Q CASINO + RESORT
Table Games Dealer + Table Games Supervisor
Dual Rate
BASIC FUNCTION
Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Casino Operations Managers, Casino Operations Shift Managers
- Supervises: Table Games Dealers
SPECIFIC DUTIES AND RESPONSIBILITIES
- Table Games Supervisor
- Responsible for assigning dealers to games when Table Games Lead is not present
- Assists with dealer training and improving employee skills
- Responsible for meeting and greeting customers at the Table Games area
- Resolves game related disputes involving customers and employees
- Completes fill and credit transactions
- Ensure Title 31 compliance
- Works with other departments to ensure a cooperative environment
- Table Games Dealer
- Deals standardized, smooth and mechanically efficient games to players
- Responsible for exchanging chips for currency
- Responsible for verifying fills and credits with supervisors
- Responsible for accurately collecting and paying wagers
- Supervisor/Dealer
- Provides and promotes positive customer relations supported by employee quality service
- Ensure honesty and integrity of all table games during assigned shift.
- Responsible for the protection of company assets as it relates to table games.
- Reports suspicious activity and customer behavior to supervisors.
- Responsible for maintaining a consistent pace on assigned games.
- Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE
- High School Diploma
- 1-2 years table games experience
- 1-2 years supervisory experience
STANDARDS OF PERFORMANCE
- Good leadership skills
- Good oral and written communication skills
- Excellent customer service skills
- Reasonable knowledge of applicable mathematical skills
- Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
- Must be able to resolve customer disputes professionally and courteously
- Must be knowledgeable of IRGC rules and regulations
- Must be knowledgeable to Q Casino Internal Controls
- Must possess a valid IRGC gaming license.
MENTAL AND PHYSICAL REQUIREMENTS
Standing for extended periods of time
WORKING ENVIRONMENT AND CONDITIONS
- Inside working environment
- Exposed to cigarette smoke
- Loud noise levels
- Irregular work schedules, including nights, weekends, and holidays
EQUIPMENT AND TOOLS
- Computer
- Fax machine
- Calculator
- Radio
Q CASINO + RESORT
HILTON GARDEN INN + THE KEY HOTEL
Hotel Laundry Attendant
SUMMARY
As a Laundry Attendant, you will be expected to wash, dry, and fold hotel linens and towels.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Hotel Housekeeping Supervisor
SPECIFIC DUTIES AND RESPONSIBILITIES
- Wash, clean, dry, and fold numerous hotel linen and laundry items.
- Sort the laundry items according to material and color.
- Perform floor sweeps, removing soiled linen, garbage from floor buggies and HK carts
- Arrange clothes in the laundry room as per the specifications.
- Wrap the laundry items for pickup or delivery.
- Update the laundry list and record it on a daily basis.
- Maintain cleanliness in the laundry room.
- Assist fellow laundry attendants in loading and unloading laundry washers and dryers.
- Maintain inventory level which includes detergents, sewing machines, detergent cakes, and others. Keep it updated on a regular basis.
- Stock linen rooms, HK carts to appropriate, predetermined par levels
- Respond to customer complaints in a professional manner.
- Provide various other laundry services if required.
STANDARDS OF PERFORMANCE
- Extensive experience in using laundry detergents and cleaning equipment.
- Ability to work long hours as well as work on weekends if required.
- Well versed in using laundry equipment and maintaining the types of equipment.
- Ability to lift heavy materials and objects.
- Quick decision-making skills.
- A problem solver.
- Great customer service skills.
- Good written and verbal communication skills.
- Physically fit.
- Ability to calculate effectively using basic arithmetic skills.
- Excellent time management skills.
- Extraordinary team management skills.
- Excellent attention to detail.
EDUCATION, TRAINING AND EXPERIENCE
- High school diploma or equivalent.
- Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.
- Ability to read, write, speak, understand, and communicate in basic English preferred.
- Prior experience as a Laundry Attendant or a similar position in the hospitality industry will be considered.
MENTAL AND PHYSICAL REQUIREMENTS
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift up to 15 pounds at times.
- Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.
WORKING ENVIRONMENT AND CONDITIONS
- Loud noise levels from laundry room.
EQUIPMENT AND TOOLS
- Laundry Equipment
- Press
- Heavy Duty Washers and Dryers
Q CASINO + RESORT
Table Games Dealer + Table Games Supervisor
Dual Rate
BASIC FUNCTION
Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Casino Operations Managers, Casino Operations Shift Managers
- Supervises: Table Games Dealers
HOURS OF WORK
Schedule Varies and can change based of business demands: 6:00 PM – 2:00 AM
SPECIFIC DUTIES AND RESPONSIBILITIES
- Table Games Supervisor
- Responsible for assigning dealers to games when Table Games Lead is not present
- Assists with dealer training and improving employee skills
- Responsible for meeting and greeting customers at the Table Games area
- Resolves game related disputes involving customers and employees
- Completes fill and credit transactions
- Ensure Title 31 compliance
- Works with other departments to ensure a cooperative environment
- Table Games Dealer
- Deals standardized, smooth and mechanically efficient games to players
- Responsible for exchanging chips for currency
- Responsible for verifying fills and credits with supervisors
- Responsible for accurately collecting and paying wagers
- Supervisor/Dealer
- Provides and promotes positive customer relations supported by employee quality service
- Ensure honesty and integrity of all table games during assigned shift.
- Responsible for the protection of company assets as it relates to table games.
- Reports suspicious activity and customer behavior to supervisors.
- Responsible for maintaining a consistent pace on assigned games.
- Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE
- High School Diploma
- 1-2 years table games experience
- 1-2 years supervisory experience
STANDARDS OF PERFORMANCE
- Good leadership skills
- Good oral and written communication skills
- Excellent customer service skills
- Reasonable knowledge of applicable mathematical skills
- Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
- Must be able to resolve customer disputes professionally and courteously
- Must be knowledgeable of IRGC rules and regulations
- Must be knowledgeable to Q Casino Internal Controls
- Must possess a valid IRGC gaming license.
MENTAL AND PHYSICAL REQUIREMENTS
Standing for extended periods of time
WORKING ENVIRONMENT AND CONDITIONS
- Inside working environment
- Exposed to cigarette smoke
- Loud noise levels
- Irregular work schedules, including nights, weekends, and holidays
EQUIPMENT AND TOOLS
- Computer
- Fax machine
- Calculator
- Radio
Q CASINO + RESORT
Table Games Dealer
BASIC FUNCTION
Deals assorted games such as blackjack, poker, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Casino Operations Shift Managers/ Table Games Leads
- Supervises: N/A
HOURS OF WORK
- Schedule varies and is subject to change based off business demand: 6:00 PM- 2:00 AM
SPECIFIC DUTIES AND RESPONSIBILITIES
- Deals standardized, smooth and mechanically efficient games to players.
- Responsible for exchanging chips for currency.
- Completes fill and credit transactions.
- Responsible for verifying fills and credits with supervisors.
- Responsible for accurately collecting and paying wagers.
- Provides and promotes positive customer relations supported by employee quality service.
- Ensure honesty and integrity of all table games during assigned shift.
- Responsible for the protection of company assets as it relates to table games.
- Reports suspicious activity and customer behavior to supervisors.
- Responsible for maintaining a consistent pace on assigned games.
- Other duties as assigned.
EDUCATION, TRAINING AND EXPERIENCE
STANDARDS OF PERFORMANCE
- Good oral communication skills.
- Excellent customer service skills.
- Reasonable knowledge of applicable mathematical skills.
- Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays.
- Must be able to stand for long periods of time.
- Must be knowledgeable of IRGC rules and regulations.
- Must be knowledgeable of DGP&C internal controls.
- Must possess a valid IRGC gaming license.
MENTAL AND PHYSICAL REQUIREMENTS
Standing for extended periods of time.
WORKING ENVIRONMENT AND CONDITIONS
- Inside working environment.
- Exposed to cigarette smoke.
- Loud noise levels.
- Irregular work schedules, including nights, weekends, and holidays.
Q CASINO + RESORT
Banquet Event Staff
BASIC FUNCTION
Banquet Event Staff are responsible for serving food and/or drinks to guests, ensuring guest satisfaction.
ORGANIZATIONAL RELATIONSHIPS
- Reports to: Banquet Manager
- Supervises: N/A
HOURS OF WORK
- Scheduled hours vary based on business demand between 6:30 AM and 2:00 AM
SPECIFIC DUTIES AND RESPONSIBILITIES
- Set banquet rooms according to event specs including linens, silverware, glassware.
- Greet guests professionally and provide courteous and efficient service throughout the event.
- Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to event specifications.
- Maintain cleanliness and organization of banquet areas before, during, and after events.
- Communicate effectively with other team members to ensure smooth service.
- Clear tables, replenish beverages, and fulfill guests requests promptly.
- Adhere to all health, safety, and sanitation regulations.
- Follow proper procedures for handling and disposing of food waste.
- Assist in post-event breakdown.
EDUCATION, TRAINING AND EXPERIENCE
- No formal education required.
- Prior food and beverage experience preferred.
STANDARDS OF PERFORMANCE
- Maintain a professional appearance and demeanor at all times.
- Deliver prompt, courteous, and attentive service to all guests.
- Exhibit strong teamwork and collaboration with colleagues and management.
- Adhere to company policies and banquet service procedures.
- Demonstrate strong time management and multitasking skills.
- Ensure accuracy in food and beverage delivery.
- Uphold high standards of cleanliness and organization in the banquet area.
- Respond quickly and effectively to guest inquiries and concerns.
MENTAL AND PHYSICAL REQUIREMENTS
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving skills and ability to adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to stand and walk for extended periods.
- Must be able to lift and carry up to 25-50 lbs.
- Ability to bend, stoop, and reach frequently.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
WORKING ENVIRONMENT AND CONDITIONS
- Inside/Outside work.
- Exposure to varying temperatures.
- Frequent interaction with guests, requiring excellent customer service skills
- Noise levels may be high during events.
- Fash-paced and physically demanding work environment.
EQUIPMENT AND TOOLS
- Coffee and beverage dispensers.
- Cleaning and sanitation supplies.
- Serving Trays and stands.
The University of Dubuque is a growing faith-based University that is seeking a full-time Assistant Director of Financial Aid. The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.
Position Summary:
The University of Dubuque is seeking a qualified individual to join our Office of Student Financial Aid team. The Assistant Director of Student Financial Planning is a full-time position that is part of a hardworking and energetic team. The Assistant Director counsels students and families throughout the entire financial aid process. The Assistant Director must understand and interpret Federal and State laws, Institutional policies and needs, and components of calculating student financial aid eligibility while confidentially handling students’ highly sensitive financial information.
Primary Responsibilities:
- Advise students and parents about financing their education and all aspects of the financial aid process
- Certify and process private student loans
- Reconcile Federal Direct Loans, Pell Grants, and state grant programs
- Assist with federal and institutional work study programs
- Process verification documents, tax forms, etc.
- Review and resolve conflicts associated with student aid reports
- Work with the Office of Advancement in awarding Endowed and Contributed scholarships
- Prepare loan exit documents for graduating students
- Assist students with debt management
- Develop and execute action plans for efficient document tracking and processing
- Establish and cultivate working relationships and implement plans with other offices and departments across campus
- Perform other duties in support of the University’s Mission
Skills and Abilities:
- Uphold confidentiality according to FERPA regulations
- Communicate with excellence, including written and verbal
- Ability to multi-task and work in a fast-paced environment
- Relate to students, faculty, staff, and the public in a professional, courteous manner
- Driven and self-motivated
- Detail-oriented
- Ability to remain seated at a workstation for extended periods of time
Qualifications:
- Diploma Required; Undergraduate Degree Preferred (working towards Bachelors Degree)
- Minimum of 3-5 years’ experience in financial aid or related industry
- Experience in Microsoft Office Suite
To apply with a growing faith-based University for the Assistant Director of Financial Aid position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to hr@dbq.edu.
Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/
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