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The ideal candidate possesses the ability to follow a management philosophy that is input-oriented and values fairness, problem solving and the development of partnerships; ability to work effectively as a member of a team; and the desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

DISTINGUISHING FEATURES OF THE CLASS: Work in this class involves responsibility for assisting police, sheriff and fire departments by directing and coordinating public safety communication efforts through established procedures. The employee in this class must exercise independent judgment in handling emergency calls and other requests for service and will provide assistance and guidance in handling complex and unusual situations. Supervision and assignments are received both orally and in writing from the Emergency Communications Director; and work is reviewed by the Emergency Communications Director through conferences, observation, results achieved and evaluation of reports submitted.

• Supply information to other departments.
• Diagnose computer and equipment problems.
• Use standard operating procedures in sending and receiving radio and telephone assignments.
• Dispatch personnel and equipment.
• Assist in reports and records processing; and computer-aided dispatch system updates.
• Provide general assistance to the public by filing complaints and reports.
• Verify accuracy of criminal justice files.
• Respond to questions and service requests.
• Participate in the city’s intercultural competency training and program.
• Discuss goods or services information with customers or patrons.
• Coordinate operational activities.
• Maintain call records; security; and current knowledge related to work activities.
• Confer with coworkers to coordinate work activities.
• Operate computer terminal, communications equipment or systems; and vehicles or material-moving equipment.
• Answer telephones to direct calls or provide information.
• Search files, databases or reference materials to obtain needed information.
• Enter information into databases or software programs.
• Relay information between personnel and other departments.
• Monitor radio talk groups on the Dubuque County Radio System and other mutual aid systems; alarm systems; and equipment operation to ensure proper functioning.
• Refer customers to appropriate personnel.
• Report maintenance or equipment problems to appropriate personnel.
• Adjust office equipment to ensure proper operation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Computers and Electronics – Knowledge of processors, electronic equipment, and computer hardware and software, including applications.
• Geography – Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics and locations.
• Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Active Listening and Comprehension – Listening to others, not interrupting, asking good questions, and understanding what is being said.
• Service Orientation – Looking for ways to help people.
• Monitoring – Keeping track of how well people and/or groups are doing in order to make improvements.
• Speech Clarity and Expression – Communicating by speaking clearly.
• Selective Attention – Paying attention to something without being distracted.
• Deductive and Inductive Reasoning – Using or making rules to solve problems or come up with answers from lots of detailed information.

• Customer service or dispatcher experience; and
• Possession of a high school diploma or its equivalent.
• Certification (or ability to obtain within one year) in the following areas:

1. 40-hour State Telecommunications Training or equivalent
2. Emergency Medical Dispatch Certification
3. Emergency Fire Dispatch Certification
4. Emergency Police Dispatch Certification
5. State Certification on the IOWA/NCIC System

DESIRED QUALIFICATIONS:

• Associates degree in Public Safety, Telecommunications, Psychology or related fields.
• Experience in the operation of emergency communication equipment

FLSA STATUS:  Non-exempt

JOB DUTIES:

• Analyze financial records to improve efficiency; and data to inform operational decisions and activities.
• Direct sales, marketing, and customer service activities; organizational operations, projects and services; financial operations; and laborer duties.
• Determine pricing and monetary policies; and resource needs.
• Prepare staff schedules and work assignments.
• Monitor performance of organizational members and partners.
• Provide basic information to guests, visitors, or clients.
• Develop organizational goals and objectives; organizational policies and programs; and marketing plans and strategies.
• Implement organizational process and policy changes.
• Conduct employee training programs.
• Recommend organizational process and policy changes.
• Manage environmental sustainability projects.
• Conduct staff orientation and weekly staff meetings.
• Process payroll.
• Schedule lap swims.
• Test water chemistry and complete required state health forms.
• Backwash pool filters.
• Inform aquatics supervisor of the need to order pool supplies; and of employee misconduct, tardiness or poor customer service.
• Open and close the facility.
• Attend workshops and meetings, including bi-weekly meetings with supervisor, managers and head guards.
• Supervise lifeguards.
• Perform mid- and end-of-season evaluations on pool personnel.
• Assist staff members with daily pool operation.
• Inspect facility including AED, fanny packs, diving boards, lifesaving/rescue equipment, ladders, locker rooms, showers, deck areas, grounds, slides.
• Record inspection problems and inconsistencies and inform aquatics supervisor.
• Receive and handle public concerns, problems and suggestions.
• Notify proper authority, i.e., police, aquatic supervisor, when serious problems arise.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Social Perceptiveness – Understanding people’s reactions.
• Service Orientation – Looking for ways to help people.
• Speaking and Expression – Communicating clearly by talking to others.
• Coordination – Changing what is done based on other people’s actions.
• Active Listening – Listening to others, not interrupting, and asking good questions.
• Monitoring – Keeping track of how well people and/or groups are doing in order to make improvements.
• Instructing – Teaching people how to do something.

MINIMUM QUALIFICATIONS:

• Two (2) years’ experience in pool operations
• Experience as a lifeguard for a public swimming pool or area
• Current lifeguarding, CPR, and first aid certificates

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business or administration fields
• Basic understanding of pool water quality control and pool equipment’s mechanical functions

SUPERVISORY STATUS: Functional

FLSA STATUS: Exempt