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Restaurant Manager

Job Details

The Key Hotel – Dubuque, IA

Full Time

Swing

Restaurant – Food Service

Description

 

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

RESTAURANT MANAGER

BASIC FUNCTION

The Restaurant Manager oversees all front-of-house operations for our new restaurant on top of The Key Hotel, ensuring exceptional guest experiences through strong leadership and operational excellence. Reporting to the F&B Director, this role manages a team of supervisors, servers, host/hostesses, back waiters, bartenders, and food runners. Responsibilities include staff hiring, training, and development, scheduling, and performance evaluations. The Restaurant Manager ensures seamless daily operations, including maintaining a clean and organized venue, managing the Agilysys POS system, and collaborating with culinary leadership to meet and exceed guest expectations.

ORGANIZATIONAL RELATIONSHIPS

Reports to:            F&B Director

Supervises:            Restaurant Supervisors, Servers, Host/Hostesses, Back Waiters, Bartenders, Food Runners

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Staff Management
  • Hire, train, and supervise restaurant staff: restaurant supervisor, servers, host/hostesses, back waiters, bartenders, and food runners.
  • Create and manage staff schedules to ensure adequate coverage based on business needs.
  • Conduct pre-shift meetings with front-of-house team members and engage the team to meet daily, weekly, monthly, and long-term goals.
  • Maintain a friendly and professional rapport with team members and guests.
  • Train staff to use Agilysys POS.
  • Ensures staff paperwork is complete.
  • Conduct performance evaluations and provide feedback to improve service quality.
  • Foster a positive work environment and promote teamwork.
  • Promotes F.O.R.T. Core Values.
  • Operations Management
  • Open, manage, and close venue.
  • Thorough understanding of Agilysys POS, with the ability to manage the system’s day-to-day operations, including adding and removing menu items, updating pricing, troubleshooting issues, and generating reports to support operational efficiency.
  • Ensure the restaurant and its furnishings are clean, well-maintained, and guest-ready before each service.
  • Maintain cleanliness, organization, and proper storage practices in all restaurant and storage areas, adhering to health and safety standards.
  • Collaborate with the Chef de Cuisine to meet and exceed guest expectations through seamless service and culinary excellence.
  • Develop a staff training program.
  • Assist with responsibilities of DVM Boards and KPI’s.
  • Customer Service
  • Ensure guest satisfaction through table touches and active management of guest service surveys.
  • Ensure customer service standards are met.
  • Other
  • Understanding of banquet functions and banquet standards of service.
  • Assist in other areas of F&B as needed and required.
  • Other tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE

Minimum of 3-5 years of management experience in a high-end steakhouse or fine-dining establishment preferred.
Demonstrated success in leading and inspiring teams to deliver exceptional customer service, resulting in enhanced guest satisfaction.

STANDARDS OF PERFORMANCE

  • Strong leadership and management abilities.
  • Excellent communication and interpersonal skills.
  • Organized and skilled and multi-tasking.
  • Customer service oriented and problem-solving skills.
  • Knowledge of food safety regulations and best practices.
  • Team player with a positive attitude and willingness to assist where and whenever needed.
  • Ability to obtain ServSafe certification is required and sponsored by the employer.

MENTAL AND PHYSICAL REQUIREMENTS

  • Heavy work, ability to move up to 100 lbs.
  • Standing and walking for long periods of time.

WORKING ENVIRONMENT AND CONDITIONS

  • Loud noise levels (kitchen equipment)
  • EQUIPMENT AND TOOLS
  • General office equipment including, but not limited to:
  • POS/printers/touchscreens
  • Computer
  • Copy machine
  • Coffee machines
  • Calculator
  • Cash register and credit card machine
  • Phones
  • Other: Wrenches, Hand carts CO2 Cylinders

 

Food Server – The Key Hotel

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

 

FOOD SERVER

BASIC FUNCTION

Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants.  This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:    Front of House Manager
  • Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Set up dining room according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
  • Accurately enter orders into the POS system.
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
  • Clear tables, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of dining areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste.
  • Assist in post-shift breakdown and reset of dining room and service areas.

 

EDUCATION, TRAINING AND EXPERIENCE

 

  • Formal education is not required.
  • Relevant food and beverage experience preferred.

 

STANDARDS OF PERFORMANCE

  • Set up dining room according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
  • Accurately enter orders into the POS system.
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
  • Clear tables, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of dining areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste.
  • Assist in post-shift breakdown and reset of dining room and service areas.

 

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment.
  • Strong problem-solving skills and ability to adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs.
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work evenings, weekends, and holidays as required by business levels.

 

WORKING ENVIRONMENT AND CONDITIONS

  • Primarily indoors, may support occasional outside events.
  • Exposure to varying temperatures, and moderate-to-high noise levels.
  • High guest interaction requiring excellent customer service skills.
  • Fast-paced and physically demanding work environment.

 

EQUIPMENT AND TOOLS

 

  • Coffee and beverage dispensers.
  • POS terminal and payment processing equipment.
  • Serving trays and stands.
  • Glassware, dish equipment and sanitation supplies.

Cook

Job Details

The Key Hotel – Dubuque, IA

Full Time

$20.00 – $20.00 Hourly

Swing

Restaurant – Food Service

Description

 

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

COOK

BASIC FUNCTION

The Cook provides quality service in all areas of food production for menu items and specials in accordance with company standards and plating guide specifications.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:    Executive Chef
F&B Supervisors
b)    Supervises:    N/A

POSITIONS AVAILABLE

2 Full Time

SPECIFIC DUTIES AND RESPONSIBILITIES

•    Ensure food safety by dating and rotating food containers, safely storing perishables.
•    Prepares proper quantity and quality of food product in accordance with production plan.
•    Read and follow recipes for consistent food products.
•    Read and understand banquet event orders (BEO)
•    Maintain a high level of sanitation.
•    Clean equipment (degrease, change fryers, etc)
•    Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

•    High School Diploma
•    One-year technical school or 3-6 months experience

STANDARDS OF PERFORMANCE

•    Knowledge of food temperatures.
•    Ability to follow directions.
•    Good reading and comprehension skills.
•    Good communication skills.
•    Must be able to use kitchen equipment.
•    Must understand cooking measurements.
•    Possess basic math skills.

MENTAL AND PHYSICAL REQUIREMENTS

•    Stooping, kneeling, walking, crouching, pulling.
•    Standing for long periods of time.
•    Lifting up to 50 lbs.
•    Repetitive motion. Substantial movements (motions of the wrists, hands and/or fingers.

WORKING ENVIRONMENT AND CONDITIONS

•    Inside environment.
•    Loud noises from kitchen equipment.
•    Air and skin exposure to cooking oils.

EQUIPMENT AND TOOLS

a)    General office equipment

b)    Other
•    Grill
•    Stove
•    Fryers
•    Broiler
•    Steamer
•    Cooking utensils (knives, etc.)

 

Senior Marketing Manager

Q CASINO + RESORT

Senior Marketing Manager

BASIC FUNCTION

Q Casino + Resort is looking for a bold, strategic, digital-first marketing leader who can energize the brand, drive foot traffic across our expanding resort, and create campaigns the community can’t stop talking about. This role is the second-in-command to the Director of Marketing, the person who will run the day-to-day marketing operations, shape the creative direction, and elevate Q into a destination people choose again and again.

If you’re fast-moving, innovative, community-minded, and fueled by big ideas that turn into real results, this role is yours!

LEAD THE TEAM

You’ll oversee and elevate:

  • Marketing Manager
  • Creative Manager

Your leadership includes:

  • Setting expectations, goals, and accountability.
  • Coaching, mentoring, and developing talent.
  • Raising creative standards and execution quality.
  • Influencing the evolving structure and capabilities of the marketing team.
  • Modeling speed, creativity, ownership, and excellence.

DRIVE DIGITAL

You must be digital first and trend-forward.

  • Own all digital channels: paid social, SEM/SEO, display, video, website and emerging platforms.
  • Build social strategies that amplify engagement, reach new audiences, and convert followers into visitors.
  • Work directly with the Director of Marketing for analytical insights, performance reporting, and optimization insights.
  • Continuously track engagement, conversion, and campaign performance, and adjust quickly for results.
  • Stay ahead of digital trends, platform shifts, and creative movements, and best practices.

CHAMPION THE COMMUNITY

Your role extends beyond our walls. You’ll be a connector, a collaborator, and a visible leader in the region.

  • Lead collaboration with Travel Dubuque, Field of Dreams, and other tourism, hospitality, and regional partners.
  • Build join promotions, co-branded initiatives, and campaigns that strengthen Dubuque as a destination, and Q Casino + Resort as a must-visit experience within it.
  • Represent Q in community relationships, partnerships, and promotional opportunities.
  • Identify new partnerships and sponsorship opportunities across events, festivals, sports, arts, universities, influencers, and local organizations.
  • Create community-forward activations that elevate the Schmitt Island brand and broaden regional reach.
  • Serve as a go-to brand ambassador, externally and internally.

OWN THE BRAND

Brand + Marketing Strategy
  • Build and maintain a 90-day marketing calendar that keeps the property moving and the community talking.
  • Create and drive annual marketing strategy in partnership with the Director of Marketing.
  • Lead creative direction across campaigns, messaging, and brand expression.
  • Elevate and unify brand presences across gaming, two hotels, restaurants, entertainment, arcade, banquets, ice arena, and more.
Campaign Execution
  • Concept, build, and launch multi-channel campaigns that drive excitement, visitation, and buzz.
  • Manage promotions, events, on-property activations, and seasonal initiatives.
  • Ensure campaigns and bold, on-trend, on unmistakably “Q.”
  • Create grassroots and local marketing ideas that get people talking and showing up.

RUN THE OPERATION

  • Manage the marketing budget, invoice tracking, and monthly financial forecasting.
  • Work with the Director of Marketing to build reporting structures and interpret performance data.
  • Create post-campaign summaries, insights, and recommendations.
  • Ensure processes, timelines, and execution are tight, organized, and consistent.
  • Partner with leaders across the property to ensure smooth, aligned implementation.

WHAT SUCCESS LOOKS LIKE

In your first 6 months, we expect:

  • A more defined, consistent, elevated brand identity.
  • Increased digital engagement and stronger conversion.
  • Higher foot traffic across all business units.
  • Buzzworthy campaigns, partnerships, and activations.
  • Clear energy and momentum across the property.
  • Community recognition of Q Casino + Resort as a top regional destination

Ultimately: More traffic. More buzz. More revenue.

WHO YOU ARE

A high performer who is:

  • Direct, confident, and action oriented.
  • Creative and excited by bold ideas.
  • Fast-moving and independent.
  • Detail-obsessed with flawless execution.
  • A strong leader with excellent follow-through.
  • Digitally fluent and trend aware.
  • Not afraid to push boundaries or innovate.

Not a fit: passive, hesitant, reactive, or behind on digital.

REQUIREMENTS

  • Minimum of 5+ years in a senior marketing role (Manager/Director level).
  • Proven leadership experience overseeing people and projects.
  • Strong digital marketing experience – paid social, SEO/SEM, content strategy, analytics.
  • Experience with community partnerships or regional collaboration preferred.
  • High proficiency in MS Office and common marketing tools.
  • Ability to obtain an IRGC license.
  • Bachelor’s degree in Marketing, Business, Communications, or related field preferred.

Casino experience is NOT required. We want creativity, energy, and digital strength above all.

READY TO LEAD WHAT’S NEXT?

If you’re driven by creativity, data, community impact, and building a brand people can’t stop talking about, this is your opportunity! Join us and lead the next era of Q Casino + Resort marketing.

Hotel Front Desk – The Key Hotel

Hotel Front Desk

The Key Hotel – Dubuque, IA 52001; Hilton Garden Inn – Dubuque, IA 52001

Overview

Salary Range: $15.25
Position Type: Full Time
Job Shift: Any
Category: Hospitality – Hotel

Description

Q CASINO + RESORT
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Hotel Front Desk Associate

Position Summary

The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.

Duties and Responsibilities

  • Efficiently manages front desk operations, ensuring quick check-in and checkout.
  • Warmly and professionally welcomes guests.
  • Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
  • Handles guest requests with professionalism and courtesy.
  • Ensures prompt delivery of final bills.
  • Keeps lobby and shared areas neat and orderly.
  • Maintains knowledge of hotel policies, room rates, discounts, and local events.
  • Provides information about local attractions and hotel offerings.
  • Operates and maintains laundry equipment including washers, dryers, and iron press.
  • Washes, dries, folds, and sorts hotel linens.
  • Stocks laundry closets and carts.
  • Maintains daily laundry records and inventory of supplies.
  • Responds professionally to guest complaints.
  • Performs other related duties as assigned.

Required Skills and Abilities

  • Excellent verbal and written communication.
  • Strong interpersonal and customer service skills, including handling difficult patrons.
  • Organizational skills and attention to detail.
  • Familiarity with the local area and ability to provide directions.
  • Proficiency with Microsoft Office Suite.
  • Experience using laundry detergents and equipment.
  • Ability to work long hours and weekends.
  • Quick decision-making and problem-solving.
  • Team collaboration and high attention to detail.

Education and Experience

 

  • High school diploma or equivalent required.
  • Legally authorized to work in the U.S.
  • Basic English literacy required.
  • Customer service experience preferred but not required.

Physical Requirements

  • Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Working Environment and Conditions

 

  • Fast-paced hospitality setting with frequent guest interactions.
  • Indoor environment with moderate noise levels from lobby activity and guest traffic.
  • Exposure to busy periods during check-in/check-out times, weekends, and special events.
  • Requires flexibility to work various shifts, including evenings, weekends, and holidays.

Equipment and Tools

  • Front desk computer systems and reservation software.
  • Telephone and multi-line communication systems.
  • Credit card processing terminals and cash handling tools.
  • Printers, copiers, and basic office supplies.
  • Maps, brochures, and guest information materials.

Houlihans Cook

Job Details

$18.00 Hourly

Swing

Description

 

HOULIHAN’S
POSITION DESCRIPTION

LINE COOK

BASIC FUNCTION

Produce assigned food specials consistently with high quality in a timely manner.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Houlihan’s Kitchen Supervisor

b) Supervises: N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Prepares proper quantity and quality of food product in accordance with production plan.
  • Read and follow recipes for consistent food products.
  • Maintain high level of sanitation.
  • Clean equipment (degrease, change fryers, etc)
  • Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

  • High School diploma
  • One-year technical school or
  • 3-6 months experience

STANDARDS OF PERFORMANCE

  • Knowledge of food temperatures.
  • Ability to follow directions.
  • Good reading and comprehension skills.
  • Good communication skills.
  • Must be able to use kitchen equipment.
  • Must understand cooking measurements.
  • Possess basic math skills.

MENTAL AND PHYSICAL REQUIREMENTS

  • Stooping, kneeling, walking, crouching, pulling.
  • Standing for long periods of time.
  • Lifting to 50 lbs.
  • Repetitive motion. Substantial movements (motions of the wrists, hands and/or fingers.

WORKING ENVIRONMENT AND CONDITIONS

  • Inside environment.
  • Loud noises from kitchen equipment.
  • Air and skin exposure to cooking oils.

EQUIPMENT AND TOOLS

a) General office equipment and:

  • Grill
  • Stove
  • Fryers
  • Broiler
  • Steamer
  • Cooking utensils (knives, etc.)

 

Aggregate Crushing Foreman

These Core Values should align with your Personal Values: 

Be Humble
Build and Maintain Relationships
Choose to be Positive and Resilient
Always, Learn, Do, and Improve
Own Safety
Commit to Quality
Focus on the Customer
Act as One BARD

 

Job Summary:

The Aggregate Crushing Foreman is responsible for supervising and coordinating the daily activities of the crushing crew to ensure efficient production of quality aggregates. This position reports directly to the Aggregate Production Manager and plays a key role in maintaining safety, productivity, quality and equipment reliability.

Job Description:

Who we are:

BARD Materials is a family-owned Ready Mix and Aggregate Supplier who transforms materials responsibly to build better lives, communities, and country. At BARD, our integrity is determined by how well we live our core values. We have an exciting opportunity for the right individual to join our team as an Aggregate Crushing Foreman

What we are looking for:

We are seeking a dedicated, safety-focused leader to oversee aggregate crushing operations. The ideal candidate will have hands-on experience in aggregate production, strong leadership skills, and a commitment to quality and continuous improvement.

The Job (overview):

The Aggregate Crushing Foreman is responsible for supervising and coordinating the daily activities of the crushing crew to ensure efficient production of quality aggregates. This position reports directly to the Aggregate Production Manager and plays a key role in maintaining safety, productivity, quality and equipment reliability.

Responsibilities:

  • Supervise and direct the crushing crew in daily operations, ensuring compliance with safety and quality standards.
  • Monitor aggregate production to meet company specifications and customer requirements.
  • Inspect, operate, and maintain crushing equipment, troubleshooting issues as needed.
  • Schedule and coordinate maintenance and repairs with the Aggregate Production Manager.
  • Train crew members on safe work practices and proper equipment operation.
  • Track production metrics and report progress to management.
  • Ensure compliance with environmental regulations and company policies.
  • Identify opportunities for process improvements and implement best practices.
  • Communicate effectively with immediate supervisor, other departments, including Ready Mix and Quality Control teams.

Education:

  • High school diploma or equivalent required.
  • Technical training or certifications in aggregate production, heavy equipment operation, or related fields preferred.

Who You are:

  • Proven experience in aggregate crushing or related operations.
  • Strong leadership and team-building skills.
  • Excellent problem-solving abilities and attention to detail.
  • Commitment to safety, quality, and continuous improvement.
  • Effective communicator with a positive, resilient attitude.

These Core Values should align with your Personal Values:

  • Be Humble
  • Build and Maintain Relationships
  • Choose to be Positive and Resilient
  • Always, Learn, Do, and Improve
  • Own Safety
  • Commit to Quality
  • Focus on the Customer
  • Act as One BARD

Physical and Work Environment Requirements:

  • Work is primarily performed outdoors in an active mining and production environment, exposed to weather conditions including heat, cold, rain, and dust.
  • Frequent standing, walking, climbing stairs and ladders, bending, stooping, and reaching.
  • Must be able to lift and carry up to 50 pounds on a regular basis.
  • Ability to work around moving machinery and heavy equipment safely.
  • Must be able to wear required personal protective equipment (PPE), including hard hat, safety glasses, high-visibility clothing, hearing protection, gloves, and steel-toe boots.
  • Ability to work varying shifts, weekends, and overtime as business demands.
  • Must remain alert and able to respond quickly to safety hazards and operational changes.
  • Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions of this position.

Competitive Benefits

We offer a competitive benefits package including Health Insurance, Dental Insurance, Life Insurance, Short Term Disability Insurance, Flex Spending Plan, Health Reimbursement Accounts, 401K, Profit Sharing, Wellness, Vacation, Holidays, Sick Pay, and an Employee Assistance Program.

BARD Materials provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.

Aggregate Production Utility Operator

Job Summary:

BARD Materials is looking for a skilled, dependable equipment operator to join our Aggregate Production team. In this hands-on role, you’ll operate heavy equipment — including loaders, dump trucks, and excavators — to keep our production sites running efficiently and safely. If you take ownership of your work, collaborate well under pressure, and hold yourself to a high quality standards, we want to hear from you.

 

Job Description:

Exemplifies the BARD Core Values:

  • Be Humble
  • Build and Maintain Relationships
  • Choose to be Positive and Resilient
  • Always Learn, Do, and Improve
  • Own Safety
  • Commit to Quality
  • Focus of the Customer
  • Act as ONE BARD!

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as a BARD brand ambassador.
  • Maintain constant and consistent professionalism with internal and external audiences/customers.
  • The ability to speak clearly and operate two-way radios according to Federal Communication Commission regulations and company policy.
  •  Willing to work Monday through Saturday as weather and business conditions warrant.
  • Capable and willing to perform a wide range of assigned duties to match business needs and demands of the Aggregate Production team.
  • Effectively work with colleagues on assigned tasks, resolving issues related to plant operation, and items encountered at the production site.
  • Staying abreast of upcoming needs.
  • Keep current on training and new practices and expectations.
  • Transportation of equipment parts as needed to applicable locations.
  • Operation of a loader to maintain and/or move aggregate stockpiles in addition to the Loading of vehicles, as applicable.
  • Operation of a long-reach excavator to execute the needed task.
  • All other duties as assigned.

 

BARD Materials provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.