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Assistant to the AVP of Paradigm Education Solutions

Paradigm Education Solutions is looking for a motivated and committed individual to be the assistant to the assistant vice president of Paradigm. This position will work out of our home office in Dubuque, Iowa.

What Will You Do?

This individual is the administrative right hand to the assistant vice president of Paradigm providing administrative support focused on marketing and sales, but also as a secondary support system for Paradigm’s editorial team. The person in this role will need to be highly organized, able to multi-task, think analytically, and adapt to change.

Who is Paradigm Education Solutions?

Paradigm Education Solutions is a division of Kendall Hunt (www.kendallhunt.com), headquartered in Dubuque, Iowa. Our mission is to provide exceptional technology and instruction that remove barriers to success for learners, educators, and practitioners while equipping individuals with the skills needed to succeed at work and in life. Our learning solutions for computer technology, health careers, business technology, and career development support learners in thousands of post-secondary programs, K-12 institutions, correctional facilities, and workforce programs nationwide. Visit our website at Paradigm to learn more.

Who Do We Need?

Someone who:

  • understands the divisional processes related to product acquisition and development, sales, marketing, implementation, and fulfillment.
  • assumes responsibility for divisional adherence to those processes through monitoring and close collaboration with different divisions.
  • manages the course initiation process for sales opportunities.
  • work with accounting, sales, and the assistant vice president to ensure sales data is accurate.
  • work with inventory control and the assistant vice president to ensure inventory levels are maintained to meet sales needs.
  • serve as a steady and consistent resource to the assistant vice president, the sales team, and the marketing team.
  • possess a bachelor’s degree (B.A.) from a four-year college or university or 3+ years of experience in administrative support or customer service.

Why Us? We Understand it’s More than Just a Job!

Choosing a career path can be one of the most important decisions in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

As a division of Kendall Hunt, Paradigm offers:

  • job stability. Kendall Hunt and its family of companies have been around for over 75 years.
  • career growth. Gain great experience to advance into higher roles. Many of our leadership and upper management staff worked their way up in our family of companies.
  • affordable medical, dental, and vision insurance with company paid life insurance and short-term and long-term disability.
  • a generous company match on a 401(k) plan, as well as profit sharing.
  • a generous PTO package at hire, plus paid holidays.
  • scholarship and tuition reimbursement.

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Customer Solutions Representative

Do you enjoy helping others and tackling new challenges each day? If you like researching solutions and thinking critically, this role may be a great fit. We’re looking for customer-focused problem solvers who can confidently guide users, navigate systems and tools, and deliver thoughtful, effective support that makes a real impact. This position is based in our Dubuque, Iowa office.

As a team of highly motivated, customer-centric professionals, we’re looking for the right person to join our Customer Solutions team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone, e-mail and using our on-line Chat function. We are looking for tech savvy individuals, who enjoy problem solving on the spot.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

In A Typical Work Day You Will…

  • Provide 1st level customer support via phone, on-line Chat and other social media tools to receive and enter customer orders.
  • Assist customers using products for the first time. (i.e., purchasing on ecommerce, registering on websites, etc.).
  • Troubleshoot problems customers may experience. (i.e., password reset, wrong class registration, activation code not working, etc.).
  • Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
  • Update corporate CRM with information based on support issues handled.

Who We Need!

  • Ability to use multiple software platforms and programs.
  • Prior customer support experience, professionalism, attention to detail and accuracy is a must!
  • Ability to multi-task with strong verbal and written communication skills is essential.
  • A higher education degree is preferred, but any educational background is welcomed.
  • This role is more than the title perceives – this is a gateway role to home in on your skills, with the potential to advance within our company.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decisions in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offer:

  • Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • A generous PTO policy, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Digital Publishing Specialist

Kendall Hunt Publishing is seeking a talented Digital Publishing Specialist to join our Higher Education team. As a Digital Publishing Specialist, you will play a pivotal role in developing and coordinating projects with a focus on our online and digital initiatives. Your expertise will be instrumental in shaping the future of Kendall Hunt’s digital presence and ensuring the success of our online learning platforms. This position is based in the home office in Dubuque, Iowa. No Remote work available.

What Will You Do?

The Digital Publishing Specialist will manage and coordinate projects with specialization in web components. The Publishing Specialist serves as an active mediator between several departments, including Contracts, Design, Permissions, Purchasing and even outside vendors such as copyeditors, typesetters, graphic artists, and the website production team. The Publishing Specialist and sales representative are responsible for monitoring the project through all stages of development and production to ensure the final product meets the needs and expectations of our authors.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt, you immediately notice the collaboration, friendliness, and sense of purpose among our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

Who You Are…

  • You understand the importance of a positive customer experience and your role in that overall experience.
  • You have a desire to work in the publishing industry with print, online and web-based products.
  • You are proficient or knowledgeable of Internet software, Adobe Professional, and Microsoft Office programs.
  • You don’t mind taking initiative and consider yourself an independent thinker.
  • You are a great communicator, people person and problem solver
  • You are organized and detail oriented.
  • You have a bachelor’s degree in a related field, or two to four years of related experience.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decisions in your life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand that the benefits an employer offers can be just as appealing as the job itself.

Our companies offer:

  • Job Stability: Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth: Gain great experience to promote to higher roles! Many of our leadership and upper-management staff have worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with company-paid life insurance, short-term and long-term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • A generous paid time off package at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Rights and Permissions /Digital Publishing Specialist

Kendall Hunt Publishing is looking for our next Rights and Permissions Specialist to join our Higher Education Publishing Services team. You will focus on researching, clearing, and processing payments for the use of borrowed materials. This position will work in the home office in Dubuque, Iowa. No remote work.

What Will You Do?

  • You will review projects page by page looking for borrowed material.
  • You will summarize and prepare lists of credit lines based on individual copyright holder requests.
  • You will work closely with researching copyright holders, publishers, source information, and more via the internet and through other printed materials.
  • You will be responsible for budgets and continuously monitor as projects progress on.
  • You will process all permission payments and assist with set up of any new vendors we use.
  • You will register with the Library of Congress copyrights on published works.
  • You understand the importance of a positive customer experience and your role in that overall experience.
  • You have a desire to work in the publishing industry with print, online and web-based products.
  • You are proficient or knowledgeable of Internet software, Adobe Professional, and Microsoft Office programs.
  • You don’t mind taking initiative and consider yourself an independent thinker.
  • You are a great communicator, people person and problem solver
  • You are organized and detail oriented.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

Who You Are…

  • You understand the importance of a positive customer experience and what your role is in that overall experience.
  • You have a desire to research and enjoy working with budgets and payments.
  • You are proficient or knowledgeable of Internet software, Microsoft Office programs, and databases.
  • You don’t mind taking initiative and consider yourself an independent thinker.
  • You are a great communicator, people person and problem solver.
  • You have a bachelor’s degree in a related field, or two-four years of related experience.
  • Having prior experience working with permissions, copyrights, or have worked in a related area is not necessary but is a definitely plus.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decisions in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offer –

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • A generous PTO package at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

 

Higher Education Sales Consultant

Ready to make your mark in higher education? If you excel at building relationships and exceeding goals, Kendall Hunt Publishing is looking for a driven Acquisitions Sales Representative to join our team. We’re seeking a talented professional with strong communication and sales skills to develop lasting partnerships with college professors.

This position is based in office and includes approximately five weeks of overnight travel per semester, alternating with weeks spent working on college campuses. The role is based out of the Dubuque, Iowa home office and serves the Iowa and Wisconsin regions.

It’s your job to interview, listen for business potential, and persuade select candidates to work with your company by partnering with experts in their field. At Kendall Hunt Publishing, as an Acquisitions Sales Representative, you’re the driver and decision maker. You call and travel to different colleges and universities in your territory to identify business opportunities, interview professors, and persuade author candidates that have what it takes to become Kendall Hunt authors. We want to partner with talented educators in charge of lower-level, higher-enrollment courses to develop more interactive and engaging materials that solve the needs of their students and can make an impact in their college career and in the difference, they make in the world in the future.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies, and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

Characteristics of Who KH Looks for in an Acquisitions Sales Representative- You are someone who…

  • Takes initiative and works independently, demonstrating an entrepreneurial mindset by actively problem-solving and utilizing strong critical thinking skills.
  • Has a strong desire to learn, coupled with a deep inclination to ask questions and seek answers, while actively engaging in diverse subject matter.
  • Embrace a drive to win and excel, consistently seeking improvement and striving to outperform in a dynamic market.
  • Show persistence in overcoming challenges while exhibiting the ability to adapt and be flexible.
  • Demonstrate the ability to affectively listen, ask questions, thinking creatively/critically and close new business with prospective customers.
  • Communicate clearly and confidently with professors, authors, team members and internal employees, ensuring that information is conveyed effectively and professionally.
  • Handle multiple priorities and tasks simultaneously while maintaining a high level of attention to detail and customer service. This position requires you to always wear multiple hats, so time management is crucial.
  • Identify challenges and develop practical solutions in real-time, enhancing customer satisfaction and streamlining processes.
  • Demonstrate proficiency in managing responsibilities that require substantial independent work while also engaging in team collaboration. This dual approach aims to achieve individual sales success while contributing positively to overall team dynamics.
  • Holds a bachelor’s degree, and enjoys spending time on college campuses, because in this job, you’ll be spending a lot of time on college campuses in your territory.
  • A valid driver’s license and an acceptable driving record are required, in accordance with the company’s corporate driving policy.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decision in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers –

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Base Salary PLUS Bonus.
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long-term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

All applicants must have a valid driver’s license and bachelor’s degree.

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

E-Learning Solutions Consultant

Kendall Hunt Publishing/Westmark Enterprises is seeking an E-Learning Solutions Consultant who will play a pivotal role in the pre-sales lifecycle, bridging the gap between client needs and our suite of digital education products, including Content, Engagement, Diet Tracker, Courseware, and Flourish. This role is responsible for delivering compelling product demonstrations, scoping and advising on custom implementations, and ensuring clients understand how our solutions align with their goals. This position is based in our home office in Dubuque, Iowa; remote work is not available. Salary is commensurate with experience.

Who We Are!

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com www.kendallhunt.com

As an E-Learning Solutions Consultant, you can expect to:

  • Collaborate with sales, publishing solutions, and information technology teams to support pre-sales engagements and technical discovery sessions.
  • Translate client requirements into tailored solution proposals.
  • Work closely with the IT team to provide feedback on client needs, product gaps, and opportunities for improvement.
  • Deliver customized, solution-focused product demonstrations to a wide range of clients, including educators, schools, and third-party vendors.
  • Serve as a technical and functional expert on Content, Engagement, Diet Tracker, Courseware, and Flourish, effectively addressing client questions and objections.
  • Create and maintain demo environments.
  • Guide prospective clients through integration options, including APIs, SSO, and LTI.

Characteristics of Who Westmark Looks for in an E-Learning Solutions Consultant — You are:

  • Qualified candidates should have an associate degree from a two-year college or technical school, or two to four years of related experience and/or training. A degree in IT, Business, or Communication is desirable.
  • Previous sales experience.
  • Able to maintain open and timely communication with external customers and internal sales teams in response to inquiries.
  • Committed to maintaining a positive and interactive relationship with internal teams, including Content, Sales, Technical Support, and Development.
  • Equipped with strong verbal and written communication skills, as well as organizational, analytical, and decision-making abilities.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decision in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.

Kendall Hunt offers –

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

E-Learning Solutions Consultant

Kendall Hunt Publishing/Westmark Enterprises is seeking an E-Learning Solutions Consultant who will play a pivotal role in the pre-sales lifecycle, bridging the gap between client needs and our suite of digital education products, including Content, Engagement, Diet Tracker, Courseware, and Flourish. This role is responsible for delivering compelling product demonstrations, scoping and advising on custom implementations, and ensuring clients understand how our solutions align with their goals. This position is based in our home office in Dubuque, Iowa; remote work is not available. Salary is commensurate with experience.

Who We Are!

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com www.kendallhunt.com

As an E-Learning Solutions Consultant, you can expect to:

  • Collaborate with sales, publishing solutions, and information technology teams to support pre-sales engagements and technical discovery sessions.
  • Translate client requirements into tailored solution proposals.
  • Work closely with the IT team to provide feedback on client needs, product gaps, and opportunities for improvement.
  • Deliver customized, solution-focused product demonstrations to a wide range of clients, including educators, schools, and third-party vendors.
  • Serve as a technical and functional expert on Content, Engagement, Diet Tracker, Courseware, and Flourish, effectively addressing client questions and objections.
  • Create and maintain demo environments.
  • Guide prospective clients through integration options, including APIs, SSO, and LTI.

Characteristics of Who Westmark Looks for in an E-Learning Solutions Consultant — You are:

  • Qualified candidates should have an associate degree from a two-year college or technical school, or two to four years of related experience and/or training. A degree in IT, Business, or Communication is desirable.
  • Previous sales experience.
  • Able to maintain open and timely communication with external customers and internal sales teams in response to inquiries.
  • Committed to maintaining a positive and interactive relationship with internal teams, including Content, Sales, Technical Support, and Development.
  • Equipped with strong verbal and written communication skills, as well as organizational, analytical, and decision-making abilities.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decision in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.

Kendall Hunt offers –

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Service Coordinator (Dispatcher)

Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process customer service requests as they arrive through email or direct customer input
  • Coordination of IT support groups scheduling service incidents in call tracking system
  • Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
  • Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
  • Schedule and track preventive maintenance schedules
  • Coordinate and track contracts and schedule service requests with third party vendors
  • Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
  • Analyze data to ensure that performance standards are maintained and customer requirements are consistently met

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

  • Previous administrative experience is preferred, ideally in a professional business or operations support environment.

  • We are willing to train motivated candidates who are eager to learn and grow in the role.

OTHER SKILLS AND ABILITIES:

Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must possess excellent telephony and active listening skills

Must be an effective time manager; prioritize tasks in a fast-paced environment.

Self-motivated with the ability to work in a fast-moving environment

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Requires a valid, restriction-free driver’s license.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Administrative Service Coordinator

We’re looking for a highly organized, detail-oriented coordinator to join our team! This role is perfect for someone with administrative or office support experience who enjoys scheduling, communication, and keeping projects on track. No IT background required – we’ll train you on the technical systems you’ll use.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle incoming service requests and schedule work for the team
  • Track and update work orders to keep projects accurate and on time
  • Monitor supplies and assist with ordering
  • Keep customers informed on service progress and timelines
  • Support the service team with administrative and coordination tasks

 

EXPERIENCE:

    • Strong administrative/office support experience
    • Proficiency with Microsoft Office (Excel, Outlook, Word)
    • Excellent communication and organizational skills
    • Ability to manage multiple priorities in a fast-paced environment

This is a full-time, Monday-Friday role with training provided, growth opportunities, and a supportive team environment.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Medical Laboratory/Radiology/Emergency Department Assistant

Requirements

  • High school diploma or equivalent required.
  • Completion of an accredited Medical Laboratory Assistant, Phlebotomy, or Patient Care Technician program preferred.
  • Minimum of one year of experience in a hospital, laboratory, or clinical setting preferred.
  • Experience with specimen collection, waived testing, and electronic order entry (LIS/EHR) strongly preferred.
  • Previous experience assisting in Radiology or the Emergency Department desirable.
  • Current BLS (Basic Life Support) certification required.

Work Hours

We are seeking a full-time (40 hours/week) Medical Laboratory/Radiology/Emergency Department Assistant to work Monday-Friday from 3:00pm – 11:30pm.

Job Summary

The Medical Laboratory/ Radiology / Emergency Department Assistant is a cross-trained healthcare professional responsible for providing high-quality technical and clinical support throughout the hospital. The primary focus of this role is on laboratory functions — including specimen collection, processing, and CLIA-waived testing — for patients in all areas of the hospital, including the Emergency Department, inpatient units, and outpatient services.

In addition, this position provides secondary support to the Emergency and Radiology Departments, assisting with patient registration, vital signs, transportation, and preparation for diagnostic imaging procedures. This role ensures efficient coordination between departments and contributes to safe, timely, and patient-centered care.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0993
Email: hr@southwesthealth.org
Fax: (608) 342-5015

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.