Seasonal Screen Printer

Onsite Job.

· Receives production order and job assignments and reads order to verify quantity to be run, overrun tolerance, color sequence, and substrate

· Obtains substrate, screen, ink, squeegee, and related supplies needed to produce job

· Sets up press according to established company guidelines, safety, and job requirements

· Adjusts drying rack or sets dryer for proper drying or curing

· Prints job maintaining optimum production speed and makes press adjustments to maintain print quality, registration, and color

· Solves printing problems

· Ensures proper cleanliness of press, work station, and immediate press area

Performs other related duties as required and assigned

Customer Experience Team Lead

Do you have a passion for helping others? Do you dream of a career with a great company, where you can make an impact and help people? Then Platinum Supplemental Insurance is where you need to be. Immerse yourself in a fast-paced, engaging environment where you can make a meaningful difference in customers’ lives. This is your opportunity to make a difference and grow your career.

As a Customer Experience Lead, you will set the vision, direction and culture of your team. To be successful, you will manage individual and team performance expectations and goals, provide individual coaching feedback sessions aimed to improve customer satisfaction, and focus on associate career development. In this supervisory role, you will also monitor performance metrics and associate behaviors while serving as a point of contact for escalated contact resolution, in addition to serving as the liaison between Platinum and third-party administrators and insurance partners.

If this sounds like the next step in your career, and you want to work with a fun, talented team, keep reading and apply today.

 Here’s What You’ll Do in This Role:

  • Provide an overall outstanding customer service experience as a top priority
  • Proactively check in with customers to ensure satisfaction and retention.
  • Provide information over the phone or in person regarding existing products and services, policy preservation, and problem-solving
  • Maintain accurate records of customer and agent interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Assist Platinum Sales Reps with underwriting requirements, product information, and procedures
  • Learn and articulate the basic components of several different insurance policy options
  • Act as the liaison between Platinum, insurance carrier partners and third-party administrators to support and maintain strong working relationships. 
  • Identify opportunities to improve coverage experience and service outcomes.
  • Coach and support customer service representatives
  • Assists with developmental programs for Customer Service Staff
  • Monitor call qualify, follow-up, and customer experience standards.
  • Participate in continuing education requirements relevant to new policy changes
  • Handle complex and escalated customer service issues
  • Delegate tasks as needed to maintain department efficiency
  • Adhere to ethical and professional standards included within the Platinum Supplemental Insurance employee handbook
  • Adhere to all company policies and procedures including the Platinum Security and Privacy Policies

Preferred Qualifications and Experience:

  • Associate’s Degree in Business Administration or equivalent experience, Bachelor’s Degree preferred
  • Previous experience working with customers or in claims or administration is a plus
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Apply TODAY! Join a fun team of people doing important work.

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Physical Therapy Aide

Employment Type:

Part time

Shift:

Rotating Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Physical Therapy Aide!

As a Physical Therapy Aide at MercyOne, you will under close supervision, be responsible for assisting the Physical, Occupational and/or Speech Therapy staff in routine patient care activities Possesses the skills necessary to provide direct patient care specific to each age group in accordance with department protocol The age of the patients served range in age from infants to geriatrics.   

Schedule:

  • PRN (hours and shifts may vary).

  • Every 3rd weekend commitment of 7:00am – 3:30pm both Saturday and Sunday on your designated weekend.

  • Every 3rd holiday rotation.

General Requirements:

Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center’s Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center’s Mission and Values. 

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. 

Performs other duties consistent with purpose of job as directed. 

Care of patient: 

  • Follows therapist instruction regarding patient care needs. 

  • Completes basic patient care duties, including transferring, toileting, walking and management of medical equipment, with minimal supervision. 

  • Seeks input from therapist and communicates needs. 

  • Completes appropriate paperwork, as needed. 

  • Monitors patients’ needs and communicates needs with therapist/nursing. 

Communicates with staff: 

  • Utilizes voicemail and email to streamline process. 

  • Efficiently directs calls to appropriate person. 

  • Provides information appropriate for persons involved (need to know basis). 

  • Contributes to positive work environment. 

      3.  Interpersonal skills: 

  • Positive interaction with staff members. 

  • Transfer of information to other staff members in timely, appropriate manner. 

  • Plans day-to-day activities and communicates to others. 

  • Works as a team for the betterment of department. 

  • Provides others with information needed to complete job. 

Professionalism: 

  • Supportive of Mercy’s mission and values. 

  • Provides constructive suggestions and input to department needs. 

  • Provides support and direction to staff. 

  • Attends educational seminars and expands knowledge. 

 Organization: 

  • Keeps area organized and communicates changes to others. 

  • Able to multitask and follow through with assigned duties. 

  • Prioritizes and delegates to others. 

Computer: 

  • Proficient in basic typing/computer access. 

  • Proficient in use of fax/email. 

Education:

  • High School Graduate. 

  • Previous patient care experience preferred. 

  • Experience in a Rehabilitation Department preferred. 

  • Knowledge of basic computer skills preferred. 

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter. 

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter. 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Sous Chef

Job Type: Full-Time


About Us

We are a restaurant group that focuses on technique driven preperation, local & quality sourced ingredients, and a strong work culture. At Brazen, we’re passionate about delivering exceptional food and service in a clean, welcoming environment.


Job Summary:

We are seeking a strong leader to join our kitchen management team as Sous Chef.  The ideal candidate will have a passion for food preparation, strong attention to detail, and the ability to work efficiently in a fast-paced environment.


Key Responsibilities:

  • Uphold Brazen standards; food & work environment

  • Collaborate with other Chefs on protein butchery, larder prep, and other prep items.
  • Inventory & ordering management

  • Ensure food is prepared in a timely and efficient manner

  • Maintain cleanliness and organization of the kitchen and workstations

  • Follow health and safety guidelines, including proper food handling and sanitation

  • Ensure proper use and maintenance of kitchen equipment


Qualifications:

  • Knowledge of cooking methods, kitchen equipment, and health and safety rules

  • Ability to work in a high-pressure, fast-paced environment

  • Strong attention to detail and consistency

  • Excellent communication and teamwork skills

  • Culinary training


Physical Requirements:

  • Ability to stand for extended periods

  • Ability to lift up to 50 lbs

  • Comfortable working in a hot, fast-paced environment

How to Apply

Contact us!

Online: https://www.brazenopenkitchen.com/employment

Email: Brazenopenkitchen@gmail.com

Phone: 563-587-8899

We are excited to meet you!

Line Cook

Job Type: Full-Time
Schedule: Evenings & Weekends


About Us

At Brazen, we’re passionate about delivering exceptional food and service in a clean, welcoming environment.


Job Summary:
We are looking for a dedicated and reliable Line Cook to join our kitchen team. The ideal candidate will have a passion for food preparation, strong attention to detail, and the ability to work efficiently in a fast-paced environment.


Key Responsibilities:

  • Prepare and cook menu items according to recipes and standards

  • Set up and stock stations with necessary supplies

  • Ensure food is prepared in a timely and efficient manner

  • Maintain cleanliness and organization of the kitchen and workstations

  • Follow health and safety guidelines, including proper food handling and sanitation

  • Monitor food stock and report any shortages or spoilage

  • Collaborate with other kitchen staff to ensure smooth service

  • Assist with prep work, portioning, and storage

  • Ensure proper use and maintenance of kitchen equipment


Qualifications:

  • Knowledge of cooking methods, kitchen equipment, and health and safety rules

  • Ability to work in a high-pressure, fast-paced environment

  • Strong attention to detail and consistency

  • Excellent communication and teamwork skills

  • Culinary training is a plus


Physical Requirements:

  • Ability to stand for extended periods

  • Ability to lift up to 50 lbs

  • Comfortable working in a hot, fast-paced environment

How to Apply

Contact us!

Online: https://www.brazenopenkitchen.com/employment

Email: Brazenopenkitchen@gmail.com

Phone: 563-587-8899

We are excited to meet you!

Qualified Intellectual Disabled Professional

The Qualified Intellectual Disabled Professional is responsible for the development and supervision of residents’ programs living on the ICF/ID Unit. Responsible for development, implementation, and monitoring of resident programs to ensure they are improving or maintaining skills as defined per regulations. Responsible for training and monitoring staff that these programs are implemented as written.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.

Program Implementation and Monitoring:

Trains staff according to the written program. Observes staff implementation of program. Monitors documentation and progress per individual resident’ programs including Behavior, Life Enrichment, Activities of Daily Living, Speech, Occupational Therapy and Physical Therapy. Monitors overall mission of ICF/ID per regulations of State and Federal guidelines. Monitors staff that they are providing Active Treatment, which encompasses partial participation, protection from harm, rotation of attention, and offering of functional activities for each resident.

Resident Contact:

Daily interaction with each individual. These interactions are both one on one and in group settings. Resolves concerns with individuals, individual’ peers, and staff. Assesses that residents are active. Assists in the completion of residents’ programs.

Staff Development:

Ongoing daily training of staff to teach them to implement and carry out individual programs, active treatment, mealtime skills, recreation skills, social skills, and the overall physical health of each resident. This is done through Informational meetings, daily on the spot training, daily reports, Formal Sunrise Positive Outcome Training course. Oversees the work of Program Instructors/Certified Nursing Assistants and other staff to ensure that individualized treatment programs are implemented in accordance with professional, regulatory and Sunnycrest standards of practice. Oversees that County policies are observed and followed.

Life Plans:

Preparation: Compiles data and writes reports based on resident programs and progress.

Directs and moderates Life Plan Meetings: Reviews, discusses, and plans with interdisciplinary team individual persons current functions, goals, wants, needs and desires and person-centered aspects of their lives. Takes minutes of meeting.

Post Meeting: Writes report along with follow up of all items discussed with interdisciplinary team.

Program Development:

Assesses the needs of each individual resident according to the comprehensive functional assessment and presents levels of each person. Writes programs to meet the needs of the resident with resident and staff input.

Resident Behavior Control:

Assesses and writes behavioral management plans according to individual resident needs. This includes following State and Federal guidelines for approval to implement restrictive measures used to reduce behaviors.

Family Contact:

Consists of face to face, electronic communications, and phone communications to ensure resident needs are being met. This includes scheduling activities, doctors appointments, family participation of activities, meetings and concerns.

Day Program Coordination:

Monitors and ongoing training of the overall day program of the Sunrise residents both internally and externally. This includes coordination of transportation, staffing numbers, and physical building needs and upkeep. Develops, implements, and monitors that staff carry out the active treatment components and individual programs for each individual resident. Coordinates and follows through for mealtimes, including food, consistencies, amounts.

Inter Departmental Coordination:

Ongoing contact with internal departments including Administrator, Nursing, Maintenance, Social Services, Housekeeping, Dietary, Life Enrichment and office personnel to provide high quality services to the individual residents and overall mission of Sunnycrest Manor. Attends Bi-weekly communication stand up meetings to promote standards of practice, consistency and solve any concerns.

External Coordination & Contacts:

Meets with rehabilitation services: occupational therapy, physical therapy, and speech therapies for screenings and program development for each individual based on needs. Active participant and liaison of meeting with Pharmacist, Doctors, Nutritional Risk Meetings, Medicare, and Human Rights Committee meetings. Meets with and assists DIA (Department of Inspections and Appeals) to assure compliance of regulations during their annual regulatory visit and self-reports. Oversees purchasing of necessary equipment/furniture.

Minimum Education Qualifications

Education and/or Experience Requirements:

  • Bachelor’ degree in human service field including but not limited to: Sociology, Special Education, Psychology, Rehab Counseling, Nursing.
  • One year of experience working directly with individuals with intellectual disabilities or other developmental disabilities.

Licenses, Certifications, and Other Requirements:

  • Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Minimum Knowledge, Skills, and Abilities Qualifications

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

General knowledge of;

  • Counseling and social work principles and practices.
  • Residential care and treatment programs.
  • Community services and facilities available.

Ability to:

  • Develop care and treatment plans for patients and families suffering emotional and social problems.
  • Communicate effectively orally and in writing.
  • Establish and maintain effective working relationships with parents, families, other employees, officials and the general public.
  • Maintain records and prepare detailed reports.

In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

  • Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
  • Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
  • Requires standing most of the time to perform work responsibilities with regular walking between locations.
  • Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.

Work Environment

  • Work is primarily indoors with occasional exposure to outside weather conditions and some outdoor work
  • Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safeguard against potential biological and chemical hazards.
  • Some exposure to slippery surfaces when floors are wet.

EOE / ADA Statement

Dubuque County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Dubuque County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Benefits Coordinator

Benefits Coordinator

At Platinum, we believe in providing an exceptional and personalized service experience to each of our customers. Our benefits coordinators form lasting relationships with customers by becoming product experts and handling every aspect of our callers’ requests from start to finish. You will be challenged to think critically; you will grow personally and professionally, all while working alongside a fun, motivated team.

Here’s What You’ll Do in This Role:

  • Your top priority will be to provide a friendly, compassionate, and knowledgeable customer service experience with each interaction.
  • Provide excellent customer service to policyholders, claimants and outside sales representatives on inbound and outbound calls.
  • Become an expert in the insurance policies marketed by Platinum so you can help customers and outside sales representatives understand the benefits, make changes and file claims.
  • Practice effective use of our computer systems, including navigating and maintaining accurate customer records in database systems, and processing emails efficiently and effortlessly using telecommunication systems.
  • Comply with HIPAA regulations by protecting the private health information of all customers.
  • Assist with department administrative needs.
  • Obtain an accident and health insurance license. (Platinum will assist with your successful completion of the required insurance licensing as part of training.)

Preferred Qualifications and Experience:

  • At least a high school degree: Associate degree or higher preferred
  • Previous experience working with customers or in claims or administration
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Join a fun team of people doing important work…Apply TODAY!

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Certified Nursing Assistant (CNA) Part-Time

Sunnycrest Manor is accepting applications for CNA who performs intermediate human support service and paraprofessional work to the residents of Sunnycrest Manor.

This is a part-time position working 2nd shift, 2 pm – 10:30 pm with a $3 shift differential.

Work is performed under the general supervision of a charge nurse or professional staff.

Examples of Duties

  • Performs personal care of patients and provides routine services including making beds, giving baths and rubs, lifting and moving residents, and caring for personal effects.
  • Teaches or reinforces adult learning skills including bathing, dressing, toileting, grooming, and personal hygiene.
  • Assists patients with daily activities including dressing, bathing, grooming, toileting and personal hygiene.
  • Performs rehabilitative therapy and activities of daily living.
  • Takes and records vital signs.
  • Assists patients with movement to dining, exercise, and recreation areas.
  • Makes rounds on regular basis; checks patients, changes bed linens, washes patients, empties bed pans, cleans urinals, commodes and other facilities and equipment.
  • Notifies nurses of the need for attention, medication or treatment.
  • Applies devices such as simple dressings, supports, braces, appliances and restraints.
  • Measures and records food and fluid intake.
  • Teaches behavioral skills and protects patients from harm and self-abuse.
  • Monitors and records behaviors related to medical and physical restraints.
  • Follows required protocols for safety and infection control.
  • Performs related tasks as required.

Minimum Qualifications

Possess Certified Nursing Assistant certification.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
Common physical illness and their symptoms.

Basic knowledge of:
Human anatomy as related to treatments and therapies.

Ability to:
Follow oral and written directions of a technical nature.
Deal with patients empathetically and respectfully.
Prepare, maintain, and understanding nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

EEOC / AA