Social Worker Full-Time Dubuque

Employment Type:

Full time

Shift:

Day Shift

Description:

Must have Bachelors of Social Worker degree; Master’s preferred
Full-Time (36 hours weekly)/ Day Shift / Dubuque Medical Center
Scope of Service:
Provides services to all age groups of patients and significant others in order to facilitate adjustment to the impact of illness and promote maximum benefit from health care services provided. Individuals must be knowledgeable in tri-state community resources specific to health related needs during and pursuant to hospitalization.

Customers include: patients, families or significant others, medical staff, community agencies, particularly long term care and home health agencies but including other human service providers, nursing unit personnel and directors, Quality Improvement nurses.

ESSENTIAL FUNCTIONS:

Adheres to the principles of caring and expected behaviors outlined in MercyOne’s Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne’s Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Performs other duties consistent with purpose of job as directed.

SKILLS AND ABILITIES REQUIRED:

Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.) Must be able to deal with the problems of others in an objective, empathetic manner. Must be able to communicate well in verbal/written manner, occasionally under stressful circumstances. Must be able to meet with patients, families, hospital and medical staff in assigned areas of the hospital. Ability to problem-solve creatively. Must maintain current knowledge/skills in the area of medical social service practice.

Must be able to provide critical analysis of and input to departmental procedures, standards and practices. Deals with hospital and public contacts in a cordial, courteous, and helpful manner. Documents assessment and interventions in a timely and logical manner. Must be competent to provide care within assigned unit to the population described in the Unit’s description of services.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Work will routinely be done within the hospital during normal office hours. At times, the social worker will be called in for emergencies. In an eight hour day, employee must sit six hours, stand one hour, and walk one hour. Job requires occasional (6-10% of work time) bending and stooping. Job requires the ability to occasionally (6-10% of work time) lift and carry objects weighing up to 10 pounds. Job requires use of hands for repetitive action such as simple grasping. Must be able to see at a near visual acuity level. Must be able to speak. Must be able to hear speech. Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

Baccalaureate in Social Work required. Mastor’s in Social work preferred. Social Work experience in hospital preferred. Social Work licensure strongly preferred. Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

OR RN – Operating Room Registered Nurse

Employment Type:

Full time

Shift:

Evening Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Dubuque, located right on the Mississippi River, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails.

As the region’s leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri-state area. It holds Magnet designation (fifth consecutive cycle), CMS 5-star quality rating and national recognition including Fortune/IBM Watson’s 100 Top Hospitals. It’s a Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards — Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Registered Nurse!

An Operating Room Registered Nurse at MercyOne provides perioperative patient care, specifically in the intraoperative phase, in both the scrub and circulating roles according to established guidelines. Serves the population from neonate, infant, pediatric, adolescent, adult and geriatric.

Essential Functions:

Scrubs and circulates on cases independently, with minimal direction.
Prepares for surgical cases in an efficient manner, anticipating needs of patient, surgeon, anesthesia and other O.R. team members.
Provides a safe environment for patient and staff by implementing standards of aseptic technique and by controlling the physical and psychological aspects of that environment.
Collects and analyzes data and assesses patient in developing nursing diagnosis.
Communicates effectively with the patient, staff, physicians, and families.
Maintains knowledge of equipment set-up and function.
Initiates and directs room clean up and turnover

Schedule:

36 hours per week
Evening shift: 11:00 am – 9:30 pm
On call rotation for weekend, holiday and night hours with a 30-minute response time

Minimum Qualifications:

Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa.
Operating Room experience preferred.
Basic Life Support certified within six (6) weeks of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers.
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
Ability to read, write and speak English language.
Ability to maintain a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors, and perform job functions satisfactorily despite the stress of a hospital work environment.
Adaptability to perform a variety of duties, often changing from one task to another without loss of composure or efficiency.
Ability to perform in situations requiring set limits, standards and strict adherence to established procedures and guidelines.
Ability to perform under stress when confronted with emergency, critical or unusual situations.
Ability to take direction but also to work independently when appropriate.
Adaptability to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint.
Ability to influence people in their opinion, attitudes or judgments about ideas or things.
Ability to make generalizations, evaluations or decisions based on sensory or judgmental criteria.
Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria.
Ability to deal with people beyond giving and receiving instructions.
Ability to accept responsibility for the direction, control or planning of an activity.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

OR RN – Operating Room Registered Nurse

Employment Type:

Full time

Shift:

12 Hour Day Shift

Description:

Want to learn more about MercyOne Dubuque? Click here:

Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Registered Nurse!

Essential Functions:

Scrubs and circulates on cases independently, with minimal direction.
Prepares for surgical cases in an efficient manner, anticipating needs of patient, surgeon, anesthesia and other O.R. team members.
Provides a safe environment for patient and staff by implementing standards of aseptic technique and by controlling the physical and psychological aspects of that environment.
Collects and analyzes data and assesses patient in developing nursing diagnosis.
Communicates effectively with the patient, staff, physicians, and families.
Maintains knowledge of equipment set-up and function.
Initiates and directs room clean up and turnover

Schedule:

36 hours per week
Day shift: 6:30 am – 5:30 pm with flex to evening shift hours.
On call rotation for weekend, holiday and night hours with a 30-minute response time

Minimum Qualifications:

Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa.
Operating Room experience preferred.
Basic Life Support certified within six (6) weeks of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers.
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
Ability to read, write and speak English language.
Ability to maintain a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors, and perform job functions satisfactorily despite the stress of a hospital work environment.
Adaptability to perform a variety of duties, often changing from one task to another without loss of composure or efficiency.
Ability to perform in situations requiring set limits, standards and strict adherence to established procedures and guidelines.
Ability to perform under stress when confronted with emergency, critical or unusual situations.
Ability to take direction but also to work independently when appropriate.
Adaptability to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint.
Ability to influence people in their opinion, attitudes or judgments about ideas or things.
Ability to make generalizations, evaluations or decisions based on sensory or judgmental criteria.
Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria.
Ability to deal with people beyond giving and receiving instructions.
Ability to accept responsibility for the direction, control or planning of an activity.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Inpatient Pharmacy Tech in Training-PRN

Employment Type:

Part time

Shift:

Rotating Shift

Description:

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Pharmacy Technician in Training!

As a Pharmacy Technician in Training at MercyOne, you will assist in the provision of pharmaceutical care to inpatients and outpatients ranging in age from premature newborns to geriatrics. The inpatient pharmacy technician trainee is involved in the provision of educational and employee services to patients, guests, hospital and medical staff of MercyOne Dubuque Medical Center.

Work with and assist pharmacists and nurses with pharmacy related issues for patients and facilitates the implementation of provider orders
Perform dispensing functions under the supervision of a pharmacist
Prepare IV admixtures as well as any other sterile preparation encountered in pharmacy according to departmental policies
Make regular deliveries of medications to nursing units
Process unit based Pyxis refill reports and promptly delivers / resupplies medications to the nursing units
Answer and process incoming phone calls to the department
Assist with department inventory procedures and processes
Process patient medication charges and credits accurately into pharmacy and/or hospital information system

Schedule:

Per Diem (PRN)

General Requirements:

Must be 17.5 years of age or older
Typing, clerical and science background desirable
Registration with Iowa Board of prior to starting employment
Pass the test for and maintain national Pharmacy Technician certification as outlined by the Iowa Board of Pharmacy within 1 year of employment

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Service Supervisor

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

Ensure direct reports meet performance and accuracy goals.
Lead, coach, and develop team members through training, feedback, and recognition.
Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

Medical claims and customer service supervisor experience preferred

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Receptionist – Platteville, WI Office – 4 Days per Week

Description

Medical Associates Clinic is hiring a Full-Time Receptionist (4 Days per Week) in Platteville to be a dynamic member of our registration and scheduling team.

Pay and Benefits: $17+/hr. with full benefits package including:

Pay raises at least annually
Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
Flexible Paid Time Off Program (24 days off/year)
Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties and are known for always providing above and beyond patient/customer service with a smile. Medical Associates provides an in-depth training program for all new employees helping you successfully learn our detailed computer, phone, scheduling and registration systems used on a daily basis.

Primary schedule: Monday – Friday, 4 days per week

Location: Platteville location: 1240 Big Jack Rd., Platteville, WI 53818

Essential Functions & Responsibilities:

Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
Communicate clearly with patients, peers, clinical staff, and physicians via telephone and in person.
Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.
Check in patients for their appointments, this includes reviewing, updating or obtaining patient information making necessary account changes to ensure correct billing.
Set up patients’ new insurance coverage or modify existing coverage records as needed. Collect Copay or other payments where applicable and perform accurate end of day balancing.
Apply applicable department/provider scheduling protocols while directing patients to appropriate providers/specialties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills: Ability to multi-task and work in a fast-paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.

Physical Aspects:

Reaching – Extending hand(s) and arm(s) in any direction.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Environmental Conditions:

None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Patient Services Rep – Part Time Evenings

Description

Medical Associates Health Plans is hiring a part-time, Patient Services Representative to answer phones, emails, and perform office tasks in our Patient Services Department, a 24-hour patient assistance line. During your shift, you will work closely with a small team to triage phone calls, set up and cancel appointments, reporting, update doctor schedule, fax documents, and take switchboard calls.

Schedule: Hours for this position will be 4 hour evening shifts from 4-8pm, Monday-Friday. This position will be required to work some weekends and holidays. Able to pick up other shifts as well. Excellent shift differential and ability to work from home once trained!

Benefits for Full Time Includes:

Single or Family Health Insurance with discounted premium rates for wellness program participation.
401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
Flexible Paid Time Off Program (24 days off/year)
Medical and Dependent Care Flex Spending Accounts
Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities

Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff. These may include but are not limited to answering, directing and triaging telephone calls, sending and receiving clinical information to/from providers and completing requested tasks, determining medical necessity for DME supplies requested for patients based on Medicare guidelines, and maintaining physician call schedules.
Contact providers/office staff as necessary to complete requested tasks including but not limited to: paging, hospital and outside provider consults, physician access requests, and need for additional documentation for DME requests.
Participate in the training of new staff. Maintain and up-to-date orientation manual as appropriate.
Assist in creating policies and procedures to ensure effectiveness and efficiency in the department.

Knowledge, Skills and Abilities:
Education: High School diploma or GED required.

Experience: From three months to one year of similar or related experience.

Physical Aspects:

Stooping – Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Reaching – Extending hand(s) and arm(s) in any direction.

Walking – Moving about on foot to accomplish tasks, particularly for long distances.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions: None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Administrative Assistant in the Physician Assistant Program

The University of Dubuque is a growing faith-based University that is seeking a part-time Administrative Assistant in the Physician Assistant Program.

Position Summary:

The Administrative Assistant provides essential administrative and operational support to the Physician Assistant Program. This role facilitates communication between the program, the campus, and external partners; handles confidential information; coordinates faculty, staff, and student-related activities; assists with budgets, travel, events, and payments; and supports program leadership in the efficient operation of the department in alignment with the University’s Mission.

Primary Responsibilities:

Facilitate the information flow between the Physician Assistant Program and the campus
Assist with travel arrangements and department reimbursements
Provides confidential assistance in the receipt and handling of information
Proactively seeks answers and solutions to inquiries; maintains office supplies and purchases
Coordinate and assist with faculty professional development, credentialing, and continuing education funding
Take minutes at all faculty/staff meetings and others as requested
Coordinate, plan, and arrange events
Provide orientation and assistance with new Staff hires
Manage budgets within the Physician Assistant Department under the direction of the Program Director
Build and maintain relationships with university departments and external organizations
Collaborate with University Relations on department needs and promotional items. Track and submit student fees to Student Accounts
Assist with administration of clinical site, preceptor, guest speaker and vendor payments
Perform other duties in support of the University’s Mission

Skills and Abilities:

Self-motivated, good interpersonal skills, and the ability to function as a team member, as well as independently
Ability to communicate professionally and effectively, both orally and in writing
Excellent organizational & problem-solving skills
Excellent Microsoft Word and Excel skills
Ability to prioritize projects and multi-task
Ability to remain seated at a workstation for extended periods of time
Flexibility with schedule as need arises

Qualifications:

Associate degree required; Undergraduate Degree preferred
Previous computer skills (data entry, spreadsheet, word-processing, Microsoft office)
Minimum of 2 years’ experience supporting mid- to executive level managers

To apply with a growing faith-based University for the Administrative Assistant in the Physician Assistant Program position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to hr@dbq.edu.

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/

Full-Time Security Officer

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for providing for the safety and security of guests, employees, and property and company assets.
Circulate through casino and outdoor areas looking for possible disturbances, illegal activity, or safety hazards and take appropriate action.
Respond to emergencies in accordance with all applicable laws and company and departmental policies and procedures.
Responsible for the security of all keys.
Complete requisite paperwork related to shift activities.
Other duties as assigned by management.

Qualifications

Must be at least 21 years of age.
Must be able to stand and walk for the duration of a normal shift.
Other physical requirements include but are not limited to: lifting, reaching, kneeling, bending, and episodes of moderate to strenuous physical exertion.
Prior experience in casino security (or similar field) preferred.
May be required to possess a valid driver’s license and a driving record acceptable to the Company and/or its insurers.
Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Mathias Ham Historic Site – Site Lead

The National Mississippi River Museum & Aquarium [NMRMA] is an outgrowth of the Dubuque County Historical Society [DCHS], which also operates the Mathias Ham Historic Site [MHHS], and is home to the National Rivers Hall of Fame. Its mission is to inspire stewardship through educational experiences where history and rivers come alive.

The Mathias Ham Historic Site Lead is a part-time position that serves as the primary on-site leader for MHHS, overseeing daily operations, visitor experience, and site readiness. This role supports education programming, supervises staff and volunteers, assists with special events, and helps grow community awareness and attendance. The MHHS Site Lead works collaboratively across departments to ensure the historic site is safe, engaging, and professionally operated.

The Dubuque County Historical Society and its properties, the National Mississippi River Museum & Aquarium and Mathias Ham Historic Site, are committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We continually strive to achieve a welcoming environment in all our spaces, where our staff and community feel reflected and valued for their unique perspectives and backgrounds. DEAI values guide and impact all the decisions the museum makes, both internal and external.

Primary Duties (Appx. 70%)

Serve as the primary on-site lead for the Mathias Ham Historic Site, ensuring a welcoming, safe, and professional environment for visitors, staff, volunteers, and partners.
- Support daily operations, including supervision of tour guides, gift store management and daily housekeeping.
- Maintain accurate records, reports, and documentation related to attendance, operations, and site activity.
- Coordinate with education staff to prepare the site for scheduled groups, programs, and events.
- Act as on-site host or contact for special events, rentals, and select programs, including signature events such as the Fourth of July Ice Cream Social celebration.
Supervise and support interns, volunteers, and education staff assigned to the site.
- Assign responsibilities, assist with daily tasks, and arrange coverage for team members as needed.
- Ensure all staff and volunteers follow site procedures and uphold the Education Department Code of Conduct.
- Serve as a site tour guide or facilitator as needed
- Collaborate with the DCHS Curatorial team to monitor the condition and care of the site.

Secondary Duties (Appx. 30%)

Support efforts to grow community awareness and engagement with the MHHS.
Assist with advertising and promotion through the marketing team, social media platforms, and community events.
Provide input on strategies to increase attendance and earned revenue, including school field trips, facility rentals, partnerships, and community programming.
During the off season, focus on planning and promoting monthly events, recruiting group visits, and developing strategies to grow visitor traffic to the site.

Additional Duties

Serve on at least one working group or committee as assigned.
Maintain familiarity with history, conservation, and STEM-related topics to support cross-training and cohesion across the NMRMA and MHHS sites.
Attend required training sessions and staff meetings.
Participate in ongoing learning about the institutional collections, including artifacts, animals, and plants.
Collaborate with Curatorial, other DCHS departments, and city staff as needed.
Other duties as assigned.

Requirements

Associates degree in a related field preferred, or equivalent experience (e.g. business, marketing, education, history, anthropology, etc.).
Excellent written and verbal communication skills.
Must be able to read, write, and speak the English language.
Strong customer service, analytical, and organizational skills.
Strong problem-solving skills and the ability to work successfully with diverse individuals, teams, and departments.
Comfortable working in a fast-paced, visitor-focused environment.
Familiarity with computers, point of sales systems, and the Microsoft Office suite of programs.
Must possess or be able to acquire a valid Iowa, Wisconsin or Illinois driver’s license within 3 months of hire.
Capable of holding certification in First Aid and CPR.
Must be able to perform any physical demands of job duties, either with or without reasonable accommodation.
Must possess and maintain a high degree of scheduling flexibility and willing to work some holidays and weekends.
Final candidates will be subject to a reference and background check.

How To Apply

To learn more, visit www.rivermuseum.org/join-our-team. Apply by emailing your resume, cover letter, and references to apply@rivermuseum.org. Apply in person at 350 E. Third St., Dubuque, IA 52001.

We recognize that it is highly unlikely that any applicant is able to meet all of the qualifications for a given role. Therefore, if you are drawn to this position and feel your strengths would be an asset to the organization, we highly encourage you to apply.