John Deere Dubuque – Industrial Electrician Apprentice

 At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith’s shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.

Primary Location: United States (US) – Iowa  – Dubuque   

As an Industrial Electrician Apprentice with John Deere Dubuque Works, you will:

Under the guidance and supervision of experienced Industrial Electricians, the Industrial Electrician Apprentice lays out, installs, modifies and maintains complex electrical circuits, electrical and electronic equipment. 

The apprentice progressively develops technical skills and diagnostic abilities while working toward journey-level proficiency.

With training and supervision, the apprentice will learn to use electrical testing equipment, electrician’s hand and power tools of all types, pipe benders, hoist, tape, soldering equipment, etc.

Job Details are dependent on duties assigned and training progression, but generally include:

  • Assists with work from wiring diagrams, schematic drawings, prints, sketches, and verbal instructions
  • Learns standard electrical symbols used for power, control, and measurement circuits
  • Supports planning of work sequences and selection of materials and tools
  • Assists with installation and maintenance of electrical distribution systems and circuits
  • Learns proper methods for balancing loads and wiring multi-unit circuits
  • Assists with troubleshooting electrical issues under supervision, including exposure to higher-voltage systems as training allows
  • Supports installation and maintenance of motors, generators, lighting, transformers, switches, control panels, automatic controls, and related equipment
  • Performs routine equipment care, including lubrication and cleaning
  • Maintains a safe and organized work environment.

 

Training & Development

  • Structured on-the-job training provided with progressive exposure to advanced electrical systems and troubleshooting
  • Apprenticeship completion at a minimum of 8,000 hours, with progressive wage increases dependent on performance and demonstrated ability
  • Opportunity to advance toward journeyman Industrial Electrician status upon successful completion of apprenticeship requirements

 Minimum Qualifications: 

  • Must be at least 18 years of age.
  • Must have at least one of the following:
    • High School Diploma or G.E.D.
    • National Career Readiness Certificate (NCRC)
    • At least 3 years of manufacturing work experience
  • Enrollment in or willingness to pursue an AAS degree in Industrial Electrician or a related electrical trade program.
  • Ability to perform manual tasks related to described job duties for duration of work shift; including but not limited to frequent standing, walking, bending, lifting, and performing of repetitive actions.
  • Ability and willingness to work any shift and potential overtime (including weekends).

 

 

 

What Makes You Stand Out (Preferred Qualifications):

  • At least 2 years of prior industrial electrician work experience (or equivalent certification / training)

Why Work at John Deere? Why Work anywhere else? 

If you strive to do great work, excel in creative environments, thrive in teams, and live for problem solving – this is the place for you.  

At John Deere, your ideas, experiences, and values matter. 

Please see below for a summary of the value of your John Deere career and total rewards available to you to support you and your well-being.  

  • Highly competitive base pay and performance bonuses 
  • Savings & Retirement benefits 
  • Wellbeing – Physical and Mental Healthcare 
  • Paid Holidays & Competitive Vacation Packages 
  • Employee Assistance Programs 
  • Tuition Assistance 
  • Fitness subsidies and on-site gyms at specific Deere locations 
  • Charitable contribution match 
  • Rebate Program & numerous discount programs for personal use 

John Deere is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sr. Marketing Manager

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

 

How can you make an impact?

McGraw Hill’s higher education division is seeking a dynamic and experienced Sr. Marketing Manager to inform and execute go-to-market (GTM) strategies for SIMnet, a training and assessment platform for Microsoft 365 applications and computer concepts. In this role, you will collaborate with cross-functional teams to conceptualize and manage integrated marketing campaigns, drive sales enablement strategies, gain market share, and elevate the voice of the customer to influence the developmental roadmap.

 

This is a remote position open to applicants authorized to work for any employer within the United States.

 

What you will be doing:

  • Develop and execute the SIMnet marketing strategy aligned with company goals, customer needs, and market opportunities.
  • Design and execute multi-channel campaigns to drive lead generation, awareness, and retention; track performance metrics and optimize using data-driven insights.
  • Partner with sales, customer success, product, and marketing teams to align initiatives and lead successful launches of new features, tools, and platform updates.
  • Serve as a platform ambassador by maintaining brand integrity, ensuring consistent messaging, and strengthening market positioning with target audiences.
  • Develop training resources and provide sales support while guiding internal and external stakeholders through product updates, workflow changes, and platform transitions.
  • Act as the voice of the customer by leveraging feedback, analytics, and market research to influence product roadmap, improve adoption, and identify competitive trends.

 

We are looking for someone with:

  • A Bachelor’s Degree with 4+ years in B2B product/platform marketing with a focus on integrated campaigns, GTM strategy, and sales enablement; proven success launching new products or initiatives.
  • Exceptional communication, presentation, and storytelling skills with the ability to translate technical features into clear customer benefits and collaborate effectively cross-functionally.
  • Strong analytical mindset with the ability to interpret data, leverage analytics tools, and make data-driven decisions to measure campaign success and user engagement.
  • Experience with CRM and marketing automation platforms (e.g., Salesforce, Marketo) and project management tools (e.g., Asana).
  • Creative, curious, and results-driven with the ability to prioritize and execute initiatives that drive market share, customer retention, and revenue growth.
  • Ability to manage multiple projects in a fast-paced environment and travel up to 25% for customer events, trade shows, and internal meetings.

 

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students’ lives. It’s an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

 

The pay range for this position is between $90,420-$115,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.  Click here to learn more about our benefit offerings.

 

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email

 

50603

Office Assistant – Case Management

Looking for a steady office role where you can stay organized and support a team?
We’re hiring a Office Assistant (Case Management) to work for a company in Dubuque, IA to help with administrative tasks, document processing, and communication in a professional office setting.

What You’ll Do:

  • Review reports, letters, and billing documents for accuracy
  • Print and prepare case management materials as needed
  • Answer phones and direct calls to appropriate staff
  • Distribute reports, correspondence, and documents based on client preferences
  • Set up and maintain case files and records
  • Assist with mailings, surveys, and educational materials
  • Fax, copy, and manage confidential information
  • Monitor incoming faxes and distribute to the correct team members
  • Support case managers with administrative tasks and daily needs
  • Track and maintain inventory of materials and supplies
  • Complete quality checks and assist with daily reporting

What You Need:

  • High school diploma required
  • At least 1 year of professional office experience
  • Strong computer skills (Microsoft Word, Excel, and general office systems)
  • Experience with multi-line phone systems preferred
  • Strong attention to detail and proofreading skills
  • Excellent written and verbal communication
  • Friendly, helpful attitude and team-oriented mindset

What Makes You a Great Fit:

  • Highly organized and able to manage multiple tasks
  • Dependable with strong follow-through
  • Comfortable handling confidential information
  • Willing to support a team and take direction as needed

Parts Consultant

Express Employment in Platteville has partnered with a local business to search for a candidate to support their business in a Parts Consultant role. This is a full-time position.

Position: Parts Consultant
Location: Dodgeville, WI

Pay: $20–$35/hour
Salary: $40,000–$70,000/year (based on experience)

Requirements:

  • Friendly and good with customers
  • Organized and dependable
  • Able to lift up to 50 lbs.
  • Can handle multiple tasks and work under pressure
  • Basic computer skills
  • Valid driver’s license with a clean record
  • High school diploma or equivalent
  • Auto parts experience and ASE certification are a plus

 About Express: Express Employment Professionals is a locally owned and operated job match company. We specialize in connecting our community to long-term, permanent work opportunities. As a 2025 Best of Staffing Awards Winner, we are dedicated to helping individuals find the best job to match their desires and skill set. One interview with us is similar to interviewing for over 100 companies. Apply to join our Express family today. As always, there is never a fee to the job seeker!

Express Employment is an Equal Opportunity Employer

General Laborer – Night Shift

Assists in general tasks to support the needs of producing and packaging products according to company and governmental standards. 

ESSENTIAL POSITION RESPONSIBILITIES 

This is a general laborer position. This position will perform task that may include but are not limited to the following: packing product, stacking and unstacking product to meet customers’ orders, sorting  finished goods, document damaged goods, verifying packaging code and UPC to match planned product,  general cleaning and sanitation of facility and surrounding grounds, and other task as assigned by management.  

Participates as a member of the Team. Participates in ongoing development, communication and  implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.  Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization. 

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established  operating systems (e.g. quality, security, office environment, company policies); understands the  responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas. 

Performs other duties as necessary in support of business objectives: This position description is  intended to guide the activities of the Sorter and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position. 

Physical Activities: Must be able to lift, push, pull, and carry up to 30 lbs. Standing on feet for the entire shift. Must be able to work in extreme hot/cold, wet/dry environments. 

Personal Protective Equipment (PPE): Steel toed shoes, Ear Plugs, Hair Net. Safety Vest and hard hat where required. 

Travel: N/A 

Technical Experience: N/A

Preferred Industry Experience: Background in manufacturing. 

Minimum Education: N/A 

Preferred Education: N/A 

Utility Production – Day Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Fills in for the employees during breaks and any type of absence while maintaining the continuing quality of the plant operations.

 Fully operate all necessary equipment in assigned area.

 Record downtime, can loss, lot numbers, record temperature, and any other report document.

 Ensure all areas are cleaned to standard.

 Perform weekly sanitation.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Utility Crew and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

Physical Activities: Must be able to work in a busy, noisy, dusty environment with temperature extremes, work on feet for an entire shift and be able to lift up to 75 pounds.

Personal Protective Equipment (PPE): Safety glasses, steel toed shoes, earplugs, hair net.

 Travel: N/A

 Technical Experience: N/A

 Industry Experience: May be required to obtain and maintain company issued forklift license

 Minimum Education: High school diploma or equivalent. Must have basic math skills. Must be able to read, write, and understand English.

 Preferred Education: N/A

Line Driver – Night Shift

B Shift Schedule – Monday/Tuesday/Wednesday 5:50p-6a and Thursday 5:50p-12a

ESSENTIAL POSITION RESPONSIBILITIES

 Operator is responsible for storing and retrieving goods in the storage area of the workplace. Rotates stock so oldest materials are used first. Notes and reports any damaged cartons, crates or containers. Records items added or removed from inventory.

 Stores product by using an industrial forklift and uses a hand held scan gun/RFGEN for lot tracking to maintain accurate inventory. Working from written or verbal instructions by operating a forklift to pick up, move, load and unload product on, or from trailers while meeting department, facility, company, and regulatory guidelines.

 Performs minor service of equipment and completes written daily safety inspections. Identifies and reports noted problems to supervisor for further inspection and repair.

 Responsible for changing fuel bottles, refueling forklift or troubleshooting repairs as needed.

 Maintains the work area, dock and equipment in a clean and orderly condition, adheres to storage design principles, and recommends improvement.

 Creates product labels for inventory purposes. Reads and understands lot numbers, expiration dates, ingredient lists, and production schedules. Completes various reports daily and enters required information into computer program efficiently and timely.

 Responsible for using basic tools such as wrenches, tape measures, scales, air and water hoses. Consolidates partial pallets as directed by productions supervisor.

 Operator must be able to maneuver forklift in tight spaces, while maintaining a safe work zone for other drivers and team members.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Forklift/Towmotor Operator and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

 Physical Activities: Must be able to climb on and off of the forklift; must be able to back fork-lift up safely which requires turning neck and body in opposite direction. Must be able to lift and stack up to 75 lbs from floor to crown, will be required to work in extreme temperatures both hot and cold, wet, dry, dusty environment. Must be able to sit and walk for long periods of time, lift up to 75 pounds multiple times daily, work in temperature extremes.

 Personal Protective Equipment (PPE): Safety Glasses, Rubber Gloves, Rubber boots, Rubber Apron, Hearing Protection

 Technical Experience: Knowledge of Julian calendar, FIFO practices, preferred experience in shipping and receiving, working with large moving equipment. Basic computer literacy. Knowledge of military time, RFGEN and JDE.

 Industry Experience: Shipping and receiving knowledge preferred.

 Minimum Education: High School Diploma or Equivalent. Perform basic math. Must be able to obtain and maintain company issued forklift license. Must be able to read, write and understand English.

 Preferred Education: N/A

 

CNA Surgical Services

Employment Type:

Part time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Nurse Assistant!

As a Nurse Assistant at MercyOne, the Nurse Assistant (NA) is a member of the MercyOne Dubuque/Dyersville Medical Center healthcare team and is under the direct supervision of a registered professional nurse.  NAs provide holistic, compassionate, individualized, and effective patient care by assisting the patient with activities of daily living. Nurse Assistant (NA) also provide other physical, emotional, and spiritual needs consistent with the Mission of MercyOne, Vision of Patient Care Services, evidence-based standards of care, and established policies and procedures.

Schedule:

  • 20 hours per week (0.5 FTE)

  • Flexible between 8-hour or 12-hour shifts. If working 8-hours, working hours will be 6:00am – 2:30pm. If working 12-hours, working hours will be 6:00am – 6:30pm.

  • Every third weekend and holiday rotation

General Requirements:

All Nurse Assistants (other than Senior Care):

  • Must be at least 16 years of age, Child labor laws are applicable to all minors under the age of 18. May be required to be 18 years of age in some area.

  • Must meet at least one of the following requirements:

    • Be active on the Iowa registry (required for long term care nurse assistants in Iowa, and nurse assistants who work in Illinois or Wisconsin are required to be on their respective state’s registry)

    • Show proof of completion of 75-hour CNA course

    • Show proof of EMT Certification

    • Show proof of formally holding (and completed training for) a medical occupation specialty from the military (current or former)

  • High school diploma or GED equivalent preferred. 

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

Senior Care Nurse Assistant:

  • Must be at least 16 years of age, Child labor laws are applicable to all minors under the age of 18. May required to be 18 years of age in some area.

  • Certification in a 75-hour CNA certification program required and be active on the Iowa registry (required for long-term care nurse assistant in Iowa).

  • High school diploma or GED equivalent preferred. 

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Experienced RN – Experienced Registered Nurse

Employment Type:

Full time

Shift:

Rotating Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque Medical Center is a 25-bed critical access hospital, which provides a vital lifesaving link to rural communities in Clayton County and surrounding areas through ambulance and emergency services. MercyOne is committed to providing quality, personalized and safe health care close to home.

The emergency department is staffed 24 hours a day, seven days a week with board certified physicians and advanced level practitioners who are well-trained to treat emergency needs. MercyOne Dubuque Medical Center is certified as a Level IV Trauma Center by the Iowa Department of Public Health.

Some of our Favorite Perks!

  • PTO accrual starts day one!

  • Benefits day one

  • Increased pay rates

  • New and improved tuition reimbursement program!

We are looking for experienced RN’s to join our team at MercyOne Dubuque–we have day shift or night shift available!

We’re a full-service hospital committed to delivering exceptional patient care and supporting our staff every step of the way. With multiple units and flexible shifts available, you’ll find opportunities that fit your expertise and lifestyle. Here, your experience matters—your voice is heard, your growth is encouraged, and your work makes a real impact in the community.

If you’re looking for a collaborative environment where quality care and professional respect come first, we’d love to connect with you.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque 

The Mercy registered nurse must hold an active license to practice nursing in the state of Iowa. A baccalaureate degree in nursing and certification by a nationally recognized nursing organization is preferred and strongly encouraged. An applicant must have a minimum of an associate’s degree in nursing.  The registered nurse continuously seeks opportunities to enhance his or her own professional nursing practice.  Membership in an appropriate professional nursing organization is recommended.

Mercy Medical Center promotes excellence in nursing practice and a thriving professional practice environment, as evidenced by our designation as a Magnet Hospital.  Consistent with the American Nurses Association’s Nursing Social Policy Statement (2010), we support the definition of professional nursing and the essential features of contemporary nursing practice including: 

  • Provision of a caring relationship that facilitates health and healing

  • Attention to the range of human experiences and responses to health, disease, and illness within the physical and social environments

  • Integration of objective data with knowledge gained from an appreciation of the patient’s or group’s subjective experience

  • Application of scientific knowledge to the processes of diagnosis and treatment through the use of judgment and critical thinking

  • Advancement of professional nursing knowledge through scholarly inquiry

  • Influence of social and public policy to promote social justice

MINIMUM QUALIFICATIONS 

  • Bachelor of Science in Nursing (BSN) preferred. 

  • Must be a registered nurse and must hold an active license to practice nursing in the State of Iowa. 

  • Certification by a nationally recognized nursing organization is preferred and strongly encouraged.  

  • The registered nurse continuously seeks opportunities to enhance his or her own professional nursing practice.  Membership in an appropriate professional nursing organization is recommended. 

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter. 

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter. 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Sales Support Representative

Join the team of Employee Owners at Mi-T-M!

Hours: 7:30am – 4:30pm, Monday through Friday

Job Summary:

The Sales Support Representative plays a pivotal role in ensuring seamless communication and assistance for our dealer and distributors across various market channels. The primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. This role collaborates closely with Channel Sales Managers to maintain effective customer relationships and uphold service standards.

Responsibilities:

  • Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions
  • Process orders accurately and efficiently, ensuring timely entry and follow-up
  • Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate
  • Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery
  • Identify and provide replacement part numbers for equipment, resolving queries promptly
  • Analyze and process return requests in accordance with company policies and procedures
  • Assist customers with equipment-related issues, offering technical support and troubleshooting assistance
  • Communicate with service centers or distributors to address end-user customer needs effectively
  • Manage online parts orders, fax orders
  • Additional duties as assigned

Job Qualifications:

  • Great work ethic and attendance
  • Excellent problem-solving abilities
  • Strong attention to detail
  • Flexibility and adaptability
  • Continuous improvement mindset
  • Ability to multi-task
  • Ability to use various computer systems
  • High school diploma or GED required