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Adult Education and Literacy Instructor/Coach-Remote

To work as a member of the Adult Education and Literacy Team using contemporary, researched-based curriculum to build students’ academic skills to prepare them for the HiSET and/or learn English as a Second Language. Help students navigate the systems, services, resources, and training available to successfully facilitate a pathway to a career or further education. Assist the student in troubleshooting barriers through education and training, and work with the student to obtain employment or additional training.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree required. Experience teaching Adult Basic Education, high school equivalency (HSED) and/or ESOL classes, and developing and adapting curriculum to meet student needs is preferred.

Bilingual and/or Spanish proficiency and experience working with a diverse student population is preferred.
CERTIFICATIONS AND LICENSES:
Must possess a valid driver’s license.
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
Support and serve students as a college and career coach and instructor.
Provide classroom HSED, ABE and ESOL for adult learners in face- to-face (and remote learning delivery method when necessary.)
Assist students in completing orientation and registration processes.
Work to develop relationship with students through intake information, discussion of potential barriers to success, and educational and career planning.
Connect students to necessary educational resources, social services, workforce services, and other resources as appropriate to determine their next best step on their career pathway after completion of AEL program.
Provide group/classroom style programming and/or workshops to improve student retention and success such as: study strategies, learning styles, career (soft skills), job seeking, resume building, interview skills, interview preparation, financial literacy, computer literacy, etc. in anticipation of a student’s successful completion of a program.
Assist as needed with recruitment and outreach initiatives in the assigned area to raise community awareness of education/training opportunities available through NICC and community partners.
Meet and communicate regularly with students to provide information and resources as they progress through their program of study.
Facilitate a seamless transition for students moving into other NICC college programs and/or the workforce upon completion of their adult literacy goals.
Work closely with faculty and other success coaches to identify students at high-risk of failure and intervene quickly by providing assistance.
Communicate effectively with the supervisor about successes, issues, and barriers as they relate to the position and students.
Know, understand and practice cultural sensitivity to immigrant, underrepresented and under-resourced populations in the community and at NICC.
Attend training or conferences necessary to meet the duties and responsibilities of the position.

College & Career Coach

To promote a college-going culture and facilitate the recruitment, academic
enrollment, and success of dual credit high school students in concurrent enrollment, placement in college credit (PICC), and CTE programs while they are enrolled in high school. Focus on the academic requirements and persistence of currently enrolled dual credit students.

EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate of Arts/Associate of Science with a minimum of 3 years of experience or a Bachelor’s degree required.
CERTIFICATIONS AND LICENSES:
Must possess valid driver’s license.

The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
Provide personalized, proactive involvement and academic advising to students currently enrolled or seeking to enroll in dual credit courses. Focus guidance on college-level expectations, equitable study habits, time management for concurrent coursework, and academic eligibility requirements to ensure student success and retention. Provide ongoing academic support as needed, with emphasis on early alert outreach. Provide timely, proactive outreach to students flagged through early alert systems, coordinating closely with high school counselors on response and follow-up, particularly when alerts indicate immediate academic risk (same or next-day outreach when feasible).
Execute and manage the necessary steps to facilitate student enrollment in dual credit courses. This includes identifying student interests and providing recommendations of concurrent and PICC enrollment, offering clear information and hands-on support in the admissions and dual credit enrollment procedures, and facilitating program information, college application sessions, and other presentations as requested.
Support student completion of NICC applications and onboarding requirements for concurrent and PICC courses, in coordination with high school counselors.
Facilitate student orientation to NICC systems (e.g., LMS, student portal) and provide limited, hands-on troubleshooting support in school settings, with clear referral to NICC Help Desk resources as appropriate.
Be prepared and fluent in available NICC resources to ensure student awareness and utilization of resources.
Collaborate with high school staff to manage and track students throughout the dual enrollment process to ensure student success. This role includes regular, school-embedded collaboration with assigned high schools, working alongside counselors, administrators, and instructional staff to support concurrent and PICC students.
Help students understand how their dual credit courses align with career pathways and training options at NICC. Facilitate their seamless admission transition into NICC credit programs upon high school graduation.
Understand and effectively communicate program entrance requirements
to ensure appropriate concurrent/PICC enrollments and/or testing requirements are understood.
Provide comprehensive, high-level information and assistance to students and families regarding the financial aid process with a focus on increasing FAFSA completion rates within high schools.
Conduct outreach to engage with high schools and prospective students to raise awareness of dual credit opportunities. Assist in organizing and executing diverse on- and off-campus events (e.g., admissions visits, career path info sessions) in collaboration with other NICC departments.

Public Safety Dispatcher

Position Summary

The Public Safety Dispatcher will perform technical and skilled work related to the operation of the Dubuque County Emergency Communications Center, which includes, but is not limited to, law enforcement, fire, and ambulance emergency communications systems; and performs other duties as assigned.

The ideal candidate possesses the ability to follow a management philosophy that is input-oriented and values fairness, problem solving and the development of partnerships; ability to work effectively as a member of a team; and the desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

DISTINGUISHING FEATURES OF THE CLASS: Work in this class involves responsibility for assisting police, sheriff and fire departments by directing and coordinating public safety communication efforts through established procedures. The employee in this class must exercise independent judgment in handling emergency calls and other requests for service and will provide assistance and guidance in handling complex and unusual situations. Supervision and assignments are received both orally and in writing from the Emergency Communications Director; and work is reviewed by the Emergency Communications Director through conferences, observation, results achieved and evaluation of reports submitted.

 

Job Duties

 

  • Supply information to other departments.
  • Diagnose computer and equipment problems.
  • Use standard operating procedures in sending and receiving radio and telephone assignments.
  • Dispatch personnel and equipment.
  • Assist in reports and records processing; and computer-aided dispatch system updates.
  • Provide general assistance to the public by filing complaints and reports.
  • Verify accuracy of criminal justice files.
  • Respond to questions and service requests.
  • Participate in the city’s intercultural competency training and program.
  • Discuss goods or services information with customers or patrons.
  • Coordinate operational activities.
  • Maintain call records; security; and current knowledge related to work activities.
  • Confer with coworkers to coordinate work activities.
  • Operate computer terminal, communications equipment or systems; and vehicles or material-moving equipment.
  • Answer telephones to direct calls or provide information.
  • Search files, databases or reference materials to obtain needed information.
  • Enter information into databases or software programs.
  • Relay information between personnel and other departments.
  • Monitor radio talk groups on the Dubuque County Radio System and other mutual aid systems; alarm systems; and equipment operation to ensure proper functioning.
  • Refer customers to appropriate personnel.
  • Report maintenance or equipment problems to appropriate personnel.
  • Adjust office equipment to ensure proper operation.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
  • Computers and Electronics – Knowledge of processors, electronic equipment, and computer hardware and software, including applications.
  • Geography – Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics and locations.
  • Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Active Listening and Comprehension – Listening to others, not interrupting, asking good questions, and understanding what is being said.
  • Service Orientation – Looking for ways to help people.
  • Monitoring – Keeping track of how well people and/or groups are doing in order to make improvements.
  • Speech Clarity and Expression – Communicating by speaking clearly.
  • Selective Attention – Paying attention to something without being distracted.
  • Deductive and Inductive Reasoning – Using or making rules to solve problems or come up with answers from lots of detailed information.

 

Qualifications

REQUIRED QUALIFICATIONS:

  • Customer service or dispatcher experience; and
  • Possession of a high school diploma or its equivalent.
  • Certification (or ability to obtain within one year) in the following areas:
  1. 40-hour State Telecommunications Training or equivalent
  2. Emergency Medical Dispatch Certification
  3. Emergency Fire Dispatch Certification
  4. Emergency Police Dispatch Certification
  5. State Certification on the IOWA/NCIC System

DESIRED QUALIFICATIONS:

  • Associates degree in Public Safety, Telecommunications, Psychology or related fields.
  • Experience in the operation of emergency communication equipment

 

Supplemental Information

RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within fifty (50) miles of the corporate limits of the city of Dubuque as soon as practicable after appointment, but within two years of appointment.

FLSA STATUS:  Non-exempt

Pool Manager – Temporary 2026 Term

Position Summary

 

GENERAL SUMMARY: Plan, direct and coordinate the operations of public pool. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. The pool manager is responsible for general and water safety, sanitation of the facility, general daily operations of the pool; and other duties as assigned.

The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values fairness, problem solving and the development of partnerships; and to be a team player; as well as a desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

 

Job Duties

 

JOB DUTIES:

  • Analyze financial records to improve efficiency; and data to inform operational decisions and activities.
  • Direct sales, marketing, and customer service activities; organizational operations, projects and services; financial operations; and laborer duties.
  • Determine pricing and monetary policies; and resource needs.
  • Prepare staff schedules and work assignments.
  • Monitor performance of organizational members and partners.
  • Provide basic information to guests, visitors, or clients.
  • Develop organizational goals and objectives; organizational policies and programs; and marketing plans and strategies.
  • Implement organizational process and policy changes.
  • Conduct employee training programs.
  • Recommend organizational process and policy changes.
  • Manage environmental sustainability projects.
  • Conduct staff orientation and weekly staff meetings.
  • Process payroll.
  • Schedule lap swims.
  • Test water chemistry and complete required state health forms.
  • Backwash pool filters.
  • Inform aquatics supervisor of the need to order pool supplies; and of employee misconduct, tardiness or poor customer service.
  • Open and close the facility.
  • Attend workshops and meetings, including bi-weekly meetings with supervisor, managers and head guards.
  • Supervise lifeguards.
  • Perform mid- and end-of-season evaluations on pool personnel.
  • Assist staff members with daily pool operation.
  • Inspect facility including AED, fanny packs, diving boards, lifesaving/rescue equipment, ladders, locker rooms, showers, deck areas, grounds, slides.
  • Record inspection problems and inconsistencies and inform aquatics supervisor.
  • Receive and handle public concerns, problems and suggestions.
  • Notify proper authority, i.e., police, aquatic supervisor, when serious problems arise.
  • Perform other duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Social Perceptiveness – Understanding people’s reactions.
  • Service Orientation – Looking for ways to help people.
  • Speaking and Expression – Communicating clearly by talking to others.
  • Coordination – Changing what is done based on other people’s actions.
  • Active Listening – Listening to others, not interrupting, and asking good questions.
  • Monitoring – Keeping track of how well people and/or groups are doing in order to make improvements.
  • Instructing – Teaching people how to do something.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

  • Two (2) years’ experience in pool operations
  • Experience as a lifeguard for a public swimming pool or area
  • Current lifeguarding, CPR, and first aid certificates

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in business or administration fields
  • Basic understanding of pool water quality control and pool equipment’s mechanical functions

 

Supplemental Information

 

SUPERVISORY STATUS: Functional

FLSA STATUS: Exempt

Forestry Laborer – Temporary 2026 Term

Position Summary

 

GENERAL SUMMARY: Under supervision, perform manual labor necessary to develop, maintain, or protect the urban tree canopy; operate light and medium duty trucks and equipment and performs unskilled and semi-skilled work in the planting, trimming, and removal of publicly owned trees; and perform related work as required.

The ideal candidate possesses the ability to work effectively as a member of a team; desires to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork; and is able to follow a management style that is input oriented and values fairness, problem solving and the development of partnerships.

 

Job Duties

 

JOB DUTIES:

  • Assist Forestry staff with tree maintenance, pruning and removal..
  • Perform arboricultural ground worker tasks.
  • Drag tree branches and feed brush chipper.
  • Assist staff with planting, mulching and watering trees. .
  • Operate trucks and equipment; and manual and power tools.
  • Inspect vehicles, and equipment to determine condition or maintenance needs.
  • Clean equipment or facilities; and job site.
  • Maintain vehicles and equipment.
  • Provide traffic control.
  • Assist in stump grinding operations.
  • Load and unload trucks.
  • Use time and attendance software and other records.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Equipment Operation – Knowledge of safe operation and maintenance of diesel, gas and battery powered equipment.
  • Maintenance – Knowledge of materials, equipment, tools and techniques used in removing and maintaining trees.
  • Multilimb Coordination and Manual Dexterity – Using your arms and/or legs together while sitting, standing, crouching or kneeling; and holding or moving items with your hands.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

  • Possession of a high school diploma or its equivalent.
  • Experience operating light or medium duty trucks and equipment.

PREFERRED QUALIFICATIONS:

  • Possession of a Class B CDL with air brakes endorsement.
  • Experience removing and maintaining trees
  • Knowledge of native tree and shrub species.

 

Supplemental Information

 

WORKING CONDITIONS: Duties require working outside in inclement weather; and medium to heavy work with occasional heavy lifting.

 

FLSA STATUS: Non-exempt

SUPERVISORY STATUS: None

Park Fee Collector – Temporary 2026 Term

Position Summary

 

GENERAL SUMMARY: Under supervision of the Parks & Recreation Business Development Manager (BDM) and the Park Division Manager, the Eagle Point Park Fee Collector will assist patrons at the park entrance by performing duties such as – collecting park entrance fees, checking season passes, assisting in providing directions, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones; and perform other duties as assigned.

 

The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values fairness, problem solving and the development of partnerships; and to work effectively as a member of a team; and desires to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

 

Job Duties

 

  • Greet customers, patrons, or visitors
  • Sell Eagle Point Park Season Passes
  • Collect park entrance fees
  • Prepare receipt records
  • Provide attraction or event information to patrons
  • Provide patrons with directions to attractions
  • Clean facilities and work areas
  • Resolve customer complaints or problems
  • Maintain supply or equipment inventories
  • Verify patron or staff credentials
  • Assist individuals with special needs
  • Monitor environment to ensure safety
  • Keep time card and other records
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Social Perceptiveness – Understanding people’s reactions.
  • Speech Clarity – Speaking clearly.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

  • Must be at least 18 years of age.
  • Possession of a high school diploma or its equivalent.
  • Must be able to work nights and weekends.

PREFERRED QUALIFICATIONS:

  • Cashier experience.
  • Experience in bookkeeping or general office work, including register use.
  • Experience working with the public.

 

Supplemental Information

 

SUPERVISORY STATUS: None 

FLSA STATUS: Non-exempt

Landscape Crew Member – Temporary 2026 Term

Position Summary

 

GENERAL SUMMARY: Under supervision, plant and maintain park areas, annual flower beds, perennial plantings, city right of ways and park facilities maintained by the Park Division. Duties include planting annual or perennial plants, prepping soil for planting, improving soil quality and hand weeding; mulching; thinning or pruning of ornamental shrubs and trees; participating in irrigation activities; and performing other duties as assigned.

The ideal candidate possesses the ability to work effectively as a member of a team; desires to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork; and is able to follow a management style that is input oriented and values fairness, problem solving and the development of partnerships.

 

Job Duties

 

JOB DUTIES:

  • Prepare landscape beds for planting.
  • Plant annual and perennial plants.
  • Load and transport plants or equipment.
  • Weed annual and perennial flower beds.
  • Apply mulch to landscaped areas.
  • Operate manual and power tools.
  • Irrigate annual and perennial flower beds.
  • Drive trucks or other vehicles to or at work sites.
  • Install and remove hanging flower baskets at various locations.
  • Clean equipment or facilities including restrooms and park shelters.
  • Assist with operation or repair of irrigation systems.
  • Use time and attendance software and keep other records.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Equipment Operation – Knowledge of safe operation of battery and gas powered equipment.
  • Maintenance – Knowledge of materials, equipment, tools and techniques to maintain landscaped areas.
  • Multilimb Coordination and Manual Dexterity – Using your arms and/or legs together while sitting, standing, crouching or kneeling; and holding or moving items with your hands.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

  • Possession of a high school diploma or its equivalent.
  • 18 years of age or older.
  • Possession of, or ability to obtain, a state driver’s license.

PREFERRED QUALIFICATIONS:

  • Experience in landscape and plant maintenance.
  • Experience in public grounds or facilities maintenance.

WORKING CONDITIONS: Duties require use of physical strength and working outside in inclement weather.  Occasional weekend work required.

 

Supplemental Information

 

FLSA STATUS: Non-exempt

SUPERVISORY STATUS: None

Pool Manager – Temporary 2026 Term

Position Summary

 

GENERAL SUMMARY: Plan, direct and coordinate the operations of public pool. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. The pool manager is responsible for general and water safety, sanitation of the facility, general daily operations of the pool; and other duties as assigned.

The ideal candidate possesses the ability to follow a management philosophy that is input oriented and values fairness, problem solving and the development of partnerships; and to be a team player; as well as a desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

 

Job Duties

 

JOB DUTIES:

  • Analyze financial records to improve efficiency; and data to inform operational decisions and activities.
  • Direct sales, marketing, and customer service activities; organizational operations, projects and services; financial operations; and laborer duties.
  • Determine pricing and monetary policies; and resource needs.
  • Prepare staff schedules and work assignments.
  • Monitor performance of organizational members and partners.
  • Provide basic information to guests, visitors, or clients.
  • Develop organizational goals and objectives; organizational policies and programs; and marketing plans and strategies.
  • Implement organizational process and policy changes.
  • Conduct employee training programs.
  • Recommend organizational process and policy changes.
  • Manage environmental sustainability projects.
  • Conduct staff orientation and weekly staff meetings.
  • Process payroll.
  • Schedule lap swims.
  • Test water chemistry and complete required state health forms.
  • Backwash pool filters.
  • Inform aquatics supervisor of the need to order pool supplies; and of employee misconduct, tardiness or poor customer service.
  • Open and close the facility.
  • Attend workshops and meetings, including bi-weekly meetings with supervisor, managers and head guards.
  • Supervise lifeguards.
  • Perform mid- and end-of-season evaluations on pool personnel.
  • Assist staff members with daily pool operation.
  • Inspect facility including AED, fanny packs, diving boards, lifesaving/rescue equipment, ladders, locker rooms, showers, deck areas, grounds, slides.
  • Record inspection problems and inconsistencies and inform aquatics supervisor.
  • Receive and handle public concerns, problems and suggestions.
  • Notify proper authority, i.e., police, aquatic supervisor, when serious problems arise.
  • Perform other duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Social Perceptiveness – Understanding people’s reactions.
  • Service Orientation – Looking for ways to help people.
  • Speaking and Expression – Communicating clearly by talking to others.
  • Coordination – Changing what is done based on other people’s actions.
  • Active Listening – Listening to others, not interrupting, and asking good questions.
  • Monitoring – Keeping track of how well people and/or groups are doing in order to make improvements.
  • Instructing – Teaching people how to do something.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

  • Two (2) years’ experience in pool operations
  • Experience as a lifeguard for a public swimming pool or area
  • Current lifeguarding, CPR, and first aid certificates

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in business or administration fields
  • Basic understanding of pool water quality control and pool equipment’s mechanical functions

 

Supplemental Information

 

SUPERVISORY STATUS: Functional

FLSA STATUS: Exempt

Marina Manager – Temporary 2026 Term

Position Summary

 

GENERAL SUMMARY: Under supervision of the?Parks & Recreation Business Development Manager(BDM) and/or?Division designee,?the Marina?Manager?will directly supervise, plan, direct?and coordinate activities of?marina workers?for the Port of Dubuque Marina which includes?management functions, such as purchasing,?accounting, and personnel work; and perform other duties as assigned.?The ideal candidate possesses the?ability to follow a management philosophy that is input oriented and values equity, problem solving, and the development of partnerships; to work effectively as a member of a team;?and desires?to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork.?

*Work will include weekends, evenings and holidays.

 

Job Duties

 

  • Answer customer questions about goods or services.?
  • Greet?and assist?customers, patrons, or visitors.?
  • Supervise?dock attendants.
  • Lead and enforce operational policies.?
  • Examine condition of property or products on an ongoing basis.
  • Monitor sales activities; inventories of products or materials; work areas to provide security;?and?market conditions or trends.?
  • Assist Underground Storage Tank (UST) manager by monitoring fuel tank levels and reports.
  • Train personnel in all areas of the daily operations.?
  • Assign duties or work schedules to employees.?
  • Maintain records of sales or other business transactions.?
  • Set up and continuously reevaluate merchandise displays.?
  • Clean work areas;?and?equipment, boater?shower suites,?and public restrooms.?
  • Sell products or services.?
  • Prepare financial?reports.?
  • Order?stocks of merchandise or supplies.?
  • Operate cash register point of sale and customer reservation systems; food and concessions equipment.?
  • Verify ages for customers purchasing alcohol and tobacco products.
  • Ensure health and sanitation procedures are followed.?
  • Stock and rotate inventory.?
  • Perform?start-up and closing procedures; and other dock duties.?
  • Process deposits.?
  • Assist boaters with docking?and fueling.?
  • Work with BDM to coordinate sales campaigns.?
  • Work with BDM to develop marketing plans or strategies.?
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Training – Knowledge of principles and methods for training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Service Orientation – Looking for ways to help people.
  • Critical Thinking – Thinking about the pros and cons of different ways to solve a problem.
  • Technology – Knowledge of applicable word processing programs and social media (Microsoft Office, online reservation systems, Facebook, twitter, etc.).

 

Qualifications

 

REQUIRED QUALIFICATIONS:

  • Must be 18 years old.?
  • Provide?proof of current?(free) Iowa Program for Alcohol Compliance Training (IPACT) certification?or ability to get IPACT certified?prior to first day of work.?
  • Provide proof of current (free) Iowa I-Pledge certification or ability to get I-Pledge certified prior to the first day of work. The goal of I-PLEDGE is an increase of voluntary compliance with the state’s tobacco, alternative nicotine and vapor products laws through education and enforcement.
  • Ability to obtain an Iowa Underground Storage Tank (UST) Class C Operator certificate (free) in the first week of work. (Will be trained by BDM, an Iowa Class A/B Operator).
  • Available to work between April?1 through October 31.

PREFERRED QUALIFICATIONS:

  • Experience in customer service, sales, retail or similar field.
  • Supervisory experience.

 

Supplemental Information

 

SUPERVISORY STATUS:  Functional

FLSA STATUS: Exempt

RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within fifty (50) miles of their place of employment as soon as practical after appointment, but within two years of their date of employment or appointment.