Manager, Delivery Systems & Performance

Overview

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

How can you make an impact?

The Manager, Delivery Systems & Performance is a people manager responsible for enabling high-performing product delivery teams through effective systems, tools, metrics, and ways of working. This role leads a team focused on optimizing product delivery operations, creating and maintaining tools that support product delivery, improving system performance, and establishing data-driven insights that support Agile delivery, publishing operations, and business readiness.

Acting as a bridge between product delivery teams, technology, finance, and business leadership, this manager ensures tools, processes, and metrics reduce friction, improve visibility, and enable consistent, reliable planning and execution across the organization.

What you will do:

People Leadership & Team Development

Lead, coach, and develop a team responsible for product planning and delivery systems, tooling, metrics, and work optimization.
Establish clear goals, priorities, and performance expectations aligned to organizational delivery objectives.
Foster a culture of continuous improvement, collaboration, and data-informed decision-making.
Provide mentorship and growth opportunities, ensuring team members build strong technical, analytical, and consultative skills.

Delivery Performance & Agile Metrics Strategy

Define and execute a comprehensive strategy for product planning and delivery metrics aligned to organizational goals.
Establish and maintain KPIs aligned with our Agile delivery methodology measuring areas such as delivery flow, velocity, quality, predictability, and system health.
Promote a metrics-driven culture, guiding teams and leaders in using data to improve outcomes rather than police performance.
Partner with senior leadership to ensure reporting supports planning, strategic decision-making, and transparency.

Tooling, Systems & Automation Enablement

Oversee administration and optimization of Jira and related delivery tools (e.g., Confluence, Smartsheet), ensuring alignment with business needs and Agile and operational practices.
Lead configuration, automation, and workflow optimization to reduce manual effort and improve data accuracy.
Evaluate, recommend, develop, and manage new tools or integrations to improve efficiency and performance.

Work Optimization & Process Improvement

Identify inefficiencies, bottlenecks, and repetitive work across product delivery teams.
Design and implement improved workflows, dashboards, reporting structures, and automation.
Standardize approaches to tracking initiatives, product development, and work items to improve clarity and consistency.
Monitor adoption and effectiveness of new processes, adjusting as needs evolve.

Collaboration, Enablement & Coaching

Partner closely with Agile Coaches, Product Owners, Project Managers, finance leaders, and product delivery teams to understand challenges and enable effective execution.
Provide training, documentation, and hands-on support to ensure teams effectively use tools and metrics.
Facilitate cross-team alignment on work tracking, dependencies, and product delivery expectations.
Lead retrospectives and improvement sessions focused on systems, tools, and ways of working.

What you bring:

Education

Bachelor’s degree or equivalent experience

Experience

7+ years of experience in delivery operations, Agile environments, systems enablement, or process improvement.
Prior experience managing or leading teams, including performance management and coaching.
Strong experience administering and optimizing Jira, Smartsheet, and similar delivery tools.
Experience designing metrics, dashboards, and reports to support product delivery performance, systems improvement, and decision-making.
Demonstrated success partnering with cross-functional teams and senior leaders.

Skills & Competencies

Deep understanding of Agile methodologies and product delivery practices (Scrum, Kanban, Lean).
Strong systems thinking with the ability to translate operational challenges into scalable solutions.
Proficiency with data analysis, reporting, and visualization tools (e.g., Jira reporting, Excel, Power BI, Tableau).
Excellent communication skills, able to explain complex systems and metrics to technical and non-technical audiences.
Proven ability to lead change, improve processes, and drive adoption.

Here’s what we offer:

The pay range for this position is between $114,000-130,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

50376

Administrative / Accounting Coordinator

Express Employment Professionals is seeking qualified candidates for a local Dubuque company for a temporary administrative/reporting role.

This position is scheduled to start March 2nd and will last a minimum of 14 weeks.

Position Details

Pay: $18.00 per hour
Schedule: Monday–Friday
Hours: 8:00 AM – 4:30 PM (8-hour shifts)
Assignment Length: Minimum of 14 weeks
Location: Dubuque, IA

Job Responsibilities

Review, prepare, and distribute a variety of reports
Prepare reports and estimates with a high level of accuracy and attention to deadlines
Distribute weekly reports and respond to related questions
Reconcile production or inventory reports
Collaborate with production and accounting teams to research and resolve discrepancies

Qualifications

Strong attention to detail and accuracy
Ability to manage multiple reports and deadlines
Basic understanding of production, inventory, or accounting data preferred
Proficiency with Microsoft Office (Excel experience is a plus)
Strong communication and problem-solving skills

Why Work with Express?

Express Employment Professionals connects talented individuals with great local opportunities. We provide support throughout your assignment and help match your skills with the right role.

Workforce Absence Team Lead

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Workforce Absence Team Lead

PRIMARY PURPOSE: To supervise the operations of multiple teams of examiners and technical staff for disability claims for clients; to monitor colleagues' workload, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims within the teams including frequent diaries on complex or high exposure claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Supervises multiple teams of examiners and/or several technical operations colleagues for a wide span of control; may delegate some duties to others within the unit.
Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office.
Provides technical/jurisdictional direction to examiner reports on claims adjudication.
Compiles, reviews, and analyzes management reports and takes appropriate action.
Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.
Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal.
Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner.
Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client.
Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client.
Assures that direct reports are properly licensed in the jurisdictions serviced.
Ensures claims files are coded correctly and adequate documentation is made by claims examiners.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires, and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred.

Experience
Six (6) years of claims experience or equivalent combination of education and experience required. Two (2) years of claims supervisory experience preferred.

Skills & Knowledge

Thorough knowledge of claims management procedures and processes for disability
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Childcare Assistant – Day Care Center – FT Days

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four
consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Childcare Assistant!

As a Childcare Assistant at MercyOne, you will assist the Teacher in the care of children ranging in age from 6 weeks – 9 years. Programs are designed around the developmental needs of children.

Schedule:

Full-Time Days; Primarily looking for candidates to work hours between 10:00am – 6:30pm, or 11:00am – 7:30pm. Our Child Development Center is open Monday through Friday 5:45am – 7:30pm. No weekends or holidays!

General Requirements:

Adheres to the principles of caring and expected behaviors outlined in MercyOne Dubuque Medical Center’s Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Dubuque Medical Center’s Mission and Values.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Performs other duties consistent with purpose of job as directed.

Actively knows, understands, incorporates, and demonstrates the organization’s mission and core values, including the Guiding Behaviors and Caring Model Principles, and always conducts oneself in a manner consistent with these values.

Demonstrates specific customer-focused behaviors relating to attitude, privacy/confidentiality, communication skills and professional behavior.

Assists and carries out planned activities as necessary.

Recognizes and attempts to meet the physical, social, emotional, and intellectual needs of the children. Treats all children with respect.

Exhibits a warm, loving, and respectful caring attitude toward all children disciplining in accordance with the Center’s guide.

Supervises children and always provides for their physical safety. In doing so, identifies and corrects potential risk situations and hazards and completes incident reports.

Creates an environment which is interesting and challenging to the children.

Demonstrates willingness to discuss and work out problems with peers and parents as they arise.

Demonstrates knowledge of positive reinforcement and redirection as behavior modification techniques.

Seeks most continuing education requirements in areas that will be most beneficial to the department and the individual.

Strives for individual performance excellence within the job to help the department achieve its goals.

Education:

High School Diploma or equivalent

Must earn State Mandatory hours of continuing education in Early Childhood Education per year.

Must meet all mandatory education and training requirements within specified timeframes as required by organizational/regulatory standards.

Child Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

One to two years previous work experience with children and/or schooling in Early Childhood Education is highly desirable.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Physical Therapy Aide/Receptionist

Employment Type:

Full time

Shift:

Day Shift

Description:

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Customer Service Representative/Aide – Therapy Services.

As a Customer Service Representative/Aide – Therapy Services role includes the entire Aide 5400 job description. In addition to the aide scope of service, the aide receptionist is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information.

Schedule:

Full time .9 (36 hours per week)
Day Shift

General Requirements:

Must be able to put patients at ease and make them comfortable.
Must be able to give clear instructions and work with minimal direct supervision.
Must possess excellent interpersonal relationship and communication skills.
Must be able to plan day-to-day activities and to work with minimal direct supervision.
Must be competent in providing clinical care to the patient population described in the department’s description of services section of the policy manual.
Must be able to perform basic clerical duties including filing, phone and record keeping.
Demonstrates and promotes customer satisfaction.
Communicates with patient by phone and in person to gather required information to accurately schedule the patient
Ensures completion of correct paperwork for patient care
Communicates with insurance companies to ensure authorizations and coverage are in place
Communicates with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes, multi-disciplinary plans)
Communicates and is first contact for patients and staff about therapy services and programming
Uses computer for scheduling programs, registrations, use of word and excel, and EMR.
Proficient with phone, fax, scanning
Performs other duties as assigned

Education:

High school diploma required
Office and computer experience required
Experience in a health care setting preferred
Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter
Possesses excellent computer skills and ability to learn multiple computer programs that may include: Mercy admitting and billing programs, electronic medical records, insurance websites, and Microsoft office.
Possesses excellent communication skills in person and on the phone and deals frequently with protected health information. Must be able to communicate with customers experiencing pain, high stress, or dissatisfaction in a calm manner. Communicates clearly and effectively with other members of the healthcare team.
Able to learn multiple insurances and carry out requirements for each.
Admits patients into the Mercy system gathering needed information to complete process with consistent accuracy and provides explanation to patients
Understands relevant healthcare topics related to patient’s delivery of care and paperwork and is able to provide basic education to patients
Works with frequent interruptions and competing tasks. Must possess strong ability to process information, prioritize and provide direction to staff including staff in aide role.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Dubuque, located right on the Mississippi river, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails. As the region’s leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri‑state area. It holds Magnet designation (fifth consecutive cycle), CMS 5‑star quality rating and national recognition including Fortune/IBM Watson’s 100 Top Hospitals. It’s a Wellmark
Blue Distinction Center+ for maternity and earns American Heart Association awards —Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.

Our Commitment

Administrative Assistant

We are seeking a proactive and detail-oriented Administrative Assistant to support the smooth operation of our Dubuque, IA office and deliver exceptional service to both internal and external stakeholders. This role is ideal for someone who thrives in a dynamic environment, enjoys multitasking, and takes pride in creating a welcoming, organized workplace.
About MedOne:MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people access the right prescription at the best price.
What You Will Do at MedOne:Front Desk & Visitor Management

Serve as the first point of contact for visitors.
Greet guests warmly and ensure they are connected with the appropriate team member.

Office Operations & Facility SupportOversee day-to-day facility operations including:

Managing incoming and outgoing mail
Maintaining the office lunchroom and common areas
Ensuring office equipment is functional and serviced as needed

Meeting Planning & CoordinationOrganize on-site and off-site meetings:

Prepare agendas and meeting materials
Compile background research and develop content
Distribute materials to attendees in advance

Office Supplies & Inventory

Monitor inventory levels and reorder supplies as needed.
Maintain organized storage and supply areas.
Be the go to for ordering office supplies and equipment

Mail & Shipping Logistics

Sort and distribute incoming mail.
Prepare and send outgoing mail and packages.
Coordinate shipping of materials to new hires, employees, and clients.

Travel & Event Support

Assist with travel arrangements, especially during company-wide events.
Ensure itineraries and logistics are communicated clearly and efficiently.

Administrative Support for Various TeamsProvide dedicated administrative support to:

Human Resources: Assist with onboarding logistics, employee communications, and scheduling interviews or trainings.
Marketing: Help coordinate materials, manage promotional shipments, and support event planning.
Executive Leadership Team: Manage calendars, schedule meetings, prepare documents, and ensure timely communication and follow-up.

What you will bring to MedOne:

Proven experience in administrative or office support roles
Strong organizational and time-management skills
Excellent written and verbal communication
Proficiency in Microsoft Office Suite and office equipment
Ability to handle confidential information with discretion
Friendly, professional demeanor with a customer-service mindset

Why Join MedOne?

Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance.
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.

Work Hours & Location

Full-time, hourly/non-exempt role
Based at the corporate office in Dubuque, IA. Must be in office 100% of the time.
The target start date for this position is April 1, 2026.

How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.

Dental Assistant

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are growing and need more dental assistants!

Our expanded state-of-the-art facility will consist of 45 operatories and an onsite dental lab. We have invested in new equipment such as intraoral scanners, milling machines, 3D imaging, rotary Endo, and surgical microscopes, which reflects our commitment to embrace advanced technology. These investments align well with our mission to offer high quality comprehensive care to all age groups. What is more exciting is that we will have dedicated suites for oral surgery and pediatric dentistry.

The dental assistant assists the dentist and dental hygienist in the care and treatment of patients of all ages with maximum concern and respect for the patient in accordance with Iowa registration or certification.

The successful candidate will possess at least one year of experience as well as a high school diploma or equivalent. Fully qualified applicants will be graduates of an accredited dental assisting program and current CPR and Basic Life Support accreditation. If you are already a dental assistant, you also must be a registered dental assistant in Iowa. Out of state dental assistants are encouraged to apply – you will need to possess your Iowa license prior to employment.

We will consider applicants who are not already a dental assistant for our Dental Assistant Training Program. In order to be considered, you must have experience in a dental office setting in roles such as scheduling, dental patient support, or similar administrative roles.

Pre-employment drug testing, physical, review of required immunizations and background check required.

EOE

Dental Hygienist

Role: Provides oral hygiene services and treatment to patients of all ages. Participates in assessment, planning, implementation, and evaluation of oral health care. Provides professional dental hygiene leadership through compliance with established routines, policies and procedures.

Essential Duties and Responsibilities:

Provides clinical services including but not limited to: oral prophylaxis, instruction for proper home care techniques for oral hygiene including tooth brushing, flossing, nutrition and need for professional care; apply topical fluorides and sealants; screen and evaluate clients regarding caries detection, periodontal pathology; assess medical history; operate digital radiography equipment; supra and sub gingival scaling and curettage; root planning; procedures involving team periodontal techniques; administration of local anesthetics; gross debridement in treatment of acute periodontal conditions.
Provides dental education and instruction to clients individually and/or in groups.
Assists dentist as required in treatment of teeth and gums.
Uses all available resources in diagnosis and treatment in an appropriate and cost-efficient manner.
Maintains electronic clinical records and maintains other records regarding services provided, supplies and materials used.
Participates in development of dental policies, procedures, dental record, and quality improvement plan.
Maintains, uses, processes, and stores instruments, supplies, and equipment according to established standards.
Participates in ensuring professional education for self and staff to maintain the highest level of expertise.
Maintains positive relationships with other professionals within the community.
Completes all other assigned projects and duties.

Expectations:

Thorough knowledge of the principles, practices and techniques of general dental hygiene.
Practice within scope of license and experience.
Maintain infection control and safety guidelines.
Maintain a friendly, respectful, and professional environment for all patient contacts.
Maintain a cooperative, helpful work environment within the clinic.
Maintain confidentiality regarding CCHC, its clients, and employees.
Follow CCHC policies, procedures, and guidelines.

Experience: Three years’ experience required

Education: Graduate of accredited school of dental hygiene. Licensed to practice in Iowa.

Requirements: Current State of Iowa dental hygiene license/registration. Certified for anesthesia and Nitrous.

Pre-employment drug testing, physical, review of required immunizations including COVID Vaccination and background check required.

EOE

Patient Accounts Representative

Description

Medical Associates Clinic is hiring a Patient Accounts Representative to join the Business Office team! This position is responsible for the collection of delinquent patient accounts and counseling patients. Previous collection or credit counseling experience is preferred, in addition to customer service experience in an office setting.

What Skills You Bring:

Outstanding communication skills
Ability to handle difficult conversations with tact and empathy
Ability to navigate multiple computer systems
Enjoys working autonomously and with a team
Professional, responsible and trusted to get things done

Schedule: Full time, Monday – Friday, between the office hours of 7:00am – 5:00pm. This is a fully in office position working on both our East and West Campuses.

Benefits Package Includes:

Single or Family Health Insurance with discounted premium rates for wellness program participation.
401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
Flexible Paid Time Off Program (24 days off/year)
Medical and Dependent Care Flex Spending Accounts
Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What You’ll Be Doing:

Interview patients to arrange method of payment or extension of credit.
Evaluate patients’ financial status and credit history and determine payment based on patient’s ability to pay according to clinic policy.
Identify and resolve patient billing questions and complaints.
Review accounts for possible assignment to collection agency, make recommendations to Manager of Patient Accounts, and prepare information for collection agency.
Complete all other assigned projects and duties.

Knowledge, Skills & Abilities:
Experience: One to three years of similar or related experience.

Education: Equivalent to a high school diploma or GED.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.

Physical Aspects:

Reaching – Extending hand(s) and arm(s) in any direction.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions:
None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Health Educator-HIV

Responsibilities

The HIV Educator primary responsibilities includes conducting scientific based prevention education sessions with HIV positive individuals, and individuals at high-risk for HIV infection, including individual sessions, workshops, and social marketing activities for on-going recruitment. The HIV Educator also provides community education resources to the CCBHC, HIV and various Hillcrest programs and initiatives. In addition, you will:

Contribute to the quarterly progress report and annual grant renewal for the HIV grant.
Assist with the creation of promotional and supporting materials for the HIV program.
Assist with the arranging and attending health fairs, presentations, and other community events and activities.
Work toward increasing the annual number of people tested for HIV and HCV and number of people receiving Hepatitis immunizations.
Travel to Dubuque and Jackson counties; as well as various Hillcrest programs/locations in additional counties.
Provide testing and appropriate treatment referrals for HIV and Hepatitis (A, B, and C) on site at the clinic and other outreach sites.
Other duties as assigned.

Requirements

Education:

High school diploma or equivalency required.
Associate or bachelor’s degree in social services or related field preferred.

Experience:

One (1) or more years of experience with health education preferred.

Knowledge/Skills:

Knowledge of HIV and understanding of disproportionately impacted/high risk population.
Phlebotomy training preferred
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Licenses/Certifications:

Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

Health insurance (up to 79% employer paid)
Dental insurance
Vision insurance
401(k) with profit sharing and employer match
Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
10 paid holidays
80 hours sick time
2 wellness days
Staff development and training
Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
Employer paid CEU's through Relias
PerkSpot- employee discount program
Employee assistance program
Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*