDL Driver! As a valued member of our transportation team, you deliver bulk lubricant and petroleum products to our customers.

Why join us? We’re glad you asked!

Not only does pay start at $23.00 per hour, but we also provide these fantastic benefits and perks:

  • Medical, dental, and vision insurance
  • 100% employer-paid short-term disability
  • Paid holidays, vacation, and sick time
  • A 401(k) with company match

Are you ready for a trucking job that offers consistent hours and lets you be home every night? Don’t miss out – apply today!

 

QUALIFICATIONS

  • Valid Class A CDL, tanker endorsement, and Fed Med card
  • 3+ years of driving experience
  • Experience with ELDs and DOT regulations
  • High school diploma or equivalent OR 3+ months of relevant job experience or training
  • Basic verbal and written communication skills
  • Math skills with the ability to perform simple calculations and work with tow-digit numbers
  • Ability to follow directions with minimal supervision

Preferred Criteria:

  • Experience in the oil and gas industry

 

WHAT TO EXPECT

Your schedule varies depending on your driving route, but typical working hours. No nights, weekends, or holidays!

As a Class A CDL Driver, you safely deliver shipments of totes, drums, and case goods and carefully pump the products from our tanks to the client. Safety is your top priority as you drive to your destination and complete all pre- and post-inspections. You check your loads, follow the correct routes, and communicate with our customer service and sales teams. As you get to know our regular clients, you build a rapport and ensure all their needs are met. You also keep an eye on your equipment’s condition, notifying management if anything needs maintenance.

 

ABOUT US

Rainbo Oil Company, a family-owned business delivering bulk oil and finished lubricants since 1923, boasts a rich history of providing top-notch products and exceptional customer service. Based in Dubuque, Iowa, we’re a multi-line lubricants distributor across multiple states. We’ve remained committed to our core values over the years, emphasizing a customer-focused approach, growth-oriented mindset, and humble confidence amongst our team. With an emphasis on teamwork and professional excellence, our oil and gas company is a perfect place for career-oriented people to grow and learn more!

 

HOW TO APPLY

Are you ready to hit the road and develop your driving career? Make your mark on the oil and gas industry as our Class A CDL Driver! Fill out our initial application to get started.

Filler Seamer – Day Shift

Fills and seals can or pouch to meet product specifications.

 

ESSENTIAL POSITION RESPONSIBILITIES

  • Runs machine and makes changeovers per scheduling
  • Verify the pouches or lids staged conform to the batch sheet and feed lids or pouches to the seamer.
  • Monitor and record pouch or can information.
  • Run QC inspector samples for seam tear down monitor and record.
  • Verify proper product amounts. Makes adjustments to can or pouch weights per quality control instruction.
  • Keep the area clean in down time and changeover events.
  • Perform weekly sanitation.

Participates as a member of the team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and works with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.

Simmons operating systems principles and objectives:  Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Filler/Seamer Pouch and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: While performing the duties of this job, the employee is regularly required to sit, stand and walk.

Personal Protective Equipment (PPE): Steel toed shoes, Ear Plugs, Hair Net.

Travel: N/A.

Technical Experience: Experienced within a manufacturing/process environment with knowledge of Good Manufacturing Practices.

Industry Experience: Background in manufacturing.

Minimum Education: High School Diploma or equivalent. Must be able to read, write and understand English.

Preferred Education: Some college and/or Tech School.

Competencies: Enjoys working with others and sees that teamwork produces a more productive environment. A highly responsive ability to react to daily production priorities in a calm and focused manner. Communication skills & decision quality – Must have the ability to make good decisions and communicate effectively with others and leadership team.

Utility Production – Day Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Fills in for the employees during breaks and any type of absence while maintaining the continuing quality of the plant operations.

 Fully operate all necessary equipment in assigned area.

 Record downtime, can loss, lot numbers, record temperature, and any other report document.

 Ensure all areas are cleaned to standard.

 Perform weekly sanitation.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Utility Crew and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

Physical Activities: Must be able to work in a busy, noisy, dusty environment with temperature extremes, work on feet for an entire shift and be able to lift up to 75 pounds.

Personal Protective Equipment (PPE): Safety glasses, steel toed shoes, earplugs, hair net.

 Travel: N/A

 Technical Experience: N/A

 Industry Experience: May be required to obtain and maintain company issued forklift license

 Minimum Education: High school diploma or equivalent. Must have basic math skills. Must be able to read, write, and understand English.

 Preferred Education: N/A

QC Line Inspector – Night Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Ensure the quality of the product is up to customer standards, including:

Product weights to be monitored and recorded.

Checking color, odor and texture.

Checking seal integrity and performing burst testing.

Product code, fill temperature, and quality checks.

 Complete tear downs for each seamer head on the running seamer.

 Notify supervisor of any out of specification measurements after recheck is confirmed. Fill out documentation as required.

 Record information on the Quality log sheets & input all data in the Quality control computer at the QC station for further review.

 Participates as a member of the team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and works with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.

 Simmons operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the QC Line Inspector and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

 Physical Activities: While performing the duties of this job, the employee is regularly required to sit, stand and walk.

 Personal Protective Equipment (PPE): Steel toed shoes, Ear Plugs, Hair Net.

 Travel: N/A.

 Technical Experience: Experienced within a manufacturing/process environment with knowledge of Good Manufacturing Practices.

Industry Experience: Background in manufacturing.

 Minimum Education: High School Diploma or equivalent.

 Preferred Education: Some college and/or Tech School.

Assistant Director of Food and Beverage

Q CASINO + RESORT 

Assistant Director of Food & Beverage 

BASIC FUNCTION 
The Assistant Director of Food & Beverage – Front of House Operations supports the Director of Food & Beverage by serving as the primary authority for all Front of House service standards, guest experience, and operational execution across all outlets.  This role will elevate service consistency, professionalism and guest satisfaction through strong leadership, accountability and hands-on presence. 

ORGANIZATIONAL RELATIONSHIPS 

  • Reports to:    Director of Food & Beverage 
  • Supervises: Front of House Managers and Supervisors (Beverage Manager, Banquet Manager, FOH Lock 11 Manager, Houlihan’s Manager) 

SPECIFIC DUTIES AND RESPONSIBILITIES 

  • Front of House Operations and Service Standards  
  • Lead and oversee all front of house operations across restaurants, bars, coffee bar, and event spaces 
  • Establish, implement, and enforce consistent Front-of-House service standards aligned with company brands and expectations 
  • Actively observe service on the floor during peak periods with an expectation of significant hands-on presence,  coaching, correcting, and reinforcing best practices in real time 
  • Ensure service sequences, greeting standards, table maintenance, and guest recovery protocols are consistently executed 
  • Serve as the primary Front of House authority, ensuring consistent, property-wide service standards while allowing for outlet specific nuances 
  • Promote and model F.O.R.T. Core Values in daily operations 

Guest Experience and Service Recovery 

  • Champion a guest first culture focused on hospitality, attentiveness and anticipation of guest needs 
  • Lead service recovery efforts, including guest follow-up, issue resolution and corrective action 
  • Own and act on guest feedback trends, including surveys, complaints, and reviews; identify patterns and implement corrective and improvement plans 

Leadership, Training & Accountability 

  • Coach, mentor and develop FOH managers, supervisors, and frontline leaders while holding them fully accountable for performance and execution 
  • Address performance issues through coaching, corrective action, and disciplinary measures, including recommending separation when necessary 
  • Lead and develop Front of House training initiatives, including onboarding, service refreshers, and leadership development 
  • Hold managers and supervisors accountable to staffing plans, scheduling effectiveness, and floor presence expectations 

Operational Execution and Cross Department Collaboration 

  • Work closely with Culinary leadership to ensure seamless Front of House/Back of House communication and execution, escalating and resolving operational conflicts in partnership with the Director of Food & Beverage as needed 
  • Partner with Hotel, Sales, and Entertainment teams to ensure service consistency across the property 
  • Support outlet openings, menu rollouts, marketing promotions and special events from a FOH execution standpoint 
  • Ensure FOH compliance with company policies, safety standards and operational procedures 

Reporting & Continuous Improvement 

  • Provide regular, actionable updates to the Director of F&B on service performance, staffing effectiveness and guest experience trends 
  • Identify and close Front of House execution gaps through process improvements, accountability, and consistent application of standards 
  • Lead the development and ongoing maintenance of Front of House SOPs, service manuals and operational playbooks  

EDUCATION, TRAINING AND EXPERIENCE 

  • Minimum of 5 years of experience in restaurant and bar management with an emphasis on hospitality and demonstrated success leading managers and driving consistent service execution 
  • Demonstrated success in leading and inspiring teams to deliver exceptional service and improved guest satisfaction 

STANDARDS OF PERFORMANCE 

  • Strong leadership and management abilities 
  • Excellent communication and interpersonal skills. 
  • Highly organized with strong multi-tasking skills 
  • Strong customer service focus and problem-solving skills 
  • Knowledge of food safety regulations and best practices 
  • Team player with a positive attitude and willingness to assist where and whenever needed 
  • Ability to obtain ServSafe certification is required and sponsored by the employer 

MENTAL AND PHYSICAL REQUIREMENTS 

  • Heavy work, ability to move up to 50 lbs. 
  • Standing and walking for long periods of time 

WORKING ENVIRONMENT AND CONDITIONS 

  • Loud noise levels (slot machines) 
  • This position is exposed to cigarette smoke 
  • This position occasionally has outside activities, therefore, exposure to weather conditions 

EQUIPMENT AND TOOLS 

  • General office equipment including, but not limited to: 
  • POS/printers/touchscreens 
  • Computer 
  • Copy machine 
  • Coffee machines 
  • Calculator 
  • Credit card machine 
  • Cash register 
  • Phones 
  • Other 
  • Wrenches 
  • Hand carts 
  • Beer kegs and CO2 cylinders

Hotel Housekeeping

Q CASINO + RESORT
THE KEY HOTEL
HILTON GARDEN INN DUBUQUE

Hotel Housekeeping

Position Summary: 

Responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Housekeeping Supervisor

HOURS OF WORK

  • Rotating 5 days a week 9:00 AM – 5:00 PM

DUTIES & RESPONSIBILITIES

  • Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
  • Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
  • Maintain carts, closets, and work areas in a clean and organized manner. 
  • Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
  • Handle lost and found items according to hotel policy. 
  • Support laundry operations as needed, including washing, drying, and folding linens. 
  • Follow all safety, sanitation, and company policies and procedures.
  • Communicate effectively with supervisors and team members to ensure smooth daily operations. 
  • Perform other related duties as assigned to support overall hotel operations.

REQUIRED SKILLS & ABILITIES

  • Detail-oriented with a focus on quality and consistency. 
  • Maintains discretion and respects guest privacy. 
  • Delivers work that meets high cleanliness and service standards. 
  • Interacts with guests in a professional and courteous manner. 
  • Able to read product labels and communicate effectively with guests. 
  • Basic English reading, writing, and speaking skills preferred. 

EDUCATION & EXPERIENCE

  • Legally authorized to work in the United States. 
  • Previous hotel housekeeping experience a plus, but not required. 

PHYSICAL REQUIREMENTS:

  • Requires prolonged standing, walking, bending, pushing, and pulling. 
  • Must be able to lift up to 15 pounds. 
  • Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn. 

CULTURAL FIT AND VALUES

  • Embodies our FORT values—Fun, Ownership, Respect, and Teamwork—by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community. 

Sales Coordinator

Q CASINO + RESORT

Sales Coordinator

BASIC FUNCTION

The Sales Coordinator will support the sales team by assisting in the planning, coordination, and execution of events and bookings at Q Casino + Resort. This role involves managing client communication, ensuring timely follow-ups, preparing sales materials, maintaining accurate records, and providing excellent customer service to ensure smooth and successful operations of sales-related activities. 

 

ORGANIZATIONAL RELATIONSHIPS

  • Reports to: Director of Hospitality Sales

 

SPECIFIC DUTIES AND RESPONSIBILITIES
 

Sales & Event Coordination

  • Assist the sales team in managing leads, proposals, and contracts.
  • Prepare and distribute sales and event-related materials, including proposals, agreements, and brochures.
  • Coordinate and manage smaller, straightforward events; support the Director of Hospitality Sales on larger or more complex events.

Client Communication & Service

  • Serve as the primary point of contact for assigned clients, ensuring timely follow-up and clear communication.
  • Gather required client information, confirm event details, and respond promptly to client inquiries.
  • Schedule and conduct site tours, appointments, and client meetings, independently for smaller events and jointly as needed.

Systems, Reporting, & Internal Coordination 

  • Maintain accurate client, contract, and event records in the Caterease system.
  • Communicate event details and timelines with internal departments, including Food & Beverage, Operations, Hotel, Marketing, and Entertainment.
  • Track and report basic sales activity, bookings, and revenue information.

Sales Initiatives & Professional Responsibilities

  • Support trade shows, networking events, and other sales initiatives.
  • Participate in internal sales and revenue meetings as requested.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Perform other related duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

  • Degree in Business, Hospitality, Marketing, or a related field preferred, or equivalent work experience.
  • 1-3 years of experience in sales coordination, event planning, hospitality, or a related field preferred.
  • Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook. 
  • Experience with event management or sales systems such as Caterease preferred; training will be provided. 

STANDARDS OF PERFORMANCE

  • Demonstrates strong customer service and professionalism in all client and internal interactions. 
  • Maintains accuracy and attention to detail in sales materials, contracts, and systems. 
  • Effectively manages multiple priorities and deadlines in a fast-paced environment. 
  • Communicates clearly and follows through on commitments. 
  • Works collaboratively with internal teams to support successful event execution. 
  • Demonstrates flexibility in support of business needs, including non-traditional hours, evenings, and weekends as required.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to remain seated and work at a computer for extended periods.
  • Ability to move throughout the property and event spaces as needed.
  • Ability to lift and carry up to 20 pounds.
  • Ability to maintain focus and manage multiple tasks and priorities.
  • Ability to communicate effectively with clients and team members.

WORKING ENVIRONMENT AND CONDITIONS

  • General office environment with occasional visits to event spaces.
  • May involve exposure to smoke or loud environments during event setup or execution.
  • Occasional travel may be required for business-related purposes.

EQUIPMENT AND TOOLS

  • General office equipment including but not limited to:
  • Computer
  • Printer
  • Telephone
  • Copier.

Guest Services Representative

Q CASINO + RESORT

Guest Services Representative

BASIC FUNCTION

Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintain check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:    Guest Services Supervisor
  • Supervises:    N/A

HOURS OF WORK

  • Monday – Off – Scheduled as needed
  • Tuesday – Off – Scheduled as needed
  • Wednesday – Off – Scheduled as needed
  • Thursday – Off – Scheduled as needed
  • Friday – Varies – All Shifts
  • Saturday – Varies – All Shifts
  • Sunday – Varies – All Shifts

All schedules are subject to change.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Responsible for knowing and carrying out internal controls.  
  • Exchange cash with employees and customers.  
  • Cash payroll checks for employees.
  • Cash personal checks, cash advance vouchers and traveler checks for customers.  
  • Operates jackpot computer, check cashing computer.
  • Dispatches slot employees to machines requiring fills and needed jackpots.
  • Processes table game fills
  • Processes W2-Gs for jackpots.
  • Provides other departments with cash exchanges.
  • Balances an impress bank of $20,000 to $100,000
  • Calls for security escorts.
  • Verify banks.
  • Notifies surveillance of large payouts.
  • Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.
  • Handouts and collects banks for other departments.
  • General housekeeping of guest service center.
  • Responsible for keys.
  • Follow proper hand clearing techniques.
  • Check for state self-exclusion
  • Process guest applications and issue membership card
  • Process vouchers for point redemption
  • Make announcements over PA system
  • Demonstrate and explain slot card procedures
  • Act as a backup to the switchboard-answer phone calls
  • Assist with giveaways and promotions
  • Conduct data entry of mailing lists
  • Process show tickets
  • Sell and redeem gift cards
  • Assist with bus groups

EDUCATION, TRAINING AND EXPERIENCE

  • High School diploma
  • Prior cash handling experiences preferred.
  • Prior guest service experience preferred.
  • Basic Computer knowledge required

STANDARDS OF PERFORMANCE

  • Read and comprehend internal controls.
  • Good math skills.
  • Good communication skills.
  • Basis computer skills
  • Good cash handling experience.
  • Knowledge of guest service operations.
  • Ability to use a computer.
  • Accuracy with money handling skills and paperwork completion.
  • Ability to speak clearly over handheld radio.
  • Ability to handle a busy work environment.
  • Decision making ability (know when to do buy and what to request for buy/ inventory control).
  • Ability to use and read calculator.
  • Must follow internal controls and department policies.
  • Ability to demonstrate proper hand clearing techniques.

MENTAL AND PHYSICAL REQUIREMENTS

  • Lifting up to 25 lbs.
  • Standing for long periods of time.
  • Talking.
  • Stooping, kneeling, crawling, reaching, walking, pushing, pulling.

WORKING ENVIRONMENT AND CONDITIONS

  • Inside work.
  • Stressful work environment.
  • Loud noise levels.
  • Exposure to cigarette smoke.

EQUIPMENT AND TOOLS

  • General office equipment including, but not limited to:
  • Calculator
  • Computer
  • Currency Counter
  • Check cashing equipment
  • Cash Advance
  • Embosser
  • Telephone
  • Radio

Bartender

Q CASINO + RESORT 

Bartender

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:    Front of House Manager / Beverage Manager / Supervisor
  • Supervises:    N/A

HOURS OF WORK

  • Monday – Off
  • Tuesday – Off
  • Wednesday – Off
  • Thursday – Off
  • Friday: 4:00 PM – 1:00 AM 
  • Saturday: 12:00 PM – 8:00 PM
  • Sunday: 8:00 AM – 5:00 PM

**Schedule is subject to change and may vary.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Set up beverage area according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
  • Verify identification and ensure guests meet age requirements for alcohol service.
  • Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
  • Accurately enter orders into the POS system. 
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor bar, anticipating guest’s needs and proactively offering assistance.
  • Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of beverage areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste. 
  • Assist in post-shift breakdown and reset of beverage and service areas. 

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant food and beverage experience preferred. 

STANDARDS OF PERFORMANCE

  • Maintain a professional appearance and demeanor at all times. 
  • Deliver prompt, courteous, and attentive service. 
  • Exhibit strong teamwork and collaboration with colleagues and management. 
  • Adherent to company policies and standard service procedures. 
  • Demonstrate strong time management and multitasking skills.
  • Prepare cocktails and beverages according to standardized recipes and presentation standards.
  • Ensure accuracy in food and beverage delivery.
  • Execute the established sequence of service consistently in all guest interactions.
  • Utilize suggestive selling to enhance guest experience and maximize revenue.
  • Process guest payments following cash-handling and credit card security procedures.
  • Demonstrate effective service recovery techniques when resolving guest issues.
  • Escalate guest issues appropriately when needed to ensure satisfaction.
  • Uphold high standards of cleanliness and organization in the dining room. 
  • Respond quickly and effectively to guest inquiries and concerns.
  • Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL and PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment. 
  • Strong problem-solving skills and ability to adapt to changing situations. 
  • Excellent communication and interpersonal skills. 
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs. 
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

  • Primarily indoors, may support occasional outside events. 
  • Exposure to varying temperatures, and moderate-to-high noise levels.
  • High guest interaction requiring excellent customer service skills.
  • Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

  • Cocktail tools, shakers, strainers, jiggers.
  • Draft systems, soda guns, tap handles.
  • POS terminal and payment processing equipment. 
  • Glassware, dish equipment, sanitation supplies.