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PROJECT MANAGER

The person in this position reports to Senior Lead Project Manager and plans, coordinates, and manages construction projects from start to finish.  This individual will ensure projects are completed on time, within budget, and to the required quality standards.  Will be responsible for managing teams, projects from start to finish,  coordinating with senior leadership while maintaining safety and compliance on-site.

Essential Duties and Responsibilities:

  • Be the lead for PEMB, greenhouse, or fabric building projects through all phases of construction, including pre-construction, construction, and closeout.
  • Plan and manage construction projects, including scheduling, budgeting, and resource allocation.
  • Lead the planning and implementation of project timelines and milestones.
  • Collaborate with engineers, contractors, and senior leadership to ensure alignment with project goals.
  • Maintain project scope, schedules, and customer relationships with clients, suppliers, subcontractors, and consultants.
  • Coordinate internal teams (engineering, estimating, and operations) and third parties/vendors for the flawless execution of projects.
  • Manage all on-site and off-site construction projects and monitor compliance with building and safety regulations.
  • Prepare and present progress reports and adjust project plans as needed.
  • Troubleshoot and resolve project risks.
  • Negotiate contracts and purchase orders.
  • Mitigate risks and resolve project issues quickly and effectively.
  • Ensure the delivery of high-quality work within scope, time, and budget.
  • Proficient use of ERP, Procore, and scheduling systems.
  • Abide by all company rules, policies, and regulations. Inform management of any violations.
  • Conduct site visits if needed and monitor field activities to verify project milestones and quality control.
  • Mentor tier 1 project managers as needed.
  • Any and all other responsibilities as given by Senior Lead Project Manager or the Director of Design and Engineering.
  • Additional duties as assigned.

Education and/or Experience:                                              

  • Bachelor’s Degree in Building or Construction Management or related field preferred or a combination of experience, education, training.
  • 3-5 years of experience as a Construction Project Manager or similar role
  • Strong understanding of construction, materials, and project management principles.
  • Proficiency in project management tools such as Procore, MS Office, MS Project, Epicor, or other project management software.
  • PMP or equivalent certification is preferred.

DESIGN SERVICES DRAFTER II

A successful candidate will be responsible for designing and developing a broad array of structural and agriculture related products to meet specific customer needs. This position requires a demonstrated proficiency in 3D design software AutoCAD and/or SolidWorks and/or Tekla. This person would be responsible for producing quick and accurate drawings and models and delivering projects on time. Must be able to manage complex projects including researching, designing and/or developing methods and materials which will increase operational efficiency. Position requires strong analytical ability with emphasis on problem solving. Must be able to analyze a problem, recommend a solution and drive the implementation.

Essential Duties and Responsibilities

  • Participate in project calls and meetings to understand the needs of a customer
  • Coordinates and consults with engineers to complete projects and produces basic drawings
  • Utilize CAD software tools to create building blueprints including overall layouts and all relevant construction details. 
  • Utilize CAD modeling to develop new components and products, create part and assembly drawings for manufacturing.
  • Understands new part process and templates
  • Reviews engineering drawings and designs to ensure adherence to established specifications and standards
  • Develop practical solutions to unique challenges posed by a customer’s requirements
  • Providing creative ideas and cost saving ideas as a way to improve product design
  • Work with manufacturing personnel, both internal and external to improve design details
  • Review existing designs and templates for accuracy
  • Work on multiple projects while remaining highly organized
  • Meets or exceeds the metric goals in the department

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficient in AutoCAD, SolidWorks, or other related 3D rendering software
  • Will be learning Tekla software to become proficient in it.
  • Strong MS Office Skills and Internet web browsers and ERP system
  • Strong interpersonal skills and customer service skills
  • Ability to prioritize and meet deadlines
  • Detail oriented and results oriented
  • Must have a professional attitude
  • Ability to learn quickly and adapt to changes in workflow procedures
  • Adhere to quality standards to maintain consistency in product delivery
  • Excellent written and verbal communication skills
  • Must maintain an above average attendance record with minimal verbal and written disciplinary actions for company policy violations
  • Ability to work with minimal direction and work through design issues both individually and as a team member.

Education and/or Experience                                 

  • Bachelor’s Degree or Associate Degree preferred or equivalent combination of education, experience, and related training.
  • 2-5 years of experience at detailing and drafting

Language Skills                                            

Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills                                                 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; sit walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear.  The employee must regularly lift and /or move up to 25 to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing these job duties, the environment will be mostly in an office environment but could be exposed to warehouse or production areas where the noise is moderate.  Could be exposed to outside elements from time to time.

DESIGN SERVICES DRAFTER I

A successful candidate will be responsible for designing and developing a broad array of structural and agriculture related products to meet specific customer needs. This position requires a demonstrated proficiency in 3D design software. This person would be responsible for producing quick and accurate drawings and models and delivering projects on time. Must be able to manage complex projects including researching, designing and/or developing methods and materials which will increase operational efficiency. Position requires strong analytical ability with emphasis on problem solving. Must be able to analyze a problem, recommend a solution and drive the implementation.

Essential Duties and Responsibilities

  • Participate in project calls and meetings to understand the needs of customer.
  • Coordinate and consult with engineers to complete projects and produces basic drawings.
  • Utilize CAD software tools to create building blueprints including overall layouts and all relevant construction details.
  • Utilize CAD modeling to develop new components and products, create part and assembly drawings for manufacturing.
  • Understand new part process and templates.
  • Review engineering drawings and designs to ensure adherence to established specifications and standards.
  • Develop practical solutions to unique challenges posed by a customer’s requirements.
  • Providing creative ideas and cost saving ideas as a way to improve product design.
  • Work with manufacturing personnel, both internal and external to improve design details.
  • Review existing designs and templates for accuracy.
  • Work on multiple projects while remaining highly organized.
  • Understand department metrics and works towards metric goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficient in AutoCAD, SolidWorks, Tekla, or other related 3D rendering software.
  • Strong Microsoft Office, internet web browser and Electronic Resource Processing (ERP) system skills.
  • Strong interpersonal skills and customer service skills.
  • Ability to prioritize and meet deadlines.
  • Detail and results oriented.
  • Must have a professional attitude.
  • Ability to learn quickly and adapt to changes in workflow procedures.
  • Ability to adhere to quality standards to maintain consistency in product delivery.
  • Must maintain an above average attendance record with minimal verbal and written disciplinary actions for company policy violations.
  • Ability to work with minimal direction and work through design issues both individually and as a team member.
  • Bachelor’s Degree or Associate Degree preferred or equivalent combination of education, experience, and related training.
  • 2 years of experience preferred.

Language Skills                    

  • Excellent written and verbal communication skills.

  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills                                     

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability                                         

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

  • Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; sit walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear. The employee must regularly lift and /or move 25 pounds and occasionally up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing these job duties, the environment will be mostly in an office environment but could be exposed to warehouse or production areas where the noise is moderate. Could be exposed to outside elements from time to time.

PROCUREMENT BUYER

The individual in this position reports to the Senior Manufacturing Buyer and the VP of Operations and is responsible for implementing optimal logistics processes and material management systems within the department, as well as overseeing the logistic performance of suppliers. This position also provides support services to procurement analysts.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Communicate daily with suppliers regarding schedule releases.

  • Schedule requirements for purchased materials, including economic order quantities, optimal inventory levels, delivery schedules, and material replenishment.

  • Implement and maintain optimal logistics processes and material management systems within the unit to ensure supplier performance.

  • Provide support services to procurement analysts.

  • Schedule and expedite the delivery of purchased materials to support production plans, including recommending premium logistics alternatives when appropriate.

  • Process supplier non-conformance issues and expedite corrective actions.

  • Work with procurement analysts to maintain ongoing relationships with assigned suppliers to monitor and improve supplier performance.

  • Measure supplier performance and define corrective actions as needed.

  • Negotiate with suppliers to resolve short-term performance issues.

  • Execute inventory plans using system parameters and material replenishment strategies to achieve inventory, asset management, and material flow goals.

  • Drive continuous improvement in supplier performance using the Achieving Excellence process and criteria.

  • Execute logistics requirements for suppliers concerning container packaging methods and parameters.

  • Establish agreements with suppliers on appropriate logistics processes.

  • Perform other duties as assigned.

Education and/or Experience

  • Experience in supply chain management, purchasing, or production planning in a warehouse or manufacturing environment, preferably with experience in imported goods.

  • Excellent math skills.

  • Proficiency with the Microsoft Office Suite.

  • Strong communication and negotiation skills.

  • Ability to analyze and solve problems with a high level of attention to detail.

  • Ability to work under pressure and manage time constraints and shifting priorities.

  • Strong organizational and time management skills.

  • Working knowledge of ERP inventory systems (Epicor experience is a plus).

  • Ability to work independently with minimal supervision

  • Associate degree required or equivalent combination of education, experience, and training

Language Skills: Ability to read and interpret documents such as safety rules, operating and policy and procedures manuals/ instructions.

Computer Skills: Ability to use Microsoft Office applications including Word, Excel, Outlook, Power Point and be proficient in the ERP inventory software.  

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands/fingers and reach with hands and arms. Occasionally may need to climb or balance, and stoop, kneel, crouch, or crawl. The employee may be occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment is typically quiet as most of the time will be spent in the office environment.  May need to perform job responsibilities in the warehouse or production areas as needed.  Production and warehouse environments will be dusty and may be exposed to the elements of indoor and outdoor temperatures.

WELDER 2ND SHIFT

  • Connects cables from welding unit to obtain amperage, voltage, slope, and pulse, as specified by Welding Engineer or Welding Technician.
  • Starts power supply to produce electric current.
  • Strikes (forms) arc which generates heat to melt and deposit metal from electrode to workpiece and join edges of workpiece.
  • Manually guides electrode or gun along weld line, maintaining length of arc and speed of movement to form specified depth of fusion and bead, as judged from color of metal, sound of weld, and size of molten puddle.
  • Welds in flat, horizontal or vertical positions.
  • Examines weld for bead size and other specifications.
  • Applies filler rod manually to supply weld metal.
  • Cleans or degreases weld joint or workpiece.
  • Repairs broken or cracked parts and fills holes.
  • Prepares broken parts for welding by grooving or scarring surfaces.
  • Chips off excess weld, slag, and splatter.
  • Preheats workpiece with hand torch or heating furnace.
  • Positions and clamps workpieces together or assembles them in jig or fixture.
  • Tacks assemblies together.
  • Other duties may be assigned.

WELD INSPECTOR

The Weld Inspector is responsible for inspecting and testing welded joints of work in progress and completed units for defects, correct dimensions, strength, weld penetration and conformance. The Weld Inspector is also responsible for performing welding duties.

Essential Duties and Responsibilities:

  • Inspect and test welded joints of work in progress and completed units for visible defects, correct dimensions, joint strength, bead formation, weld penetration, and conformance with layouts, blueprints, work order specifications, and applicable codes or company policies.
  • Apply knowledge of welding principles and metallurgical properties to detect flaws such as cracks, cold welds, spatter, and undercuts using tools like flashlights or magnifying glasses. This includes inspecting both manual and robotic welding.
  • Verify cleaning, prepping, and painting procedures are followed and meet quality standards.
  • Conduct stress testing on joints using applicable equipment or prepare and review test samples.
  • Verify product alignment and dimensions; set up machines and fixtures for work in progress; complete first article inspections per company policy.
  • Observe welders’ techniques and performance in the weld shop to ensure adherence to standards.
  • Mark defective pieces and recommend appropriate rework or scrapping procedures.
  • Record inspection data and report findings to the Weld Shop Manager.
  • Perform and assist in coordinating weld tests in accordance with the company’s weld certification program.
  • Maintain all required welding certifications: AWS D1.1, CWB S-Class, AWS-TKY, and CWB Certified Weld Supervisor for W47.1.
  • Set up and operate welding equipment according to CWB-recommended parameters.
  • Use a variety of power and hand tools to grind or chip off excess slag or spatter.
  • Use E10 software proficiently to process inspected and completed parts, and follow all company procedures related to data entry and documentation.
  • Share safety responsibility with the departmental manager; ensure all safety rules and procedures are followed. Report any safety concerns.
  • Document and notify the Weld Shop Manager of quality issues, including written descriptions, photos, employee name/number, and recommended repair procedures.
  • Notify the Weld Shop Manager and/or Maintenance of equipment issues, and communicate blueprint or design changes to appropriate departments, always including the Weld Manager in these updates.
  • Report any quality, safety, or production issues to the Weld Manager immediately.
  • Collaborate with the Weld Manager to ensure efficient workflow and achieve goals for quality, volume, and efficiency.
  • Remain flexible with duties; assisting team members in tasks such as tacking, welding, painting, material handling, pipe rolling, etc.
  • Be a team player and role model. Promote a positive work atmosphere focused on cooperation, productivity, and the strategic plan.
  • Assist with employee training and serve as a mentor when directed by management.
  • Keep the work area clean and organized; support others in maintaining shop cleanliness.
  • Understand that Senior Management or the Weld Manager may adjust work hours based on business needs or workflow demands.
  • Perform any other duties as assigned.

Acquisitions Sales Representative

Ready to make your mark in higher education? If you excel at building relationships and exceeding goals, Kendall Hunt Publishing is looking for a driven Acquisitions Sales Representative to join our team. We’re seeking a talented professional with strong communication and sales skills to develop lasting partnerships with college professors.

This position is based in office and includes approximately five weeks of overnight travel per semester, alternating with weeks spent working on college campuses. The role is based out of Dubuque, Iowa home office and serves the Iowa and Wisconsin regions.

It’s your job to interview, listen for business potential, and persuade select candidates to work with your company by partnering with experts in their field. At Kendall Hunt Publishing, as an Acquisitions Sales Representative, you’re the driver and decision maker. You call and travel to different colleges and universities in your territory to identify business opportunities, interview professors, and persuade author candidates that have what it takes to become Kendall Hunt authors. We want to partner with talented educators in charge of lower-level, higher-enrollment courses to develop more interactive and engaging materials that solve the needs of their students and can make an impact in their college career and in the difference, they make in the world in the future.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies, and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

Characteristics of Who KH Looks for in an Acquisitions Sales Representative- You are someone who…

  • Takes initiative and works independently, demonstrating an entrepreneurial mindset by actively problem-solving and utilizing strong critical thinking skills.
  • Has a strong desire to learn, coupled with a deep inclination to ask questions and seek answers, while actively engaging in diverse subject matter.
  • Embrace a drive to win and excel, consistently seeking improvement and striving to outperform in a dynamic market.
  • Show persistence in overcoming challenges while exhibiting the ability to adapt and be flexible.
  • Demonstrate the ability to affectively listen, ask questions, thinking creatively/critically and close new business with prospective customers.
  • Communicate clearly and confidently with professors, authors, team members and internal employees, ensuring that information is conveyed effectively and professionally.
  • Handle multiple priorities and tasks simultaneously while maintaining a high level of attention to detail and customer service. This position requires you to always wear multiple hats, so time management is crucial.
  • Identify challenges and develop practical solutions in real-time, enhancing customer satisfaction and streamlining processes.
  • Demonstrate proficiency in managing responsibilities that require substantial independent work while also engaging in team collaboration. This dual approach aims to achieve individual sales success while contributing positively to overall team dynamics.
  • Holds a bachelor’s degree, and enjoys spending time on college campuses, because in this job, you’ll be spending a lot of time on college campuses in your territory.
  • A valid driver’s license and an acceptable driving record are required, in accordance with the company’s corporate driving policy.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decision in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers –

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Base Salary PLUS Bonus.
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long-term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

All applicants must have a valid driver’s license and bachelor’s degree.

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

 

Director of Annual Giving & Donor Engagement

The Dubuque County Historical Society operates the National Mississippi River Museum & Aquarium and the Mathias Ham Historic Site and is home to the National Rivers Hall of Fame. Its mission is to inspire stewardship by creating educational experiences where history and rivers come alive.

Position Summary

The Director of Annual Giving & Donor Engagement leads the organization’s annual fundraising and donor engagement efforts, with primary focus on the annual fund, Captain’s Ball Gala, donor stewardship, and corporate membership and sponsorship programs. This role blends strategic leadership with hands-on execution and serves as a frontline fundraiser managing a portfolio of annual donors and corporate partners.

This position initially encompasses both strategy development and day-to-day implementation, with the opportunity to evolve as the development program grows. The Director plays a key role in strengthening donor relationships, growing annual revenue, and delivering a thoughtful, high-quality donor experience aligned with organizational priorities.

As a member of the organization’s leadership team, the Director collaborates with cross-departmental leaders and the Board of Directors to advance the museum’s mission and support its long-term sustainability as a cultural institution.

This is a full-time, permanent position. Salary is competitive and commensurate with experience. Benefits include vacation time, sick time, paid holidays, medical, dental, flex plan, and 403b retirement plan.

The Dubuque County Historical Society and its properties, the National Mississippi River Museum & Aquarium and Mathias Ham Historic Site, are committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We continually strive to achieve a welcoming environment in all our spaces, where our staff and community feel reflected and valued for their unique perspectives and backgrounds. DEAI values guide and impact all the decisions the museum makes, both internal and external.

Primary duties

Organizational Leadership

  • Serve as a member of the organization’s leadership team responsible for strategic plan creation and execution
  • Work closely with internal teams and external agencies to advance fundraising and engagement goals
  • Act as a visible leader by attending organizational events and participating on committees

Annual Fund Strategy and Execution

  • Develop and execute annual fund strategies to grow donor participation, revenue, and retention, with emphasis on gifts under $10,000
  • Lead all annual appeals and campaigns across direct mail, digital, and personal solicitation channels
  • Write and oversee donor communications from appeals and acknowledgements to newsletters and social media
  • Track donor pipelines and monitor progress toward annual goals

Captain’s Ball Gala

  • Serve as lead staff for our signature annual fundraising gala
  • Oversee event strategy, sponsorships, auction, vendors, and post-event stewardship
  • Partner with leadership, board, and volunteers to maximize fundraising engagement

Donor Engagement & Stewardship

  • Manage a portfolio of approximately 50 annual donors and prospects
  • Plan and coordinate donor stewardship events (3+ annually)
  • Oversee giving societies and donor recognition programs
  • Represent the organization at events and programs to cultivate and steward supporters

Sponsorship and Corporate Giving

  • Lead the corporate membership program in partnership with the Membership Manager
  • Develop and solicit corporate sponsorships for events, exhibitions, and programs
  • Create tailored giving opportunities for exhibits, programs, or other priorities
  • Ensure timely delivery of sponsorship benefits and recognition
  • Build and maintain corporate partnership pipelines

Collaboration, Planning, and Management

  • Recruit, manage, and providing leadership of the Auxiliary Board
  • Monitor fundraising trends and identify opportunities for growth and innovation
  • Collaborate with the VP of Development, CEO, and board on fundraising strategy
  • Other duties as assigned

Qualifications

  • Bachelor’s degree or equivalent professional experience required.
  • A minimum of 4 years of leadership experience (non-profit leadership preferred)
  • 4–6 years of progressive fundraising experience, with success in annual giving, donor engagement, sponsorships, or event-based fundraising.
  • Strong written and verbal communication skills, with the ability to craft compelling donor messaging.
  • Experience with donor databases or CRMs (Altru, Blackbaud, or similar) and Microsoft Office Suite.
  • Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
  • Strong relationship-building skills and collaborative working style.
  • Willingness to work occasional evenings and weekends for donor and fundraising events.
  • Must be able to read, write and speak the English language
  • Must be able to perform any physical demands of job duties, either with or without reasonable accommodation
  • Final candidates will be subject to a reference and background check

How to apply

To learn more, visit www.rivermuseum.org/join-our-team.  Apply by emailing your resume, cover letter, salary requirements and references to apply@rivermuseum.org or by delivering them in person to 350 E. 3rd St., Dubuque, IA 52001.

We recognize that it is highly unlikely that any applicant is able to meet all of the qualifications for a given role. Therefore, if you are drawn to this position and feel your strengths would be an asset to the organization, we highly encourage you to apply.

Service Coordinator (Dispatcher)

Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process customer service requests as they arrive through email or direct customer input
  • Coordination of IT support groups scheduling service incidents in call tracking system
  • Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
  • Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
  • Schedule and track preventive maintenance schedules
  • Coordinate and track contracts and schedule service requests with third party vendors
  • Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
  • Analyze data to ensure that performance standards are maintained and customer requirements are consistently met

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

  • Previous administrative experience is preferred, ideally in a professional business or operations support environment.

  • We are willing to train motivated candidates who are eager to learn and grow in the role.

OTHER SKILLS AND ABILITIES:

Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must possess excellent telephony and active listening skills

Must be an effective time manager; prioritize tasks in a fast-paced environment.

Self-motivated with the ability to work in a fast-moving environment

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Requires a valid, restriction-free driver’s license.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Administrative Service Coordinator

We’re looking for a highly organized, detail-oriented coordinator to join our team! This role is perfect for someone with administrative or office support experience who enjoys scheduling, communication, and keeping projects on track. No IT background required – we’ll train you on the technical systems you’ll use.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle incoming service requests and schedule work for the team
  • Track and update work orders to keep projects accurate and on time
  • Monitor supplies and assist with ordering
  • Keep customers informed on service progress and timelines
  • Support the service team with administrative and coordination tasks

 

EXPERIENCE:

    • Strong administrative/office support experience
    • Proficiency with Microsoft Office (Excel, Outlook, Word)
    • Excellent communication and organizational skills
    • Ability to manage multiple priorities in a fast-paced environment

This is a full-time, Monday-Friday role with training provided, growth opportunities, and a supportive team environment.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com