Archives: Jobs

Occupational Therapist

Employment Type:

Part time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne family! We are looking to hire an Occupational Therapist!

As an Occupational Therapist at MercyOne, you will:

Schedule:

  • Per Diem (PRN)

  • Varied day shift hours

  • Weekend rotation

  • Holiday rotation

General Requirements:

  • Must be able to function as an occupational therapist in all commonly practiced aspects of patient evaluation and treatment appropriate for the assigned age group.

  • Must have ability to give clear instructions to individuals and groups ranging from infant to geriatric.

  • Must have ability to plan day-to-day activities and work independently.

  • Must be able to put patients at ease and make them comfortable.

  • Must possess strong interpersonal skills and demonstrate the ability to effectively work with other hospital employees and guests.

Education:

  • Registration through the National Board for Certification in Occupational Therapy, Inc. (NCBOT)

  • Bachelor’s Degree Occupational Therapy from an accredited program.

  • Licensure (or eligibility for licensure) by the State of Iowa to practice as an Occupational Therapist.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Radiation Therapist

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Radiation Therapist!

RELOCATION AVAILABLE!!!

As a Radiation Therapist at MercyOne, you will:

  • Deliver radiation therapy treatment in accordance with physician’s prescription
  • Coordinate care of patient receiving radiation therapy

Schedule: 

  • 36 hours a week
  • Day shift

General Requirements: 

  • Graduate of CAHEA approved Radiation Training Program
  • Iowa Permit to Practice as a Radiation Therapist 
  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Customer Service Lead

Express Employment Professionals is seeking an experienced Customer Service Lead for a growing company in the Dubuque area. This position plays a vital role in ensuring an exceptional online customer experience by overseeing day-to-day eCommerce operations, resolving complex issues, and coaching a small, dedicated customer service team.

The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced environment where leadership, organization, and communication make all the difference.

Key Responsibilities:

  • Lead daily operations of the eCommerce Customer Service team, ensuring prompt, professional responses to customer inquiries via phone, email, and chat.
  • Serve as the main point of contact for escalated customer issues, taking ownership of resolutions and maintaining a positive experience.
  • Coach, train, and mentor team members to uphold service standards and enhance team performance.
  • Monitor performance metrics (response time, resolution rate, customer satisfaction) and implement improvements as needed.
  • Coordinate workloads and adjust priorities based on seasonal demand, call volume, and order activity.
  • Oversee online order management, including returns, exchanges, refunds, and payment verification.
  • Collaborate with fulfillment, marketing, and store teams to ensure accurate order processing and timely delivery.
  • Maintain and update customer service documentation, FAQs, and training materials.
  • Identify recurring issues and propose process enhancements to improve overall efficiency and customer satisfaction.
  • Assist the E-Commerce Manager with team scheduling, workflow improvements, and performance evaluations.

Qualifications:

  • Minimum of 3 years of experience in eCommerce customer service, retail support, or contact center leadership.
  • Strong leadership, coaching, and mentoring skills.
  • Excellent written and verbal communication with a customer-first mindset.
  • Proficiency in Microsoft Office Suite; familiarity with ERP, CRM, and order management systems preferred.
  • Ability to manage shifting priorities while maintaining composure and professionalism.
  • Prior experience training others and documenting workflows a plus.
  • Experience with AS400, Authorize.net, Modern Retail, Signifyd, Avalara, or YotPo is beneficial.

Schedule & Pay:

  • Monday–Friday, standard daytime hours
  • $22–$26/hour, depending on experience
  • Hybrid schedule with 5 work-from-home days per month

Join a team that values collaboration, initiative, and exceptional customer experiences.

Service Center Assistant

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Service Center Assistant

PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Acts as primary liaison with customer in solving problems related to the application process and service.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
  • Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
  • Assigns new claims to the appropriate claims handler.
  • Directs customer calls to the correct person at all locations.
  • Participates in and maintains a quality service culture within the Customer Service Team.
  • Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.

Skills & Knowledge

  • Knowledgeable in disability plan eligibility, coverage and benefits
  • Good customer service skills
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office product
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Executive Chef

Job Details

The Key Hotel – Dubuque, IA

Swing

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Executive Chef 

POSITION SUMMARY

The Executive Chef is responsible for overseeing all aspects of culinary operations at The Key Hotel’s new restaurant. This role involves menu creation, recipe development, food preparation, kitchen leadership, managing and developing staff, maintaining inventory and cost controls, maintaining sanitation standards, and ensuring exceptional guest experiences. Reporting to the F&B Director, the Executive Chef fosters a positive, team-oriented kitchen environment while aligning operations with organizational values and goals.

DUTIES AND RESPONSIBILITIES

Staff Management
  • Hire, lead, train and manage the culinary team: Sous Chefs, Cooks, and Stewards, fostering a culture of excellence and efficiency.
  • Create and manage staff schedules to ensure adequate coverage based on business needs.
  • Conduct pre-shift meetings with the culinary team and engage teams to meet daily, weekly, monthly, and develop long-term goals.
  • Maintain a friendly and professional rapport with team members and guests.
  • Ensure that culinary team members are in clean uniforms when guest facing.
  • Assign duties, monitor performance and provide ongoing coaching and professional development.
  • Work closely with the Restaurant Manager to ensure coordination of service, meet hospitality standards and meet guest needs.
  • Foster a positive work environment and promote teamwork.
  • Promote F.O.R.T. Core Values.
Operations Management
  • Open, manage, and close culinary operations at The Key Hotel’s new restaurant.
  • Inventory Control: Source, order and rotate products and supplies, meet with vendors to ensure competitive pricing, and complete monthly inventory.
  • Control food costs through effective inventory management, portioning and waste reduction.
  • Ensure cleanliness and sanitation of all kitchen areas are maintained at a high level.
  • Maintain kitchen equipment and ensure operational efficiency.
  • Respond to guest requests and address any issues promptly and professionally.
  • Develop and curate an innovative seasonal menu, including creating new menu items and recipes, while ensuring offerings align with current industry trends and elevate the guest experience.
  • Develop a staff training program.
  • Assist with responsibilities of Daily Visual Management (DVM) Boards and KPI’s.
Culinary Excellence and Innovation
  • Ensure flawless execution of cooking techniques, presentation and preparation.
  • Knowledge of dry-aging techniques and inventory management.
  • Engage with guests, VIP guests and special event attendees.
  • Innovate and create new menu items.
Other
  • Assist in other areas of F&B as needed and required.
  • Other tasks as assigned.

 

STANDARDS OF PERFORMANCE

  • Strong leadership and management abilities with an excellent work ethic.
  • Excellent communication and interpersonal skills.
  • Organized and skilled at multi-tasking.
  • Customer service oriented and problem-solving skills.
  • Knowledge of food safety regulations and best practices.
  • Team player with a positive attitude and willingness to assist where and whenever needed.
  • Ability to obtain ServSafe certification is required and sponsored by the employer.

 

EDUCATION, TRAINING AND EXPERIENCE

  • Minimum of 5 years of experience in a high-end steakhouse or fine-dining establishment. 
  • Culinary degree or equivalent professional training required.
  • Demonstrated success in leading and inspiring teams to deliver exceptional customer service, resulting in enhanced guest satisfaction.

 

MENTAL AND PHYSICAL REQUIREMENTS

  • Heavy work, ability to move up to 100 lbs.
  • Standing and walking for long periods of time.

 

WORKING ENVIRONMENT AND CONDITIONS

  • Loud noise levels (kitchen equipment)
  • Use of extremely hot kitchen equipment including open flames and steam.

 

EQUIPMENT AND TOOLS

General kitchen equipment including, but not limited to:

  • Traditional cooking equipment – ovens, deep fryers, ranges and mixers
  • Dry aging equipment
  • Woodfired Grill
  • Sous Vide Equipment
  • Band saw

Other Equipment

  • Hand carts
  • Computer, including Microsoft Office Suite
  • Calculator
  • Phones
  • Printer and Copy machine

Barista

Job Details

The Key Hotel – Dubuque, IA

$12.00 Hourly

Swing

Hospitality – Hotel

Description

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

BARISTA

POSITION SUMMARY

The Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience.  This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

  • Prepare a variety of coffee and tea beverages, following recipes and quality standards.
  • Operate espresso machines, grinders, and other coffee making equipment with precision.
  • Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences.
  • Prepare and serve beverages promptly, ensuring accuracy and quality.
  • Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.
  • Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.
  • Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food and beverage waste.
  • Accurately handle cash transactions and process payments for guests with Agilysys POS.

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant experience as a barista preferred.

STANDARDS OF PERFORMANCE

  • Maintain a professional appearance and demeanor at all times.
  • Attention to detail and ability to follow recipes for consistent coffee quality.
  • Deliver prompt, courteous, and attentive service to all guests.
  • Exhibit strong teamwork and collaboration with colleagues and management.
  • Adhere to company policies and procedures.
  • Demonstrate strong time management and multitasking skills.
  • Ensure accuracy in food and beverage delivery.
  • Uphold high standards of cleanliness and organization in work area.
  • Respond quickly and effectively to guest inquiries and concerns.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment.
  • Strong problem-solving skills and ability to adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs.
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work mornings, weekends, and holidays as required by event schedules.

WORKING ENVIRONMENT AND CONDITIONS

  • Inside work.
  • Exposure to varying temperatures.
  • Frequent interaction with guests, requiring excellent customer service skills
  • Noise levels may be high during high volume business.
  • Fast paced and physically demanding work environment.

EQUIPMENT AND TOOLS

  • Espresso Machine
  • Coffee and beverage dispensers.
  • Cleaning and sanitation supplies.
  • Agilysys Point of Sale
  • Turbo Chef

Restaurant Manager

Job Details

The Key Hotel – Dubuque, IA

Full Time

Swing

Restaurant – Food Service

Description

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

RESTAURANT MANAGER
  

BASIC FUNCTION

The Restaurant Manager oversees all front-of-house operations for our new restaurant on top of The Key Hotel, ensuring exceptional guest experiences through strong leadership and operational excellence. Reporting to the F&B Director, this role manages a team of supervisors, servers, host/hostesses, back waiters, bartenders, and food runners. Responsibilities include staff hiring, training, and development, scheduling, and performance evaluations. The Restaurant Manager ensures seamless daily operations, including maintaining a clean and organized venue, managing the Agilysys POS system, and collaborating with culinary leadership to meet and exceed guest expectations.

 

ORGANIZATIONAL RELATIONSHIPS

Reports to:            F&B Director

Supervises:            Restaurant Supervisors, Servers, Host/Hostesses, Back Waiters, Bartenders, Food Runners

 

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Staff Management

  • Hire, train, and supervise restaurant staff: restaurant supervisor, servers, host/hostesses, back waiters, bartenders, and food runners.  

  • Create and manage staff schedules to ensure adequate coverage based on business needs.

  • Conduct pre-shift meetings with front-of-house team members and engage the team to meet daily, weekly, monthly, and long-term goals.

  • Maintain a friendly and professional rapport with team members and guests.

  • Train staff to use Agilysys POS.

  • Ensures staff paperwork is complete.

  • Conduct performance evaluations and provide feedback to improve service quality.

  • Foster a positive work environment and promote teamwork.

  • Promotes F.O.R.T. Core Values.

  • Operations Management

  • Open, manage, and close venue.

  • Thorough understanding of Agilysys POS, with the ability to manage the system’s day-to-day operations, including adding and removing menu items, updating pricing, troubleshooting issues, and generating reports to support operational efficiency.

  • Ensure the restaurant and its furnishings are clean, well-maintained, and guest-ready before each service.

  • Maintain cleanliness, organization, and proper storage practices in all restaurant and storage areas, adhering to health and safety standards.

  • Collaborate with the Chef de Cuisine to meet and exceed guest expectations through seamless service and culinary excellence.

  • Develop a staff training program.

  • Assist with responsibilities of DVM Boards and KPI’s.

  • Customer Service

  • Ensure guest satisfaction through table touches and active management of guest service surveys.

  • Ensure customer service standards are met.

  • Other

  • Understanding of banquet functions and banquet standards of service.

  • Assist in other areas of F&B as needed and required.

  • Other tasks as assigned.

 

EDUCATION, TRAINING AND EXPERIENCE

Minimum of 3-5 years of management experience in a high-end steakhouse or fine-dining establishment preferred.
Demonstrated success in leading and inspiring teams to deliver exceptional customer service, resulting in enhanced guest satisfaction.

 

STANDARDS OF PERFORMANCE

  • Strong leadership and management abilities.

  • Excellent communication and interpersonal skills.

  • Organized and skilled and multi-tasking.

  • Customer service oriented and problem-solving skills.

  • Knowledge of food safety regulations and best practices.

  • Team player with a positive attitude and willingness to assist where and whenever needed.

  • Ability to obtain ServSafe certification is required and sponsored by the employer.

 

MENTAL AND PHYSICAL REQUIREMENTS

  • Heavy work, ability to move up to 100 lbs.
  • Standing and walking for long periods of time.

 

WORKING ENVIRONMENT AND CONDITIONS

  • Loud noise levels (kitchen equipment)

  • EQUIPMENT AND TOOLS

  • General office equipment including, but not limited to:

  • POS/printers/touchscreens

  • Computer

  • Copy machine

  • Coffee machines

  • Calculator

  • Cash register and credit card machine

  • Phones

  • Other: Wrenches, Hand carts CO2 Cylinders

 

Bartender

Job Details

Q Casino + Resort – Dubuque, IA

Full Time

$10.00 – $10.00 Hourly

Swing

Restaurant – Food Service

Q CASINO + RESORT
POSITION DESCRIPTION
 

BARTENDER

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:    Front of House Manager / Beverage Manager / Supervisor
  • Supervises:    N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Set up beverage area according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
  • Verify identification and ensure guests meet age requirements for alcohol service.
  • Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
  • Accurately enter orders into the POS system. 
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor bar, anticipating guest’s needs and proactively offering assistance.
  • Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of beverage areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste. 
  • Assist in post-shift breakdown and reset of beverage and service areas. 

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant food and beverage experience preferred. 

STANDARDS OF PERFORMANCE

 

  • Maintain a professional appearance and demeanor at all times. 
  • Deliver prompt, courteous, and attentive service. 
  • Exhibit strong teamwork and collaboration with colleagues and management. 
  • Adherent to company policies and standard service procedures. 
  • Demonstrate strong time management and multitasking skills.
  • Prepare cocktails and beverages according to standardized recipes and presentation standards.
  • Ensure accuracy in food and beverage delivery.
  • Execute the established sequence of service consistently in all guest interactions.
  • Utilize suggestive selling to enhance guest experience and maximize revenue.
  • Process guest payments following cash-handling and credit card security procedures.
  • Demonstrate effective service recovery techniques when resolving guest issues.
  • Escalate guest issues appropriately when needed to ensure satisfaction.
  • Uphold high standards of cleanliness and organization in the dining room. 
  • Respond quickly and effectively to guest inquiries and concerns.
  • Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment. 
  • Strong problem-solving skills and ability to adapt to changing situations. 
  • Excellent communication and interpersonal skills. 
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs. 
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

  • Primarily indoors, may support occasional outside events. 
  • Exposure to varying temperatures, and moderate-to-high noise levels.
  • High guest interaction requiring excellent customer service skills.
  • Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

  • Cocktail tools, shakers, strainers, jiggers.
  • Draft systems, soda guns, tap handles.
  • POS terminal and payment processing equipment. 
  • Glassware, dish equipment, sanitation supplies.

Class B CDL Route Driver

Class B, Home Nightly, CDL Driver

If you’re safety-driven and results-oriented, consider joining Erthal Oil in Jacksonville, IL as our new full-time Class B CDL Driver! As a valued member of our transportation team, you deliver bulk fuel and petroleum products to our customers.

Why join us? We’re glad you asked!

Not only do you earn $22.00 – $25.00/hour, but we also provide these fantastic benefits and perks:

Are you ready for a trucking job that offers consistent hours and lets you be home every night? Don’t miss out – apply today!

QUALIFICATIONS

Preferred Criteria:

WHAT TO EXPECT

Your schedule is flexible and varies depending on your driving route. You have a 5-day workweek with no nights, weekends, or holidays!

As a Class B CDL Driver, you safely deliver shipments of fuel, and case goods and carefully pump the products from our tanks to the client. Safety is your top priority as you drive to your destination and complete all pre- and post-inspections. You check your loads, follow the correct routes, and communicate with our customer service and sales teams. As you get to know our regular clients, you build a rapport and ensure all their needs are met. You also keep an eye on your equipment’s condition, notifying management if anything needs maintenance.

ABOUT US

Erthal Oil is located in the heart of Jacksonville, IL, and a division of Rainbo Oil Company, a family-owned business delivering bulk oil and finished lubricants since 1923, boasts a rich history of providing top-notch products and exceptional customer service. Based in Dubuque, Iowa, we’re a multi-line lubricants distributor across multiple states. We’ve remained committed to our core values over the years, emphasizing a customer-focused approach, growth-oriented mindset, and humble confidence amongst our team. With an emphasis on teamwork and professional excellence, our oil and gas company is a perfect place for career-oriented people to grow and learn more!

HOW TO APPLY

Are you ready to hit the road and develop your driving career? Make your mark on the oil and gas industry as our Class B CDL Driver! Fill out our initial application to get started.

Bartender

Job Details

The Key Hotel – Dubuque, IA

Full Time

$10.00 – $10.00 Hourly

Swing

Restaurant – Food Service

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

 

BARTENDER

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:       Front of House Manager / Beverage Manager / Supervisor
  • Supervises:       N/A

 

POSITIONS AVAILABLE

  • 1 Full Time
  • 1 Part Time

 

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Set up beverage area according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
  • Verify identification and ensure guests meet age requirements for alcohol service.
  • Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
  • Accurately enter orders into the POS system. 
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor bar, anticipating guest’s needs and proactively offering assistance.
  • Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of beverage areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste. 
  • Assist in post-shift breakdown and reset of beverage and service areas. 

 

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant food and beverage experience preferred. 

 

STANDARDS OF PERFORMANCE

  • Maintain a professional appearance and demeanor at all times. 
  • Deliver prompt, courteous, and attentive service. 
  • Exhibit strong teamwork and collaboration with colleagues and management. 
  • Adherent to company policies and standard service procedures. 
  • Demonstrate strong time management and multitasking skills.
  • Prepare cocktails and beverages according to standardized recipes and presentation standards.
  • Ensure accuracy in food and beverage delivery.
  • Execute the established sequence of service consistently in all guest interactions.
  • Utilize suggestive selling to enhance guest experience and maximize revenue.
  • Process guest payments following cash-handling and credit card security procedures.
  • Demonstrate effective service recovery techniques when resolving guest issues.
  • Escalate guest issues appropriately when needed to ensure satisfaction.
  • Uphold high standards of cleanliness and organization in the dining room. 
  • Respond quickly and effectively to guest inquiries and concerns.
  • Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment. 
  • Strong problem-solving skills and ability to adapt to changing situations. 
  • Excellent communication and interpersonal skills. 
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs. 
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

  • Primarily indoors, may support occasional outside events. 
  • Exposure to varying temperatures, and moderate-to-high noise levels.
  • High guest interaction requiring excellent customer service skills.
  • Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

  • Cocktail tools, shakers, strainers, jiggers.
  • Draft systems, soda guns, tap handles.
  • POS terminal and payment processing equipment. 
  • Glassware, dish equipment, sanitation supplies.