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Director of Contact Center Operations

SC Data Center, Inc., an affiliate of Colony Brands, Inc.ΓÇöone of the world’ largest and most successful direct marketing catalog and e-Commerce companiesΓÇöis seeking a Director of Contact Centers to lead our customer experience strategy and operations.
This pivotal leadership role comes at a time of continued growth and transition, as we prepare for an upcoming retirement within our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound, and digital channels. This role requires a visionary leader who can drive performance, foster engagement, and maintain a strong culture of service in a virtual environment.

What YouΓÇÖll Do
The Director of Contact Centers will lead the strategic and day-to-day operations of our fully remote Home Agent Department, overseeing a distributed team of customer service professionals across inbound, outbound, and digital channels. This role is pivotal in shaping a seamless, high-quality customer experience while driving operational excellence in a virtual environment. We’re seeking a results-oriented leader who thrives in a digital-first landscape and is passionate about building empowered, high-performing teams. The Director will be responsible for:
ΓÇó Managing and optimizing remote contact center operations to meet and exceed performance targets
ΓÇó Coaching and developing team leaders and agents through data-driven feedback and continuous learning initiatives
ΓÇó Overseeing outsourced offshore agent partnerships, ensuring alignment with performance standards, brand values, and customer experience expectations
ΓÇó Championing employee engagement, morale, and retention through innovative virtual development programs
ΓÇó Leveraging technology and analytics to enhance service delivery, efficiency, and customer satisfaction
ΓÇó Fostering a culture of accountability, collaboration, and excellence across a geographically dispersed workforce

What It Takes
We are seeking a visionary contact center leader with proven experience leading remote workforce operations at scale. The ideal candidate is a strategic thinker and dynamic communicator who thrives in collaborative environments and inspires high performance across teams. This individual will bring deep expertise in customer experience strategy and contact center innovationΓÇösomeone who not only understands modern service delivery models but can translate that knowledge into actionable plans, drive execution, and adapt with agility as business needs evolve. A successful candidate will demonstrate a strong ability to lead through change, foster engagement, and deliver measurable results aligned with organizational goals.

In addition, we are looking for:
ΓÇó A bachelor’s degree in business administration or communications or related field
ΓÇó 5+ years of contact center leadership experience
ΓÇó Experience leading a large temporary or part-time workforce
ΓÇó Experience leading enterprise-wide technology initiatives; including driving selection and rollout of large-scale contact center systems
ΓÇó Preferred experience with off-shore vendor negotiations/oversight
ΓÇó Preferred budgeting experience
ΓÇó Possesses a working knowledge of Word, Excel, and forecasting/WFM programs
ΓÇó Understanding the importance of confidentiality regarding employee and customer information

New Job

Bilingual Bakery Supervisor

This role will be responsible for a variety of tasks including but not limited to coordinating materials, equipment, tools, procedures, and directing and supervising production employees to ensure productions schedules are met. This position to provides leadership to resolve and facilitate through issues and improve overall working relationships and environment within the Bakery.
You’ll also be responsible for:
• Supervising the training, operations, working techniques, and safety conditions for all employees.
• Monitoring work in progress and assess needs for current and upcoming shifts.
• Initiating resolutions regarding processes or product abnormalities and/or opportunities for improvement.
• Establishing and maintaining positive communications within the Bakery.

Qualifications

We need an individual who is self- motivated and can work independently while following procedures. In addition, we are looking for an individual who can work in a fast-paced work environment with a high attention to detail.
• Possess a high school education and three years of relevant experience. Bachelor’s degree preferred, but not required.
• Strong experience/knowledge of supervising a group of employees in a manufacturing environment. Food Manufacturing preferred, but not required.
• Exceptional communication and strong verbal and numerical reasoning skills.

Experienced Sales Professional

Job description

Rockstars Only!

Experienced Sales Associate — Make Money. Have Fun. Be Legendary.

Location: Dubuque, IA
Store: Stu’ Home Improvement Outlet
Pay: Hourly + Crazy Bonuses + Daily Sales Spiffs
Hours: Full-time / Part-time
Apply Fast ΓÇö Positions WonΓÇÖt Last!

WeΓÇÖre not your typical big-box snoozefest. This is retail with a purpose.
YouΓÇÖll help customers score INSANE deals on appliances, flooring, furniture, tools, doors, and more. WeΓÇÖre talking $3,000 fridges for $800. Deals that make jaws drop.

And YOU?
YouΓÇÖre the closer. The energy. The fire. The fun.
If you love talking to people, thrive on hustle, and want your paycheck to grow every time you help a customer save tons of money.

What YouΓÇÖll Do:

Greet customers like theyΓÇÖre part of the family.
Help them find the best deals and close the sale
Answer questions about products (training provided)
Crush daily sales goals ΓÇö with bonuses for top performers
Keep the showroom looking

What We Offer:

Top-tier base pay + daily/weekly bonuses
Get paid to talk, connect, and sell
No corporate nonsense ΓÇö we reward hustle, not politics
Fun, fast-paced, and energetic team
Every day is different: new products, new people, new wins
Advancement opportunity ΓÇö we promote from within!

Who You Are:

Outgoing, confident, and motivated
Can talk to anyone about anything
Love the idea of performance pay
Can work weekends (our busiest days)
Retail or car sales experience is a plus ΓÇö but not required

This is your chance to be part of something new, exciting, and growing fast. Our store is the talk of Dubuque ΓÇö and we want YOU to help take it to the next level.

Stu’ Home Improvement Outlet
Never Pay Retail Again.

Job Type: Full-time

Pay: $50,000.00 – $75,000.00 per year

Benefits:

Employee discount
Flexible schedule
Opportunities for advancement
Paid time off

People with a criminal record are encouraged to apply

Experience:

Sales : 1 year (Required)

Work Location: In person

Customer Experience Team Lead

Do you have a passion for helping others? Do you dream of a career with a great company, where you can make an impact and help people? Then Platinum Supplemental Insurance is where you need to be. Immerse yourself in a fast-paced, engaging environment where you can make a meaningful difference in customers’ lives. This is your opportunity to make a difference and grow your career.

As a Customer Experience Lead, you will set the vision, direction and culture of your team. To be successful, you will manage individual and team performance expectations and goals, provide individual coaching feedback sessions aimed to improve customer satisfaction, and focus on associate career development. In this supervisory role, you will also monitor performance metrics and associate behaviors while serving as a point of contact for escalated contact resolution, in addition to serving as the liaison between Platinum and third-party administrators and insurance partners.

If this sounds like the next step in your career, and you want to work with a fun, talented team, keep reading and apply today.

Here’s What You’ll Do in This Role:

Provide an overall outstanding customer service experience as a top priority
Proactively check in with customers to ensure satisfaction and retention.
Provide information over the phone or in person regarding existing products and services, policy preservation, and problem-solving
Maintain accurate records of customer and agent interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
Assist Platinum Sales Reps with underwriting requirements, product information, and procedures
Learn and articulate the basic components of several different insurance policy options
Act as the liaison between Platinum, insurance carrier partners and third-party administrators to support and maintain strong working relationships.
Identify opportunities to improve coverage experience and service outcomes.
Coach and support customer service representatives
Assists with developmental programs for Customer Service Staff
Monitor call qualify, follow-up, and customer experience standards.
Participate in continuing education requirements relevant to new policy changes
Handle complex and escalated customer service issues
Delegate tasks as needed to maintain department efficiency

Adhere to ethical and professional standards included within the Platinum Supplemental Insurance employee handbook
Adhere to all company policies and procedures including the Platinum Security and Privacy Policies

Preferred Qualifications and Experience:

Associate’s Degree in Business Administration or equivalent experience, Bachelor’s Degree preferred
Previous experience working with customers or in claims or administration is a plus
A commitment to providing friendly, professional and responsive service to all internal and external customers
Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
A team-oriented and positive attitude
Ability to maintain a high level of organization and confidentiality in a fast-paced environment
Competency in Microsoft Office programs (Outlook, Word, and Excel)

Benefits—Why People Like Working Here:

Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
Casual dress. We keep it professional, but we get more done in jeans than suits.
Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.
A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
On-site fitness facility
Excellent compensation and benefits package, including health, dental and vision insurance
Paid vacation and holidays

Apply TODAY! Join a fun team of people doing important work.

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Benefits Coordinator

At Platinum, we believe in providing an exceptional and personalized service experience to each of our customers. Our benefits coordinators form lasting relationships with customers by becoming product experts and handling every aspect of our callers’ requests from start to finish. You will be challenged to think critically; you will grow personally and professionally, all while working alongside a fun, motivated team.

Here’s What You’ll Do in This Role:

Your top priority will be to provide a friendly, compassionate, and knowledgeable customer service experience with each interaction.
Provide excellent customer service to policyholders, claimants and outside sales representatives on inbound and outbound calls.
Become an expert in the insurance policies marketed by Platinum so you can help customers and outside sales representatives understand the benefits, make changes and file claims.
Practice effective use of our computer systems, including navigating and maintaining accurate customer records in database systems, and processing emails efficiently and effortlessly using telecommunication systems.
Comply with HIPAA regulations by protecting the private health information of all customers.
Assist with department administrative needs.
Obtain an accident and health insurance license. (Platinum will assist with your successful completion of the required insurance licensing as part of training.)

Preferred Qualifications and Experience:

At least a high school degree: Associate degree or higher preferred
Previous experience working with customers or in claims or administration
A commitment to providing friendly, professional and responsive service to all internal and external customers
Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
A team-oriented and positive attitude
Ability to maintain a high level of organization and confidentiality in a fast-paced environment
Competency in Microsoft Office programs (Outlook, Word, and Excel)

Benefits—Why People Like Working Here:

Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
Casual dress. We keep it professional, but we get more done in jeans than suits.
Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.
A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
On-site fitness facility
Excellent compensation and benefits package, including health, dental and vision insurance
Paid vacation and holidays

Join a fun team of people doing important work…Apply TODAY!

Accounting Assistant

Location: Dubuque, Iowa
Job Type: Full-Time

Hours: 7:00am-3:00pm

Pay: $20-24/hr

Key Responsibilities:

Process payroll, including timecard verification and distribution of paystubs.
Submit weekly payroll taxes, child support, 401k reports, union dues, and add new hires to IA registry.
Manage accounts payable, invoices, and lien waivers.
Data entry using Great Plains Accounting Software
Handle office tasks such as typing quotes, ordering supplies, and filing.

Qualifications:

Experience with payroll processing and Great Plains Accounting (or similar).
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office.
Prior accounts payable and administrative experience preferred.

Please submit resume to nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer

Front Desk Admin

FRONT DESK ADMIN

HOURS: 8AM TO 5PM, DURING TAX SEASON SOME LONGER HOURS AND ROTATING SAT MORNINGS

WAGE: $20-$22/HOUR

LOCATION: DUBUQUE, IA

Job Summary

The Front Desk Receptionist is the first point of contact for clients at our tax firm. This role is responsible for providing excellent customer service, managing front desk operations, and supporting tax professionals with administrative tasks during and outside of tax season.

Key Responsibilities

Greet clients warmly and professionally, in person and by phone
Schedule, confirm, and manage client appointments
Answer incoming calls, route messages, and respond to general inquiries
Collect client documents and ensure proper intake procedures are followed
Maintain client confidentiality and comply with IRS privacy regulations
Process payments, issue receipts, and balance daily transactions
Manage incoming and outgoing mail, including tax documents
Maintain a clean, organized, and professional reception area
Assist with data entry, scanning, and filing client records
Support office staff during peak tax season with administrative tasks

Qualifications & Skills

High school diploma or equivalent (required)
Previous receptionist or office experience preferred
Experience in a tax, accounting, or professional services office is a plus
Strong communication and customer service skills
Excellent organizational and multitasking abilities
Basic computer skills (Microsoft Office, scheduling software)
Ability to handle sensitive information with discretion
Professional appearance and demeanor

Please email nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer

RN-5N Medical/Surgical

Area of Interest: Nursing
Sign On Bonus: $10,000
FTE/Hours per pay period: .90
Department: 5 Medical
Shift: Days, 7:00 am – 7:00 pm, for 72 hours per pay period, and as needed. There is a holiday and a every third weekend rotation.
Job ID: 176596

Overview

Sign-On Bonus: $10,000

Shift: Full-Time, 7:00 am – 7:00 pm, for 72 hours per pay period, and as needed. There is a holiday and a every third weekend rotation

Join Our Team of Healthcare Heroes!

Are you a compassionate and skilled RN ready to make a difference where it matters most? Our Medical-Surgical Unit is looking for a dedicated nurse to deliver exceptional patient care in a fast-paced, supportive hospital environment.

Seize this opportunity to be part of a team that makes a real difference in patients’ lives!

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

Expect paid time off, parental leave, 401K matching and an employee recognition program.

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Assess, plan, implement, and evaluate nursing care for medical-surgical patients
Collaborate with physicians and other healthcare professionals to ensure optimal patient outcomes
Educate patients and families on treatment plans, procedures, and discharge instructions
Maintain accurate and timely documentation in accordance with hospital policies
Uphold safety standards and infection control protocols

Qualifications

Education:

Graduate of accredited nursing program (Must obtain BSN within 5 years of hire)

Certification/License:

Current licensure in good standing to practice as a Registered Nurse in Iowa
Must posesses and maintain current Basic Life Support (BLS) certification or within three (3) months from hire date

Ready to make a difference? Apply now and be part of a team with FOCUS VALUES that Foster Unity, Champion Excellence, Seize Opportunities, and Owns the Moment with our team members and our patients in every interaction.

Patient Service Representative-Diabetes Center

Area of Interest: Patient Services
FTE/Hours per pay period: 1.0
Department: Diabetes Education
Shift: Days, Monday – Friday, for 80 hours per pay period.
Job ID: 176563

Overview

Shift: Full-time, days, Monday – Friday, for 80 hours per pay period

Join a team that makes a difference in the lives of patients every day

We are seeking a compassionate and organized Patient Service Representative to support our Diabetes Clinic. This role is often the first point of contact for our patients, playing a vital part in creating a welcoming, respectful, and supportive experience for individuals managing diabetes.

If you are passionate about patient care and want to be part of a clinic dedicated to improving lives, we encourage you to apply.